3. Introduction and lead Information I clearly introduce the community. I answered the call without sounding rushed and with enthusiasm. I did not place the caller on hold.
4. Qualifying Questions I asked permission to go over questions to better assist Tim. I got Tim’s name and contact information. I determined the advertising source. I used Tim’s name through the call. Tim volunteered his reason for moving. I determined where Tim is moving from. Tim volunteered that the apartment was needed July 11th. I determined if the caller has pets. I asked Tim for specific needs and preference.
5. Amenities & Benefits I mentioned benefits of apartment features, community, management team, social events, sense of community, and location.
6. Price I quoted market rent for specific apartment features as they pertain to Tim’s stated needs. I also mentioned special pricing for limited time to establish urgency.
8. Overall Impression Tim expressed that we were winners and I feel he was motivated enough to actually fill out an application because he was in another state and could not visit the community.
