ClickMedix Telehealth Training

ClickMedix mobile-net
Telehealth
Training Manual
support@clickmedix.com
http://clickmedix.com

Introduction

As mobile technologies advances, traditional healthcare
and education delivery models can be expedited at lower costs
through innovative mobile-powered healthcare services.
ClickMedix mobile health and education platform offers a
growing suite of mobile health services targeting different disease
verticals to deliver quality healthcare to patients by connecting
them to primary health providers and medical specialists,
providing just-in-time care and education. The mobile health
solutions have been used in more than ten countries including
the US.
This role-based training manual describes how to use
features of the system to deliver telehealth care and education
for primary health providers, medical students, medical residents,
medical attendings, and medical specialists.
© ClickMedix, LLC 2012 http://clickmedix.com 2

How mobile telehealth works

Patient Medical experts
case
review and
collaborate on case

Patient sees Health provider Packages data securely
PCP with (Nurses, PCPs,
and sends to designated From:
students/residents)
health issue consulting specialists Hospital Referral
uses ClickMedix
application to Centers
capture patient
symptoms Medical Research &
Treatment Treatment
Education Institutions
Treatment
and Advice and
Plan and training
follow-up training tips
materials
care

Entire process takes 5-10 minutes; Patients are notified of care plan
after consulting doctor responds with treatment advice.

Setup Step 1: Create User Account

There are two ways to create an account:
1. Receive an email invitation from your organization
2. Follow the link to
Registerhttps://global.clickmedix.com/register
3. After filling out a registration form, click on the activation link
in your confirmation email from registrar@clickmedix.com
4. Login with your Username and Password you entered on the
registration form.

Important Note: login username is case-sensitive


Setup Step 2. Login

• After clicking on the activation link, you will be directed to
https://global.clickmedix.com/ login page.
• Bookmark this page for future use.

Case sensitive.
Case sensitive.

Click on Forget
Click on Forget
Password if you do not
Password if you do not
remember your
remember your
password.
password.


Setup Step 3. Download ClickMedix Apps

• Follow the app download links from your registration email
• For iPhone/iPad/iPod users:
o search for ClickMedix on the app store
• For Android users
o After downloading the application, tap on the downloaded item
and the application will self-install.
• Enter username or password to login


Mobile Phone:
Create Consultation Request

ClickMedix Mobile Application

• Login: same as web account


ClickMedix Mobile Application: Menu

Create: new case Uploads: shows View Cases: uploaded
consultation requests status of uploads cases and consultation
by category responses


ClickMedix Mobile Application: Create

Create: select case ID & Facility: Enter unique
category => patient ID and facility
Dermatology where patient is visiting


ClickMedix Mobile Application: Input

Follow on-screen instructions to provide symptoms information

Fast-forward to
submit page


ClickMedix Mobile Application: Add Pictures
Photo: Tap on camera Caption: (optional) Tag: (optional): tap on
or “gallery” icon to Enter caption right-arrow and tap on
attach existing picture body location of
symptom

Gallery Camera Delete picture from case


ClickMedix Mobile Application: Submit
Review: Review and edit Sign: Re-enter password to
responses by tapping on ensure case is being
question submitted by authorized user
Discard:
removes case
from phone

Submit DRAFT:
allows case
editing online
Encrypts case
without notifying
for submission
consulting doctor

Submit Case: to
notify consulting
doctors of new
case


ClickMedix Mobile Application: Upload
Upload: Shows upload Upload Finished: Once upload is
progress finished, tapping on View Cases
allows viewing of case just uploaded

If connectivity
is intermittent
or unavailable,
uploads will
continue
automatically
when
connectivity
resumes.


ClickMedix Mobile Application: View Cases
View Cases: Wait for case Select case to view: View: Tap on case
status page to be fetched Open = pending consult to view details
Draft Cases = pending complete case
from secure server
Draft Consults = pending consult completion
Answered = case with responses


ClickMedix Mobile Application: Case Details
Case Detail: Shows all Scroll downwards on phone
information entered for to see full case data.
case Refresh page

Tap “+” button
to add followup
information for
a patient who
returned for a
followup visit

Enter additional
comments at
any time.

