Computer and cleaning service it outsourcing

MAINTENANCE SERVICE
IT OUTSOURCING

MAINTENANCE SERVICE & IT OUTSOURCING

Computer room and Office Machine cleaning services
A clean computer means a considerable improvement in its effectiveness. You should dedicate
some of your time in maintaining a clean pc but if you have limited time to do cleaning, leave it
to the experts, contact computer clean Services, we would be happy to serve you.

Properly scheduled, professional cleaning of your COMPUTER ROOM, DATA CENTER,
or SERVER ROOM will help prevent data loss
and hardware failure caused by dust or static
electricity, as well as creating a vastly improved
image to visitors or prospective clients.

We provide a comprehensive and safe specialist
data centre cleaning service day or night - 24 hours
a day, 7 days a week, to enable uninterrupted
operation of your business at a time to suit you.

Frequency of cleaning
After surveying the data centre and consulting with you, we will develop a structured
cleaning and protection schedule for your entire data centre, including floor and ceiling
voids. This can be quarterly, six-monthly or annually, or monthly, weekly or daily –

We will offer the best solution to suit your specific needs. The initial decontamination will be
fully supervised by a qualified IT engineer to establish a best practice cleaning procedure that
will ensure all future work is completed thoroughly and professionally.

Specialist Care & Analysis Reports

NEW TECHNOLOGY TELECOMMUNICATIONS CORPORATION®
Add: 6th Floor, Fimexco Office Building, 231-233 Le Thanh TonSt, Dist 1, HCMC
Tel : 08-35881037/8 Fax : 08-38683346
Website : www.ntt-vietnam.com ; http://www.allinone.com.vn 1
Email : info@ntt-vietnam.com

MAINTENANCE SERVICE
IT OUTSOURCING
We thoroughly cleanse the entire room to include every single surface. Special care is taken at all
times but particularly in the floor void, where fragile fibre-optic and water detection cables may
be deployed.

The high level professional Computer care staffs ensure that every time they attend your site, as
well as fulfilling the scheduled programmer of work they will also carry out a site survey. This
survey will give an up to date static level reading and inform you of any potential hazards for
your environment. These can include rodent damage, under floor problems, poor cable
maintenance etc. This survey is sent to you with your invoice so you have always got an up to
date picture of your computer room environment, including rodent damage, under floor
problems, poor cable maintenance etc.

This takes less than half an hour, it is without any obligation and you get a free data centre
environmental contamination and static analysis report - most IT managers tell us this is helpful
in its own right.

Focus on safety & risk reduction
To ensure constant humidity levels are maintained and
to remove risks of water damage, we only use nonaqueous
(water free) products in your computer room.

All the cleaning materials, cloths and wipes we use have anti-
static properties, and cleaning chemicals contain no nitrates or
ammonia which can be harmful to computer circuitry. All
vacuum equipment is HEPA micro-filtered and certificated.

We carry out detailed inspections of the void areas to look for and report on potential problem
areas, such as deteriorating cement slab sealing, evidence of mice or rats, past or present water
leaks and damaged cables and connectors. We also measure and analyse air particle
contamination and static electrical discharge levels.

Our Analysis Report will detail how the process has reduced contamination to safe levels; any
problems discovered and any recommendations to improve the general working environment of
your data centre for optimal performance of all equipment

Trained technicians
Computercare's highly trained technicians have extensive experience in the specialist
cleaning and maintenance of data centres, IT hardware and associated equipment.

Computer / PC cleaning

Tel : 08-35881037/8 Fax : 08-38683346

MAINTENANCE SERVICE
IT OUTSOURCING
At Computer care, we appreciate the massive investment companies make in high-tech
office computer equipment.

Unfortunately, static, grease and dust can quickly
deteriorate the condition and efficiency of your
hardware, and lead to a devastating downgrade in
performance.

A regular, anti-static protection cleaning service
will reduce downtime from hardware failure, and
guard against the loss of important data due to
static electricity. Computer care use special high-
tech equipment to measure static electricity and
microbial contamination levels on your computer
equipment. Reducing bacterial infection that
causes staff illness can improve your company's
efficiency and profitability.

Keyboard and mice cleaning
Biological contamination of keyboards and mice is
a major worry at the moment.
Effective cleaning reduces the spread of bacteria
and germs that can lead to staff sickness and under
performance.

Apart from biological contamination, there is also
the problem of keyboard failure due to particles of
food, ash or paper dust getting behind the contacts.
We clean in and around the keys to remove debris
And before cleaning with an approved germicidal,
bactericidal cleaner and applying an antistatic treatment.

