Benchmark change initiative implementation, evaluation, and sus

1. Benchmark - Change Initiative: Implementation, Evaluation,
and Sustainability
You will utilize the week 4 change model for this assignment.
Review the feedback/ remarks and make any changes or
modifications necessary for the submission of this assignment.
Evaluate the performance of your organization or department
(Prime Healthcare Organization). Identify an area that would
significantly benefit from initiating a change (refer to week 4
assignment). Write a paper (1,500-1,750 words) in which you
describe the particular area you propose to address through a
change initiative. Include the following for your company:
1. Discuss the issues in this area and the current outcomes as a
result of the issues.
2. Describe the external and/or internal driving forces,
contributing issues, and the people affected.
3. Evaluate the stakeholders involved and discuss how they will
be affected by your change initiative.
4. Clarify your role and responsibility as a change leader.
Discuss the leadership theory (or theories) you will use to guide
the change process.
5. Discuss the change agents you need to recruit in order to
successfully implement your change. Describe the roles of these
change agents.
6. Utilize your change model to develop strategies: (a) Explain
the relevance of this model to your organization; and (b)
Present the strategic aspects using your model. Be sure to
clearly define the purpose of each aspect, the people involved,

2. and the actions that need to be taken.
7. Identify, or predict, the potential barriers to change. Discuss
possible ways to overcome these obstacles, including methods
for dealing with emerging or unforeseen circumstances that
could impede implementation.
8. Describe the evaluation methods you will use to determine
the level of success of your change initiative. Discuss what
metrics or measurable determinates you will use.
9. Propose strategies to anchor change or support continuous
change.
10. Establish how your change plan supports the organizational
mission/goal, genuinely addresses stakeholder concerns, and
will serve as an equitable contribution for the community or
society overall.
Prepare this assignment according to the guidelines found in the
APA Style Guide. An abstract is not required.
This assignment uses a rubric. Please review the rubric prior to
beginning the assignment to become familiar with the
expectations for successful completion.
You are required to submit this assignment to LopesWrite.
Prime Healthcare Organization
Our mission and our values guide how we conduct our business,
what we believe in and where we are headed.
Our Promise
To provide compassionate care and clinical excellence to all
patients as we create hospitals that improve healthcare in every

3. community we serve.
Our Mission
To save and improve hospitals so that they can deliver
compassionate, quality care to patients and better healthcare for
communities.
Prime Hospital's Mission
To deliver compassionate, quality care to patients and better
healthcare to communities.
Our Values
Quality
We are committed to always providing exceptional care and
performance.
Compassion
We deliver patient-centered healthcare with compassion, dignity
and respect for every patient and family.
Community
We are honored to be trusted partners who serve, give back and
grow with our communities.
Physician-Led
We are a uniquely physician-founded and physician-led
organization that allows doctors and clinicians to direct
healthcare at every level.
1
8
Comments
[Repeat title on first page of text; See APA, 2.4, 2.27 Table 2.1,
Figure 2.4]
Your paper will benefit from a stronger introduction. The
introduction provides you with an opportunity to capture your

4. reader's attention by indicating what the paper will be about and
how you will be describing something or arguing a point. Begin
your introduction with an attention grabber i.e., summary
information, anecdote, or startling information. If the attention
grabber is only a sentence or two, add one or two more
sentences that will lead the reader from your opening to your
thesis statement. Usually, a statement at the end of your
introductory paragraph delineates your thesis, such as: This
paper is about/will show (add your paper’s main points); will
suffice]
[Level 1 Headings need to be Centered (Do not underline or
italicize) (See APA, p. 113)] [Do not to use excessive bullet
points or numbering in your papers, rather focus on explaining
each point in paragraph form.] There are five levels of heading
in APA Style. Level 1 is the highest or main level of heading,
Level 2 is a subheading of Level 1, Level 3 is a subheading of
Level 2, and so on through Levels 4 and 5.
The number of headings to use in a paper depends on the length
and complexity of the work.
If two levels of heading are needed, use Levels 1 and 2. If three
levels of heading are needed, use Levels 1, 2, and 3 (and so on).
If only one level of heading is needed, use Level 1.
Use only the number of headings necessary to differentiate
distinct sections in your paper; short student papers may not
require any headings. Furthermore, avoid these common errors
related to headings
Change Initiative- Creating Vision (Prime Healthcare

