Everything an organisation does is now the focus of Advanced Business Process Management. Variation is inherent in almost everything we do and even with change this variation does and should still exist. The change challenges companies face all link back to their process agenda - we have to update our approaches if our enterprises are going to continue thrive

1. CONSULTING EVENTS ABOUT US RESOURCES STORE
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Melbourne: 22 - 23 April '13 | Perth: 29 - 30 April '13
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Idea behind the workshop
“The next ten years will be critical to the success of your business. How prepared are you? Are
you aware of the latest advances in identifying, defining and implementing change that can
impact your organisation almost immediately, even if you have already ‘optimised’ many times
over?”
Approaches to applying change in organisations are progressing very rapidly and with good reason. Many of
the existing methods still being applied either do not give the necessary insight to maximise impact, or
simply take too long to apply to be effective in a changing world. Advanced BPM is a powerfully innovative
and practical approach (i.e. rapid to apply) that builds on previous generation methods to dramatically
improve existing business processes and create new ones that impact business performance under every
definition. Most organisations are sitting on efficiency and cost reduction opportunities that previous
generation approaches never identify. In addition, the ability to innovate and create revenue and service
opportunities are usually looked at as separate initiatives. Why should they be? They are all part of Advanced
BPM - the latest change methods designed better support operations, customer centric change, governance
and strategy than anything that gone previously.
Challenges necessitating the emergence of Advanced BPM
Everything an organisation does is now the focus of Advanced Business Process Management. Variation is
inherent in almost everything we do and even with change this variation does and should still exist. The
change challenges companies face all link back to their process agenda - we have to update our approaches
if our enterprises are going to continue thrive:
Operational Challenges Driving a Customer Centric Linking change back to overall
Strategy Business Performance
Operations, structures and Competition is fierce, global Companies fundamentally
business process flows are and increasing. The focus on believe they offer superior
often way too complex, cheaper, better, faster is not products and services but still
creating unnecessary and enough to dominate a market. struggle to make the returns
difficult to identify non- Innovation has to be they believe possible. How do
contributory costs and continuous but it needs to be we change that?
significantly increased across the domain of the
potential for failure. entire company, not with just Companies strive to be market
the specialised few. leaders, and they believe they
The process of change is too have the capabilities to be a
complex, relying on the Customers have realised their market leader, but internal Advanced BPM
application of complex right to exercise choice. They issues prevent them from Workshop
algorithms to large volumes of realise they have the right to getting there. » UAE » Australia
data. As obvious alternatives and they » Qatar » Saudi Arabia
improvements are delivered, frequently exercise those » Thailand » Singapore
Too many enterprises believe
rights. » Sweden » Malaysia
staying with these existing it is difficult to markedly

2. » India
approaches means new reduce costs without
improvements often only Customers have high
negatively impacting service
produce diminishing returns. expectations, they will
levels. How do you change
continue to demand more and
that perception and do so
unless that demand is met,
Even in 2013 more than 50% quickly?
they will go elsewhere.
of change projects still under-
Delivering to those demands
perform and do not achieve The global recession has
that have the most impact on
the desired outcome. impacted the overall business
customer experience is more
profitable. The question is, climate and many companies
There are so many alternative how can the company connect believe their performance
methods to drive change out to the customer experience won’t markedly improve until
there, it is difficult to select when traditional Voice of the business environment
which makes most sense for Customer approaches only improves. How do you need to
your business. uncover 60% of the real think about your business so
opportunity. that you have the potential to
Governance is difficult because join those special few who
companies are using the Customers often have a better thrive – recession or no
wrong approaches and view of the overall customer recession.
measures which slows agility experience than the company
and means useful insight is that still operates with a
often never attained. This largely silo driven focus. If the
directly impacts the cost base silos and traditional structures
and forward potential for are still going to be around for
failure. the foreseeable future, how do
we ensure the enterprise
drives the customer
experience to ensure they
keep coming back?
Advanced BPM utilises the latest customer centric methodologies to deliver a change strategy that is in line
with the organisation’s performance requirements and the challenges of the times. Our change model is all
about moving from delivering “capability” to delivering “value” - empowering the appointed change agents
with the thinking, tools and techniques that can be immediately utilised in their organisation. It provides a
map that guides them every step of the way to identify customer outcome and change opportunities that can
then implemented in a structured and risk mitigated fashion.
