This document contains a presentation from the Bomb Dot Com team for their MBA Strategic Management class business simulation. It includes sections on their strategic vision, company performance over decision rounds, strategy evolution, closest competitors, and potential new strategic decisions. It discusses trends in revenues, EPS, ROE, credit rating, stock price, image rating, unit sales, and market share. It also covers the company's production, workforce compensation, finance, and lessons learned.

1. BENEDICTINE UNIVERSITY
MBA 671: STRATEGIC MANAGEMENT
TEAM: Bomb Dot Com
BUSINESS SIMULATION PRESENTATION
1
Strategic Vision
AS AN ORGANIZATION, WE ARE MOTIVATED BY
DEVOTION TO OUR WORK. WE ARE PROFESSIONALS IN
FOOTWEAR IN OUR FIELD AND INCLUDE THE ENTIRE
SUPPLY CHAIN IN ALL EXTENTS OF OUR BUSINESS,
FROM INDUSTRIAL TO RETAIL.THESE SUCCESSES ARE
THE RESULT OF OUR DEDICATION AND PLEDGE TO
TRUTHFUL RELATIONS WITH THOSE WHO SHARE OUR
GOAL.
OUR BUSINESS IMAGE HAS LED US TO NEW TASKS AND
QUALIFIED US TO DISTRIBUTE THE BEST KEYS FOR
EACH CONSUMER.
WE ARE ALWAYS LOOKING FORWARD, PROTECTED IN
THE INFORMATION THAT OUR INVOLVEMENT HAS
BROUGHT US THE PRINCIPLE AND CONSISTENCE
NEEDED TO SELECT THE FINEST ROUTES.

2. 2
Bomb dot com Performance for all the Decision Rounds
Bomb dot com is seeing great success with the company
Year over year, we have seen an increase in our company’s
credit rating with a stable image rating.
ROE slightly increased with a stock price increase to $87.80
from $30.00 and net revenues went up for a total of 589,933
from 432,646.
SQ rating saw a significant increase from 4.0 to 7.6. EPS
continue to rise year after year.
3
The Company’s Present Strategy and Its Evolution
Tell the story of how you got here from the beginning of the
class.
Matthew

3. 4
Your Companies Closest Competitors
Explain which companies in the group are your closet
competitors and why.
Matthew
5
New Strategic Decisions to Win Market Share
If the game continued, some strategies to win market share
would include
Re-finance loans – If the company continues to be successful, it
will be important to re-finance loans in order to increase cash
flow.
Predict Material Prices – This is based on supply and demand
functions. This will be accomplished by watching SQ ratings.
If ratings are increasing, so will material prices and vice versa.
Check Price Elasticity – We will set forecasts and test slightly
higher price points on wholesale to ensure we are not missing
out on any additional profit.
6
Trends in Annual Revenues

4. Stock Price has continued to see an increase
Earnings Per Share showing progress and growing year over
year
Net Revenues have seen an increase in all three categories with
a stable number for private label
7
Trends in Annual EPS
Use the bar graphs in the Performance Summary.
Employ a few discuss points – 2 to 4 or so – your choice.
Matthew
8
Trends in Annual ROE
Use the bar graphs in the Performance Summary.
Employ a few discuss points – 2 to 4 or so – your choice.
Matthew
9

5. Trends in Annual Credit Rating
Use the bar graphs in the Performance Summary.
Employ a few discuss points – 2 to 4 or so – your choice.
Michelle
10
Trends in Annual Year End Stock Price
Use the bar graphs in the Performance Summary.
Employ a few discuss points – 2 to 4 or so – your choice.
Michelle
11
Trends in Annual Image Rating
Use the bar graphs in the Performance Summary.
Employ a few discuss points – 2 to 4 or so – your choice.
Michelle
12
Trends in Global Unit Sales
Use the bar graphs in the Performance Summary.

6. Employ a few discuss points – 2 to 4 or so – your choice.
Michelle
13
Trends in Global Market Share
Use the bar graphs in the Performance Summary.
Employ a few discuss points – 2 to 4 or so – your choice.
Matthew
14
The Company’s Production and Workforce Compensation
Strategies
Paying Employees
Annual merit increases with stable incentive options, benefit
plans and overtime pay.
Must have a good balance of organization, employee, and
business needs. This will maximize employee production while
improving efficiency.
Expanding production capacity
Expanding on current space to help bring shoe prices down.
Keep capacity we have and not sell; we will need this capacity
as time goes on.

