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Feature Article Police and mental health clinician partnership in
response to mental health crisis: A qualitative study Brian
McKenna,1,2 Trentham Furness,1,2 Jane Oakes1,2 and Steve
Brown3 1 School of Nursing, Midwifery and Paramedicine,
Australian Catholic University, 2 NorthWestern Mental Health,
The Royal Melbourne Hospital, and 3 The Northern Hospital,
Northern Health, Melbourne, Victoria, Australia
ABSTRACT: Police officers as first responders to acute mental
health crisis in the community, commonly transport people in
mental health crisis to a hospital emergency department.
However, emergency departments are not the optimal
environments to provide assessment and care to those
experiencing mental health crises. In 2012, the Northern Police
and Clinician Emergency Response (NPACER) team combining
police and mental health clinicians was created to reduce
behavioural escalation and provide better outcomes for people
with mental health needs through diversion to appropriate
mental health and community services. The aim of this study
was to describe the perceptions of major stakeholders on the
ability of the team to reduce behavioural escalation and improve
the service utilization of people in mental health crisis.
Responses of a purposive sample of 17 people (carer or
consumer advisors, mental health or emergency department
staff, and police or ambulance officers) who had knowledge of,
or had interfaced with, the NPACER were thematically analyzed
after one-to-one semistructured interviews. Themes emerged
about the challenge created by a stand-alone police response,
with the collaborative strengths of the NPACER
(communication, information sharing, and knowledge/skill
development) seen as the solution. Themes on improvements in
service utilization were revealed at the point of community
contact, in police stations, transition through the emergency
department, and admission to acute inpatient units. The
NPACER enabled emergency department diversion, direct
access to inpatient mental health services, reduced police
officer ‘downtime’, improved interagency collaboration and
knowledge transfer, and improvements in service utilization and
transition. KEY WORDS: crisis intervention, mental health
nurses, mental health, police.
INTRODUCTION
Police officers are often the first responders to acute mental
health crisis in the community. In metropolitan Melbourne,
Australia, within one police division, 41% of police officers
reported they responded to calls involving people with mental
illness at least weekly (Hollander et al. 2012). Furthermore,
21% of police officers reported transporting people with mental
illness for emergency mental health care at least weekly
(Hollander et al. 2012). The transportation by police officers of
people experiencing a mental health crisis for mental health
assessment is supported in Victoria by mental health legislation,
if risk is apparent to the individual or others (State Government
of Victoria 1986; 2014).
As such, people experiencing a mental health crisis have
predominantly been transported to Victorian hospital emergency
departments (ED) (State Government of Victoria 2005).
Unfortunately, the processing of people experiencing mental
health crises through the ED for the purposes of mental health
assessment is problematic on several counts, such as long length
of stay (Kalucy et al. 2005; Knott et al. 2007; Shafiei et al.
2011) and the use of restrictive interventions such as physical
restraint (Al-Khafaji et al. 2014; Knott et al. 2007). Nationally,
the number of people in mental health crises presenting to the
ED is rising to nearly a quarter of a million in 2010– 2011, of
which two-thirds were sent home at discharge from the ED
(Australian Institute of Health and Welfare 2012).
Internationally, efforts to improve first responder police
officers’ efficiency and quality of care during mental health
crises have been attempted with mental health education and
training models (Compton et al. 2008; Steadman et al. 2000).
However, a limited body of evidence supports such police
education and training interventions to connect people in mental
health crisis to appropriate mental health care after contact with
police officers (Compton et al. 2008). An alternate is for first
responder police officers attending to a mental health crisis in
the community to then call/initiate a specialist second responder
team (Lamb et al. 1995). The second responder comprises at
least a law enforcement officer and a mental health clinician,
usually a mental health nurse (Lamb et al. 1995). The goal of
the second response team is to reduce the potential for violence,
prevent unnecessary custodial incarceration, and provide
alternate care in less restrictive environments through
interagency collaboration (Lamb et al. 1995). However, the
effectiveness of such interventions is barely known (Shapiro et
al. 2014). The selection and implementation of a first or second
responder intervention/model has been left to decisions based
about the context of service delivery and resource constraints
among health and emergency services (Fisher & Grudzinskas,
2010). As such, in late 2012, the Victoria Police along with
Northern Area Mental Health, which serves a combined
population of 575 000 people (Australian Bureau of Statistics
2014) in metropolitan Melbourne, established the Northern
Police and Clinician Emergency Response (NPACER) team. The
team resembles a second response model (Lamb et al. 1995)
comprising a police officer and a senior mental health clinician
attending to a mental health crisis in the community, after an
initial police response requires the person to be assessed by a
mental health practitioner under mental health legislation. First
responder police ensure the incident is resolved or contained on
a safety first basis, prior to the introduction of the NPACER
unit. The NPACER team is tasked to provide mental health
assessment, reduce the risk of behavioural escalation, and
provide a better outcome for those people with mental health
needs through diversion to appropriate mental health and
community services. The model has a focus on ED diversion
with the capacity to directly admit people to acute inpatient
services. The NPACER team consists of a mental health nurse
and a police officer. Clinicians are drawn from a limited pool of
senior emergency mental health nurses in the service, while the
police officers are drawn from a wider pool of rostered staff,
cognisant of experience and support for the NPACER initiative.
The NPACER team operates 7 days a week, every
afternoon/evening (15.00–23.30 hours). The aim of this study
was to describe the perceptions of major stakeholders on the
ability of the NPACER model to reduce behavioural escalation
and improve the service utilization of people in mental health
crisis. METHODS Research design An exploratory research
design, which is used when a problem is not clearly defined
(Stebbins 2001), was used to meet the descriptive research aims.
This research was approved by the Melbourne Health Office for
Research (QA2013141). Participants A purposive sample of key
stakeholders interfacing with people in mental health crisis and
who had broad knowledge of the NPACER (consumer advisors
as the voice of consumers, carer advisors as the voice of carers,
mental health staff, ED staff, police officers, and ambulance
officers) were recruited and provided informed voluntary
consent to participate in one-to-one semistructured interviews
from January to July, 2014. Procedures The literature-informed
interview schedule enquired about perceptions of the NPACER:
(i) benefits; (ii) limitations; (iii) outcomes; and (iv) the impact
on the work environment including job satisfaction and
collegial relationships. Prompts were levelled at perceptions of
the ability of the NPACER to manage mental health crisis,
collaboration between agencies present during the crisis, and
communication between all those involved. For example,
‘Discuss how NPACER has impacted on col laboration between
police officers and inpatient or ED mental health staff’.
Respondents were asked to provide specific pragmatic examples
from their experience. The interview schedule was identical
across all participants. The same researcher (B. M.) conducted
all one-to-one interviews. Responses were recorded to an audio-
digital recorder (ICD-PX333M; Sony, Tokyo, Japan). Data
analysis A thematic analysis of the qualitative data was
undertaken using a general inductive approach. This approach
allows defensible analysis of qualitative data that may initially
be varied raw text and allows it to be condensed into brief
summaries (Thomas 2006). Data were transcribed verbatim and
organized using colour coding. The codes were developed
through continuous independent reading and agreement among
the researchers (B. M. and J. O.). As necessary during analysis,
codes were either collapsed or split into developing themes,
until central relationships began to emerge (Patton 2002). Each
theme was examined for supporting quotes from the data. Rigor
was further enhanced by collective agreement among the
research team on the thematic analytic framework, emergent
patterns, and supporting evidence (Guba & Lincoln 2005; Mays
& Pope 1995). RESULTS Sample description A total of 17
participants who interfaced with the NPACER provided
informed voluntary consent to participate in this research. The
sample included three consumer advisors and three carer
advisors (who had spoken with consumers/carers with
experience of the NPACER); the manager of the acute mental
health inpatient service and two senior staff nurses from the
unit all with direct experience of the NPACER (as the voice of
inpatient mental health staff); the associate unit manager,
clinical director, the manager of mental health staff, and a
mental health crisis nurse, all stationed in the ED with direct
experience of the NPACER (as the voice of ED staff); two
police officers and the police station commander all with direct
experience (as the voice of police staff); and a manager of the
ambulance service with direct experience of the NPACER.
