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TOP JOBS
OUTSOURCED
IT OUT$OURCING
EXPENDITURE
TRENDS, BENEFITS, STATS, FUTURE,
AND A BRIEF LOOK AT DGT
MORE THAN
2.4 MILLION JOBS
OUTSOURCED FROM THE US
IN LAST 10 YEARS.
Information Technology
28%
32%
11%
14%
15%
Human Resources
Sales and marketing
Financial Services
Administrative
Outsourcing, etc.
Source: IMF World Economic Outlook data, Hackett Group proprietary data and publically available company data
ESTIMATED
2002
TOTALJOBS
2012 2014 2016
8.3
million
6.8
million
6.8
million
6.8
million
4.6million
0.3million
3.4million 3.3million 3.4million
1.4million
2.0million
3.5million
1.0million
2.3million
1.8million
1.7million
Jobs already
offshored from North
America and Europe
Jobs still based in
North America and
Europe but which
can be offshored
Jobs based in North
America and Europe
which cannot be
offshored
Terminated one or more
outsourcing agreements.
Increased outsourcing
57%
34%
9%
POPULARITY
OF
OUTSOURCING
Since the recession of
2008-2009
Restructured
one or more
outsourcing agreements
in a significant way
Source: http://brandongaille.com/26-us-outsourcing-statistics-and-trends/
Source: Deloitte’s 2014 Global Outsourcing and Insourcing Survey
PLANS FOR
IT OUTSOURCING53%
26%CURRENTLY
OUTSOURCING
IT FUNCTIONS
Source: The IT Outsourcing Statistics 2014/2015 study
LARGE
7.4%
ORGANIZATIONS
OF THEIR
IT BUDGETS
MID-SIZEORGANIZATIONS
4.6%
OF THEIR
IT BUDGETS
SMALLORGANIZATIONS
6.1%
OF THEIR
IT BUDGETS
TOP OFFSHORING
DESTINATIONS
TRENDS TO
LOOK OUT FOR
Source: http://brandongaille.com/26-us-outsourcing-statistics-and-trends/
Source: A.T. Kearney’s 2014 Global Services Location Index (GSLI)
Source: Deloitte's 2014 global outsourcing and insourcing survey
http://www2.deloitte.com/us/en/pages/strategy/articles/2014-global-outsourcing-and-insourcing-survey.html
Source:http://www.daxx.com/article/IT-Outsourcing-Statistics-Trends-2013-2014
REASON
S FOR OUT
SOURCING
Reduce or control
costs and /or preserve
capital
Gain access to
IT resources
not available
internally
Free up internal
resources to
focus on core
operations
Improve business or
customer focus
Accelerate company
reorganization/
transformation
Accelerate
project
Gain access to expertise
not available internally
Reduce time
to market
44%
34% 31%
22%
28%
15%
15%
9%
1.43BILLION
INDIA
1.03BILLION
INDONESIA
780 MILLION
CHINA
39 MILLION
PHILLIPINES
26 MILLION
EGYPT
2 MILLION
LITHUANIA
3 MILLION
BULGAIRA
INDIA (7.1) 1.43 BILLION
INDONESIA (6.9) 1.03 BILLION
CHINA (6.4) 780 MILLION
BULGARIA (6.4) 3 MILLION
PHILLIPINES (6.3) 39 MILLION
JORDAN (6.2) 2 MILLION
SINGAPORE (6.5) 3 MILLION
THAILAND (6.0) 39 MILLION
LITHUANIA (5.9) 2 MILLION
EGYPT (5.8) 26 MILLION
2 MILLION
JORDAN
3 MILLION
SINGAPORE
39 MILLION
THAILAND
Companies may
seek multi-vendor or
multi-functional
strategies requiring
transition and service
integration
capabilities
SOLUTION
BENEFITS
∙ HIRING DEDICATED DEVELOPMENT TEAMS
∙ DIRECT COMMUNICATION WITH
THE DEDICATED DEVELOPERS
∙ FULL CONTROL OVER THE PROJECT
∙ FULL INVOLVEMENT
OF TEAM MEMBERS
∙ COST CUTTING ON HIRING,
TRAINING, INFRASTRUCTURE
EXPANSION ETC.
