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1. MASTER OF BUSINESS ADMINISTRATION
“Solutions for credit growth in Ky Hoa
Transaction Office of Sacombank”
FACILITATOR: Dr. Le Nhat Hanh
STUDENT : Ta Thi Diep Tan
2. Problem Identification
• Company background
Established in 1991
Top ten big commercial banks
448 Transaction Offices
13,000 employees
Ky Hoa transaction office as key contributor
The importance of Credit officer in profit and development
3. Problem Identification
• Problem symptom
Ms. Hoang - Credit Department Manager is worried about the existing employee's problem
such as lack of motivation, dissatisfaction and less commitment in working, not much
passion.
16.67% of staffs thought their salaries are not satisfied
50% of Ky Hoa’s employees believed they have less opportunity in job promotion
58.33% staffs responded that they were receiving unsuitable training and education
development.
41.67% of staffs felt dissatisfied with their supervisors
Ms Uyen – Ky Hoa Manager agreed with bad Employee Development and Job Satisfaction
7. Conclusion
– Explore the reasonable causes of the problem.
– Deliver proper recommendations to improve the situation.
– Whealtley (2006), it impressed that the system of organizing involves growing
relationships to keep employees follow their right directions to make company
better.
– Encompass personnel desire
– Work the place there are advantageous relationships all through the organizations.
– A flexible and wise strategies.