9. Resolved issues pertaining to employee relations issues, training, organizational development and strategic planning initiatives and performance appraisals and compensation practices.
11. Oversaw and directed the Human Resources functions for both corporate and property level executives; supporting over 3,000 employees.Director of Human Resources-Interstate Hotels Corporation<br />ORLANDO MARRIOTT INTERNATIONAL DRIVE, Orlando, FL<br />Piloted and successfully implemented the first Drug Testing program in the company; resulting in the corporate implementation of the program throughout the company and reducing worker’s compensation insurance costs by 10%.<br />Increased employee opinion survey scores in the Human Resources department to 96% with an overall property satisfaction score of 90%.<br />Received multiple awards for training, management development, teamwork and outstanding achievement. Including HR Solutions Best Overall Human Resources Department of the Year.ADVANCE 5<br />EDUCATION, TRAINING & PROFESSIONAL DEVELOPMENT<br />Certified in PI-Predictive Index / Six Sigma / MSCEIT - Mauer-Salovey-Caruso Emotional Intelligence Certified<br />American Arbitration Association – certified in Arbitration and Labor Negotiations <br />SHRM Member since 1998 and secretary of the local HHRA<br />Proficient in all Microsoft Office/Windows EX and Vista products – including Power Point, Word, Excel, Outlook <br />HRIS systems – Oracle, ADP, SAP, Hodes <br />Halogen Performance Management Solutions – performance appraisals, compensation, career development <br />Stephen Covey – 7 Habits of Highly Effective People and 4 Roles of Leadership<br />Business Major in Human Resources Management - Almeda University 2006<br />East Tennessee State University – University of Tennessee major in Education and Speech Therapy<br />ACHIEVEMENTS<br />“Human Resources Service Excellence Award” – HR Executive Magazine, HR Solutions<br />Community Partner Award - Broward County, Florida<br />Best Overall Human Resources Department of the Year for Interstate Hotels Corporation<br />Project Equality - “Excellent” Rating for EEO Compliance <br />Board of Trustees for the Hotel Employee Restaurant Employee Union<br />Recipient of numerous awards including: Interstate Hotels Corporation’s “Most Outstanding Achievement Award for Management Development”, “Commitment to Training Award” and Marriott’s “Best Overall Teamwork Award<br />Awarded quot;
Excellence in Human Resourcesquot;
for Interstate Hotels Corporation Southeast Region<br />Created and manage Linked In Group (IHC) Interstate Hotels Corporation - Alumni <br />VOLUNTEER & OUTSIDE INTERESTS<br />O.A.R.S. – Orlando Area Rowing Association - Board member<br />Dialysis for Elderly - Volunteer Driver<br />Hospitality Back to School Drive” for Orlando’s Homeless Students<br />Arts Development in Osceola County – Former Kissimmee Board Member<br />AIDS Walk Orlando/Breast Cancer Awareness<br />Secretary for HOA – Hidden Estates, Orlando, Fl and Wingrove Estates, Orlando, FL<br />Red Cross Volunteer – Orlando, FL <br />Suzanne B. Chambers Resume Page 3<br />
![Suzanne B. Chambers <br />Knowledge & Expertise in Human Resources Management<br />“Experienced Director of Human Resources with a passion for an enthusiastic, growth oriented and innovative company desiring a creative, fresh human resources approach; whether it is a start up operation that needs development in creating and implementing human resources programs and initiatives or one that needs a new fresh look and direction for the company’s staff and cultural.”<br />17145112395LinkedIn Recommendations <br />“Suzanne was simply an outstanding Human Resource leader who balanced the needs of the owner, franchise, associate and guest in every interaction she had. Any company would be proud to have her represent them.”<br />Ed Burke , Corporate Director of Operations, Interstate Hotels & Resorts <br />“Suzanne is a dedicated professional and was a great addition to our team at Ginn. Her skills in Human Resources management are great and I would highly recommend her to anyone seeking an experienced leader in her field.” <br />Stan Waterhouse , Senior Vice President, Operations, Ginn Resorts <br />Projects: Designing Webpage Training programs- The Internal Customer; Linkedin Group Creator & Manager with 275 members. Employers & ClientsSBC Consulting - Richfield Hospitality; IIA-Institute of Internal Auditors, Oasis Hotels; Ginn Development Company-Reunion Resort; Gaylord Palms Resort; Starwood Hotels & Resorts; Interstate Hotels Corporation; Eckerd Corporation; UETHDA-Upper East Tennessee Human Development Agency and all employees. MotivatorsProblem solving; striving for excellence; being at the leading edge; trying new things; the ability to be creative in anything I do; influencing outcomes; faith & religion; psychology & behavior; technology; rowing “Crew”; working in my yard; community involvement; literature; continuous development of others; arts and entertainment; history; working with computers and figuring it out, volunteer.KeywordsOrganizational development; verbal and written communication; fair; measuring results-balanced scorecard; professional; change agent; team development; leadership; flexible; results driven; focused; strategic; loyal; ethical; employee satisfaction; training; retention; compliance; culture; relationship management; transferable skills; fun; self motivated; humanly oriented; Certified Emotionally Intelligent; entrepreneur.“…Suzanne Chambers is highly charismatic and has a terrific on air presence. More importantly, she is a visionary, thinks critically, reasons well and has all the instincts of a great leader. It was a real honor to be mentored under Suzanne’s extensive experience, background and expertise in human resources management, including identifying, training and developing new talent. … It is clear to me that Suzanne is an exceptional candidate, one that would contribute greatly to any organization. I wholeheartedly recommend and confidently will assert Suzanne will be beyond measurable an asset to any organization Julia Maldonado Rodriguez <br />Asst. Director of Human Resources, Reunion Resort. <br />Suzanne B. Chambers<br />8051 Landgrove Court, Orlando, FL. 32819 / Cell 407-453-1775 / Email: suzannechambers@bellsouth.net http://www.linkedin.com/in/suzannechambers http://www.jobfox.com/people/Suzanne-Chambers<br />PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS<br />ADVANCE 5Recommend and implement procedures to improve productivity, performance competencies, reduce turnover, and maintain a safe & healthy work environment that adds value to the bottom line and achieves goals for a balanced scorecard. Develop and assess talent to implement succession planning and retention strategies. Develop policies and procedures related to all phases of human resources activities. Human Resource compliance and regulations, including EEO, AA, FMLA, COBRA, staffing, employee education and training, management development, labor relations, workers compensation, and compensation and benefits. <br />Human Resources Consulting, Task Force, Recruitment, & Program Development<br />SBC Human Resources Consulting & Development, Orlando, Fl2009-Current<br />International executive recruiter and HR operations consultant for Harlequin Hotels and Resorts’ Buccament Bay Resort in St. Vincent. Buccament Bay Beach Resort | Harlequin Hotels and Resorts<br />Developed On Boarding training program and special project consultant for The Institute of Internal Auditors. https://www.theiia.org<br />Acquisition consultant for Richfield Hospitality Company at historic Joule property in Dallas, TX. www.thejouledallas.com<br />Resort Director of Human Resources<br />GINN DEVELOPMENT COMPANY- REUNION RESORT, Orlando, Fl4/2006-7/2009<br />,[object Object]](https://image.slidesharecdn.com/sbcconsultinghr120114-12960124712571-phpapp01/85/sbc-consulting-hr-1-20114-1-320.jpg)