5. Organization)
Grand Canyon University
LDR-615-O501
September 8th, 2021
Having the desire and ability to change in today's ever-changing
environment has become a necessity for any organization that
wishes to sustain its growth. Change is an important aspect that
allows organizations to have positive aspects which lead to
relevance and competitiveness. Change also develops skills,
encourages innovation, and leads to better opportunities.
Change can occur in large scale or small scale; large-scale
change entails complete makeover, while small-scale change
entails miniature changes such as the departmental level. This
write-up will discuss a change initiative within Prime
Healthcare Organization.
1. Describe your organization, including the organization's
mission, and identify the various stakeholders.
Prime Healthcare Organization is designed in a hierarchical
structure where it is headed by several department managers
who report to the top overall manager. Some of the departments
within the organization include the accident and emergency
department, Microbiology department, screening division, and
X-rays department. Some of the managers heading these
departments are either specialists in the area or appointed
managers. Their main function is to ensure that the department
achieves its obligations within the organization. When certain
issues arise within these departments, the managers are wholly
responsible for mitigating the problems and informing the top
management (Diab, Safan & Bakeer, 2018). Prime Healthcare

6. Organization's mission is to necessitate compassionate, quality
care to patients and the community.
The institution’s major stakeholders are;
i. The Public. These are people who have come to the
organization seeking medical services.
ii. The government. One of the key stakeholders in the
organization is the government which is in charge of regulation
and other crucial services.
iii. Health insurance. These are insurance companies that pay
for services offered within the institution, such as surgical and
medical expenses.
iv. Management. The management represents the institution's
administrators; they include managers and other department
leaders (Schwingrouber et al., 2021).
v. Care providers. These are the skilled personnel within the
institution; they include midwives, dentists, nurses, and other
medical practitioners.
vi. Non-governmental institutions. These are non-profit
institutions organized at various levels to help Prime Healthcare
Organization in delivering essential services.
1. Identify the external and internal forces that drive
organizational change in your field or industry. Explain the
origin or reason for these internal or external driving forces.
Explain how these forces directly affect the viability of your
organization.
Any changes occurring in an institution must have a real cause
since change does not just occur unexpectedly. Drivers of
change are the reason why change can be termed as being
continuous. This section will split the forces into two sections
for better analysis; internal and external.
Internal Forces
These are the source of change found within the organization
and can be easily controlled. In this case, they include;
i. Human resources. This is the workforce or personnel
obligated to deliver various services within the institution. For
instance, the top managers are the main sources of change since

7. they have the mandate to make overall decisions regarding any
necessary changes.
ii. Activities. These refers to processes aimed at producing
valuable output to clients. They include management, good
communication, diagnosing and treating patients, and decision-
making.
iii. Organizational structure. This is the organization's structure
that ensures that all components are well maintained to promote
healthy relationships. This can be defined hierarchically and at
individual levels.
External forces
This refers to sources of change that affect the institution as a
result of external factors, and the organization has little or no
control. They include;
i. Technology. This is one external driver that is always
changing with time due to advancements and innovation. To
offer top-notch services, the institution must always keep up
with these changes.
ii. Culture. Some people highly value their culture and customs.
Such cultures may influence the type of changes that the
organization is implementing.
iii. Economy. The economy represents a key aspect since it
surrounds the institution from all directions, including
competitors and credit policies (Real, Bardach &
Bardach, 2017). Such aspects have to be considered when
making any changes.
1. Choose one of the driving forces. Describe the specific issues
this driving force creates or will potentially create for your
organization or department.
The chosen driving force is Technology. Technology
represents an area that deals with advanced science and the
application of knowledge. When new technology is adopted,
then several changes are expected to occur in the organization
(Dearing, 2018). These changes include the following;
i. When new technology is adopted, the workforce will need to

