1. Broadband-offers.com
How to Troubleshoot Broadband
Broadband connections, whether they be cable or DSL, to the Internet and other networks
are fast until there is a problem
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2. [SERVICE NAME]
Step 1:
Check the lights on your
modem. The lights for power,
cable (or line) and Internet
should be lit (not blinking). Some
modems also have indicator
lights for upload and download,
which constantly blink to show
activity.
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3. Unplug your modem and wait for about 20 seconds, then
plug it back in and reboot your computer. This clears out
old information your modem has stored that allowed it to
connect to your ISP
Broadband-offers.com.
4. Step 3:
Call your ISP, and ask them for
their IP address. Then see if you
can "Ping" their server from your
computer. In Windows, click on
"Run" and enter "Cmd." You should
see a "C:" on a black
background in a new window.
Type in "Ping" and the ISP's
address. If there's no
response, you don't have a
connection.
5. Step 4:
Check the modem's
connection to your computer
or network. If it's wireless, you
may want to connect it to a
router or to your computer's
Ethernet port to see if that
resolves the problem.
6. Step 5:
Check your operating
system's network
connection. Click on
"Repair" to see if that
resolves the problem or
reinstalls your network
drivers
7. Call your ISP, if none of these
steps resolve the problem.
There may be a problem on
their end, or you may need
a service call.
Step 6