Major themes The participants in this study readily discussed
their perceptions of how the NPACER functioned to reduce
behavioural escalation, improve consumer outcomes, and
improve access to appropriate mental health care. A major
theme emerged about the challenge created by a stand-alone
police response that existed prior to the NPACER. A theme then
emerged as a solution to this challenge focused on the
collaborative strength of the NPACER. This collaboration was
exemplified in the subthemes of communication, information
sharing, and knowledge/skill development. The third theme
focused on improvements in the person’s pathway through
service utilization towards resolution of the crisis. Four areas
along this pathway were highlighted as subthemes; at the point
of community contact, the use of police stations, progress
through the ED, and admission to acute mental health inpatient
services. Finally, the means of enhancing the NPACER arose as
a distinct theme from the data. The challenge: A stand-alone
police response The discussions of the NPACER compared the
model with a stand-alone police response which involved
practices which were perceived by consumer and carer advisors
as traumatic and distressing. Incidents were described involving
the use of restrictive interventions including handcuffs: I’ve had
quite a few people talk about how terrible that is and to have to
see your loved one be handcuffed, being put in a van. . . . (Carer
advisor) The use of restrictive interventions by the police was
perceived as stemming from a lack of understanding and a
limited repertoire of strategies to manage people in mental
health crisis. This limited repertoire was perceived as leaving
people in crisis disempowered in their time of need: Police
don’t have an understanding of people living with mental illness
and often the procedures of even putting people in handcuffs, if
somebody’s not aggressive. . . . Handcuffing somebody is
absolutely re-traumatizing them . . . they (the consumers) don’t
feel like they’ve got any control. (Consumer advisor) The
default local practice of a stand-alone police response at a
mental health crisis was the transportation under mental health
legislation of people to the ED for mental health assessment.
This was perceived as causing congestion in the ED. The
associated ‘bottleneck’ was frustrating for both staff and the
person in crisis. For the ED staff, there was an
acknowledgement that a lot of the people eventually returned
home, which led them to question whether they should be there
in the first instance. The congestion led to increased waiting
time which elevated psychological distress for the person in
crisis: A lot of patients who present (under police custody
mandated by mental health legislation) do get discharged home
and when they were presenting in high numbers there isn’t a
resource to actually see them in a timely manner, which then
escalates their behaviour. (Voice of ED staff) A statutory
requirement is for the police to remain in the ED with the
person until the mental health assessment has taken place.
However, the ‘bottleneck’ created in the ED was perceived as
having ramifications for the police, in that time spent in the ED
awaiting mental health assessment delayed return to the
community, to focus on other law enforcement requirements: At
the end of the day, if our police are tied up with assessments
and/or we’re waiting at a hospital environment for a clinician to
conduct that assessment, that’s problematic for us. (Voice of
police staff) The volume of people in mental health crisis
processed through the ED was reflected in communication
breakdown between the police and the ED staff, whereby people
were escorted by police into the ED without any prior
notification to the service: They (the police) don’t tell us that
they’re coming, they just walk the patient in, who’s screaming,
carrying on, you know. It’s a really dangerous situation. (Voice
of ED staff) The solution: Collaboration through the NPACER
The challenges posed through a stand-alone police response to
mental health crises were seen as being addressed through the
collaborative endeavour of police and mental health nurse
expertise embodied in the NPACER. This collaborative working
relationship was developed by the parties working side-by-side
from the same location, over shifts that extended to each day of
the week: The simple model is this: You get people working
together for a sustained period of time, they start to learn each
other’s strengths and weaknesses and appreciate their strengths
and weaknesses. So it’s a ‘no-brainer’ to me that the
collaboration model has yielded fruit. (Voice of police staff)
Such collaboration enabled the development of a clearly
understood modus operandi in managing safety associated with
the crisis and then facilitating the pathway through services to
address the crisis. Joint decisionmaking was at the heart of the
management: There’s some very clear protocols in respect to
when the NPACER can activate. Now, if a clinician’s not
comfortable they will make it very clear, ‘I’m not comfortable
with this’ and unless both parties agree they don’t enter that
arena. (Voice of police staff) The strength of the collaboration
was exemplified through the subthemes of communication,
information sharing, and knowledge/skill development.
Communication Collaboration was exemplified in the trust
arising from direct face-to-face communication between the
police officer and the mental health nurse as part of an
integrated team response. This circumvented communication
from a distance with agencies such as the dispatch authority and
the ED, who may have a limited ability to impact on the actual
management of the crisis: Yeah, what it does, it cuts out people
from that communication loop who aren’t really necessary to it
as well. (Voice of police staff) This improved communication
resulted in each partner having a greater appreciation of the
attributes of the other: Just being able to go out on the road
with them and see and be a part of the assessments and listen to
the sorts of questions that they ask, what they’re looking for . . .
the relationship building, networking, lines of communication .
. . it’s just made a world of difference. (Voice of police staff)
Information sharing Collaboration enabled information sharing
between the police and mental health nurses. Accurate
information enabled each role to function to its potential in
maintaining safety: The benefit that has been provided to police
when they’re entering critical incident areas has really been
quite phenomenal and that benefit of information sharing, you
just can’t put a value to that. (Voice of police staff) Accurate
information sharing was also extended to the service receiving
the person in crisis. Information sharing was achieved by the
police officer and mental health clinician both having access to
real-time secure databases and sharing that information as
appropriate and permitted by law. The process enabled more
timely and improved decision-making via a synthesis of clinical
and criminal justice information that provided a holistic picture
of risk, safety, and disposition options. This also enabled prior
planning to safely transition the person along the pathway of
engagement toward eventual resolution of the crisis:
That information, accurate information, relayed for instance to
the inpatient unit, so they understand the seriousness or the
gravity of the situation, so they’re able to then more effectively
manage the person. (Voice of police staff) Knowledge/skill
development Close collaboration enabled both parties to acquire
and develop new knowledge and skills to refine their roles. For
the police, the starting point was an increased understanding of
the relationship between symptoms of mental illness and the
person’s presenting behaviour. This increased understanding
enabled a more tolerant and effective management of people in
crisis, which resulted in the police avoiding the use of force.
The presence of a mental health nurse trained in de-escalation
enabled a modification of the approach resulting in a less
traumatic experience for the consumers and their carers: I think
it can boost their (police) confidence so that they feel like
they’ve got the knowledge that they need. . . . I think if people
have a better understanding and they build up some skills
they’re less likely to respond in an inappropriate way to
consumers. Hopefully it builds confidence, knowledge, and
skills for (police) to be able to do their jobs. (Consumer
advisor) Improvements in the person’s pathway Contact
between the person in crisis and the police initiated a pathway
of service utilization toward eventual resolution of the crisis.
