Evidence Table Study Citation Design Method Sample Data Collection Data Analysis Validity Reliability TECHEDGE CASE STUDY WRITE-UP - OUTLINE 1 DESIGN AND IMPLEMENTATION OF PERFORMANCE MANAGEMENT SYSTEMS, KPIs AND RESPONSIBILITY CENTRES CASE WRITE-UP – OUTLINE LAURA MATTOS | SHRUTI KODANDARAMU | ASHA BORA Ottawa University EMBA | Organizational Behavior Theory TECHEDGE CASE STUDY WRITE-UP - OUTLINE 2 Our consulting team, RAL Consulting, was hired by TechEdge to evaluate its current organization structure and behavior, identify areas of needed improvement, point out a list of actionable items for the company to improve its performance and how to implement those. This case outlines our team’s consulting process to produce a final case write-up. CASE OUTLINE 1. Introduction (at least 1 but no more than 2 pages) Overview and history of TechEdge (one or two paragraphs) TechEdge offered technology consulting service to other business, in a B2B business model. According to Prabhu & Hedgei, the company structure was divided into sales, consulting, support and services, back office operations, finance and software. All these departments were led by vice presidents who reported to the CEO. The VPs assisted the managers, who led their teams independently in their departments. TechEdge: Main Organizational Behavior issues (half - 1 page) The case presented a summarized list of challenges faced by TechEdge. (For next assignment, List 5 major reasons listed on the case on page 5). Our consulting team identified a few behaviors that might be driving these 5 major issues. These are: § HR v. VP responsibilities o HRs responsibilities limited to recruiting while VPs were managing, training and evaluating performance of the employees. o HR not assisting with people management issues. § Team leader v. VP responsibilities o Team leaders were responsible for team performance, but each team member reported to their respective VP. TECHEDGE CASE STUDY WRITE-UP - OUTLINE 3 o Lack of unity and shared objectives § Group v. Team structure. o Different departments working together as temporary teams without a clear common objective. Each department was more focused on their own tasks. § General sense of unaccountability between teams: o All teams felt they didn’t receive adequate support from the operations department o Dissatisfaction from Operations VP: Complaints about overload of work, dependency on external factors, and not enough time to fulfil other teams’ expectations o Finance team complained about not having enough funds due to bad performance of the sales team § General feeling that the company was understaffed § HR team couldn’t hire the best employees offering low wages Among all items listed, our consulting team considers the following the m.

1. Evidence Table
Study Citation
Design
Method
Sample
Data Collection
Data Analysis
Validity
Reliability

3. TECHEDGE CASE STUDY WRITE-UP - OUTLINE 1
DESIGN AND IMPLEMENTATION OF PERFORMANCE
MANAGEMENT SYSTEMS,
KPIs AND RESPONSIBILITY CENTRES
CASE WRITE-UP – OUTLINE

4. LAURA MATTOS | SHRUTI KODANDARAMU | ASHA BORA
Ottawa University EMBA | Organizational Behavior Theory
TECHEDGE CASE STUDY WRITE-UP - OUTLINE 2
Our consulting team, RAL Consulting, was hired by TechEdge
to evaluate its current
organization structure and behavior, identify areas of needed
improvement, point out a list of
actionable items for the company to improve its performance
and how to implement those. This
case outlines our team’s consulting process to produce a final
case write-up.
CASE OUTLINE

5. 1. Introduction (at least 1 but no more than 2 pages)
Overview and history of TechEdge (one or two paragraphs)
TechEdge offered technology consulting service to other
business, in a B2B business model.
According to Prabhu & Hedgei, the company structure was
divided into sales, consulting,
support and services, back office operations, finance and
software. All these departments were
led by vice presidents who reported to the CEO. The VPs
assisted the managers, who led their
teams independently in their departments.
TechEdge: Main Organizational Behavior issues (half - 1 page)
The case presented a summarized list of challenges faced by
TechEdge. (For next assignment,
List 5 major reasons listed on the case on page 5). Our
consulting team identified a few
behaviors that might be driving these 5 major issues. These are:
§ HR v. VP responsibilities
o HRs responsibilities limited to recruiting while VPs were
managing, training and
evaluating performance of the employees.

6. o HR not assisting with people management issues.
§ Team leader v. VP responsibilities
o Team leaders were responsible for team performance, but each
team member
reported to their respective VP.
TECHEDGE CASE STUDY WRITE-UP - OUTLINE 3
o Lack of unity and shared objectives
§ Group v. Team structure.
o Different departments working together as temporary teams
without a clear
common objective. Each department was more focused on their
own tasks.
§ General sense of unaccountability between teams:
o All teams felt they didn’t receive adequate support from the
operations
department
o Dissatisfaction from Operations VP: Complaints about
overload of work,
dependency on external factors, and not enough time to fulfil
other teams’

