Internal Work Order Request Website developed in 2005

1. Department of Public Works
Request Website

2. DPW Web Request Process
For the Requestor
 Open a web browser and navigate to the
Foxnet or Govnet intranet sites.
 Locate the Department of Public Works –
Website Request link on the chosen
website’s home page and single left click
the link.
 A new web page will open with the DPW
Request Website.

3. DPW Web Request Process
For the Requestor

4. DPW Web Request Process
For the Requestor
 Complete the Web Request Form
information.
 HINT: All fields must be filled in before
submitting request.
 An instructions link is located at the end of
the introduction.
 When typing in your request – Detail,
Detail, Detail.
 The more we know upfront the faster we
can process your request. Click Submit.

5. DPW Web Request Process
Behind the Scenes
 Automatic email is sent to DPW request
processing that a new request has been
logged.
 Logged request information is sent directly
into the WorkManager Service Request
system.
 The logged request is assigned a tracking
number.
 DPW Request Website acknowledges
receipt of request and redirects user.

6. DPW Web Request Process
For DPW Internal Processing

7. DPW Web Request Process
For DPW Internal Processing
 Logged requests will be processed in 48
hours.
 A copy of the logged request will be emailed
to the Requestor for confirmation and to the
DPW Administrators for review and
approval.
 Upon approval from a DPW Administrator
the request will be assigned to the
appropriate Divisional Manager for action.

8. DPW Web Request Process
For DPW Internal Processing

9. DPW Web Request Process
For DPW Internal Processing
 For Requests Included in the Budgeted Scope
 The Divisional Manager will receive the request via
email.
 Upon completion of the request the Divisional
Manager will return the request via email with the
following information attached: date completed,
supervisor assigned, and comments.
 Divisional Managers information will be logged into
the Service Request Notebook and the request will
be marked complete.

10. DPW Web Request Process
For DPW Internal Processing
 For Requests Outside of the Budgeted Scope
 Request will be emailed to Divisional Manager
with note for Estimate Only.
 Divisional Manager returns estimate to DPW
Administration for processing.
 Upon receipt of the Signed MA the Request will be
converted to a Work Order/Project.
 The Divisional Manager will be notified when the
MA is received to schedule the work.
 Upon completion of the work the Divisional
Manager returns the emailed request with the
following information: date completed, supervisor
assigned, comments.

11. DPW Web Request Process
For DPW Internal Processing

12. DPW Web Request Process
For DPW Internal Processing
 Upon completion of the request a close out
procedure is performed to prepare the
request for filing or internal billing.
 Reports are generated on the request as
needed.

13. DPW Web Request Process
For DPW Internal Processing

14. DPW Web Request Process
For DPW Internal Processing

15. DPW Web Request Process
For DPW Internal Processing

16. DPW Web Request Process
For DPW Internal Processing
 Timeframe for implementation – 6 months
 After 6 month deadline – no outside
requests will be handled unless deemed
Emergency by DPW Directors.
 Questions?
Thank you for using the DPW Request
Website