As UX designers, we need to represent users to make sure that systems that are put in place to prevent abuse are made to make the system harder to use than prevent abuse.

1. Abuse it….
or Use it
@estojakovic

4. 2 sides to the story

5. GOOD
BAD

6. What to do?

7. Hierarchy of UX Needs
desirable
usable
reliable
functional
Enjoyable to use
Easy to use
Available
Works as designed

8. How to avoid abuse?

12. Social/Single Sign-on

13. Tokens

14. Radar Speed Limit Signs

16. Abuse
Prevention
Gone Wild!

22. Captcha!

25. Some likely
candidates
• Prod Mgmt controls UX
• UX has lost the big picture
• No UX team
• Engineers are in control
• Biz Reqts v User Reqts

26. Preventing Sales / Abandonment

27. Breeds Hostility / Feeling of insecurity

29. 1. Question the value of allowing abuse

33. 2. Embrace the abuse

35. 3. Focus on user intent

37. 4. Question security

39. @estojakovic

40. @estojakovic

41. 5. Be Creative

42. @estojakovic

44. Honeypot

48. @estojakovic

50. If you want people to like your product …
make it a likable person.
Make this world safer and more enjoyable!