CLIENT
’SISSUES
∙ FEEL VENDORS ARE BEING
REACTIVE VS. PROACTIVE49%
∙ FEEL THERE IS LACK
OF INNOVATION37%
Source: Deloitte’s 2014 Global Outsourcing and Insourcing Survey
SUYATI TECHNOLOGIES
PIONEERS OF DEDICATED GLOBAL TEAM (DGT)
DGT
Clients will
continue to demand
more from their
vendors
Vendors would
continue to evolve
their services to fulfill
customer needs, and
deliver value on both
qualitative and
quantitative terms.
CREATIVE
TECHNICAL
FINANCIAL
SAY
DGT
GIVES CLIENTS
COMPLETE CONTROL
KEY ISSUE HOW DGT CAN SOLVE IT
DELAYS IN SCHEDULE AND
INABILITY TO MEET MILESTONES
HIDDEN COSTS
LACK OF APPROPRIATE RESOURCES
SECURITY ISSUES
CULTURAL BARRIERS
COMMUNICATION
INABILITY OF OUTSOURCING
PROVIDER TO UNDERSTAND
CLIENT'S BUSINESS NEEDS
INFLEXIBLE CONTRACTS
LACK OF EXIT STRATEGY
PROVIDES RIGHT INFORMATION AT THE RIGHT
TIME, MAKING IT EASY TO FIX CORRECT AND
REALISTIC DEADLINES.
OFFERS TRANSPARENT COST STRUCTURE,
ON A COST + MARGIN MODE
INVOLVES CLIENT IN THE TALENT SELECTION
PROCESS
PROVIDES OVERALL CONTROL; CLIENT CAN
SELECT APPROPRIATE PHYSICAL, NETWORK
AND VIDEO SECURITY
CULTURAL TRAINING AND TIMELY
FEEDBACK TO COUNTER DISPARITY
MULTIPLE METHODS TO COMMUNICATE, SUCH
AS EMAILS, GO TO MEETING, PIVOTAL TRACKER,
TFS, AND SKYPE, ETC.
DEDICATED TEAM SET UP SPECIFICALLY FOR
THE CLIENT'S PURPOSE; FOCUS REMAINS ON
THE CLIENTS BUSINESS
STRAIGHTFORWARD CONTRACTS, WHICH ARE
TRANSPARENT AND SCALABLE
OFFERS OTHER OPTIONS SUCH AS BOT OR JV
RELATIONSHIPS IF DGT DOES NOT WORK OUT
AS EXPECTED
48%
Source: http://brandongaille.com/26-us-outsourcing-statistics-and-trends/
ADDITIONAL JOBS IN
FINANCE, IT, AND OTHER
KEY BUSINESS SERVICES
AREAS WILL BE
OFFSHORED BY 2016
(HACKETT GROUP)
VALUE OF OUTSOURCING
IS EXPECTED TO
INCREASE TO TOUCH
IN 2015
COMPANIES PLAN
TO HIRE MORE
OUTSOURCERS
THAN FULL OR
PART TIME
STAFF IN THE
NEXT 12-18
MONTHS
7,50,000
$25BILLION
FUTURE
OF OUTSOURCING
OFFSHORE
OUTSOURCING TO
GROW BY
MORE THAN
ANNUALLY
(META GROUP)
20%
Reference
• http://www2.deloitte.com/content/dam/Deloitte/us/Documents/strategy/us-%209127988%20global-%20outsourcing%20-survey%20-infographic.pdf
• http://www.slideshare.net/kmukund7?utm_campaign=profiletracking&utm_medium=sssite&utm_source=ssslideview
• http://suyati.com/why-dedicated-offshore-team/
• http://www.thehackettgroup.com/about/research-alerts-press-releases/2012/03272012-hackett-research-forecasts-offshoring.jsp
• https://www.maxaur.com/outsource_stat.aspx
• http://www.computereconomics.com/temp/outsourcingstatisticssamplepages.pdf
• http://www.meti.go.jp/english/report/downloadfiles/1-2e.pdf
• http://brandongaille.com/26-us-outsourcing-statistics-and-trends/
• http://www2.deloitte.com/us/en/pages/strategy/articles/2014-global-outsourcing-and-insourcing-survey.html
• http://www.daxx.com/article/IT-Outsourcing-Statistics-Trends-2013-2014
• https://www.kpmg-institutes.com/content/dam/kpmg/sharedservicesoutsourcinginstitute/pdf/2014/state-of-outsourcing-2014-exec-findings-hfs.pdf
• https://www.kpmg-institutes.com/content/dam/kpmg/sharedservicesoutsourcinginstitute/pdf/2014/state-of-outsourcing-2014-exec-findings-hfs.pdf
• http://suyati.com/engagementmodels/dedicated-global-teams/
• http://www.slideshare.net/kmukund7/dedicated-global-teams-sm

