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Performance & Risk Management


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Performance & Risk Management

  1. 1. Skynapse Business Technology Performance & Risk Management
  2. 2. Objective of Presentation To provide a conceptual introduction to our Performance & Risk Management Solution
  3. 3. Objective of the System The system is designed to facilitate the documentation, planning, measurement and reporting of strategic initiatives undertaken by senior management.
  4. 4. Business & Strategy Business Inputs Outputs Vision + Mission = Strategy <ul><li>A business is driven by its vision and mission. </li></ul><ul><li>To achieve its vision and mission, a business must have a strategy. </li></ul><ul><li>The strategy helps to consolidate the necessary inputs to the business to achieve the desired output. </li></ul>
  5. 5. Strategy Management <ul><li>A Strategy includes: </li></ul><ul><ul><li>Planning long term goals. </li></ul></ul><ul><ul><li>Creating Objectives to be achieved. </li></ul></ul><ul><ul><li>Identifying activities to meet objectives. </li></ul></ul><ul><ul><li>Establishing parameters & frequency for measurement of activities. </li></ul></ul><ul><ul><li>Establishing risks & frequency of measurement. </li></ul></ul><ul><ul><li>Measuring activities & risks periodically. </li></ul></ul><ul><ul><li>Performing re-alignment of activities. </li></ul></ul><ul><li>Strategy is an on-going process. </li></ul><ul><li>Strategy must be communicated clearly within the organization. </li></ul>
  6. 6. Business & Strategy Domain/ Perspective Objectives Action Plans Performance Indicator Performance Measurement Risk Matrix
  7. 7. User Structure Senior Management Domain Executives Objective Owners Project Managers Activity Specialists Domain Executives Objective Owners Project Managers Activity Specialists Domain Executives Objective Owners Project Managers Activity Specialists
  8. 8. Setting up the Domain <ul><li>A domain can be an area that is grouped to execute a specific subset of a strategy. </li></ul><ul><li>This may include: </li></ul><ul><ul><li>Divisions within the organization. </li></ul></ul><ul><ul><li>Cross-Functional Groups. </li></ul></ul><ul><ul><li>Geographical Locations. </li></ul></ul><ul><ul><li>Balanced Scorecard perspectives. </li></ul></ul><ul><li>The objective of the grouping is: </li></ul><ul><ul><li>To ensure that each domain is given a specific strategy in line with the overall strategy. </li></ul></ul><ul><ul><li>To delegate the ownership of the domain to specific senior executives to manage. </li></ul></ul><ul><li>Example </li></ul><ul><li>A marketing department is given an online strategy. The online strategy may be a component of the overall strategy to move into e-commerce. The marketing strategy is delegated to the CMO to oversee. </li></ul>
  9. 9. Setting up the Objectives <ul><li>An objective provides clear goals to be achieved to ensure that the strategy is being executed. </li></ul><ul><li>There can be more than one objective to support the strategy. </li></ul><ul><li>An objective is bound by: </li></ul><ul><ul><li>A set of guidelines. </li></ul></ul><ul><ul><li>Assumptions & constraints. </li></ul></ul><ul><ul><li>Identified risks. </li></ul></ul><ul><ul><li>A specific time period. </li></ul></ul><ul><li>Example </li></ul><ul><li>The objective of the Marketing department is to increase the web presence of the corporation. </li></ul>
  10. 10. Setting up the Action Plans <ul><li>An action plan provides a clear path towards achieving the objectives. </li></ul><ul><li>There can be more than one set of action plans to achieve the objectives. </li></ul><ul><li>An action plan is defined by: </li></ul><ul><ul><li>The outcomes of the plan. </li></ul></ul><ul><ul><li>The project manager responsible for executing and monitoring the plan. </li></ul></ul><ul><ul><li>The parameters by which the plan is to be measured. </li></ul></ul><ul><ul><li>A specific time period of plan execution. </li></ul></ul><ul><ul><li>The frequency of reporting of the plan’s progress. </li></ul></ul><ul><li>Example </li></ul><ul><li>Some action plans to increase web presence would be: </li></ul><ul><li>SEO Optimization. </li></ul><ul><li>Develop a portal for B2B. </li></ul><ul><li>Creating Social media campaigns. </li></ul><ul><li>Information dissemination such as blogs, white papers, articles, etc… </li></ul>
  11. 11. Setting up Performance Indicators <ul><li>An action plan without measurement is bound to fail. </li></ul><ul><li>Measurement includes constant monitoring of progress. </li></ul><ul><li>Measurement involves measuring only parameters that support the objectives. </li></ul><ul><li>Measurements are defined by: </li></ul><ul><ul><li>Setting up of benchmarks and baselines. </li></ul></ul><ul><ul><li>Setting up of targets to be achieved. </li></ul></ul><ul><ul><li>Setting up of tolerance values indicated by traffic lights. </li></ul></ul><ul><ul><li>Periodic appraisal of progress and update of information. </li></ul></ul><ul><ul><li>Assignment of measurement activities to specialists. </li></ul></ul><ul><li>Example </li></ul><ul><li>Some performance indicators would be: </li></ul><ul><li>Page Ranks of the website. </li></ul><ul><li>Participation in Social Media sites. </li></ul><ul><li>Click-through rates, views and bounce rates. </li></ul><ul><li>Subscriptions to blogs and newsletters. </li></ul>
  12. 12. Setting up Risk <ul><li>All strategic objectives need to be constantly monitored for risks. </li></ul><ul><li>Risks need to be identified and updated on a regular basis. </li></ul><ul><li>Risks are measured in terms of a risk matrix. </li></ul><ul><li>Identified risks should indicate the causes and the potential impact. </li></ul>Insignificant Minor Moderate Major Catastrophic Almost Certain Likely X (Q1/2011) Possible X (Q2/2011) Unlikely Rare
  13. 13. Keeping Track <ul><li>It is imperative that actions are frequently and closely measured to ensure they meet objectives. </li></ul><ul><li>A key component of keeping track is to have timely notifications to key stakeholders. </li></ul><ul><li>Notification are sent by emails to key stakeholders. </li></ul><ul><li>Reminders are sent if no action is taken. </li></ul><ul><li>A window period is to be set to ensure all performance measures are gathered and updated prior to reporting period. </li></ul>
  14. 14. Get In Touch With Us Name: Skynapse Business Technology Pte. Ltd. Address: 163 Tras Street, #03-05 Lian Huat Building, Singapore 079024 Tel: (65) 6225-0805 Fax: (65) 6225-1047 Mobile: (65) 9181-5551 Email: [email_address] [email_address]
  15. 15. <ul><li>The information provided in this document is for the explicit reference of the persons who have been sent this document. </li></ul><ul><li>Replication, duplication, extraction, modification, reproduction and referencing of information within this document is strictly prohibited without the explicit written agreement from the owners of this document. </li></ul><ul><li>If the document is not intended for you, please inform the sender and delete the document. </li></ul><ul><li>Skynapse maintains the rights to change the content of this document without prior notice. </li></ul><ul><li>Skynapse and its affiliates accept no liability whatsoever and howsoever arising in connection with the use of this email. </li></ul><ul><li>Under no circumstances shall this email constitute a binding agreement for provision of services to the intended parties. </li></ul><ul><li>All logos and trademarks are owned by the respective corporations. Skynapse does not endorse or validate the products, solutions and services of the respective corporations. The logos and trademarks are used for the purpose of disseminating our capabilities only in the relevant products, technologies and services. </li></ul>Legal & Copyright