8. update their skills in order to operate some of the machines
efficiently.
ii. Technology will also bring about new decision-making
processes since many things will change, particularly in the
mode of operation.
iii. Technology will also influence competition in a positive
manner since the organization will now have the ability to
deliver efficient and customized services.
iv. New technology will also emphasize efficiency and accuracy
in the activities, services, and processes of producing the
desired output.
1. Propose the steps needed for your organization or department
to respond to this driving force.
i. Members of the organization or department need to be
informed on why the new technology needs to be adopted,
including some of the problems it will solve in the organization.
ii. A committee or team of well-informed individuals should be
created so that they can facilitate a successful transition.
iii. The committee should also formulate a clear budget
explaining the highlighted amounts. The proposed amounts
should be aligned with the organization’s financial status.
iv. The chosen committee should also facilitate and supervise
the installation of the new technology. The team should also
ensure that all staff members are well educated on how to
effectively use the newly installed technology.
v. Barriers that may prevent smooth implementation of change
in the organization should be addressed and mitigated to prevent
unforeseen challenges.
1. Predict how employees at various levels in the organization
will respond to your proposed change initiative.
An organization is comprised of different types of people,
and this means that their reactions will be different. In this
case, the reactions may be different because of different
attitudes, preferences, and tastes. It is expected that people will
bring forth different views since people adjust their feelings and
attitudes depending on what makes them comfortable and happy

9. (De la Perrelle et al., 2020). Employees that will have direct
interaction or benefit from the technology will happily embrace
and support the idea; on the other hand, employees that will not
benefit directly from the change will not openly support the
initiative.
1. Develop a vision for change. Describe how this vision
correlates with the organization's mission and how you will
present this vision to internal stakeholders.
In this case, my vision for change in the organization is to offer
quality services that are affordable to all; this way; we shall
keep the community healthier and strong for the economic
benefit of the country. The organization is located in an area
where not all patients are able to comfortably afford some of the
healthcare services being offered. With a plan at hand and
cooperation from our sponsors and stakeholders, we can launch
a program aimed at financially assisting the less fortunate
members and the community as a whole. This vision is directly
in line with the institution's mission to necessitate
compassionate, quality care to patients and the community as a
whole. Before engaging our sponsors and shareholders, I will
first engage members of my department and the organization as
a whole so that I can have a well-thought-out plan to present
(Sundaram, Ziade & Quinn, 2020). With the help of department
managers, a detailed budget can be formulated so that sponsors
can have an easy time approving it.
1. Predict how you think your vision will assist internal
stakeholders in supporting the change initiative. Identify
potential considerations posed by stakeholders and discuss how
you will respond.
Internal stakeholders in the organization include
employees and senior management. Every member of the
institution belongs to a particular community, and a sizable
fraction of their families reside there. For this reason, I am
confident that everyone in the organization will support the idea
fully since it will benefit them directly or indirectly. Some of

10. the potential considerations posed by stakeholders include the
following;
i. Labor. In this case, we will have to recruit other people to
help in implementing the plan in some of the areas we visit
because fully engaging the workforce might be challenging
since Prime Healthcare Organization will still be operational.
ii. Funding. Since funding might pose a challenge, we will get
resources from the government and other willing non-
governmental institutions that support the idea.
References
De la Perrelle, L., Radisic, G., Cations, M., Kaambwa, B.,
Barbery, G., & Laver, K. (2020). Costs and economic
evaluations of quality improvement collaboratives in healthcare:
A systematic review. BMC Health Services
Research, 20(1). https://doi.org/10.1186/s12913-020-4981-5
Dearing, J. W. (2018). Organizational readiness tools for global
health intervention: A review. Frontiers in Public
Health, 6. https://doi.org/10.3389/fpubh.2018.00056
Diab, G. M., Safan, S. M., & Bakeer, H. M. (2018).
Organizational change readiness and manager' behavior in
managing change. Journal of Nursing Education and
Practice, 8(7), 68-77. https://doi.org/10.5430/jnep.v8n7p68
Real, K., Bardach, S. H., & Bardach, D. R. (2017). The role of
the built environment: How decentralized nurse stations shape
communication, patient care processes, and patient
outcomes. Health Communication, 32(12), 1557-
1570. https://doi.org/10.1080/10410236.2016.1239302
Schwingrouber, J., Loschi, A., Gentile, S., & Colson, S. (2021).
An exploratory study of hospital stakeholders’ perceptions
on the introduction of advanced practice nurses. Recherche en
soins infirmiers, (2), 104-121. https://www.cairn-
int.info/article-E_RSI_145_0104--an- exploratory-study-of-
hospital.htm

