Find out about more about this long awaited new course, in a nutshell!

1. ITIL® PRACTITIONER GUIDE
Objectives of the course
THE NATURAL PROGRESSION IN YOUR
IT SERVICE MANAGEMENT CAREER
DID YOU KNOW THAT...
You must be ITIL
Foundation
certified to sit
ITIL Practitioner.
3. The course structure follows the
CSI approach in addressing
guiding principles and key areas
crucial to your initiatives
4. Preparation for the ITIL
examination itself
2. Insight into how to improve your
services, service provision and
your own work and working
environment
ITIL Practitioner focuses on 9 guiding principles:
1. Focus on value 2. Work holistically 3. Design for
experience 4. Keep it simple 5. Progress iteratively
6. Collaborate! 7. Start where you are 8. Observe directly
9. Be transparent
ITIL stands for
Information Technology
Infrastructure Library .
1. Demonstrate and provide
practical examples in how to
adopt and adapt the ITIL
framework within your
organisation
www.spoce.com
3 Expert
credits From Axelos
2 day course
Pass mark
70% 40 questions
1 hr 45 mins
Improves
communication
Drives
organisational
change
Gives you
the metrics
for success
More than 10,000
organisations
worldwide have now
adopted ITIL Service
Management
ITIL is not project
management but
continual service
improvement .
Foundation .
Practitioner .
ITIL® is a registered trademark of AXELOS Limited