This can involve a number of services, but primarily the ED and
mental health services. The NPACER was seen as effective in
streamlining this pathway by diverting people to less restrictive
alternatives (i.e. to their home, to a GP, or to another
community service) and by creating ‘smoothness’ by easing the
transition along the pathway when the journey required
engagement with multiple services (e.g. the NPACER clinician
contacting en route the receiving ED to prepare for arrival). At
the point of community contact The intent of the NPACER was
initial assessment followed by the diversion of people to have
their needs met, away from the ED, by referral to appropriate
community options. Those interviewed perceived this to be the
case: They may decide to refer that person back to a private
psychiatrist, or a GP for a mental health plan, or drug and
alcohol services or contact one of those multitude of services
that are available out there in the community, in which case
they would then do follow-up phone calls to whoever it was
who was going to be following that person up and linking them
back into that service. (Voice of police staff) Subsequently,
consumers were managed in the least restrictive environment
(i.e. their own homes or the community in which they lived).
This alternative was perceived as a more dignified process for
people than transporting them to the ED, which was dislocated
from their social reality: The person isn’t displaced and . . .
having to go to an emergency department. They can be seen in
their own environment. (Voice of inpatient mental health staff)
There were clinical advantages for this approach in that it
facilitated a holistic assessment of the person in the social and
environmental context within which the person functioned: The
clinician is seeing them in that environment, in that context as
well, and so they’re actually able to make a much more accurate
assessment. (Voice of police staff) Use of police stations There
were examples described of the use of police stations in the
pathway toward crisis resolution. This followed circumstances
whereby a person was transported to police holding facilities
following alleged serious offending. Concern about the persons
mental health status at this point then led to involvement of the
NPACER and potential diversion to address mental health
needs: The (police) can take somebody who they might arrest,
somebody who they believe is performing a criminal act and
then they take them back to the police station and during the
course of the interview they might have concerns that that
person’s actually mentally unwell and then they may say ‘look,
I’m holding you here under Section 10 and we’re going to get
the NPACER’. (Voice of police staff) Progress through the ED
The impact of the NPACER on the ED was viewed positively.
Improved communication between police officers, mental health
clinicians, and ED staff was cited as aiding the smooth pathway
of people in crisis through the ED. Diversion of those not
requiring ED assessment was viewed as enabling those
presenting with physical healthcare needs to receive optimal
care: If you’re in the ED of an evening shift and you’ve come
there with a physical complaint, now you’ However, those in
mental health crisis with co-existing physical health-care needs
were still appropriately prioritized to the ED: There might be
queries about the person’s physical health-care needs as well as
mental health-care needs. . . . If my crew assess and find
anything physical then that’s the priority, they must go through
the ED for that. (Voice of police staff) When situations arose
for people in mental health crisis who required the services of
the ED to address physical needs, there was prior
communication between the NPACER and the ED staff, which
allowed preparation before arrival to ease the person through
the ED experience. Furthermore, faster turnaround for people in
the ED was facilitated by mental health assessments being
completed in the community by the NPACER team: You get the
phone call that you know when they arrive in the ambulance
bay. They don’t just walk the patient into a chaotic situation.
You assess the patient outside; you bring them in. It’s all very
planned and well set up and the resources are there. You know
what to expect. (Voice of ED staff) Admission to acute mental
health inpatient services A role of NPACER is to divert acutely
unwell people in crisis directly to acute mental health inpatient
services for admission. This timely and efficient diversion was
positively reported: You take the right patient to the right place
at the right time. (Voice of ED staff) Timely admission to the
acute mental health inpatient services was also viewed as
advantageous for the police: The ED is probably going to be a
minimum of 3 hours. Now that’s 3 hours we can commit to the
community. So in terms of a win for us, if we can have direct
admissions and stay out of the ED environment, then we can get
back on the road. (Voice of police staff) Means for improving
the NPACER In considering improvements, there were one-off
comments regarding: (i) the need for more on-call support from
a psychiatrist; and (ii) the need for professional development to
manage people in crisis from culturally and linguistically
diverse communities. However, there were more consistent calls
from participants for additional resources to expand the
NPACER from more than one work shift throughout the day:
Maybe the possibility of increased hours. (Voice of police staff)
Extending the hours and, of course, increasing the resource.
(Voice of ED staff) A cautionary note emerged that the
perceived success of the NPACER did not necessarily mean that
it was a model that could be easily translated to mental health
services in other areas. The high volume of mental health crises
attended by the police was singled out as a defining reason for
the model working in this particular area: We have a high need
for the NPACER. If that need’s not there, I don’t think the
collaboration model would be very effective at all. . . . I believe
it works well because of the high demand we have in that
mental health space. (Voice of police staff) DISCUSSION The
major finding of this study was the perceived ability of the
NPACER, a specialist second responder team to people in
mental health crisis, to reduce behavioural escalation, improve
consumer outcomes, and improve access to appropriate mental
health care. Specifically, participants described the important
role the NPACER played in: (i) diverting consumers from the
ED to more appropriate and timely mental health care; (ii)
allowing direct access to inpatient mental health services; (iii)
releasing police officers to other non-mental health-related
tasks; (iv) increasing knowledge transfer and building rapport
among interagency teams; and (v) reducing adverse events that
may be associated with a stand-alone police response.
Emergency department clinicians have expressed concern about
the safety of people in mental health crisis and a lack of
resource to support mental health crisis presentations to the ED
(Al-Khafaji et al. 2014; Jelinek et al. 2013; Kerrison &
Chapman, 2007). The results of the current study support such
sentiments about the challenge created by a stand-alone police
response that existed prior to the NPACER. Furthermore, as
collaboration across services is fundamental to the consumer’s
pathway through mental health crisis (Boscarato et al. 2014;
Morphet et al. 2012) and to provide appropriate care (Lamb et
al. 1995), the results of the current study highlight the benefit
of interagency collaboration due to a specialist second
responder team and the resulting improvements in service
utilization. Interestingly, as staff occasionally do not respect
professional abilities of staff from interfacing services
(Hollander et al. 2012), there much more likely to get a better
service than you would preNPACER. (Voice of police staff)
results of the current study highlight the knowledge and skill
development a specialist second responder team was able to
foster. Police have reported that reducing ‘down-time’ in
hospital EDs is important for improving police morale and
efficiency (Borum et al. 1998; Shapiro et al. 2014). Responses
of police in the current study indicate the ability of a specialist
second responder team to achieve such ends by quickly
releasing police to respond to other jobs and resolving crises in
the community without the need for the ED transportation. This
study also indicated the use of police station holding facilities
as part of improving the pathway of service utilization for
people in mental health crisis. Given the difficulties of police
detecting people with mental illness in police holding cells
(Baksheev et al. 2012), there is potential for responses such as
the NPACER to assist in this regard. However, this study tells
us little about the experience of people transported to police
stations or the appropriateness of this diversion. As such, there
remains the need for further research regarding police
interaction with people with mental health crisis in such
facilities (Chappell & O’Brien 2014). Limitations This study
attempted to access the views of a large number of stakeholders
interfacing with a combined police and mental health nurse
team responding to people in mental health crisis. However, this
was a single second response team in metropolitan Melbourne.
