News from Atlassian covering: - Requirements Workflow in Confluence - Confluence Questions - JIRA Service Desk

1. The latest and greatest of
Atlassian
October '13

2. Sven Peters
Happy Ambassador
@svenpet
http://svenpet.com

3. Expect big news
Re quireme nts Fl ow
Confl uence Que s tions
JIRA Service De sk

4. Confluence Requirements

5. Plan to Dev Workflow

6. Plan to Dev Workflow
Confluence
JIRA

7. Requirements Blueprint

10. Single Click Issue Creation

16. Remove Cursor distracting.
Fade out background at
start
Need to call out success
message at top
Then call out issues
once created

17. Plan to Dev Workflow
smooth
Confluence
JIRA

18. Plan to Dev Workflow
smooth

19. Confluence Questions

27. Ask questions

28. agile methodologies.
ASK A QUESTION

29. Ask a question

34. Find answers

35. ANSWERS
QUESTIONS

36. QUICK NAVIGATION

37. QUESTIONS MACROS

38. SEARCH RESULTS

39. Find experts

40. build-engineering
poker
events
agile
legal
pr

41. Agile development
26
questions
Agile is a software development methodology based on iterative and incremental development, where
requirements and solutions evolve through collaboration between self-organizing, cross-functional teams.
Many teams within Atlassian use it - see Agile Atlassian page or speak to @Alana Grant, Scrum Master!
TOPIC EXPERTS
16 questions this month * 5 questions this week * 2 unanswered

42. events
agile
Find an expert by name or topic
build-engineering
poker
events
agile
events
EXPERTISE PROFILE
confluence
JIRA Agile
social
other
agile
legal
pr

43. Beta - atlassian.com/questions

44. Development Team

45. IT Team

46. IN

47. JIRA Service Desk

48. P OR TAL
QUEU E S
S LA s
R E PO RT S

49. PO R TAL

60. Syst em a cc ess
Purch as e Reques t
Purch as e Reques t
Problem report

62. UNTRIAGED
WAITING FOR SUPPORT
BACKLOG
WAITING FOR APPROVAL
IN PROGRESS
BLOCKED EXTERNALLY

63. Q UE U E S

70. S LA s

72. 0:23

73. 0:23
TIME REMAINING

74. 0:23
TIMER ON

75. 0:23
TIMER PAUSED

76. 1:05
0:23
MORE THAN 1 HOUR

77. 1:05
0:45
LESS THAN 1 HOUR

78. 0:45
0:29
LESS THAN 30 MINUTES

79. -0:01
0:29
MISSING SLA

80. -0:35
-0:01
SLA FAILED

81. -0:35
0:42
SLA MET

82. Multiple SLAs per issue
0:42

83. Multiple SLAs per issue

84. Different issues, different targets
JQL:
Priority = Blocker

85. Different issues, different targets
JQL:
Priority = Major

86. Different issues, different targets
JQL:
Reporter in group(“bosses”)

87. Different issues, different targets

89. R E P OR T S

90. Are we on top of inbound requests?

91. What did that mean for our targets?
SLA Target

92. GONE
GONE
HOME!
HOME!
OUT

93. Helping IT teams go home earlier.

94. Big news
Re quireme nts Fl ow
Confl uence Que s tions
JIRA Service De sk
DECEMBER 13
JANUARY 14
NOW!

95. Rock On!
svenpet.com/talks
@svenpet
http://svenpet.com