ACT is a leading disaster response company that provides turnkey disaster recovery and restoration services for hospitality properties. They respond within minutes to disasters across the country, 24/7/365. Their specialized services for the hospitality industry include minimizing guest and business interruptions and maintaining high service standards during recovery.

2. P ressures from the daily operations of a hospitality
property can be naturally challenging even without
a disaster.
A disruptive
event such
as flood, fire,
smoke or
storm, will
Please…
adversely Do Not
Disturb
affect the
continuity of
your business
and can put the safety and comfort of your guests at
risk. But it doesn’t have to be so disruptive.
Who we are.
When disaster strikes we’re there to put your world back
together! Advance Catastrophe Technologies, Inc. (ACT),
a leader in disaster response, is on site within minutes ...
24 hours a day ... 365 days a year ... from coast to coast.
With our certified staff and cutting-edge technology, we
provide turnkey disaster recovery and restoration services.
We’ve got you covered.
Hospitality properties routinely practice disaster drills but don’t plan ahead for the actual
effects of a catastrophe. It is a daunting task to prepare for a disaster without knowing in advance
what or when or where they will occur. To mobilize a wide range of expertise for a wide range of
disasters in multiple locations across the country would require an enormous amount of resources.
That’s why more and more companies like yours are turning to ACT for immediate disaster response
and expert property restoration to pre-loss condition … or better. ACT specializes in serving hospitality
properties. We know precisely how to manage
your event in order to minimize guest,
employee and property interruption.
Get prepared … ACT today!
Hospitality Disaster Response Program

3. What we do.
When you have experienced a
disaster or catastrophe at your
property, you need minimal disruption
in your guest’s lives and immediate
response to reduce further property
damage at the lowest possible cost.
The impact of a disaster on your
property almost always results in
multiple recovery issues. A fire
causes physical damage with
resultant smoke, soot and odor problems.
When the fire is extinguished with water,
mold and water damage issues also
arise. ACT delivers rapid emergency
stabilization and turnkey service to your
damaged facilities within minutes.
Just one call ... and you’re covered.
WATER
How we are different.
ACT will restore your property to pre-loss ACT specializes in the hospitality industry.
condition due to water damage from broken Our top priorities include:
or frozen pipes, sprinkler head breaks, toilet • Health, safety, and well being of guests and staff …
overflows, bathtub overflows, storm damage always the number one priority.
from hurricanes, tornados, wind, ice, roof
• Minimize business interruption … our restoration
leaks and any other water related damage.
methodology was established to get heads back
FIRE AND SMOKE in beds.
ACT will restore your property due to fire or • Constant loss status communication to executives
smoke damage. Our services include cleanup and critical staff … minimizes corporate travel to
of smoke and soot, dry down due to water loss site.
damage from extinguishing the fire, content
cleaning and storage, document and data • Maintaining service standards … you have the
restoration. ability to customize our nationwide program to fit
your specific needs.
MOLD
• Stewardship of costs … we understand your industry
ACT can assist your staff as needed to resolve
and have cut costs in every area to maximize value.
any microbial issues.
STORM ACT has the size to respond to any size loss.
ACT’s large inventory of equipment and trained
ACT responds to storm damage due to
personnel allows ACT to respond to multiple clients
hurricanes, tornados, ice or wind.
in multiple geographic areas simultaneously.
Advance Catastrophe Technologies, Inc. … putting your world back together!
SERVICES

4. Why ACT?
The most respected names in the hospitality industry choose ACT because …
SPECIALIZED RESPONSIVE
ACT is experienced in responding to hospitality ACT responds within minutes to calls from across
disasters … with hundreds of hotel claims. the nation … 24/7/365.
SINGLE POINT CONTACT NO FEES
ACT provides a one stop solution for all disasters. ACT will place all your properties into ACT’s
hospitality disaster response program at no cost.
STEWARDSHIP OF COSTS It’s like having an insurance policy without having
ACT understands your industry and cuts costs in to pay any premium until you use our services.
every area possible to maximize value.
CUSTOMER FOCUS
TEAM APPROACH ACT focuses on your needs… not the size of the
ACT works closely on each project with your team loss. From a tub overflow to a major hurricane,
while at the same time respecting boundaries. our focus will not change.
CUSTOMIZED TRUSTWORTHY
ACT develops a customized plan that best responds ACT’s goal is to develop a long term relationship.
to your loss and service standards that best fit your This is our goal with every client, to earn your trust
organization. and your respect
ACT’s vision is to be … the restoration company of choice by America’s leading industries.
BENEFITS