Furthermore, representatives of the stakeholder groups were
purposively selected for interview. Finally, consumer and carer
advisors were interviewed, who had spoken to their peers about
their experience of the NPACER, rather than those directly
involved. As such, data may not represent all the experiences or
perspectives of consumers who were responded to by the
NPACER, and data may also not generalize to joint police and
clinical specialist second responder teams that may operate
under different models of care either in Australia or
internationally. CONCLUSION The aim of this study was to
describe the perceptions of major stakeholders on the ability of
the NPACER model to reduce behavioural escalation and
improve the service utilization of people in mental health crisis.
This specialist second responder team enabled the ED diversion,
direct access to inpatient mental health services, reduced police
officer ‘down-time’, improved interagency collaboration and
knowledge transfer, and improvements in service utilization and
transition through such services, compared with a typical stand-
alone police response to people experiencing mental health
crisis in the community. ACKNOWLEDGEMENTS The authors
acknowledge Sergeant Andrew Hiam (Epping Police Station),
Mr Peter Kelly (Operations Manager, NorthWestern Mental
Health), Robynne Cook (Acting CEO, the Northern Hospital),
and those people interviewed for their support of this project.
AUTHOR CONTRIBUTIONS All authors contributed to the
conceptualization and conduct of the research. All authors
contributed to and approved the final version of the manuscript.
B. M. collected data, and B. M. and J. O. analyzed data.
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O’Campo, P., Nakhost, A. & Stergiopoulos, V. (2014). Co-
responding police-mental health programs: A review.
Administration and Policy in Mental Health and Mental Health
Services Research, doi: 10.1007/s10488-014-0594-9. State
Government of Victoria (1986). Mental Health Act 1986.
Melbourne, Vic.: Department of Health. State Government of
Victoria (2005). Mental Health Presentations to the Emergency
Department. Melbourne, Vic.: Department of Human Services.
State Government of Victoria (2014). Mental Health Act 2014.
Melbourne, Vic.: Department of Health. Steadman, H., Deane,
M., Borum, R. & Morrissey, J. (2000). Comparing outcomes of
major models of police responses to mental health emergencies.
Psychiatric Services, 51, 645– 649. Stebbins, R. (2001).
Exploratory Research in the Social Sciences. Sage University
Paper Series on Qualitative Research Methods, Vol. 48.
Thousand Oaks, CA: Sage. Thomas, D. (2006). A general
inductive approach for analysing qualitative evaluation data.
American Journal of Evaluation, 27, 237–246.
Name __________________________________
Problem Set 4
1. John Taylor has suggested the following rule as a policy
guide for the Federal Reserve
*0.5()0.5
federal funds rate
* real rate
expected inflation rate
target inflation rate
Okun's law 2(*)
unemployment rate
* natural rate of unemploment
ttttart
t
t
tar
tt
t
RRRY
R
RR
YUU
U
U
ppp
p
p
=++-+
=
=
=
=
=--
=
=
Suppose that the real rate is 2%, expected rate of
inflation is 1.5 %, current unemployment rate is 5.5%, and the
natural rate of unemployment is estimate to be 6%. According
to the Taylor model, what federal funds rate would achieve a
target inflation rate of 2%? Suppose with a global savings glut
we assume a real rate of zero, what the nominal federal funds
rate associated with a 2% inflation target? Still assuming a zero
real rate, what happens to the nominal federal funds rate if the
Fed tries to achieve a target inflation rate of 3%?
2. Suppose the Fed does an overnight repo in the
amount of $20 million with a primary dealer. Illustrate this
transaction with the T-accounts below.
3. Arrange the items listed below into a correct
Federal Reserve balance sheet; i.e., lists the assets and
liabilities.
Net portfolio holdings of Maiden Lane LLC
Deferred availability cash items
Reverse repurchase agreements
Mortgage-backed securities
Gold certificate account
Federal Reserve notes
Central bank liquidity swaps
Items in process of collection
Term deposits held by depository institutions
Net portfolio holdings of TALF LLC
Treasury Bills
Federal agency debt securities
U.S. Treasury, General Account
Capital paid in
Foreign currency
Bank premises
Treasury Notes and Bonds
Coins
Foreign deposits
Surplus
Federal Reserve notes
Special drawing rights (SDRs)
Repurchase agreements
Loans
4. Indicate the effect of each of the following changes
on bank reserves (+ = increase and - = decrease).
Increase in Federal Reserve Notes Outstanding
Decrease in foreign deposits
Increase in Treasury cash holdings
Decrease in primary credit
Decrease in Treasury bills
Increase in agency securities
Increase reverse repos
Increase in secondary credit
Increase in Treasury deposits
5. Suppose the Federal Reserve instructs the Trading
Desk to purchase $1 billion of securities. Show the result of this
transaction on the balance sheets of the Federal Reserve System
and commercial banks. What happens to the liquidity of the
banking system?
6. Suppose the Federal Reserve instructs the Trading
Desk to sell $850 million of securities. Show the result of this
transaction on the balance sheets of the Federal Reserve System
and commercial banks. What happens to the liquidity of the
banking system?
7. A recent headline in Reuter’s read as follows:
China's central bank on Sunday cut the amount of cash that
banks must hold as reserves, the second industry-wide cut in
two months …
The People's Bank of China (PBOC) lowered the reserve
requirement ratio (RRR) for all banks by 100 basis points to
18.5 percent, ….
Explain what impact this policy change would have
on the balance sheet of PBOC and the commercial banks.
8. Using the Federal Reserve Statistical Release
(H.4.1) classify the sources of reserves, uses of reserves and the
net change in reserves.
Federal Reserve
Primary Dealer
Money-Center Bank
If the reserve requirement is 10%, by how much will deposits
increase as a result of this transaction? If the demand for money
was assumed to be constant, what is your prediction about the
level of interest rates?