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IT outsourcing trends across the globe

  • 1. TOP JOBS OUTSOURCED IT OUT$OURCING EXPENDITURE TRENDS, BENEFITS, STATS, FUTURE, AND A BRIEF LOOK AT DGT MORE THAN 2.4 MILLION JOBS OUTSOURCED FROM THE US IN LAST 10 YEARS. Information Technology 28% 32% 11% 14% 15% Human Resources Sales and marketing Financial Services Administrative Outsourcing, etc. Source: IMF World Economic Outlook data, Hackett Group proprietary data and publically available company data ESTIMATED 2002 TOTALJOBS 2012 2014 2016 8.3 million 6.8 million 6.8 million 6.8 million 4.6million 0.3million 3.4million 3.3million 3.4million 1.4million 2.0million 3.5million 1.0million 2.3million 1.8million 1.7million Jobs already offshored from North America and Europe Jobs still based in North America and Europe but which can be offshored Jobs based in North America and Europe which cannot be offshored Terminated one or more outsourcing agreements. Increased outsourcing 57% 34% 9% POPULARITY OF OUTSOURCING Since the recession of 2008-2009 Restructured one or more outsourcing agreements in a significant way Source: http://brandongaille.com/26-us-outsourcing-statistics-and-trends/ Source: Deloitte’s 2014 Global Outsourcing and Insourcing Survey PLANS FOR IT OUTSOURCING53% 26%CURRENTLY OUTSOURCING IT FUNCTIONS Source: The IT Outsourcing Statistics 2014/2015 study LARGE 7.4% ORGANIZATIONS OF THEIR IT BUDGETS MID-SIZEORGANIZATIONS 4.6% OF THEIR IT BUDGETS SMALLORGANIZATIONS 6.1% OF THEIR IT BUDGETS TOP OFFSHORING DESTINATIONS TRENDS TO LOOK OUT FOR Source: http://brandongaille.com/26-us-outsourcing-statistics-and-trends/ Source: A.T. Kearney’s 2014 Global Services Location Index (GSLI) Source: Deloitte's 2014 global outsourcing and insourcing survey http://www2.deloitte.com/us/en/pages/strategy/articles/2014-global-outsourcing-and-insourcing-survey.html Source:http://www.daxx.com/article/IT-Outsourcing-Statistics-Trends-2013-2014 REASON S FOR OUT SOURCING Reduce or control costs and /or preserve capital Gain access to IT resources not available internally Free up internal resources to focus on core operations Improve business or customer focus Accelerate company reorganization/ transformation Accelerate project Gain access to expertise not available internally Reduce time to market 44% 34% 31% 22% 28% 15% 15% 9% 1.43BILLION INDIA 1.03BILLION INDONESIA 780 MILLION CHINA 39 MILLION PHILLIPINES 26 MILLION EGYPT 2 MILLION LITHUANIA 3 MILLION BULGAIRA INDIA (7.1) 1.43 BILLION INDONESIA (6.9) 1.03 BILLION CHINA (6.4) 780 MILLION BULGARIA (6.4) 3 MILLION PHILLIPINES (6.3) 39 MILLION JORDAN (6.2) 2 MILLION SINGAPORE (6.5) 3 MILLION THAILAND (6.0) 39 MILLION LITHUANIA (5.9) 2 MILLION EGYPT (5.8) 26 MILLION 2 MILLION JORDAN 3 MILLION SINGAPORE 39 MILLION THAILAND Companies may seek multi-vendor or multi-functional strategies requiring transition and service integration capabilities SOLUTION BENEFITS ∙ HIRING DEDICATED DEVELOPMENT TEAMS ∙ DIRECT COMMUNICATION WITH THE DEDICATED DEVELOPERS ∙ FULL CONTROL OVER THE PROJECT ∙ FULL INVOLVEMENT OF TEAM MEMBERS ∙ COST CUTTING ON HIRING, TRAINING, INFRASTRUCTURE EXPANSION ETC. CLIENT ’SISSUES ∙ FEEL VENDORS ARE BEING REACTIVE VS. PROACTIVE49% ∙ FEEL THERE IS LACK OF INNOVATION37% Source: Deloitte’s 2014 Global Outsourcing and Insourcing Survey SUYATI TECHNOLOGIES PIONEERS OF DEDICATED GLOBAL TEAM (DGT) DGT Clients will continue to demand more from their vendors Vendors would continue to evolve their services to fulfill customer needs, and deliver value on both qualitative and quantitative terms. CREATIVE TECHNICAL FINANCIAL SAY DGT GIVES CLIENTS COMPLETE CONTROL KEY ISSUE HOW DGT CAN SOLVE IT DELAYS IN SCHEDULE AND INABILITY TO MEET MILESTONES HIDDEN COSTS LACK OF APPROPRIATE RESOURCES SECURITY ISSUES CULTURAL BARRIERS COMMUNICATION INABILITY OF OUTSOURCING PROVIDER TO UNDERSTAND CLIENT'S BUSINESS NEEDS INFLEXIBLE CONTRACTS LACK OF EXIT STRATEGY PROVIDES RIGHT INFORMATION AT THE RIGHT TIME, MAKING IT EASY TO FIX CORRECT AND REALISTIC DEADLINES. OFFERS TRANSPARENT COST STRUCTURE, ON A COST + MARGIN MODE INVOLVES CLIENT IN THE TALENT SELECTION PROCESS PROVIDES OVERALL CONTROL; CLIENT CAN SELECT APPROPRIATE PHYSICAL, NETWORK AND VIDEO SECURITY CULTURAL TRAINING AND TIMELY FEEDBACK TO COUNTER DISPARITY MULTIPLE METHODS TO COMMUNICATE, SUCH AS EMAILS, GO TO MEETING, PIVOTAL TRACKER, TFS, AND SKYPE, ETC. DEDICATED TEAM SET UP SPECIFICALLY FOR THE CLIENT'S PURPOSE; FOCUS REMAINS ON THE CLIENTS BUSINESS STRAIGHTFORWARD CONTRACTS, WHICH ARE TRANSPARENT AND SCALABLE OFFERS OTHER OPTIONS SUCH AS BOT OR JV RELATIONSHIPS IF DGT DOES NOT WORK OUT AS EXPECTED 48% Source: http://brandongaille.com/26-us-outsourcing-statistics-and-trends/ ADDITIONAL JOBS IN FINANCE, IT, AND OTHER KEY BUSINESS SERVICES AREAS WILL BE OFFSHORED BY 2016 (HACKETT GROUP) VALUE OF OUTSOURCING IS EXPECTED TO INCREASE TO TOUCH IN 2015 COMPANIES PLAN TO HIRE MORE OUTSOURCERS THAN FULL OR PART TIME STAFF IN THE NEXT 12-18 MONTHS 7,50,000 $25BILLION FUTURE OF OUTSOURCING OFFSHORE OUTSOURCING TO GROW BY MORE THAN ANNUALLY (META GROUP) 20% Reference • http://www2.deloitte.com/content/dam/Deloitte/us/Documents/strategy/us-%209127988%20global-%20outsourcing%20-survey%20-infographic.pdf • http://www.slideshare.net/kmukund7?utm_campaign=profiletracking&utm_medium=sssite&utm_source=ssslideview • http://suyati.com/why-dedicated-offshore-team/ • http://www.thehackettgroup.com/about/research-alerts-press-releases/2012/03272012-hackett-research-forecasts-offshoring.jsp • https://www.maxaur.com/outsource_stat.aspx • http://www.computereconomics.com/temp/outsourcingstatisticssamplepages.pdf • http://www.meti.go.jp/english/report/downloadfiles/1-2e.pdf • http://brandongaille.com/26-us-outsourcing-statistics-and-trends/ • http://www2.deloitte.com/us/en/pages/strategy/articles/2014-global-outsourcing-and-insourcing-survey.html • http://www.daxx.com/article/IT-Outsourcing-Statistics-Trends-2013-2014 • https://www.kpmg-institutes.com/content/dam/kpmg/sharedservicesoutsourcinginstitute/pdf/2014/state-of-outsourcing-2014-exec-findings-hfs.pdf • https://www.kpmg-institutes.com/content/dam/kpmg/sharedservicesoutsourcinginstitute/pdf/2014/state-of-outsourcing-2014-exec-findings-hfs.pdf • http://suyati.com/engagementmodels/dedicated-global-teams/ • http://www.slideshare.net/kmukund7/dedicated-global-teams-sm