If you are traveling, you may like to attend the program city near you
Advanced BPM in April 2013
Australia UAE Qatar
Saudi Arabia
Advanced BPM in May 2013
Singapore Malaysia Thailand
Sweden India
Consulting Buy
Enterprise Architecture Center of Excellence Ask the Architect Credits Online Learning Licenses
Business Process Management Application Rationalization Webinar Licenses Online Consulting
Enterprise SOA Architecture Assessment Workshop Registration Onsite Consulting
Resources Useful Links
Architecture Gallery Architect Skill Quiz Why iCMG Site Map
Short Videos E-Learning Architecture Awards 2013 Career
iCMG Blog Architecture Polls Architecture Survey 2013 Privacy Policy

3. CONSULTING EVENTS ABOUT US RESOURCES STORE
Course Overview
Introducing Advances in Business Process Management
Linking Advanced Business Process Management to Customer Centric Change Methods
Uncovering the Customer Needs Framework that the Customer will not be able to tell you to provide the focus for
true innovation
Harness techniques into a practical implementation framework that can be used immediately to drive revenue,
cost and service performance in a fraction of the time previous approaches take
Coursework complemented by a series of short webinars and information pack to help delegates with an aide-
mémoire to assist practical implementation.
The Certified Process Manager Workshop is a 2 day intensive training course designed to equip the delegate with a
framework consisting of Advanced Business Process Management, leading to customer centric innovation and operating
performance change techniques that can be deployed within your organisation immediately without the need for intensive
further study.
This new iCMG Workshop consists of:
A detailed overview of the Advanced BPM Framework as the latest wave of BPM change approaches and how it
aligns to the practical change framework required in 2013 and beyond
9 tools to identify, prioritise and deliver revenue/cost/service improvement change
An implementation framework that can be easily dovetailed into existing best practice approaches to practically
Tell a friend
deliver change in a secure, structured and low risk manner
Case studies from a wide variety of industries including Financial Services, Manufacturing, Telecomms,
Upcoming Webinars
Healthcare, Retail, Transportation plus others
Wed, Apr 24, 2013
A summary Body of Knowledge consisting of webinars, tool-set documentation, case studies and white papers to
Enterprise assist the delegate in delivering these approaches in their own organisations.
Architecture -
Essentials for
Certification awarded on demonstration to apply the tools in the context of a real world case study in Day 2.
Decision Makers
Delegates would include existing process change practitioners looking to enhance their existing skills, Enterprise
Thu, Apr 25, 2013 Architects looking for new representations to assist problem solving, IT practitioners, change managers, audit, compliance
Tips & Traps - and finance, project & programme managers, “C” level execs aiming to enhance practical delivery and business
Architecture driven development execs looking to understand the practical implications of customer centricity.
IT migration &
modernization Irrespective of whether you are an individual looking to find out new approaches to process or performance improvement,
roadmap or a company looking for new performance change opportunities, this is a qualification that delivers.
Agenda - Two Days
Module 1 – Re-evaluating the Needs of the Change Specialist in the 21st Century
Re-evaluate your business by understanding why we need new approaches to enterprise change in 2013 and
beyond. Key components for 21st century change. The 5 levels of the organisational misalignment
Linking operations to the customer: What does customer centricity really mean for the 21st century market leaders?
Why do most companies fail to understand what customer centricity really means and how it is applied? The 4 levels
of customer centric operating model – which one applies to you?
The success criteria for 21st century Business Process Management change and the key differences in application
in the “real world”.
Module 2 – Advanced BPM Tools/Techniques – Discovery
Discovery at a process or activity level – Understand an agile way to map and understand process and use 3 key
tools to identify the most important contributors to failure in our processes.
Discovery at Customer Level – Learn how use new techniques to define the “Customer Needs Framework” as a
means of driving customer strategy and differentiating you from your competitors by harnessing a combination of
customer thinking and ultimate outcome based definition techniques. Learn to derive insight that the customer may
never articulate or even understand!
Discovery at a Stakeholder Level – Successful projects require stakeholders with the appropriate balance of
authority, influence, interest and involvement. This section highlights the importance of stakeholder analysis as a
preparation for practical, structured and low risk implementation.
Specific techniques are discussed during the implementation workshop in the Certified Process Innovator
qualification. Prepare for implementation by determining the priority for change approach using techniques to split
change programmes into the most effective tranches by a rapid 2 or 3 dimension risk analysis model.

4. Module 3 – Advanced BPM Tools/Techniques - Planning
Prepare for implementation by determining the priority for change approach using techniques to split change
programmes into the most effective tranches by a rapid 2 or 3 dimensional model. Create the inputs for project
planning which can align to whatever project management methodology you use within your organization.