4
_1497687830.unknown

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Police and mental health clinician partnership improves crisis response

  • 1. Feature Article Police and mental health clinician partnership in response to mental health crisis: A qualitative study Brian McKenna,1,2 Trentham Furness,1,2 Jane Oakes1,2 and Steve Brown3 1 School of Nursing, Midwifery and Paramedicine, Australian Catholic University, 2 NorthWestern Mental Health, The Royal Melbourne Hospital, and 3 The Northern Hospital, Northern Health, Melbourne, Victoria, Australia ABSTRACT: Police officers as first responders to acute mental health crisis in the community, commonly transport people in mental health crisis to a hospital emergency department. However, emergency departments are not the optimal environments to provide assessment and care to those experiencing mental health crises. In 2012, the Northern Police and Clinician Emergency Response (NPACER) team combining police and mental health clinicians was created to reduce behavioural escalation and provide better outcomes for people with mental health needs through diversion to appropriate mental health and community services. The aim of this study was to describe the perceptions of major stakeholders on the ability of the team to reduce behavioural escalation and improve the service utilization of people in mental health crisis. Responses of a purposive sample of 17 people (carer or consumer advisors, mental health or emergency department staff, and police or ambulance officers) who had knowledge of, or had interfaced with, the NPACER were thematically analyzed after one-to-one semistructured interviews. Themes emerged about the challenge created by a stand-alone police response, with the collaborative strengths of the NPACER (communication, information sharing, and knowledge/skill development) seen as the solution. Themes on improvements in service utilization were revealed at the point of community contact, in police stations, transition through the emergency department, and admission to acute inpatient units. The NPACER enabled emergency department diversion, direct
  • 2. access to inpatient mental health services, reduced police officer ‘downtime’, improved interagency collaboration and knowledge transfer, and improvements in service utilization and transition. KEY WORDS: crisis intervention, mental health nurses, mental health, police. INTRODUCTION Police officers are often the first responders to acute mental health crisis in the community. In metropolitan Melbourne, Australia, within one police division, 41% of police officers reported they responded to calls involving people with mental illness at least weekly (Hollander et al. 2012). Furthermore, 21% of police officers reported transporting people with mental illness for emergency mental health care at least weekly (Hollander et al. 2012). The transportation by police officers of people experiencing a mental health crisis for mental health assessment is supported in Victoria by mental health legislation, if risk is apparent to the individual or others (State Government of Victoria 1986; 2014). As such, people experiencing a mental health crisis have predominantly been transported to Victorian hospital emergency departments (ED) (State Government of Victoria 2005). Unfortunately, the processing of people experiencing mental health crises through the ED for the purposes of mental health assessment is problematic on several counts, such as long length of stay (Kalucy et al. 2005; Knott et al. 2007; Shafiei et al. 2011) and the use of restrictive interventions such as physical restraint (Al-Khafaji et al. 2014; Knott et al. 2007). Nationally, the number of people in mental health crises presenting to the ED is rising to nearly a quarter of a million in 2010– 2011, of which two-thirds were sent home at discharge from the ED (Australian Institute of Health and Welfare 2012). Internationally, efforts to improve first responder police officers’ efficiency and quality of care during mental health crises have been attempted with mental health education and training models (Compton et al. 2008; Steadman et al. 2000). However, a limited body of evidence supports such police
  • 3. education and training interventions to connect people in mental health crisis to appropriate mental health care after contact with police officers (Compton et al. 2008). An alternate is for first responder police officers attending to a mental health crisis in the community to then call/initiate a specialist second responder team (Lamb et al. 1995). The second responder comprises at least a law enforcement officer and a mental health clinician, usually a mental health nurse (Lamb et al. 1995). The goal of the second response team is to reduce the potential for violence, prevent unnecessary custodial incarceration, and provide alternate care in less restrictive environments through interagency collaboration (Lamb et al. 1995). However, the effectiveness of such interventions is barely known (Shapiro et al. 2014). The selection and implementation of a first or second responder intervention/model has been left to decisions based about the context of service delivery and resource constraints among health and emergency services (Fisher & Grudzinskas, 2010). As such, in late 2012, the Victoria Police along with Northern Area Mental Health, which serves a combined population of 575 000 people (Australian Bureau of Statistics 2014) in metropolitan Melbourne, established the Northern Police and Clinician Emergency Response (NPACER) team. The team resembles a second response model (Lamb et al. 1995) comprising a police officer and a senior mental health clinician attending to a mental health crisis in the community, after an initial police response requires the person to be assessed by a mental health practitioner under mental health legislation. First responder police ensure the incident is resolved or contained on a safety first basis, prior to the introduction of the NPACER unit. The NPACER team is tasked to provide mental health assessment, reduce the risk of behavioural escalation, and provide a better outcome for those people with mental health needs through diversion to appropriate mental health and community services. The model has a focus on ED diversion with the capacity to directly admit people to acute inpatient services. The NPACER team consists of a mental health nurse
  • 4. and a police officer. Clinicians are drawn from a limited pool of senior emergency mental health nurses in the service, while the police officers are drawn from a wider pool of rostered staff, cognisant of experience and support for the NPACER initiative. The NPACER team operates 7 days a week, every afternoon/evening (15.00–23.30 hours). The aim of this study was to describe the perceptions of major stakeholders on the ability of the NPACER model to reduce behavioural escalation and improve the service utilization of people in mental health crisis. METHODS Research design An exploratory research design, which is used when a problem is not clearly defined (Stebbins 2001), was used to meet the descriptive research aims. This research was approved by the Melbourne Health Office for Research (QA2013141). Participants A purposive sample of key stakeholders interfacing with people in mental health crisis and who had broad knowledge of the NPACER (consumer advisors as the voice of consumers, carer advisors as the voice of carers, mental health staff, ED staff, police officers, and ambulance officers) were recruited and provided informed voluntary consent to participate in one-to-one semistructured interviews from January to July, 2014. Procedures The literature-informed interview schedule enquired about perceptions of the NPACER: (i) benefits; (ii) limitations; (iii) outcomes; and (iv) the impact on the work environment including job satisfaction and collegial relationships. Prompts were levelled at perceptions of the ability of the NPACER to manage mental health crisis, collaboration between agencies present during the crisis, and communication between all those involved. For example, ‘Discuss how NPACER has impacted on col laboration between police officers and inpatient or ED mental health staff’. Respondents were asked to provide specific pragmatic examples from their experience. The interview schedule was identical across all participants. The same researcher (B. M.) conducted all one-to-one interviews. Responses were recorded to an audio- digital recorder (ICD-PX333M; Sony, Tokyo, Japan). Data analysis A thematic analysis of the qualitative data was
  • 5. undertaken using a general inductive approach. This approach allows defensible analysis of qualitative data that may initially be varied raw text and allows it to be condensed into brief summaries (Thomas 2006). Data were transcribed verbatim and organized using colour coding. The codes were developed through continuous independent reading and agreement among the researchers (B. M. and J. O.). As necessary during analysis, codes were either collapsed or split into developing themes, until central relationships began to emerge (Patton 2002). Each theme was examined for supporting quotes from the data. Rigor was further enhanced by collective agreement among the research team on the thematic analytic framework, emergent patterns, and supporting evidence (Guba & Lincoln 2005; Mays & Pope 1995). RESULTS Sample description A total of 17 participants who interfaced with the NPACER provided informed voluntary consent to participate in this research. The sample included three consumer advisors and three carer advisors (who had spoken with consumers/carers with experience of the NPACER); the manager of the acute mental health inpatient service and two senior staff nurses from the unit all with direct experience of the NPACER (as the voice of inpatient mental health staff); the associate unit manager, clinical director, the manager of mental health staff, and a mental health crisis nurse, all stationed in the ED with direct experience of the NPACER (as the voice of ED staff); two police officers and the police station commander all with direct experience (as the voice of police staff); and a manager of the ambulance service with direct experience of the NPACER. Major themes The participants in this study readily discussed their perceptions of how the NPACER functioned to reduce behavioural escalation, improve consumer outcomes, and improve access to appropriate mental health care. A major theme emerged about the challenge created by a stand-alone police response that existed prior to the NPACER. A theme then emerged as a solution to this challenge focused on the collaborative strength of the NPACER. This collaboration was
