Problem Solving

1. Prophet Muhammad ‫ﷺ‬said:
“None of you will have faith till he wishes for his (Muslim) brother what
he likes for himself.” (Al-Bukhari)
This hadith necessitates cognitive empathy. You have to firstly
imagine yourself in someone else’s shoes and think from their
perspective in order to understand what you would do in his situation.
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Hadees e Mubarka on Empathy

2. Hello!
I am Naveed Shahzad
HR Team Lead Training and development
@LUMS
MSc. HR (T&D)
Birmingham University, UK
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3. WHAT IS
THINKING?
The process of considering or reasoning about
something.
3
Using thought or rational judgement; intelligent.
Thought (also called thinking) is the mental
process in which beings form psychological
associations and models of the world. Thinking is
manipulating information, as when we form
concepts, engage in problem solving, reason and
make decisions. Thought, the act of thinking,
produces more thoughts.

4. How many of you
think yourselves
as creative?
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5. WHAT IS DESIGN?
A design is a plan or specification for the
construction of an object or system or for the
implementation of an activity or process, or the
result of that plan or specification in the form of
a prototype, product or process. The verb to
design expresses the process of developing a
design.
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6. WHAT IS DESIGN THINKING?
The design thinking framework helps inspire
creative thinking and strategies that lead
designers to create user-friendly and human
centric products that help solve a particular
problem.
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7. WHAT IS REVERSE ENGINEERING?
Reverse engineering, sometimes called back
engineering, is a process in which software,
machines, aircraft, architectural structures and
other products are deconstructed to extract
design information from them. Often, reverse
engineering involves deconstructing individual
components of larger products.
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8. 8
Give a name to the collections below

9. 6 STAGES OF
DSIGN THINKING
PROCESS
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11. Design Thinking Stage 1:
Empathy
At this stage in the design thinking methodology, designers sit
down with real people and absorb their points of view, world,
and introspections without bias.

12. Steps taken during this stage are:
▫ Consulting subject matter experts about their
insights
▫ Engaging more personally with an issue to gain a
better understanding of a user’s POV
▫ Getting the feeling of what they feel.
▫ Having in-depth conversations about the topic
with other designers.
▫ Immersing oneself in a physical environment
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13. “
Using empathy,
Can you make it happen?
He needs loan but dislike interest
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14. 5 Whys excersice
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15. Design Thinking Stage 2:
Define
This stage of the process involves designers briefly articulating the
challenge or problem they need to solve with their design. After
empathizing, a designer integrates their researched understanding into
the human-centric issue at hand and outlines the problem statement.

16. Steps taken during this stage are:
▫ Designers analyze their observations completed throughout
the empathy stage.
▫ Forming a problem statement with human-centered
approach by focusing on the end-user.
▫ State what the user needs as a way of defining the
problem.
For example:
▫ Company-centered thinking: "We need to increase our
educational software sales by X%."
▫ Human-centered thinking: "Students need great technology
in order to successfully master tech concepts."
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17. Design Thinking Stage 3:
Ideate
The ideation stage leans heavily on the ability to invent. Designers who
have captured the human experience fully during the empathy stage
set out to ideate around creative solutions for solving the defined
problem.
Thinking outside the box is the name of the game, as, during this stage,
designers often don’t worry about budget or scalability.

18. Steps taken during this stage are:
▫ Idea generation
▫ Brainstorming
▫ Sketching ideas
▫ Adapting a tried-and-tested design that already exists
▫ Taking a top-down analytical approach that focuses on the
product
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19. Design Thinking Stage 4:
Prototype
Prototypes can be sketches, models, or digital renders of an idea.
(Professional designers and design firms usually put budget towards
prototyping something more comprehensive.)

20. Steps taken during this stage are:
▫ creation of small-scale, inexpensive versions of
the product
▫ Specification of features to target individual
problem-solution
▫ decision-making discussions.
▫ Understanding all ramifications or roadblocks
▫ To uncover additional user experience problems.
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21. Design Thinking Stage 5: Test
The testing stage of the design thinking process requires real users to
generate real data.

22. Steps taken during this stage are:
▫ Testing on multiple prototypes.
▫ testing different change factors within their
idea.
▫ Iteration process.
▫ Testing with changes, edits, and refinements.
▫ Choosing a restart.
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23. Design Thinking Stage 5: Test
The testing stage of the design thinking process requires real
users to generate real data.

24. Steps taken during this stage are:
▫ Testing on multiple prototypes.
▫ testing different change factors within their idea.
▫ Iteration process.
▫ Testing with changes, edits, and refinements.
▫ Choosing a restart.
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25. Design Thinking case studies
Case 1: Bank of America
Case 2: Airbnb
Case 3: PillPack

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Thanks!
Any questions?
You can always fine me @ 03037501978