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Secret to Successful
Patient Education Results
How to Build Patient Knowledge
Here’s the Problem
● Patients only understand 50% of what their
doctor tells them.
● 60% of patients don’t understand an
upcoming procedure or treatment.
Contributing Factors
1. Most patients don’t understand basics of
biology or general medicine.
2. Doctors uses jargon and medical terms.
3. Doctors may speak too quickly.
4. Patients may be anxious, embarrassed or
very emotional and not able to focus.
What’s the Secret?

Layering or building
the patient’s knowledge
one step at a time.
Medicine is Complex
● This makes it more difficult for the patient.
● They must absorb intellectual information,
learn new skills and deal with an emotional
component in a very short time.
● Health professionals must be sensitive to
this and work as a team to help the patient.
Our Memories Fail Us
● Very few remember everything.
● Key...grab onto little bits of information
and build on that.
● Care Team must do mini assessments with
each patient interaction to see where they
are and move them closer to the goal.
Use Teach Back Questions
● Do you know why you are in the hospital?
● Tell me what you know about...
● How would you explain this to your (spouse,
friend, brother, sister...)
● How do you feel about your situation?
● What are your biggest concerns about ___?
● What would you do if _____ happens?
Integrate into Care Team Workflow
1. Documentation.
2. Have an education record for every patient.
3. Care Team members must update progress
and issues with every interaction.
4. Review progress often to ensure patient
stays on track.
The Secret...
● Find the patient’s base of knowledge using
teach back.
● Build on their knowledge by helping them
learn using discussions, handouts and video.
● Document issues and progress.
● Communicate with Care Team.
● Discharge a Happy Patient!
Brought to you by...
Patient Educators Update
and
Synergy Broadcast Systems
800-601-6991
Medical Media Delivery System for Video on
Demand Patient Education

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Secret to Successful Patient Education Results

  • 1. Secret to Successful Patient Education Results How to Build Patient Knowledge
  • 2. Here’s the Problem ● Patients only understand 50% of what their doctor tells them. ● 60% of patients don’t understand an upcoming procedure or treatment.
  • 3. Contributing Factors 1. Most patients don’t understand basics of biology or general medicine. 2. Doctors uses jargon and medical terms. 3. Doctors may speak too quickly. 4. Patients may be anxious, embarrassed or very emotional and not able to focus.
  • 4. What’s the Secret? Layering or building the patient’s knowledge one step at a time.
  • 5. Medicine is Complex ● This makes it more difficult for the patient. ● They must absorb intellectual information, learn new skills and deal with an emotional component in a very short time. ● Health professionals must be sensitive to this and work as a team to help the patient.
  • 6. Our Memories Fail Us ● Very few remember everything. ● Key...grab onto little bits of information and build on that. ● Care Team must do mini assessments with each patient interaction to see where they are and move them closer to the goal.
  • 7. Use Teach Back Questions ● Do you know why you are in the hospital? ● Tell me what you know about... ● How would you explain this to your (spouse, friend, brother, sister...) ● How do you feel about your situation? ● What are your biggest concerns about ___? ● What would you do if _____ happens?
  • 8. Integrate into Care Team Workflow 1. Documentation. 2. Have an education record for every patient. 3. Care Team members must update progress and issues with every interaction. 4. Review progress often to ensure patient stays on track.
  • 9. The Secret... ● Find the patient’s base of knowledge using teach back. ● Build on their knowledge by helping them learn using discussions, handouts and video. ● Document issues and progress. ● Communicate with Care Team. ● Discharge a Happy Patient!
  • 10. Brought to you by... Patient Educators Update and Synergy Broadcast Systems 800-601-6991 Medical Media Delivery System for Video on Demand Patient Education