7. 15
Company’s Finance Strategy
A slide describing your company’s finance strategy (as concerns
dividends, use of debt versus equity, stock issues/repurchases,
actions to achieve/maintain a strong credit rating, etc.) You
should clearly describe your company’s dividend policy during
the period you have managed the company. Here, you should
also set forth what sort of dividend increases, if any, you would
likely consider paying out in the next two upcoming years
(given the EPS targets you have established).
Michelle
16
Lessons Learned
A set of slides detailing the “lessons learned” about crafting a
winning strategy and about what the managers of a company
should or should not do for a company to be financially and
competitively successful in a head-to-head battle against
shrewdly-managed rival companies
Matthew
17
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ISEM570 Homework #2
Service Design
For this assignment use the ITIL V3 Official Introduction pdf
found in Module 1
Materials folder.
1. What is the main purpose of Service Design restated from the
text, in your own words?
a. The main purpose of the Service Design stage of the lifecycle
is the design of new or
changed service for introduction into the live environment. It is
important that a holistic
approach to all aspects of design is adopted and that when
changing or amending any of
the individual elements of design all other aspects are
considered. Thus, when designing
and developing a new application, this shouldn’t be done in
isolation, but should also

9. consider the impact on the overall service, the management
systems and tools (e.g. the
Service Portfolio and Catalogue), the architectures, the
technology, the Service
Management processes and the necessary measurements and
metrics.
2. Name at least 3 Business Values from Service Design.
a. Reduced total cost of ownership
b. Improved quality of service
c. Improved consistency of service
d. Easier implementation of new or changed services
e. Improved service alignment
f. More effective service performance.
3. Identify at least three design process activities and explain.
a. Requirements collection, analysis and engineering to ensure
that business requirements
are clearly documented and agreed
b. Design of appropriate services, technology, processes,
information and process
measurements to meet business requirements

10. c. Review and revision of all processes and documents involved
in Service Design,
including designs, plans, architectures and policies Liaison with
all other design and
planning activities and roles, e.g. solution design
d. Production and maintenance of IT policies and design
documents, including designs,
plans, architectures and policies
e. Revision of all design documents and planning for the
deployment and implementation of
IT strategies using roadmaps, programs and project plans
f. Risk assessment and management of all design processes and
deliverables
g. Ensuring alignment with all corporate and IT strategies and
policies.
ISEM570 Homework #2
Service Design
4. A Service Catalog should include these activities (list at least
two):
a. Definition of the service
b. Production and maintenance of an accurate Service Catalogue

11. c. Interfaces, dependencies and consistency between the Service
Catalogue and Service
Portfolio
d. Interfaces and dependencies between all services and
supporting services within the
Service Catalogue and the CMS
e. Interfaces and dependencies between all services, and
supporting components and
Configuration Items (CIs) within the Service Catalogue and the
CMS
5. The objectives of Service Level management are (list 2 and
explain using external scholarly
references or case studies. Note your references on a separate
page at the end.):
a. Define, document, agree, monitor, measure, report and review
the level of IT services
provided
b. Provide and improve the relationship and communication
with the business and
customers
c. Ensure that specific and measurable targets are developed for
all IT services
d. Monitor and improve customer satisfaction with the quality

12. of service delivered
e. Ensure that IT and the customers have a clear and
unambiguous expectation of the level
of service to be delivered
f. Ensure that proactive measures to improve the levels of
service delivered are
implemented wherever it is cost-justifiable to do so.
6. List three key activities within the SLM process should
include. Explain using external scholarly
references or case studies. Note your references on a the
references page at the end):
a. Determine, negotiate, document and agree requirements for
new or changed services in
SLRs, and manage and review them through the Service
Lifecycle into SLAs for
operational services
b. Monitor and measure service performance achievements of
all operational services
against targets within SLAs
c. Collate, measure and improve customer satisfaction
d. Produce service reports
e. Conduct service review and instigate improvements within an

13. overall Service
Improvement Program/Plan (SIP)
f. Review and revise SLAs, service scope OLAs, contracts and
any other underpinning
agreements
ISEM570 Homework #2
Service Design
g. Develop and document contacts and relationships with the
business, customers and
stakeholders
h. Develop, maintain and operate procedures for logging,
actioning and resolving all
complaints, and for logging and distributing compliments
i. Log and manage all complaints and compliments
j. Provide the appropriate management information to aid
performance management and
demonstrate service achievement
k. Make available and maintain up-to-date SLM document
templates and standards.