This document presents the design of an innovative approach based on Service Learning for teaching Information Technology Governance. It describes the subject structure and evaluation criteria for IT Governance subjects at the University of Alicante and University of Salamanca in Spain. Both subjects use a service learning approach where students develop a real IT strategic plan for a company. This allows students to apply the theoretical concepts from the class in a practical project. The service learning approach treats students like professionals who must complete tasks and deliver a useful final product to the partner company.

1. Design of an innovative approach based on Service
Learning for Information Technology Governance Teaching
Francisco J. García-Peñalvo1
Faraón Llorens-Largo 2
1GRIAL Research Group,
Department of Computers and Automatics,
Institute for Educational Sciences,
University of Salamanca
2University of Alicante
Contact:
fgarcia@usal.es / @frangp
Faraon.Llorens@ua.es
TEEM 2015
7 - 9 October 2015, ISEP, Porto, Portugal

2. Outline
Design of an innovative approach based on Service Learning for Information Technology Governance Teaching - TEEM 2015
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1. Introduction
2. Context of the subjects
3. Shared instructional design principles
4. Service learning approach
5. Conclusions
6. References

3. 1. Introduction
https://static.pexels.com/photos/2923/young-game-match-kids.jpg

4. Aims
Design of an innovative approach based on Service Learning for Information Technology Governance Teaching - TEEM 2015
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The aim of this paper is to present an Information Technology
(IT) Governance subject design that is shared and "
complemented from two different Master Degrees in "
Informatics, one developed in the University of Alicante and
other one developed in the University of Salamanca
Both proposals try to involve the students in the subject"
principles using a learning-by-doing approach through a"
service learning philosophy

5. Service learning
• Service learning is an experiential education
approach that is premised in reciprocal learning
(Sigmon , 1979)
• This definition was later precise through a
typology that compares different programs that
combine service and learning, thus this definition
broadened the previous idea of reciprocal
learning to include the important notion that the
service learning only occurs when there is a
balance between learning goals and service
outcomes
• Service learning programs are distinguished from
other approaches to experiential education by
their intention to equally benefit the provider and
the recipient of the service as well as to ensure
equal focus on both the service being provided
and the learning that is occurring (Sigmon , 1994)
Design of an innovative approach based on Service Learning for Information Technology Governance Teaching - TEEM 2015
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(García-Peñalvo, 2008b)
https://pixabay.com/es/soluci%C3%B3n-pregunta-problema-860229/

6. Information Technology Governance
Design of an innovative approach based on Service Learning for Information Technology Governance Teaching - TEEM 2015
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(García-Peñalvo, 2008b)
IT governance is the responsibility of the board of directors and
executive management. It is an integral part of enterprise
governance and consists of the leadership and organizational
structures and processes that ensure that the organization’s IT
sustains and extends the organization’s strategies and objectives
(IT Governance Institute, 2003)

7. 2. Context of the subjects
https://pixabay.com/es/empresaria-ejecutivo-presentaci%C3%B3n-617129/

8. University of Alicante (Spain)
Design of an innovative approach based on Service Learning for Information Technology Governance Teaching - TEEM 2015
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• In 2012-2013 academic course, the subject entitled Dirección Estratégica
de las Tecnologías de la Información (Strategic Management of the
Information Technologies) started within the Informatics Engineering
Master Degree
• This is a mandatory subject of 6 ECTS (European Credit Transfer
System), that is mean 60 hours of face-to-face lectures and 90 hours of
autonomous student’s workload. It is organized in 4 hours of lectures per
week in one semester
• During the two firsts editions this subject was scheduled in the second
year of the Master Degree, but taken into account students’
recommendations, the subject was changed to the beginning of the
Master Degree in the 2014-2015 academic course, i.e., in the first
semester of the Master Degree
(García-Peñalvo, 2008)

9. University of Salamanca (Spain)
Design of an innovative approach based on Service Learning for Information Technology Governance Teaching - TEEM 2015
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• In 2014-2015 academic course, the subject entitled Gobierno de las
Tecnologías de la Información (Information Technologies Governance)
started within the Informatics Engineering Master Degree
• This is a mandatory subject of 6 ECTS (European Credit Transfer
System), that is mean 60 hours of face-to-face lectures and 90 hours of
autonomous student’s workload. It is organized in 4 hours of lectures per
week in one semester. It is scheduled in the second semester of the
Master Degree
(García-Peñalvo, 2008)