Understand how to increase the sophistication of the delivery model where further prioritisation of change is required
Understand how Advanced BPM planning techniques aligns to “best practice” project delivery approaches without
exposing the change practitioner to the risks of failure normally associated with delivery of strategic level change
(specific techniques are discussed further in the implementation section of the Certified Process Innovator
Workshop)
Module 4 – Advanced BPM Tools/Techniques – Practical Delivery of Innovated Change
Build a Solution Alternative Landscape by quickly identifying the range of possible solution options to improve the
process. Identify the solution action that delivers most impact but considers real world strategy, cost, time and
resource availability implications. Define future state processes that significantly reduce the Impact of Failure
Analysis Measure.
Define future processes that significantly reduce the Impact of Failure (IOF) and Cause of Failure (COF) measures.
Identify remediation actions that can be completed in expedited timescale i.e. in days where previous generation
methods took weeks or months. We will discuss how to analyse the process improvement benefits versus the costs
associated to delivering them. Learn how to measure and prioritise process improvement actions – balancing
strategy focus to investment to return. Align optimized processes to the Customer Needs Framework to create future
state processes, which deliver significantly enhanced performance, with minimized Efficiency Measure Calculations.
Understand how an aligned process environment harnesses the revenue, cost and service agenda of organizations
simultaneously and far beyond previous generation approaches such as Six Sigma and Lean.
Module 5 – Introducing the Practical Implementation Framework (supplemented by webinars)
Build a change framework that can dovetail into an existing “best practice” framework
Define how to select the priorities for wholesale change
Stakeholder assessment and tips
Sample implementation “Gant” Implementation Templates
Module 6 – Bringing all techniques together to prepare for real world application
Apply all the thinking and techniques and apply into a real world case study and create a new service environment in
a matter of hours – matching or exceeding what the customer delivered in real life.
Workshop Activities and Exercises
In the Advanced BPM workshop, participants will develop and practice their ability to assess and evaluate their
organization’s existing competence in achieving successful customer outcomes. They will then learn how develop and
build a properly prioritized and pragmatic transition plan toward the creation of a truly customer centric enterprise
environment as well as approaches for gaining the organizational consensus required for proper implementation.
Case Studies will be taken from a multitude of industries which will be adjusted to the needs of the participants and
agreed at workshop outset.
Consulting Buy
Enterprise Architecture Center of Excellence Ask the Architect Credits Online Learning Licenses
Business Process Management Application Rationalization Webinar Licenses Online Consulting
Enterprise SOA Architecture Assessment Workshop Registration Onsite Consulting
Resources Useful Links
Architecture Gallery Architect Skill Quiz Why iCMG Site Map
Short Videos E-Learning Architecture Awards 2013 Career
iCMG Blog Architecture Polls Architecture Survey 2013 Privacy Policy

5. CONSULTING EVENTS ABOUT US RESOURCES STORE
Course Overview
Introducing Advances in Business Process Management
Linking Advanced Business Process Management to Customer Centric Change Methods
Uncovering the Customer Needs Framework that the Customer will not be able to tell you to provide the focus for
true innovation
Harness techniques into a practical implementation framework that can be used immediately to drive revenue,
cost and service performance in a fraction of the time previous approaches take
Coursework complemented by a series of short webinars and information pack to help delegates with an aide-
mémoire to assist practical implementation.
The Certified Process Manager Workshop is a 2 day intensive training course designed to equip the delegate with a
framework consisting of Advanced Business Process Management, leading to customer centric innovation and operating
performance change techniques that can be deployed within your organisation immediately without the need for intensive
further study.
This new iCMG Workshop consists of:
A detailed overview of the Advanced BPM Framework as the latest wave of BPM change approaches and how it
aligns to the practical change framework required in 2013 and beyond
9 tools to identify, prioritise and deliver revenue/cost/service improvement change
An implementation framework that can be easily dovetailed into existing best practice approaches to practically
Tell a friend
deliver change in a secure, structured and low risk manner
Case studies from a wide variety of industries including Financial Services, Manufacturing, Telecomms,
Upcoming Webinars
Healthcare, Retail, Transportation plus others
Wed, Apr 24, 2013
A summary Body of Knowledge consisting of webinars, tool-set documentation, case studies and white papers to
Enterprise assist the delegate in delivering these approaches in their own organisations.
Architecture -
Essentials for
Certification awarded on demonstration to apply the tools in the context of a real world case study in Day 2.
Decision Makers
Delegates would include existing process change practitioners looking to enhance their existing skills, Enterprise
Thu, Apr 25, 2013 Architects looking for new representations to assist problem solving, IT practitioners, change managers, audit, compliance
Tips & Traps - and finance, project & programme managers, “C” level execs aiming to enhance practical delivery and business
Architecture driven development execs looking to understand the practical implications of customer centricity.
IT migration &
modernization Irrespective of whether you are an individual looking to find out new approaches to process or performance improvement,
roadmap or a company looking for new performance change opportunities, this is a qualification that delivers.