A similar treatment is given to the mouse with all debris being removed, [and] all surfaces and
cables are cleaned and sterilised.
CRT and LCD computer monitor cleaning

Dust and dirt builds up quickly both on older CRT Monitors and the latest
generation of Flat LCD displays.
This is because of the high level of static electricity produced by all kinds of visual display units
(VDUs)

Tel : 08-35881037/8 Fax : 08-38683346

MAINTENANCE SERVICE
IT OUTSOURCING
Computer care will vacuum the monitor to remove dirt and debris from all surfaces, ports,
crevices and grills, apply anti-static treatment to the screen area and use approved germicidal,
bactericidal cleaners for other surfaces.

Clean equipment boosts productivity and morale and helps to improve employee efficiency and
productivity by reducing a proven cause of staff illness through bacterial
infection.

Specialists in computer care
PC hardware and computer equipment requires
special high-tech cleaning. Computer care 's
technicians all have a technical background, and are well-
trained by qualified computer engineers to
perform excellent cleaning services with no damage to
equipment.

The cleaning chemicals we use are manufactured specially for the cleaning purpose, and contain
no water, nitrates or ammonia, all of which are harmful to computer operation. The cleaning
process itself leaves an invisible film which provides anti-static protection to help prevent the
build-up of dirt between scheduled cleaning visits.

Quality & Reassurance
Our staff wear easily identifiable uniforms with security badges, and are well trained and
carry comprehensive liability insurance. On completion we supply you with a list of all
equipment cleaned to enable easy review of our work, and to facilitate your inventory
control.

Trained and experienced staff
Our staff's extensive experience enables them to work swiftly, allowing us to keep our
prices competitively low whilst providing a thorough cleaning service.

Telephone cleaning
Effective telephone hygiene and cleaning reduces the
spread of bacteria and germs from your phones that
can lead to staff sickness and under performance.

Computer care uses approved germicidal, bactericidal
cleaners that sterilize telephone equipment, leaving a

Tel : 08-35881037/8 Fax : 08-38683346

MAINTENANCE SERVICE
IT OUTSOURCING
fresh pleasant scent and hygienically clean telephone handsets.

Boosting productivity and morale
Staff will appreciate the cleanliness of their telephone equipment and its added health and safety
protection. In addition, this low-cost service helps to improve employee efficiency and
productivity by reducing a proven cause of staff illness through bacterial infection - improving
your company's overall efficiency and profitability.

Free Microbial Contamination Report
Our operator are trained to use the latest microbial
contamination detection equipment and we will carry out a
free survey if required - to measure the current levels of
contamination on your PC keyboards or telephones.

Tel : 08-35881037/8 Fax : 08-38683346

MAINTENANCE SERVICE
IT OUTSOURCING

With any special requirement, we are very pleased to serve you.
When signing the contract, client only need to pay the amount on the contract, the other fee will
be paid by NTT

Frequency Check

To assure your system work properly and reduce the error, NTT’s staff will come to do cleaning
and check the system frequently onsite as well as report to you the component needed to be
replaced or repaired. The frequency check and cleaning will be scheduled as in the agreement.
Any changing in time will be confirmed by Client and NTT.

Response time

Response time is the amount time from receiving the call from client to the time NTT sends
specialists troubleshoot onsite. If it cannot be solved onsite, the equipment will be sent to NTT
service center to be repaired.

Service time

• 5 x 8x4

Hardware supporting service will be served in 5 days per week, 8 hours per day from Monday to
Friday, within 4 hours upon receiving call from the customer, NTT will have technical experts to
be on site for solving the problems

• 5x8x2

Hardware supporting service will be served in 5 days per week, 8 hours per day from Monday to
Friday, within 2 hours upon receiving call from the customer, NTT will have technical experts to
be on site for solving the problems

• 7 x 24

Hardware supporting service will be served 24/24, 7 days per week including Sunday and public
holiday

Time of Equipment replacement

Time of equipment replacement is the time NTT will replace the similar equipment for your
company while the equipment is maintained or repaired.

Tel : 08-35881037/8 Fax : 08-38683346

MAINTENANCE SERVICE
IT OUTSOURCING
SERVICE ANALYSIS:

1. Technical Supporting Service

Target: Equipment in or out of date warranty

Service description: NTT will do frequency check and cleaning the equipment. Moreover, NTT’s
technical staff will be onsite in 4 hours after receiving troubleshooting notification from you. If
the equipment cannot be repaired onsite, the equipment will be brought to the service center and
repaired. All the transportation fare will be paid by NTT, client would not paid any extra fee
except the amount in the contract.