11. Sundaram, R., Ziade, D., & Quinn, D. (2020). Drivers of
Change: An Examination of Factors That Prompt Managers
to Enforce Changes in Business. International Journal of
Management, 11(5).
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3628966
Benchmark - Change Initiative: Implementation, Evaluation,
and Sustainability - Rubric
Collapse All
The Need for Change
25 points
Criteria Description
The Need for Change
5. Excellent
25 points
The need for change including specifying the issue and the
current outcomes resulting from the issue is thoroughly
discussed with rich detail, including all necessary elements.
4. Good
21.75 points
The need for change including specifying the issue and the
current outcomes resulting from the issue is discussed,
including all necessary elements.
3. Satisfactory
19.75 points
The need for change including specifying the issue and the
current outcomes resulting from the issue is included, but
discussion is cursory and lacking in depth.
2. Less than Satisfactory
18.5 points
The need for change including specifying the issue and the
current outcomes resulting from the issue is discussed, but
discussion is incomplete or inaccurate.
1. Unsatisfactory
0 points
The need for change including specifying the issue and the

12. current outcomes resulting from the issue is not discussed.
Driving Forces
12.5 points
Criteria Description
Driving Forces
5. Excellent
12.5 points
Description of internal and/or external driving forces,
contributing issues, and people affected is thoroughly discussed
with rich detail, including all necessary elements.
4. Good
10.88 points
Description of internal and/or external driving forces,
contributing issues, and people affected is discussed, including
all necessary elements.
3. Satisfactory
9.88 points
Description of internal and/or external driving forces,
contributing issues, and people affected is included, but
discussion is cursory and lacking in depth.
2. Less than Satisfactory
9.25 points
Description of internal and/or external driving forces,
contributing issues, and people affected is incomplete or
inaccurate.
1. Unsatisfactory
0 points
Description of internal and/or external driving forces,
contributing issues, and people affected is not included.
Stakeholder Evaluation
12.5 points
Criteria Description
Stakeholder Evaluation
5. Excellent
12.5 points
Evaluation of stakeholders and how they will be affected by the

13. change initiative is thoroughly discussed with rich detail,
including all necessary elements.
4. Good
10.88 points
Evaluation of stakeholders and how they will be affected by the
change initiative is discussed, including all necessary elements.
3. Satisfactory
9.88 points
Evaluation of stakeholders and how they will be affected by the
change initiative is included, but discussion is cursory and
lacking in depth.
2. Less than Satisfactory
9.25 points
Evaluation of stakeholders and how they will be affected by the
change initiative is incomplete or inaccurate.
1. Unsatisfactory
0 points
Evaluation of stakeholders and how they will be affected by the
change initiative is not included.
The Role of the Leader in the Change Initiative
25 points
Criteria Description
The Role of the Leader in the Change Initiative
5. Excellent
25 points
The role of the leader in the change initiative is thoroughly
presented with rich detail and includes discussion of all
necessary elements.
4. Good
21.75 points
The role of the leader in the change initiative is presented and
includes discussion of all necessary elements.
3. Satisfactory
19.75 points
The role of the leader in the change initiative is presented, but
it is cursory and lacking in depth.

14. 2. Less than Satisfactory
18.5 points
The role of the leader in the change initiative is present, but it
is incomplete or inaccurate.
1. Unsatisfactory
0 points
The role of the leader in the change initiative is not addressed.
Change Agents and Roles
25 points
Criteria Description
Change Agents and Roles
5. Excellent
25 points
Discussion of necessary change agents and their respective roles
in implementing change is thoroughly discussed with rich
detail, including all necessary elements.
4. Good
21.75 points
Discussion of necessary change agents and their respective roles
in implementing change is discussed, including all necessary
elements.
3. Satisfactory
19.75 points
Discussion of necessary change agents and their respective roles
in implementing change is included, but discussion is cursory
and lacking in depth.
2. Less than Satisfactory
18.5 points
Discussion of necessary change agents and their respective roles
in implementing change is incomplete or inaccurate.
1. Unsatisfactory
0 points
Discussion of necessary change agents and their respective roles
in implementing change is not included.
Application of the Change Model to Develop Strategies (B)
25 points