Agenda - Two Days
Module 1 – Re-evaluating the Needs of the Change Specialist in the 21st Century
Re-evaluate your business by understanding why we need new approaches to enterprise change in 2013 and
beyond. Key components for 21st century change. The 5 levels of the organisational misalignment
Linking operations to the customer: What does customer centricity really mean for the 21st century market leaders?
Why do most companies fail to understand what customer centricity really means and how it is applied? The 4 levels
of customer centric operating model – which one applies to you?
The success criteria for 21st century Business Process Management change and the key differences in application
in the “real world”.
Module 2 – Advanced BPM Tools/Techniques – Discovery
Discovery at a process or activity level – Understand an agile way to map and understand process and use 3 key
tools to identify the most important contributors to failure in our processes.
Discovery at Customer Level – Learn how use new techniques to define the “Customer Needs Framework” as a
means of driving customer strategy and differentiating you from your competitors by harnessing a combination of
customer thinking and ultimate outcome based definition techniques. Learn to derive insight that the customer may
never articulate or even understand!
Discovery at a Stakeholder Level – Successful projects require stakeholders with the appropriate balance of
authority, influence, interest and involvement. This section highlights the importance of stakeholder analysis as a
preparation for practical, structured and low risk implementation.
Specific techniques are discussed during the implementation workshop in the Certified Process Innovator
qualification. Prepare for implementation by determining the priority for change approach using techniques to split
change programmes into the most effective tranches by a rapid 2 or 3 dimension risk analysis model.

6. Module 3 – Advanced BPM Tools/Techniques - Planning
Prepare for implementation by determining the priority for change approach using techniques to split change
programmes into the most effective tranches by a rapid 2 or 3 dimensional model. Create the inputs for project
planning which can align to whatever project management methodology you use within your organization.
Understand how to increase the sophistication of the delivery model where further prioritisation of change is required
Understand how Advanced BPM planning techniques aligns to “best practice” project delivery approaches without
exposing the change practitioner to the risks of failure normally associated with delivery of strategic level change
(specific techniques are discussed further in the implementation section of the Certified Process Innovator
Workshop)
Module 4 – Advanced BPM Tools/Techniques – Practical Delivery of Innovated Change
Build a Solution Alternative Landscape by quickly identifying the range of possible solution options to improve the
process. Identify the solution action that delivers most impact but considers real world strategy, cost, time and
resource availability implications. Define future state processes that significantly reduce the Impact of Failure
Analysis Measure.
Define future processes that significantly reduce the Impact of Failure (IOF) and Cause of Failure (COF) measures.
Identify remediation actions that can be completed in expedited timescale i.e. in days where previous generation
methods took weeks or months. We will discuss how to analyse the process improvement benefits versus the costs
associated to delivering them. Learn how to measure and prioritise process improvement actions – balancing
strategy focus to investment to return. Align optimized processes to the Customer Needs Framework to create future
state processes, which deliver significantly enhanced performance, with minimized Efficiency Measure Calculations.
Understand how an aligned process environment harnesses the revenue, cost and service agenda of organizations
simultaneously and far beyond previous generation approaches such as Six Sigma and Lean.
Module 5 – Introducing the Practical Implementation Framework (supplemented by webinars)
Build a change framework that can dovetail into an existing “best practice” framework
Define how to select the priorities for wholesale change
Stakeholder assessment and tips
Sample implementation “Gant” Implementation Templates
Module 6 – Bringing all techniques together to prepare for real world application
Apply all the thinking and techniques and apply into a real world case study and create a new service environment in
a matter of hours – matching or exceeding what the customer delivered in real life.
Workshop Activities and Exercises
In the Advanced BPM workshop, participants will develop and practice their ability to assess and evaluate their
organization’s existing competence in achieving successful customer outcomes. They will then learn how develop and
build a properly prioritized and pragmatic transition plan toward the creation of a truly customer centric enterprise
environment as well as approaches for gaining the organizational consensus required for proper implementation.
Case Studies will be taken from a multitude of industries which will be adjusted to the needs of the participants and
agreed at workshop outset.
Consulting Buy
Enterprise Architecture Center of Excellence Ask the Architect Credits Online Learning Licenses
Business Process Management Application Rationalization Webinar Licenses Online Consulting
Enterprise SOA Architecture Assessment Workshop Registration Onsite Consulting
Resources Useful Links
Architecture Gallery Architect Skill Quiz Why iCMG Site Map
Short Videos E-Learning Architecture Awards 2013 Career
iCMG Blog Architecture Polls Architecture Survey 2013 Privacy Policy