10. 3. Shared instructional design
principles
https://pixabay.com/es/mano-mantener-engranajes-colorido-813525/

11. Subject structure
Design of an innovative approach based on Service Learning for Information Technology Governance Teaching - TEEM 2015
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(García-Peñalvo, 2008)
• Nego&a&on)
• Crea&vity)
• Tasks)delega&on)
• Time)management)
• Teams)management)
• Conflict)resolu&on)
• IT)strategic)plan)
• SWOT)analysis)
• Change)management)
• Importance)of)IT)for)an)
organiza&on)
• IT)trends)analysis)
• Good)prac&ces)
• IT)governance)
• IT)management)
• IT)projects)porColio)
• IT)management)policy)
IT)
governance)
Technology)
foresight)
Managerial)
skills)
Strategic)
planning)
CIO)

12. Subject structure in the University of Alicante
Design of an innovative approach based on Service Learning for Information Technology Governance Teaching - TEEM 2015
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IT#
governance#
Technology#
foresight#
Managerial#
skills#
Strategic#
planning#
L1#
Technology#r7
evolu9on##
L2#
Managerial#
skills#and#
change#
management##
L3#
Strategic#
direc9on#
L4#
IT#governance#
L5#
The#Chief#
Informa9on#
Officer#
L6#
IT#projects#
por@olio#
W1#
SWOT##
W2#
ISO#
38500#
W4#
IT#
Manage7
rial#skill#
W3#
Manage7
rial#skills##
E3#
Innova9ve#
9me#off#
E1#
IT##
trends#
#analysis##
E2#
IT#
manage7
ment#
policies##
E4#
Confe7
rence##
D5#
Ques9onnaire#
#
D4#
Crea9ve#
project#
D3#
IT#strategic#
plan#
D2#
Conceptual#
map#
D1#
SLA#
#
CIO#
Ac9vi9es#
Lesson#
Workshop#
Exposi9on#
Deliverable#

13. Subject structure in the University of Salamanca
Design of an innovative approach based on Service Learning for Information Technology Governance Teaching - TEEM 2015
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IT#
governance#
Technology#
foresight#
Managerial#
skills#
Strategic#
planning#
CIO#
W1#
SWOT##
E4#
Innova:ve#
:me#off#
E3#
SWOT#
D2#
Crea:ve#
project#
D1#
IT#strategic#
plan#
D1.4#
Conceptual#
map#
D1.3#
SWOT#
D1.1#
Project#plan#
Ac:vi:es#
Lesson#
Workshop#
Exposi:on#
Deliverable#
L1#
Technology#rF
evolu:on##
L2#
Managerial#
skills#and#
change#
management##
L4#
IT#governance#
L3#
Strategic#
direc:on#
L5#
The#Chief#
Informa:on#
Officer#
L6#
IT#projects#
porIolio#
W2#
GTI4U#
D1.2#
Scripts#
for#the#
interviews##
E1#
IT##
trends#
#analysis##
E2#
IT#
manageF
ment#
policies##

14. Evaluation criteria in the University of Alicante
Design of an innovative approach based on Service Learning for Information Technology Governance Teaching - TEEM 2015
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• Fundamental concepts questionnaire and conceptual map, individual
evaluation (15%)
• IT strategic plan, group evaluation (40%)
• Managerial skills, workshop participation, continuous evaluation (20%)
• Good practices and technological trends, conference assistance (10%)
• Creative project presentation, individual evaluation (15%)

15. Evaluation criteria in the University of Salamanca
Design of an innovative approach based on Service Learning for Information Technology Governance Teaching - TEEM 2015
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• IT strategic plan, group evaluation (85%)
• Performing of the work (40%)
• Continuous evaluation, the working sessions minutes (15%)
• Reasoned evaluation by peers, the project leaders evaluate the other
participants, the participants evaluate the project leaders
• Teacher’s meta-evaluation (5%)
• The process (30%), made by the teacher
• The product (30%), the weighted average for every attendant to he final plan
strategic presentation
• Creative project presentation, individual evaluation (15%)

