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Robots in my Contact List:
Using Social Media Platforms for Human-Robot
     Interaction in Domestic Environment

   Xiaon...
Background
Domestic robots

   •Increasing popularity




                    Divorced
                                 Ne...
Background




             CHI 2009
                        3
Magic Cards




              4
Problems and Challenges?
• Problem
   • A system to manage domestic robots remotely




• Challenges
   • Handle interacti...
Question: how to design HRI interfaces
for such scenarios?
• Approach 1: build new interfaces
   • Potential problems
    ...
Social Media Platforms are
     Widely Popular
   • Short message service (SMS)
     – 3.4 billion unique users up till 20...
How to solve the problem here?

• Extending interaction further to
 domestic robots through social
 media platforms
      ...
Video Demo
             9
System Conceptual Design
•General architecture




                           10
System Architecture
•Client server architecture   see video




                                          11
System Architecture
•Client server architecture   see video




                                          12
System Architecture
•Client server architecture   see video




                                          13
Sample tasks

                 Usability
                   test




                Controlled
                  study


...
User Study 1: Usability Experiment
• Goals (to find out…)
    • General feeling
    • How intuitive and natural ….?
    • ...
Environment




 Simulated home environment          Ceiling camera X 2


         Central Server + Tracking system server...
Results
•General feeling
   •“exciting”, “eyes-opening”
   •“very cool to be able to communicate with robots anytime, anyw...
Results
•General feeling
   •“exciting”, “eyes-opening”
   •“very cool to be able to communicate with robots anytime, anyw...
Strengths and weaknesses of each
interface




                                   19
Results
•Emotional attachment and human-likeness level
   • Interaction method
   • Interface design
   • Responsiveness

...
User Study 2: Field Study
• Participants
      • 2 participants
      • 3 days each person
      • 100 SGD

•   Environmen...
Results

• Prior experience overweighs the complementary ability of
different platforms
   • Participant 1: 50% SMS + 50% ...
Conclusion
• Key findings
  •   Extending existing social media platforms has potential
  •   Complementary tools for supp...
Q&A
For more information
• http://hci.comp.nus.edu.sg
• http://www.shengdongzhao.com/shen-publications/




              ...
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Robots in my Contact List:  Using Social Media Platforms for Human-Robot Slide 1 Robots in my Contact List:  Using Social Media Platforms for Human-Robot Slide 2 Robots in my Contact List:  Using Social Media Platforms for Human-Robot Slide 3 Robots in my Contact List:  Using Social Media Platforms for Human-Robot Slide 4 Robots in my Contact List:  Using Social Media Platforms for Human-Robot Slide 5 Robots in my Contact List:  Using Social Media Platforms for Human-Robot Slide 6 Robots in my Contact List:  Using Social Media Platforms for Human-Robot Slide 7 Robots in my Contact List:  Using Social Media Platforms for Human-Robot Slide 8 Robots in my Contact List:  Using Social Media Platforms for Human-Robot Slide 9 Robots in my Contact List:  Using Social Media Platforms for Human-Robot Slide 10 Robots in my Contact List:  Using Social Media Platforms for Human-Robot Slide 11 Robots in my Contact List:  Using Social Media Platforms for Human-Robot Slide 12 Robots in my Contact List:  Using Social Media Platforms for Human-Robot Slide 13 Robots in my Contact List:  Using Social Media Platforms for Human-Robot Slide 14 Robots in my Contact List:  Using Social Media Platforms for Human-Robot Slide 15 Robots in my Contact List:  Using Social Media Platforms for Human-Robot Slide 16 Robots in my Contact List:  Using Social Media Platforms for Human-Robot Slide 17 Robots in my Contact List:  Using Social Media Platforms for Human-Robot Slide 18 Robots in my Contact List:  Using Social Media Platforms for Human-Robot Slide 19 Robots in my Contact List:  Using Social Media Platforms for Human-Robot Slide 20 Robots in my Contact List:  Using Social Media Platforms for Human-Robot Slide 21 Robots in my Contact List:  Using Social Media Platforms for Human-Robot Slide 22 Robots in my Contact List:  Using Social Media Platforms for Human-Robot Slide 23 Robots in my Contact List:  Using Social Media Platforms for Human-Robot Slide 24
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Using social media platforms (SMS, Instant Messenger, Shared Calendar, Facebook)for interacting with robots