7. expectations
o Finance team complained about not having enough funds due
to bad performance
of the sales team
§ General feeling that the company was understaffed
§ HR team couldn’t hire the best employees offering low wages
Among all items listed, our consulting team considers the
following the most significant OB
issues related to power, conflict, team, and individual behavior
concepts: (For next assignment
list and explain these 3 items)
§ 1
§ 2
§ 3
Objectives (half - 1 page)
§ List our goal(s) for this analysis:
o Identify where are the main issues in the company’s OB?
TECHEDGE CASE STUDY WRITE-UP - OUTLINE 4

8. o List potential areas for improvement?
2. Strategic Analysis & Problem Identification (at least 1 but
no more than 2 pages)
§ List OB theories or frameworks that are key to
establish/define the problem.
§ SWOT analysis on the organization’s Organizational Behavior
issue(s) identified in the
introduction.
o Strengths
o Weaknesses
o Opportunities
o Threats
§ List the key concepts and business tools/processes learned
during the course that are
relevant to these issues.
3.
Solution

9. s/Recommendations (at least 1 but no more than 2 pages)
§ List proposed recommendations
§ Explain how they will solve the issues identified
§ List the key steps needed for implementation of our solutions
and recommendations,
including needed resources such as budget, staffing, IT
resources, redesigned groups,
teams, or management.
§ Write a paragraph on how we propose the organization
monitor and evaluate the
success/value of your solutions
NOTES TO THE TEAM:
TECHEDGE CASE STUDY WRITE-UP - OUTLINE 5

10. § Keep APA Formatting style
§ List sources using the correct structure
REFERENCES
i Prabhu, D. & Hedge, S. Design and implementation of
performance management systems, KPIs
and responsibility centres – A Case Study, Bangalore
Running head: Surgical site infections 1
Surgical site infections 2

11. Annotated Bibliography
Magill, S. S., O’Leary, E., Janelle, S. J., Thompson, D. L.,
Dumyati, G., Nadle, J., ... & Ray, S.
M. (2018). Changes in prevalence of health care–associated
infections in US Hospitals. New England Journal of Medicine,
379(18), 1732-1744.
A survey that was carried out in the United States in 2011
indicated that 4% of patients who are hospitalized have health-
care infections. The survey was conducted again in 2015 to
evaluate the prevalence of the infections during a period when
there was great national attention to prevent them. Twenty-five
hospitals in the Emerging Infections Program sites in 10 states
were utilized and those that engaged in the 2011 survey were
prioritized. Every health care facility chose a day when a
random sample of patients was selected for assessment.
Individuals who are trained evaluated their medical records
based on the definitions of health care associated infections
developed in 2011. IN 2015, 12,299 patients were assessed
compared to 11,228 that were assessed in 2011. This study
concluded that the number of health care-associated infections
in 2015 was lower than those identified in 2011. To continue
with this progress, it is important to prioritize on safely

12. utilizing equipment and product.
Zuarez-Easton, S., Zafran, N., Garmi, G., & Salim, R. (2017).
Postcesarean wound infection:
prevalence, impact, prevention, and management challenges.
International journal of women's health, 9, 81.
Surgical site infection is a very common complication that
develops after cesarean section. It has both physical and
emotional consequences to the mother and is a huge financial
burden to the healthcare system. There is an increase in the
global cesarean section rate therefore surgical site infections are
expected to increase. Wound dressing is one of the preventative
strategies that can be utilized in preventing infections. Another
strategy is skin closure. A meta-analysis that was conducted
recently indicated that suture is more effective compared to
staples in decreasing the incidence of wound separations.
Chu, K., Maine, R., & Trelles, M. (2015). Cesarean section
surgical site infections in sub-
Saharan Africa: a multi-country study from Medecins Sans
Frontieres. World journal of surgery, 39(2), 350-355.
Surgical site infections (SSI) result to post-surgical mortality
and morbidity and can be a key indicator of the quality of the
surgical process. This study aimed at assessing post-operative
SSI after a caesarian section (CS) has been conducted. The
study utilized data from emergency obstetric programs from
three countries which were Sierra Leone, Burundi and

13. Democratic Republic of Congo. The SSI prevalence for the
1,276 women who underwent CS was 7.3%. The median stay for
the women who developed SSI was 21 days compared to 7 days
of the women who didn’t have SSI. Some of the risk factors
associated with SSI include premature membrane rupture,
neonatal death and young age. The study concluded that it
incidents of SSI can be reduced through utilizing perioperative
antibiotics, sterilizing equipment and using clean water. Simple
data collection tools should be very helpful for policy makers to
assess the quality of control assurance surgical programs in
various nations.
Kapadia, B. H., Berg, R. A., Daley, J. A., Fritz, J., Bhave, A., &
Mont, M. A. (2016).
Periprosthetic joint infection. The Lancet, 387(10016), 386-394.
Periprosthetic joint infections are a complication that develops
after arthroplasty. The rise in the prevalence of diseases such as
diabetes and obesity has led to an increase of the rate of
periprosthetic joint infections. In an attempt to address this
problem, various preventive measures have been implemented.
The preventive measures include skin decontamination and
glycaemic control. Surgical management practices with a great
emphasis on equipment and products have also been refined.
This article concludes that prosthetic joint infection can be
efficiently managed with various great preventive measures and
treatment options.