5. Recent Success Stories
“T he ACT team built great rapport
with the owner of our three properties
in New Orleans. Here was a guy whose
business had been devastated and he
knew that he would owe at least
$1 million in deductibles.
The ACT guys worked so San Diego, CA – Extensive smoke
well with him and helped damage due to the wild fires affecting
him get through this both the interior and exterior. Every
intrusion into his life. square inch was cleaned to remove Over 10,000
They even did some soot and smoke damage. All work was hospitality properties
work on his own home. performed while across the country
–Sally Brand, Sage the property was
are covered by the
Hospitality Resources 100% occupied.
ACT program:
• Apple REIT
• Best Western
• Choice Hotels
• Crestline Hotels
and Resorts
• Extended Stay Hotels
• Hilton Hotels
Glen Burnie, MD –
Mechanical system caught
• Inland American
Houston, TX – fire sending smoke and soot • Interstate Hotels
In the aftermath throughout the hotel. and Resorts
of Hurricane Ike, Firemen pumped large
ACT responded amounts of water into the • Meyer Jabara Hotels
to 21 hospitality structure in response to the
properties in
• Sage Hospitality
fire. ACT mobilized fire miti-
need. With the power out in most of gation equipment and returned the prop- • Value Place Hotels
the Houston area, ACT brought in large erty back to a pre-loss state.
generators to power up the properties. • White Lodging
ACT dried and cleaned the damaged • and many others
rooms and helped in returning the resi- “The first time we worked with ACT
dents within days of the storm. we had a sprinkler break and it
went down four floors. It was
Christmas Eve and their
Wilmington, DE – Two separate loss- response was amazing. They
es affected this property within a two were in there pronto soaking up
week time frame. One loss resulted in water and we were drying within
heavy water damage due to a ruptured hours. These guys are just great
water line. The second resulted in fire at what they do.”
damage throughout the structure. ACT
–Lea Firestone, A.G. Hospitality
mitigated both losses promptly and
Management Services
efficiently for the client.
TESTIMONIALS

6. CLIENT REFERENCES The Generation Companies
Ron Jacobsen
Apple REIT
Vice President of Operations
Mike Hardin
919-361-9000 ext. 230
Director, Risk Management
Ask why. 803-344-8121
Sage Hospitality Resources INSURANCE REFERENCES
Our Hospitality Disaster Ann Evans Crawford
Response Program Senior Risk Services Administrator Jeff Hellman
303-595-7274 Executive General Adjuster
clients say it best! Ask
Extended Stay America 425-778-8826
them why they chose
Kent Saad Crawford
ACT to cover their Vice President of Facilities Management Michael Teagarden
hospitality properties. 864-573-1731 Executive General Adjuster
Intermountain Management 913-387-7460
Mike Bollinger Ohio Casualty
Director of Operations David Leahy
913-782-5447 National General Adjuster
The Summit Group, Inc. Fireman’s Fund
Larry Trowbridge Chris Wooden
Director of Construction National Executive Adjuster
605-361-9566 ext. 4023 580-564-1160
Meyer Jabara Hotels Johns Eastern Co.
Terry Stanganelli Bill Milliard
Risk Manager National General Adjuster
561-273-4648 913-676-9622
Hilton Hotels Corp. VeriClaim, Inc.
Loretta Vilim Mike Mullis
Vice President Adjuster
210-696-5400 205-243-8934
A.G. Holdings Travelers Insurance Group
Lea Firestone Debbie Scarlett
Executive Vice President & COO Commercial General Adjuster
316-634-1819 ext. 364 913-961-8326
Alliance Properties Management, Inc.
Frank Sotet III
Risk Manager
919-791-1818
Nueterra Real Estate
Mike Rothwell
COO
913-647-6452
High Cotton Ventures
Craig Guidry
Asset Manager
504-830-4224
M&M Properties Managment, Inc.
Glen McFarland
President
913-722-0977

7. add your properties to ACT’s growing list of
hospitality clientele. Peace of mind is just a moment
away when you partner with ACT. Make the call …
TO PLAN AHEAD: IN AN EMERGENCY:
1-316-613-3908 1-888-747-1515
To participate in our nationwide hospitality After your call …
disaster response program you simply need to: ACT will record contact information and details of the
• Provide ACT with a list of your properties. disaster on our initial contact report, then within
minutes dispatch our first responder (team of
• Provide ACT with a letter of introduction.
pre-qualified disaster recovery vendors located
ACT will do the rest … throughout the nation) to your property.
• Send out information packets to your properties. ACT’s first responder will assess the situation upon
• Introduce the program to your staff. arrival to determine the scope of work. ACT will
then determine based on the client’s service
• Develop the service standards with your team.
standards the appropriate response to the loss.
• Place all your properties into our client database.
ACT will communicate to the client the status of the
• Maintain quarterly contact with your properties. loss and a plan of action will be put in place to
And most importantly … return the client’s property to pre-loss condition.
• Respond to your needs when a disaster occurs. ACT team will provide updates via e-mail. These
updates will be communicated to the proper per-
It is that simple. You now have peace of mind
sonnel per the client’s service standards. Updates
knowing that you have the most respected
continue throughout the project until complete.
restoration company in the country ready to
respond to your disasters. ACT will coordinate all insurance, vendor,
restoration, and reconstruction activities until
the property is returned to pre-loss condition.
RESPONSE