6. Knowledge management refers to the practices
and strategies that a company uses in an
attempt to create distribute and enable
adoption of strategic insights and specific
experiences.
- O’ Leary
7. Knowledge is a Competitive Advantage
“An Organization which learns faster than
the Competition, gets ahead and stays
ahead.”
8. 4 Key Trends Impacting KM
• Digital Engagement
• Cognitive Analytics
• Social Activation
• Industrialized Crowd-sourcing
10. Key Knowledge Assets and Processes
• Stake-holder Relationships
• Human Resources
• Physical Infrastructure
• Culture
• Practices and Routines
• Intellectual Property
11. KM: Three Building Blocks
•Knowledge Sharing Processes
•Knowledge Sharing Environment
•Leadership that fosters these processes and
environment
12. KM Practice we can learn from US Army
•What did we set out to do?
•What actually Happened?
•Why was there a difference?
•What do we do next time?
•Where else in the organization might we benefit
from this knowledge?
Editor's Notes
WHERE TO TAP Ever heard the story of the giant ship engine that failed? The ship's owners tried one expert after another, but none of them could figure but how to fix the engine. Then they brought in an old man who had been fixing ships since he was a youngster. He carried a large bag of tools with him, and when he arrived, he immediately went to work. He nspected the engine very carefully, top to bottom. Two of the ship's owners were there, watching this man, hoping he would know what to do. After looking things over, the old man reached into his bag and pulled out a small hammer. He gently tapped something. Instantly, the engine lurched into life. He carefully put his hammer away. The engine was fixed! A week later, the owners received a bill from the old man for ten thousand dollars. "What?!" the owners exclaimed. "He hardly did anything!" So they wrote the old man a note saying, "Please send us an itemized bill." The man sent a bill that read: Tapping with a hammer ......................... $ 2.00 Knowing where to tap ............................ $ 9,998.00 Effort is important, but knowing where to make an effort in your life makes all the difference.