  • 6. exemplified in the subthemes of communication, information sharing, and knowledge/skill development. The third theme focused on improvements in the person’s pathway through service utilization towards resolution of the crisis. Four areas along this pathway were highlighted as subthemes; at the point of community contact, the use of police stations, progress through the ED, and admission to acute mental health inpatient services. Finally, the means of enhancing the NPACER arose as a distinct theme from the data. The challenge: A stand-alone police response The discussions of the NPACER compared the model with a stand-alone police response which involved practices which were perceived by consumer and carer advisors as traumatic and distressing. Incidents were described involving the use of restrictive interventions including handcuffs: I’ve had quite a few people talk about how terrible that is and to have to see your loved one be handcuffed, being put in a van. . . . (Carer advisor) The use of restrictive interventions by the police was perceived as stemming from a lack of understanding and a limited repertoire of strategies to manage people in mental health crisis. This limited repertoire was perceived as leaving people in crisis disempowered in their time of need: Police don’t have an understanding of people living with mental illness and often the procedures of even putting people in handcuffs, if somebody’s not aggressive. . . . Handcuffing somebody is absolutely re-traumatizing them . . . they (the consumers) don’t feel like they’ve got any control. (Consumer advisor) The default local practice of a stand-alone police response at a mental health crisis was the transportation under mental health legislation of people to the ED for mental health assessment. This was perceived as causing congestion in the ED. The associated ‘bottleneck’ was frustrating for both staff and the person in crisis. For the ED staff, there was an acknowledgement that a lot of the people eventually returned home, which led them to question whether they should be there in the first instance. The congestion led to increased waiting time which elevated psychological distress for the person in
  • 7. crisis: A lot of patients who present (under police custody mandated by mental health legislation) do get discharged home and when they were presenting in high numbers there isn’t a resource to actually see them in a timely manner, which then escalates their behaviour. (Voice of ED staff) A statutory requirement is for the police to remain in the ED with the person until the mental health assessment has taken place. However, the ‘bottleneck’ created in the ED was perceived as having ramifications for the police, in that time spent in the ED awaiting mental health assessment delayed return to the community, to focus on other law enforcement requirements: At the end of the day, if our police are tied up with assessments and/or we’re waiting at a hospital environment for a clinician to conduct that assessment, that’s problematic for us. (Voice of police staff) The volume of people in mental health crisis processed through the ED was reflected in communication breakdown between the police and the ED staff, whereby people were escorted by police into the ED without any prior notification to the service: They (the police) don’t tell us that they’re coming, they just walk the patient in, who’s screaming, carrying on, you know. It’s a really dangerous situation. (Voice of ED staff) The solution: Collaboration through the NPACER The challenges posed through a stand-alone police response to mental health crises were seen as being addressed through the collaborative endeavour of police and mental health nurse expertise embodied in the NPACER. This collaborative working relationship was developed by the parties working side-by-side from the same location, over shifts that extended to each day of the week: The simple model is this: You get people working together for a sustained period of time, they start to learn each other’s strengths and weaknesses and appreciate their strengths and weaknesses. So it’s a ‘no-brainer’ to me that the collaboration model has yielded fruit. (Voice of police staff) Such collaboration enabled the development of a clearly understood modus operandi in managing safety associated with the crisis and then facilitating the pathway through services to
  • 8. address the crisis. Joint decisionmaking was at the heart of the management: There’s some very clear protocols in respect to when the NPACER can activate. Now, if a clinician’s not comfortable they will make it very clear, ‘I’m not comfortable with this’ and unless both parties agree they don’t enter that arena. (Voice of police staff) The strength of the collaboration was exemplified through the subthemes of communication, information sharing, and knowledge/skill development. Communication Collaboration was exemplified in the trust arising from direct face-to-face communication between the police officer and the mental health nurse as part of an integrated team response. This circumvented communication from a distance with agencies such as the dispatch authority and the ED, who may have a limited ability to impact on the actual management of the crisis: Yeah, what it does, it cuts out people from that communication loop who aren’t really necessary to it as well. (Voice of police staff) This improved communication resulted in each partner having a greater appreciation of the attributes of the other: Just being able to go out on the road with them and see and be a part of the assessments and listen to the sorts of questions that they ask, what they’re looking for . . . the relationship building, networking, lines of communication . . . it’s just made a world of difference. (Voice of police staff) Information sharing Collaboration enabled information sharing between the police and mental health nurses. Accurate information enabled each role to function to its potential in maintaining safety: The benefit that has been provided to police when they’re entering critical incident areas has really been quite phenomenal and that benefit of information sharing, you just can’t put a value to that. (Voice of police staff) Accurate information sharing was also extended to the service receiving the person in crisis. Information sharing was achieved by the police officer and mental health clinician both having access to real-time secure databases and sharing that information as appropriate and permitted by law. The process enabled more timely and improved decision-making via a synthesis of clinical
  • 9. and criminal justice information that provided a holistic picture of risk, safety, and disposition options. This also enabled prior planning to safely transition the person along the pathway of engagement toward eventual resolution of the crisis: That information, accurate information, relayed for instance to the inpatient unit, so they understand the seriousness or the gravity of the situation, so they’re able to then more effectively manage the person. (Voice of police staff) Knowledge/skill development Close collaboration enabled both parties to acquire and develop new knowledge and skills to refine their roles. For the police, the starting point was an increased understanding of the relationship between symptoms of mental illness and the person’s presenting behaviour. This increased understanding enabled a more tolerant and effective management of people in crisis, which resulted in the police avoiding the use of force. The presence of a mental health nurse trained in de-escalation enabled a modification of the approach resulting in a less traumatic experience for the consumers and their carers: I think it can boost their (police) confidence so that they feel like they’ve got the knowledge that they need. . . . I think if people have a better understanding and they build up some skills they’re less likely to respond in an inappropriate way to consumers. Hopefully it builds confidence, knowledge, and skills for (police) to be able to do their jobs. (Consumer advisor) Improvements in the person’s pathway Contact between the person in crisis and the police initiated a pathway of service utilization toward eventual resolution of the crisis. This can involve a number of services, but primarily the ED and mental health services. The NPACER was seen as effective in streamlining this pathway by diverting people to less restrictive alternatives (i.e. to their home, to a GP, or to another community service) and by creating ‘smoothness’ by easing the transition along the pathway when the journey required engagement with multiple services (e.g. the NPACER clinician contacting en route the receiving ED to prepare for arrival). At
