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How To Execute A Campus-Wide Rollout Of Qualtrics
- 1. How To Effectively Execute A Campus-Wide Rollout! ! ! JP Peters! University of Central Florida! CREATING AN ENGAGED QUALTRICS COMMUNITY ACROSS CAMPUS #InsightSummit
- 2. Feedback on this session? Text us. Text @Q17 to 35134
- 3. We are located in Orlando, Florida.! ! 2nd largest university in the US! 60K student enrollment (Fall 2014)! 10K faculty! 27 colleges and divisions! ! Resource text goes here ABOUT UCF
- 5. • Qualtrics! • Survey Gizmo! • Survey Monkey! • Custom-built! • Google Forms! • Microsoft Word (via email)! BQC: SURVEY SOFTWARE CHAOS Image: misspivot.com
- 6. • Shared accounts by MANY! • Another username, another password! • Personal accounts: when they left, so did their accounts, with UCF data! BQC: ACCOUNT MAYHEM Image: dougvitale.wordpress.com
- 7. • Development resources! • Lack of Economies of Scale! • Frustration! • Silos! • Wheel re-creation! RESOURCE WASTE Image: kiplimochemirmir.wordpress.com
- 8. THE QUALTRICS COLLABORATION 1! Identify existing users! 2! Identify and understand the “others”! 3! Compile needs! 4! Consult Qualtrics Rep! 6! Dog & Pony! 7! Purchase! 8! Implement!
- 9. • 5 Colleges had college-wide licenses! – Business! – Health! – Medicine! – Sciences! – Hospitality Management! • Few scattered individual licenses! STEP 1: IDENTIFY EXISTING USERS
- 10. • Using other products for survesy! • Using (and unhappy with) custom-built solution on campus! • Web forms and other potential “mod” use cases! • Understand their needs for a survey/form platform! STEP 2: IDENTIFY AND UNDERSTAND THE “OTHERS” Image: abc.go.com
- 11. • Shout out to Phil! • Explain needs! • Assist with discussing components, and bringing in appropriate members of team! • Schedule demos / meetings! • …! STEP 4: TALK THINGS OVER WITH YOUR QUALTRICS REP Image: abc.go.com
- 12. • Assemble “Panel of Champions” that represents campus community! • Testimonials! • Demo! • Pitch! STEP 5: DOG AND PONY
- 13. • Stay diligent, communication is key here.! • May require some selling! • Follow up… and follow up… and follow up some more.! • Work through a central purchasing entity if possible to get help! • Make sure you get 3 year commitment in writing! STEP 6: PURCHASE
- 14. • SSO Coordination! • Administrative Structure! • Establish simple onboard process! • Transfer other instances! • Upgrade process! • Offline app and file upload add- on! • Qualtrics support is awesome! STEP 7: IMPLEMENT
- 15. • 2000 users! • 8600 surveys! • 633,000 responses! • Anytime, Anywhere access! • Distributed administration! • Less time to manage! • Empowerment for users! • Sharing of content! • Qualtrics community! POST-QUALTRICS
- 16. • JP Peters! – h"p://www.linkedin.com/in/jppeters/ – jp@ucf.edu! – Case Study! • http://www.qualtrics.com/case-studies/ university-central-florida-case-study- qualtrics-research-suite/! THANKS!
- 17. Q&A How was this session? Text @Q17 to 35134