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Robots in my Contact List: Using Social Media Platforms for Human-Robot

  1. 1. Robots in my Contact List: Using Social Media Platforms for Human-Robot Interaction in Domestic Environment Xiaoning Ma, Xin Yang, Shengdong Zhao, Chi-Wing Fu, Ziquan Lan, Yiming Pu 1
  2. 2. Background Domestic robots •Increasing popularity Divorced Never Married Separated Married Widowed Women 29.83 hrs 27.80 hrs 21.17 hrs Men 17.67 hrs 21.53 hrs 17.83 hrs 2
  3. 3. Background CHI 2009 3
  4. 4. Magic Cards 4
  5. 5. Problems and Challenges? • Problem • A system to manage domestic robots remotely • Challenges • Handle interaction across varying context and scenarios of use • Easy to learn-and-use system for ordinary home users • Extensible system 5
  6. 6. Question: how to design HRI interfaces for such scenarios? • Approach 1: build new interfaces • Potential problems • users have to learn something new • has not been extensively tested • Advantages • specific design for optimized performance • Approach 2: leveraging existing popular interfaces • Potential advantages • familiar • extensively tested • less development and maintenance efforts • Potential problems • might not be optimized 6
  7. 7. Social Media Platforms are Widely Popular • Short message service (SMS) – 3.4 billion unique users up till 2010 • Instant messenger (IM) – 1 billion users up till 2009 • Facebook – 500 million users up till 2010 • Shared calendar – 176 million Gmail users up till 2010 7
  8. 8. How to solve the problem here? • Extending interaction further to domestic robots through social media platforms Human • Familiar platforms SMS MSN • Widely available Human • Multiple complementary platforms for flexibility Facebook Calendar … Different social media platforms Robots 8
  9. 9. Video Demo 9
  10. 10. System Conceptual Design •General architecture 10
  11. 11. System Architecture •Client server architecture see video 11
  12. 12. System Architecture •Client server architecture see video 12
  13. 13. System Architecture •Client server architecture see video 13
  14. 14. Sample tasks Usability test Controlled study Video 14
  15. 15. User Study 1: Usability Experiment • Goals (to find out…) • General feeling • How intuitive and natural ….? • How do different tools complement with each other? • Strengths and Weaknesses [Users feel …] • Any emotional attachment feeling? • Approach • Participants • 12 participants, 2.5 hours • 25 SGD • Procedure • Usability test • Controlled user study • Questionnaires • Semi-structured interview 15
  16. 16. Environment Simulated home environment Ceiling camera X 2 Central Server + Tracking system server Mobile server 16
  17. 17. Results •General feeling •“exciting”, “eyes-opening” •“very cool to be able to communicate with robots anytime, anywhere with their cell phones” •“especially entertaining to see robots having their own IM account and Facebook page” •safety and privacy concerns – “”embarrassing to see robots update/send information on my wall” 17
  18. 18. Results •General feeling •“exciting”, “eyes-opening” •“very cool to be able to communicate with robots anytime, anywhere with their cell phones” •“especially entertaining to see robots having their own IM account and Facebook page” •safety and privacy concerns – “”embarrassing to see robots update/send information on my wall” •How intuitive and natural… •Complete tasks within 2 minutes •SMS and IM are the easiest to use – correlation effect with prior experience 18
  19. 19. Strengths and weaknesses of each interface 19
  20. 20. Results •Emotional attachment and human-likeness level • Interaction method • Interface design • Responsiveness 20
  21. 21. User Study 2: Field Study • Participants • 2 participants • 3 days each person • 100 SGD • Environment • a 3m x 5m bedroom in an apartment • Procedure • Day 1: Carry out specified tasks remotely • Day 2: Free style • Interview 21
  22. 22. Results • Prior experience overweighs the complementary ability of different platforms • Participant 1: 50% SMS + 50% Facebook • Participant 2: 100% MSN • More life-like features and more platforms are expected 22
  23. 23. Conclusion • Key findings • Extending existing social media platforms has potential • Complementary tools for supporting different scenarios • Enhanced user perception of robots’ social intelligence • Future work • Long term longitude study for home deployment 23
  24. 24. Q&A For more information • http://hci.comp.nus.edu.sg • http://www.shengdongzhao.com/shen-publications/ 24

Using social media platforms (SMS, Instant Messenger, Shared Calendar, Facebook)for interacting with robots

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