Tap to view
image enlarged


Mobile Phone:
Answer Consultation Request

ClickMedix Mobile Application: Answer Consult

• Consulting Doctor notified of
new case pending consult via
email
• Login on phone: same as web
account


View Cases: Wait for case Select Open Cases or Draft View: Tap on case to
status page to be fetched Consults: Tap on case answer
from secure server


Edit Consult Response: Enter Response: Complete Submit Response: Tap
tap to open consult consult response form on Submit Response
response page button and confirm

Refer “On” =
physical referral
visit needed

Forward to
another consulting
doctor for Save as Draft and
response revise response later


Web:
Create Consultation Request

Create Case

Select facility where
the patient visited

Select questionnaire
for patient symptoms


Complete questionnaire

Click Create Draft Case
when completed with
© ClickMedix, LLC 2012 questionnaire
http://clickmedix.com 24

Add images

Click to add
images


Add image caption and body location tag

Press
Submit
when done

After adding picture


Other functions on web

Print case

Click to add followup
information when
patient returns for
followup visit

Edit case View Changes to
data see edit history


Add radiology documents and other images

Other examples:

Click on “+”
button to attach
other files from
computer


View Cases

Click on dashboard to
view all cases Search by patientID
or caseID


Web:
Answer Consultation Request

View Cases

Search by patientID
or caseID

Click on a case to
answer consult
response


Answer Consult
Scroll to bottom of case detail
page and click Answer Consult
button


Enter consult response
Save as Draft and
finish response later.

Refer: indicates whether Submit Response and
an in-person appointment notify requester that
with consulting doctor is consult response is
needed. available.

Forward to another
consulting doctor for
further opinion on the case
response. Both doctors can
edit consult response form.

+Docs attach other documentation
eg. Lab work, reference documents
to supplement consult response.


Confirm consult response submission


FAQ: How to add more users

• Login to https://global.clickmedix.com
• Click on Invite


Joins us in creating the future of healthcare!

• Contact:
- Technical issues: support@clickmedix.com
- Registration issues: registrar@clickmedix.com

• Website: http://clickmedix.com

• Help/FAQs: http://clickmedix.com/help


Click to edit Master title style
Click to edit ClickMedix style
About Master title

1. Overview
ClickMedix was founded and developed by graduates and faculty from
MIT, Harvard, and Carnegie Mellon. The mobile telehealth system
utilizes mobile and web technologies to enable patients and health
professionals to consult with medical experts at any time and anywhere
to expedite healthcare delivery. The system has demonstrated
improved health outcomes, shortened time to treatment, reduction in
costs (from patients and providers) while improving medical education
and health worker training.
2. Experience
The mobile telehealth system has been piloted in more than ten
countries for the past three years and commercially launched as
ClickMedix in 2010. The management team has combined more than 30
years of experience in healthcare, mobile/web communications and e-
commerce technologies.

Products: platform system enables fast
development of customized products
Products Description Customers

•Electronic health record (EHR)
• Home-visit Health workers
management
• Nursing homes
•Tele-Primary Care
Tele • Primary care clinics, rural clinics
•Tele-Geriatric Care
Health • Secondary and tertiary hospitals
•Tele-Maternal & Pediatric Care
• Telehealth centers
•Tele-Dermatology
• Patients
•Tele-Wound Care
•Tele-Geriatrics Experts
Certification
Tele •Tele-Home Care Specialist • Medical Schools
Education Certification • Training Institutions
•Mobile Telehealth Specialist
Certification
Click- •Epidemiology research • Research Organizations
Research •Clinical trial research • Pharmaceutical companies


International Deployments

Geriatric
Maternal and
Infectious
and Child Chronic
Diseases
Health Diseases


Lessons Learned
• Witnessed rapid improvements in patient health when a remote expert/specialist
is involved to provide diagnosis and treatment advice for symptoms unfamiliar to
local health practitioners
• Medical Expert = health practitioner who specializes in treatment of particular
diseases and can qUFHHkly recognize associated symptoms
• Some patients who otherwise would need to wait for months or even years to see
an expert/specialist received effective treatment within 72 hours via remote
consultation
• 100% patients accepted mobile-phone usage of capturing symptoms information
including images when used by health practitioners
• Training health practitioners to use mobile phones took an hour or less
• In-country health practitioners including health workers liked the “novelty” of
using mobile phones for data collection
• In-country health practitioners felt empowered to treat their own patients
through advice of remote experts/specialists
• Cost savings realized through reduction of transportation costs and increased
ability to serve more patients without increasing staff


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