15. Criteria Description
Application of the Change Model to Develop Strategies Develop
strategy for implementing and managing change within an
organization. (C 3.5, 6.5)
5. Excellent
25 points
The change model is thoroughly applied with rich detail and the
resulting strategies include all necessary elements.
4. Good
21.75 points
The change model is thoroughly applied and the resulting
strategies include all necessary elements.
3. Satisfactory
19.75 points
The change model is applied, but the resulting strategies are
cursory and lacking in depth.
2. Less than Satisfactory
18.5 points
The change model is applied, but the resulting strategies are
incomplete or inaccurate.
1. Unsatisfactory
0 points
The change model is not applied to develop strategies.
Overcoming Barriers to Change (B)
25 points
Criteria Description
Overcoming Barriers to Change Demonstrate flexibility and
adaptability in response to changing or unknown circumstances.
(C 1.5)
5. Excellent
25 points
Overcoming barriers to change is thoroughly presented with rich
detail and includes discussion of all necessary elements.
4. Good
21.75 points
Overcoming barriers to change is presented and includes

16. discussion of all necessary elements.
3. Satisfactory
19.75 points
Overcoming barriers to change is presented, but it is cursory
and lacking in depth.
2. Less than Satisfactory
18.5 points
Overcoming barriers to change is presented, but it is incomplete
or inaccurate.
1. Unsatisfactory
0 points
Overcoming barriers to change is not addressed.
Evaluation Methods
25 points
Criteria Description
Evaluation Methods
5. Excellent
25 points
Evaluation methods for determining the success of the change
initiative are extremely thorough with specific metrics or
measurable determinants clearly defined and numerous relevant
details.
4. Good
21.75 points
Evaluation methods for determining the success of the change
initiative are complete and include specific metrics or
measurable determinants and relevant details.
3. Satisfactory
19.75 points
Evaluation methods for determini ng the success of the change
initiative are included but lack specific metrics or measurable
determinants and relevant details.
2. Less than Satisfactory
18.5 points
Evaluation methods for determining the success of the change
initiative are incomplete or inaccurate.

17. 1. Unsatisfactory
0 points
Evaluation methods for determining the success of the change
initiative are not included.
Strategies for Sustaining Change
12.5 points
Criteria Description
Strategies for Sustaining Change
5. Excellent
12.5 points
Strategies for sustaining change are thoroughly presented with
rich detail and include discussion of all necessary elements.
4. Good
10.88 points
Strategies for sustaining change are complete and include
discussion of all necessary elements.
3. Satisfactory
9.88 points
Strategies for sustaining change are presented, but discussion is
cursory and lacking in depth.
2. Less than Satisfactory
9.25 points
Strategies for sustaining change are incomplete or inaccurate.
1. Unsatisfactory
0 points
Strategies for sustaining change are not addressed.
Overall Effectiveness of Change Plan
12.5 points
Criteria Description
Overall Effectiveness of Change Plan
5. Excellent
12.5 points
Discussion of how the change plan supports the organizational
mission and goals, addresses stakeholder concerns, and
contributes to the community of society is thoroughly presented
with rich detail and includes discussion of all necessary

18. elements.
4. Good
10.88 points
Discussion of how the change plan supports the organizational
mission and goals, addresses stakeholder concerns, and
contributes to the community of society is presented and
includes discussion of all necessary elements.
3. Satisfactory
9.88 points
Discussion of how the change plan supports the organizational
mission and goals, addresses stakeholder concerns, and
contributes to the community of society is cursory and lacking
in depth.
2. Less than Satisfactory
9.25 points
Discussion of how the change plan supports the organizational
mission and goals, addresses stakeholder concerns, and
contributes to the community of society is incomplete or
inaccurate.
1. Unsatisfactory
0 points
Discussion of how the change plan supports the organizational
mission and goals, addresses stakeholder concerns, and
contributes to the community of society is not included.
Thesis Development and Purpose
7.5 points
Criteria Description
Thesis Development and Purpose
5. Excellent
7.5 points
Thesis is comprehensive and contains the essence of the paper.
Thesis statement makes the purpose of the paper clear.
4. Good
6.53 points
Thesis is clear and forecasts the development of the paper.
Thesis is descriptive and reflective of the arguments and