Service analysis: Cleaning helps the equipment operate well. Besides, frequency check the
equipment will help the client understand the condition of equipment, and with the consulting of
our staff, client can prevent troubleshooting and other damaged problems in the future. NTT
commits offering the professional technician to support the client in commitment time to reduce
the risk of damage. This service will be suitable for all kind of entrepreneurs which is using
computer equipment.

2. Part included service


Service description: NTT will do frequency check and cleaning the equipment. Moreover, NTT’s
technical staff will be onsite in 4 hours after receiving troubleshooting notification from the
client. If any component needs to be replaced, NTT will replace it for the client and it is free of
charge. If the equipment cannot be repaired in 8 hours, NTT will have similar equipment for the
client to replace in short term while the equipment is repaired .

Service analysis: Besides the benefit of cleaning and checking frequency equipment, any
replaced components are free of charge. The client will save time to look for the component, and
avoid buying incompatible component to the system or buying the component with high price.
NTT has a good relationship with almost suppliers and NTT can get the component in short time
with the best price in the market. Moreover, the business operation will not be closed and
interrupted because NTT will offer similar replaced equipment to the client while the client’s
equipment is repaired. This service is suitable to the company which has high level of using
computer equipment.

3. 24/24 Service


Tel : 08-35881037/8 Fax : 08-38683346

MAINTENANCE SERVICE
IT OUTSOURCING
Service description: NTT will do frequency check and cleaning the equipment. Moreover, our
technical staff will be onsite in 2 hours after receiving troubleshooting notification from the
client. Client can call for any services in 24 hours, and 7 days per week, including Sunday and
public holiday.

Service analysis: Client will be served by our professional staff 24/24 after receiving
requirement.

4. Outsourcing service

Service description: NTT’s staff will work as IT specialist in the client’s company and under
management of the client in the term listed in contract. This staff has to follow the regulations of
the company.

Service analysis: This service will meet the need of employing an IT staff in particular time.
Client employs this IT staff without signing any labor contract or pay any extra allowances. NTT
will be responsible for any extra fee. If the IT staff does not meet the requirement of the client,
NTT will have another alternative human resource for client to choose the best candidate at one
time paid. Moreover, client can save time and cost to employ and train an IT or expert in
computer science.

Service forms:

1) Office hours.

2) Part time.

3) When the problem occurs.

Response time: Within 3 hours when we receive your call, NTT’s Technicians will be in your
office to solve the problems.

5. Migration system service

Service description: NTT will move the whole IT system for the client including hardware, set
up cable system, etc…

Service analysis: This service helps the client protect the computer equipment which is still in
warranty in transportation. The warranty stamp will be removed or torn if transporting carelessly.
Well-planning in setting up cable system is to assure the condition of equipment, the system’s
security, the smooth of data transferring between computers.

6. Implementation data backup system service

Tel : 08-35881037/8 Fax : 08-38683346

MAINTENANCE SERVICE
IT OUTSOURCING
Service description: NTT will consulate and deploy for the client the data backup system service
to be suitable with the financial condition and IT system.

Service analysis: NTT Implements data backup system for the company in order to have a
security plan and data could be recovered if any damage cause by virus or hardware damage,
etc…

When problem occurs, our technician will troubleshoot in short time as following
steps:

- Client sends request notification and code service of the equipment to NTT
- After receiving detail description of the equipment and problem information, NTT’s
customer service will pass the information to our technician
- Depending on the time commitment in the contract (maintenance schedule), our technician
will get the information and have the troubleshooting solution via phone or email
(consulate online)
- If consulting online is not effective, our technician will be onsite in time after receiving call
from client
- If troubleshooting cannot be solved in the commitment time, our technician will bring the
equipment back to the service center for repairing and send back to the client after
completing repair.
- Client signs the NTT’s technical minute, and service is done.

Tel : 08-35881037/8 Fax : 08-38683346

MAINTENANCE SERVICE
IT OUTSOURCING

NTT CUSTUMERS

Tel : 08-35881037/8 Fax : 08-38683346

MAINTENANCE SERVICE
IT OUTSOURCING
To find out more please contact us and we will offer the most appropriate regular cleaning
service solution for your company.

Contact information
Dang Thi Kim Thuong (Ms)
Sales Executive

Email : thuong.dang@ntt-vietnam.com
Mobile : 0937 299 660
Direct phone: 08 3588 1037 Ext: 103
Skype: thuongdang1511
Y!M : thuongdang_89

Tel : 08-35881037/8 Fax : 08-38683346

Computer and cleaning service it outsourcing

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