14. Weinshel, K., Dramowski, A., Hajdu, Á., Jacob, S., Khanal, B.,
Zoltán, M., ... & Singh, N.
(2015). Gap analysis of infection control practices in low-and
middle-income countries. infection control & hospital
epidemiology, 36(10), 1208-1214.
Healthcare-associated infections are greater in low and middle
income nations compared to higher income nations. This leads
to greater patient mortality and morbidity and is a financial
burden to the healthcare system. Six international sites located
in various countries were utilized to acquire data for this study.
The countries include Nepal, South Africa, Greece, Hungary,
India, Nepal and Argentina. The study concluded that adhering
to the set infection control practices is a great way of reducing
the rate of health-associated infections. Other improvement
opportunities exist and they include antibiotic stewardship and
utilizing surgical instrument process. In addition, hand hygiene
must be observed while handling patients.
Bischoff, P., Kubilay, N. Z., Allegranzi, B., Egger, M., &
Gastmeier, P. (2017). Effect of laminar
airflow ventilation on surgical site infections: a systematic
review and meta-analysis. The Lancet Infectious Diseases,
17(5), 553-561.
The following study compares laminar airflow ventilation and
conventional ventilation and evaluates their efficiency in
decreasing the risk of surgical site infections. Information was

15. acquired from Medline, Embase and the medical databases of
WHO. 1947 records were utilized in this study. Data that was
acquired from two investigators was not conclusive therefore
more discussion was conducted. According to the results
obtained from this study, there is no evidence that supports that
laminar airflow is more efficient compared to conventional
turbulent ventilation in reducing the risk of SSIs in abdominal
surgery and total hip. Decision makers and the hospital
management should therefore not consider laminar airflow as an
efficient strategy of decreasing the risk of SSIs. This means that
the equipment should not be put in the operating rooms since
this is just a financial burden to the organization that does not
reduce SSIs’s risk.
NUR 440 Final Project Milestone Four: Evidence Table
Guidelines and Rubric
Overview: After identifying your sources in Milestone Three,
you will now critically evaluate each resource on several
criteria. The evidence table will assist you in
making generalizations, conclusions, and will inform your

16. recommendation for practice change.
Prompt: To successfully complete this milestone, use the
provided Evidence Table template (also located in the
Assignment Guidelines and Rubrics section of the
course). Each row will focus on an individual resource,
identified in your annotated bibliography. Given the space
restriction and the visual nature of the evidence
table, you do not need to use full sentences. Instead, be clear
and concise when filling out each column.
x Study Citation: Utilize proper APA format.
x Design: Briefly describe the design of the study.
x Method: How was the study conducted?
x Sample: What was the population of interest?
x Data Collection: How was data collected?
x Data Analysis: How was the data analyzed?
x Validity: Is the study valid? That is, is the statement true and
is it backed by evidence?
x Reliability: Are the results of this study replicable and
generalizable to the larger population?
Guidelines for Submission: Using the template provided, your

17. evidence table must be submitted as a Microsoft Word
document with 12-point Times New
Roman font, one-inch margins, and all sources cited in APA
format.
Critical Elements Exemplary (100%) Proficient (85%) Needs
Improvement (55%) Not Evident (0%) Value
Design, Method, and
Sample
Concisely summarizes the
design, methods, and samples
of all studies
Summarizes the design,
methods, and samples of all
studies
Summarizes the design,
methods, and sample of all
studies, but summary is
unnecessarily lengthy or one
study is left blank

18. Does not summarize the design,
and does not identify the
sample of more than one study
30
Data Collection and
Analysis
Concisely identifies the method
for data collection and analysis
for each study
Identifies the method for data
collection and analysis for each
study
Identifies the method for data
collection and analysis for each
study, but summary is
unnecessarily lengthy or one
study is left blank
Does not identify the method
for data collection and analysis

19. for more than one study
30
Validity and
Reliability
Critically and concisely
evaluates each study for validity
and reliability of results
Evaluates each study for validity
and reliability of results
Evaluates each study for validity
and reliability of results but
evaluation is lengthy or one
study is left blank
Does not evaluate the validity
and reliability of results for
more than one study
30

20. Articulation of
Response
(APA/Mechanics)
Submission is free of errors
related to citations, grammar,
spelling, syntax, and
organization and is presented in
a professional and easy-to-read
format
Submission has no major errors
related to citations, grammar,
spelling, syntax, or organization
Submission has major errors
related to citations, grammar,
spelling, syntax, or organization
that negatively impact
readability and articulation of
main ideas

21. Submission has critical errors
related to citations, grammar,
spelling, syntax, or organization
that obstruct understanding
10
Earned Total 100%