  • 10. the point of community contact The intent of the NPACER was initial assessment followed by the diversion of people to have their needs met, away from the ED, by referral to appropriate community options. Those interviewed perceived this to be the case: They may decide to refer that person back to a private psychiatrist, or a GP for a mental health plan, or drug and alcohol services or contact one of those multitude of services that are available out there in the community, in which case they would then do follow-up phone calls to whoever it was who was going to be following that person up and linking them back into that service. (Voice of police staff) Subsequently, consumers were managed in the least restrictive environment (i.e. their own homes or the community in which they lived). This alternative was perceived as a more dignified process for people than transporting them to the ED, which was dislocated from their social reality: The person isn’t displaced and . . . having to go to an emergency department. They can be seen in their own environment. (Voice of inpatient mental health staff) There were clinical advantages for this approach in that it facilitated a holistic assessment of the person in the social and environmental context within which the person functioned: The clinician is seeing them in that environment, in that context as well, and so they’re actually able to make a much more accurate assessment. (Voice of police staff) Use of police stations There were examples described of the use of police stations in the pathway toward crisis resolution. This followed circumstances whereby a person was transported to police holding facilities following alleged serious offending. Concern about the persons mental health status at this point then led to involvement of the NPACER and potential diversion to address mental health needs: The (police) can take somebody who they might arrest, somebody who they believe is performing a criminal act and then they take them back to the police station and during the course of the interview they might have concerns that that person’s actually mentally unwell and then they may say ‘look, I’m holding you here under Section 10 and we’re going to get
  • 11. the NPACER’. (Voice of police staff) Progress through the ED The impact of the NPACER on the ED was viewed positively. Improved communication between police officers, mental health clinicians, and ED staff was cited as aiding the smooth pathway of people in crisis through the ED. Diversion of those not requiring ED assessment was viewed as enabling those presenting with physical healthcare needs to receive optimal care: If you’re in the ED of an evening shift and you’ve come there with a physical complaint, now you’ However, those in mental health crisis with co-existing physical health-care needs were still appropriately prioritized to the ED: There might be queries about the person’s physical health-care needs as well as mental health-care needs. . . . If my crew assess and find anything physical then that’s the priority, they must go through the ED for that. (Voice of police staff) When situations arose for people in mental health crisis who required the services of the ED to address physical needs, there was prior communication between the NPACER and the ED staff, which allowed preparation before arrival to ease the person through the ED experience. Furthermore, faster turnaround for people in the ED was facilitated by mental health assessments being completed in the community by the NPACER team: You get the phone call that you know when they arrive in the ambulance bay. They don’t just walk the patient into a chaotic situation. You assess the patient outside; you bring them in. It’s all very planned and well set up and the resources are there. You know what to expect. (Voice of ED staff) Admission to acute mental health inpatient services A role of NPACER is to divert acutely unwell people in crisis directly to acute mental health inpatient services for admission. This timely and efficient diversion was positively reported: You take the right patient to the right place at the right time. (Voice of ED staff) Timely admission to the acute mental health inpatient services was also viewed as advantageous for the police: The ED is probably going to be a minimum of 3 hours. Now that’s 3 hours we can commit to the community. So in terms of a win for us, if we can have direct
  • 12. admissions and stay out of the ED environment, then we can get back on the road. (Voice of police staff) Means for improving the NPACER In considering improvements, there were one-off comments regarding: (i) the need for more on-call support from a psychiatrist; and (ii) the need for professional development to manage people in crisis from culturally and linguistically diverse communities. However, there were more consistent calls from participants for additional resources to expand the NPACER from more than one work shift throughout the day: Maybe the possibility of increased hours. (Voice of police staff) Extending the hours and, of course, increasing the resource. (Voice of ED staff) A cautionary note emerged that the perceived success of the NPACER did not necessarily mean that it was a model that could be easily translated to mental health services in other areas. The high volume of mental health crises attended by the police was singled out as a defining reason for the model working in this particular area: We have a high need for the NPACER. If that need’s not there, I don’t think the collaboration model would be very effective at all. . . . I believe it works well because of the high demand we have in that mental health space. (Voice of police staff) DISCUSSION The major finding of this study was the perceived ability of the NPACER, a specialist second responder team to people in mental health crisis, to reduce behavioural escalation, improve consumer outcomes, and improve access to appropriate mental health care. Specifically, participants described the important role the NPACER played in: (i) diverting consumers from the ED to more appropriate and timely mental health care; (ii) allowing direct access to inpatient mental health services; (iii) releasing police officers to other non-mental health-related tasks; (iv) increasing knowledge transfer and building rapport among interagency teams; and (v) reducing adverse events that may be associated with a stand-alone police response. Emergency department clinicians have expressed concern about the safety of people in mental health crisis and a lack of resource to support mental health crisis presentations to the ED
  • 13. (Al-Khafaji et al. 2014; Jelinek et al. 2013; Kerrison & Chapman, 2007). The results of the current study support such sentiments about the challenge created by a stand-alone police response that existed prior to the NPACER. Furthermore, as collaboration across services is fundamental to the consumer’s pathway through mental health crisis (Boscarato et al. 2014; Morphet et al. 2012) and to provide appropriate care (Lamb et al. 1995), the results of the current study highlight the benefit of interagency collaboration due to a specialist second responder team and the resulting improvements in service utilization. Interestingly, as staff occasionally do not respect professional abilities of staff from interfacing services (Hollander et al. 2012), there much more likely to get a better service than you would preNPACER. (Voice of police staff) results of the current study highlight the knowledge and skill development a specialist second responder team was able to foster. Police have reported that reducing ‘down-time’ in hospital EDs is important for improving police morale and efficiency (Borum et al. 1998; Shapiro et al. 2014). Responses of police in the current study indicate the ability of a specialist second responder team to achieve such ends by quickly releasing police to respond to other jobs and resolving crises in the community without the need for the ED transportation. This study also indicated the use of police station holding facilities as part of improving the pathway of service utilization for people in mental health crisis. Given the difficulties of police detecting people with mental illness in police holding cells (Baksheev et al. 2012), there is potential for responses such as the NPACER to assist in this regard. However, this study tells us little about the experience of people transported to police stations or the appropriateness of this diversion. As such, there remains the need for further research regarding police interaction with people with mental health crisis in such facilities (Chappell & O’Brien 2014). Limitations This study attempted to access the views of a large number of stakeholders interfacing with a combined police and mental health nurse