19. appropriate to the purpose.
3. Satisfactory
5.93 points
Thesis is apparent and appropriate to purpose.
2. Less than Satisfactory
5.55 points
Thesis is insufficiently developed or vague. Purpose is not
clear.
1. Unsatisfactory
0 points
Paper lacks any discernible overall purpose or organizing claim.
Argument Logic and Construction
12.5 points
Criteria Description
Argument Logic and Construction
5. Excellent
12.5 points
Clear and convincing argument that presents a persuasive claim
in a distinctive and compelling manner. All sources are
authoritative.
4. Good
10.88 points
Argument shows logical progressions. Techniques of
argumentation are evident. There is a smooth progression of
claims from introduction to conclusion. Most sources are
authoritative.
3. Satisfactory
9.88 points
Argument is orderly, but may have a few inconsistencies. The
argument presents minimal justification of claims. Argument
logically, but not thoroughly, supports the purpose. Sources
used are credible. Introduction and conclusion bracket the
thesis.
2. Less than Satisfactory
9.25 points
Sufficient justification of claims is lacking. Argument lacks

20. consistent unity. There are obvious flaws in the logic. Some
sources have questionable credibility.
1. Unsatisfactory
0 points
Statement of purpose is not justified by the conclusion. The
conclusion does not support the claim made. Argument is
incoherent and uses noncredible sources.
Mechanics of Writing (includes spelling, punctuation, grammar,
and language use)
12.5 points
Criteria Description
Mechanics of Writing (includes spelling, punctuation, grammar,
and language use)
5. Excellent
12.5 points
The writer is clearly in command of standard, written, academic
English.
4. Good
10.88 points
Prose is largely free of mechanical errors, although a few may
be present. The writer uses a variety of effective sentence
structures and figures of speech.
3. Satisfactory
9.88 points
Some mechanical errors or typos are present, but they are not
overly distracting to the reader. Correct and varied sentence
structure and audience-appropriate language are employed.
2. Less than Satisfactory
9.25 points
Frequent and repetitive mechanical errors distract the reader.
Inconsistencies in language choice (register) or word choice are
present. Sentence structure is correct but not varied.
1. Unsatisfactory
0 points
Surface errors are pervasive enough that they impede
communication of meaning. Inappropriate word choice or

21. sentence construction is employed.
Paper Format (use of appropriate style for the major and
assignment)
5 points
Criteria Description
Paper Format (use of appropriate style for the major and
assignment)
5. Excellent
5 points
All format elements are correct.
4. Good
4.35 points
Appropriate template is fully used. There are virtually no errors
in formatting style.
3. Satisfactory
3.95 points
Appropriate template is used. Formatting is correct, although
some minor errors may be present.
2. Less than Satisfactory
3.7 points
Appropriate template is used, but some elements are missing or
mistaken. A lack of control with formatting is apparent.
1. Unsatisfactory
0 points
Template is not used appropriately or documentation format is
rarely followed correctly.
Documentation of Sources
12.5 points
Criteria Description
Documentation of Sources (citations, footnotes, references,
bibliography, etc., as appropriate to assignment and style)
5. Excellent
12.5 points
Sources are completely and correctly documented, as
appropriate to assignment and style, and format is free of error.
4. Good

22. 10.88 points
Sources are documented, as appropriate to assignment and style,
and format is mostly correct.
3. Satisfactory
9.88 points
Sources are documented, as appropriate to assignment and style,
although some formatting errors may be present.
2. Less than Satisfactory
9.25 points
Documentation of sources is inconsistent or incorrect, as
appropriate to assignment and style, with numerous formatting
errors.
1. Unsatisfactory
0 points
Sources are not documented. Total 250 points