16. 4. Service learning approach
https://pixabay.com/es/personal-equipo-servicio-apoyo-657058/

17. Service learning approach
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• It is achieved throughout the development of an IT strategic plan for a
real company or department
• This strategic plan is the unifying thread for the subject development
• It is the framework in which the theoretical concepts, the practice, the
managerial skills and the transversal skills are going to fit in
• At the end, the outcome must be a real product that will be useful for a
real company or department, which is the value and the sense of the
service learning approach

18. Service learning approach
Design of an innovative approach based on Service Learning for Information Technology Governance Teaching - TEEM 2015
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• The students are organized as a project team, composed by a direction dome,
a secretary and the rest of the workers
• The sessions devoted to work in the strategic plan are organized like a real
company
• The students are treated like students, but like professionals that have to
fulfill the assigned tasks. These sessions are not performed in the typical
classroom, but in a meeting room
• All the sessions for the strategic plan development are scheduled before the
subject starts
• The first of these sessions is devoted for a presentation of the company in
which the IT strategic plan will be developed, and in the final session the
strategic plan will be presented to be managerial staff of the company, in
junction with the CIO of the company and the IT director at least

19. Main tasks for the development of the strategic plan
Design of an innovative approach based on Service Learning for Information Technology Governance Teaching - TEEM 2015
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• Analyzing of other strategic plans related to the one to develop
• Making the scripts for the interviews
• Making the interviews
• Establishing the horizon
• Elaborating the mission and the values of the company
• Identifying the involved groups and the key factors
• Determining the strategic aims
• SWOT
• Identifying the scenarios and formulating the vision per aim
• Identifying the goals per aim
• Defining the shared vision
• Writing the strategic plan
• Making an executive summary and a conceptual map of the strategic plan
• Making the presentation for the managerial audience
• Presenting the strategic plan to the managerial audience

20. 5. Conclusions
https://www.pexels.com/photo/think-outside-of-the-box-6375/

21. Conclusions
Design of an innovative approach based on Service Learning for Information Technology Governance Teaching - TEEM 2015
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• The structure of two different subjects in two different universities regarding IT Governance in
the scope of a Master Degree in Informatics Engineering has been presented
• Teachers of both subjects share the idea that they use techniques and tools that are within the
context of the subject to design and put in practice in their teaching labor
• This is a “walk the talk” approach, because we use in our subjects the same strategies and tools
for an effective direction and we put in practice the same managerial skills than an IT managerial
or IT director
• We do not want to make a theoretical approach or go deeper inside the standards, as the ISO/
IEC 38500:2008 among others
• We look for the students may discover their first approach to IT governance from a very practical
and pragmatic perspective
• To do that, we have selected a service learning orientation, this way we use a project-based
learning approach to drive the subject, bur this project is based on a real company that is
interested in receiving a final product, the IT strategic plan, to reflect and change its own IT
approach

22. 6. References
Books by vladstudio
http://www.deviantart.com/

23. References
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26. Citation
Design of an innovative approach based on Service Learning for Information Technology Governance Teaching - TEEM 2015
26
This paper may be cited as following way
García-Peñalvo, F. J., & Llorens-Largo, F. (2015). Design of an innovative
approach based on Service Learning for Information Technology Governance
Teaching. Proceedings of the Third International Conference on Technological
Ecosystems for Enhancing Multiculturality (TEEM’15) (Porto, Portugal, October
7-9, 2015). New York, USA: ACM.

27. Design of an innovative approach based on Service
Learning for Information Technology Governance Teaching
Francisco J. García-Peñalvo1
Faraón Llorens-Largo 2
1GRIAL Research Group,
Department of Computers and Automatics,
Institute for Educational Sciences,
University of Salamanca
2University of Alicante
Contact:
fgarcia@usal.es / @frangp
Faraon.Llorens@ua.es
TEEM 2015
7 - 9 October 2015, ISEP, Porto, Portugal