  • 14. team responding to people in mental health crisis. However, this was a single second response team in metropolitan Melbourne. Furthermore, representatives of the stakeholder groups were purposively selected for interview. Finally, consumer and carer advisors were interviewed, who had spoken to their peers about their experience of the NPACER, rather than those directly involved. As such, data may not represent all the experiences or perspectives of consumers who were responded to by the NPACER, and data may also not generalize to joint police and clinical specialist second responder teams that may operate under different models of care either in Australia or internationally. CONCLUSION The aim of this study was to describe the perceptions of major stakeholders on the ability of the NPACER model to reduce behavioural escalation and improve the service utilization of people in mental health crisis. This specialist second responder team enabled the ED diversion, direct access to inpatient mental health services, reduced police officer ‘down-time’, improved interagency collaboration and knowledge transfer, and improvements in service utilization and transition through such services, compared with a typical stand- alone police response to people experiencing mental health crisis in the community. ACKNOWLEDGEMENTS The authors acknowledge Sergeant Andrew Hiam (Epping Police Station), Mr Peter Kelly (Operations Manager, NorthWestern Mental Health), Robynne Cook (Acting CEO, the Northern Hospital), and those people interviewed for their support of this project. AUTHOR CONTRIBUTIONS All authors contributed to the conceptualization and conduct of the research. All authors contributed to and approved the final version of the manuscript. B. M. collected data, and B. M. and J. O. analyzed data. REFERENCES Al-Khafaji, K., Loy, J. & Kelly, A.-M. (2014). Characteristics and outcomes of patients brought to an emergency department by police under the provisions (Section 10) of the Mental Health Act in Victoria, Australia. International Journal of Law and Psychiatry, 37, 415–419. Australian Bureau of Statistics
  • 15. (2014). Data by region. [Cited 1 Aug 2014]. Available from: URL: http://stat.abs.gov.au/itt/ r.jsp?databyregion Australian Institute of Health and Welfare (2012). Mental health services provided in emergency departments. [Cited 1 Aug 2014]. Available from: URL: http://mhsa.aihw.gov.au/ services/emergency-departments/ Baksheev, G., Ogloff, J. & Thomas, S. (2012). Identification of mental illness in police cells. Psychology, Crime and Law, 18 (6), 529–542. Borum, R., Deane, M., Steadman, H. & Morrissey, J. (1998). Police perspectives on responding to mentally ill people in crisis: Perceptions of program effectiveness. Behavioral Sciences & the Law, 16 (4), 393–405. Boscarato, K., Lee, S., Kroschel, J., Hollander, Y., Brennan, A. & Warren, N. (2014). Consumer experience of formal crisisresponse services and preferred methods of crisis intervention. International Journal of Mental Health Nursing, 23, 287–295. Chappell, D. & O’Brien, A. (2014). Police responses to persons with a mental illness: International perspectives. International Journal of Law and Psychiatry, 37, 321–324. Compton, M., Bahora, M., Watson, A. & Oliva, J. (2008). A comprehensive review of extant research on Crisis Intervention Team (CIT) programs. The Journal of the American Academy of Psychiatry and the Law, 36, 47–55. Fisher, W. & Grudzinskas, A. Jr (2010). Crisis intervention teams as the solution to managing crisis involving persons with serious psychiatric illnesses: Does one size fit all? Journal of Police Crisis Negotiations, 10, 58–71. Guba, E. & Lincoln, Y. (2005). Paradigmatic controversies, contradictions, and emerging confluences. In: N. Denzin & Y. Lincoln (Eds). The Sage Handbook of Qualitative Research. (pp. 191–216). Thousand Oaks, CA: Sage. Hollander, Y., Lee, S., Tahtalian, S., Young, D. & Kulkarni, J. (2012). Challenges relating to the interface between crisis mental health clinicians and police when engaging with people with a mental illness. Psychiatry, Psychology and Law, 19 (3), 402–411. Jelinek, G., Weiland, T., Mackinlay, C., Gerdtz, M. & Hill, N. (2013). Knowledge and confidence of Australian emergency department clinicians in
  • 16. managing patients with mental health-related presentations: Findings from a national qualitative study. International Journal of Emergency Medicine, 6, 2. Kalucy, R., Thomas, L. & King, D. (2005). Changing demand for mental health services in the emergency department of a public hospital. Australian and New Zealand Journal of Psychiatry, 39, 74–80. Kerrison, S. & Chapman, R. (2007). What general emergency nurses want to know about mental health patients presenting to their emergency department. Accident and Emergency Nursing, 15, 48–55. Knott, J., Pleban, A., Taylor, D. & Castle, D. (2007). Management of mental health patients attending Victorian emergency department. Australian and New Zealand Journal of Psychiatry, 41, 759–767. Lamb, H., Shaner, R., Elliott, D., DeCuir, W. & Foltz, J. (1995). Outcomes for psychiatric emergency patients seen by an outreach police-mental health team. Psychiatric Services, 46, 1267–1271. Mays, N. & Pope, C. (1995). Rigour and qualitative research. British Medical Journal, 311, 109–112. Morphet, J., Innes, K., Munro, I. et al. (2012). Managing people with mental health presentations in emergency departments – a service exploration of the issues surrounding responsiveness from a mental health care consumer and carer perspective. Australian Emergency Nursing Journal, 15, 148–155. Patton, M. (2002). Qualitative Research and Evaluation Methods, 3rd edn. Thousand Oaks, CA: Sage Publications. Shafiei, T., Gaynor, N. & Farrell, G. (2011). The characteristics, management and outcomes of people identified with mental health issues in an emergency department, Melbourne, Australia. Journal of Psychiatric and Mental Health Nursing, 18 (1), 9–16. Shapiro, G., Cusi, A., Kirst, M., O’Campo, P., Nakhost, A. & Stergiopoulos, V. (2014). Co- responding police-mental health programs: A review. Administration and Policy in Mental Health and Mental Health Services Research, doi: 10.1007/s10488-014-0594-9. State Government of Victoria (1986). Mental Health Act 1986. Melbourne, Vic.: Department of Health. State Government of Victoria (2005). Mental Health Presentations to the Emergency
  • 17. Department. Melbourne, Vic.: Department of Human Services. State Government of Victoria (2014). Mental Health Act 2014. Melbourne, Vic.: Department of Health. Steadman, H., Deane, M., Borum, R. & Morrissey, J. (2000). Comparing outcomes of major models of police responses to mental health emergencies. Psychiatric Services, 51, 645– 649. Stebbins, R. (2001). Exploratory Research in the Social Sciences. Sage University Paper Series on Qualitative Research Methods, Vol. 48. Thousand Oaks, CA: Sage. Thomas, D. (2006). A general inductive approach for analysing qualitative evaluation data. American Journal of Evaluation, 27, 237–246. Name __________________________________ Problem Set 4 1. John Taylor has suggested the following rule as a policy guide for the Federal Reserve *0.5()0.5 federal funds rate * real rate expected inflation rate target inflation rate Okun's law 2(*) unemployment rate * natural rate of unemploment ttttart t t tar
  • 18. tt t RRRY R RR YUU U U ppp p p =++-+ = = = = =-- = = Suppose that the real rate is 2%, expected rate of inflation is 1.5 %, current unemployment rate is 5.5%, and the natural rate of unemployment is estimate to be 6%. According to the Taylor model, what federal funds rate would achieve a target inflation rate of 2%? Suppose with a global savings glut we assume a real rate of zero, what the nominal federal funds rate associated with a 2% inflation target? Still assuming a zero real rate, what happens to the nominal federal funds rate if the Fed tries to achieve a target inflation rate of 3%? 2. Suppose the Fed does an overnight repo in the amount of $20 million with a primary dealer. Illustrate this transaction with the T-accounts below. 3. Arrange the items listed below into a correct
  • 19. Federal Reserve balance sheet; i.e., lists the assets and liabilities. Net portfolio holdings of Maiden Lane LLC Deferred availability cash items Reverse repurchase agreements Mortgage-backed securities Gold certificate account Federal Reserve notes Central bank liquidity swaps Items in process of collection Term deposits held by depository institutions Net portfolio holdings of TALF LLC Treasury Bills Federal agency debt securities U.S. Treasury, General Account Capital paid in Foreign currency Bank premises Treasury Notes and Bonds
  • 20. Coins Foreign deposits Surplus Federal Reserve notes Special drawing rights (SDRs) Repurchase agreements Loans 4. Indicate the effect of each of the following changes on bank reserves (+ = increase and - = decrease). Increase in Federal Reserve Notes Outstanding Decrease in foreign deposits Increase in Treasury cash holdings Decrease in primary credit Decrease in Treasury bills Increase in agency securities Increase reverse repos Increase in secondary credit Increase in Treasury deposits 5. Suppose the Federal Reserve instructs the Trading
  • 21. Desk to purchase $1 billion of securities. Show the result of this transaction on the balance sheets of the Federal Reserve System and commercial banks. What happens to the liquidity of the banking system? 6. Suppose the Federal Reserve instructs the Trading Desk to sell $850 million of securities. Show the result of this transaction on the balance sheets of the Federal Reserve System and commercial banks. What happens to the liquidity of the banking system? 7. A recent headline in Reuter’s read as follows: China's central bank on Sunday cut the amount of cash that banks must hold as reserves, the second industry-wide cut in two months … The People's Bank of China (PBOC) lowered the reserve requirement ratio (RRR) for all banks by 100 basis points to 18.5 percent, …. Explain what impact this policy change would have on the balance sheet of PBOC and the commercial banks. 8. Using the Federal Reserve Statistical Release (H.4.1) classify the sources of reserves, uses of reserves and the net change in reserves. Federal Reserve Primary Dealer Money-Center Bank If the reserve requirement is 10%, by how much will deposits
  • 22. increase as a result of this transaction? If the demand for money was assumed to be constant, what is your prediction about the level of interest rates? 4 _1497687830.unknown