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Resilience Program Development
                                for
                       Senior Management
                               and
                   Safety Critical Occupations




Presented to:                 Glen Barber, Queensland Rail

Contact:                      Rory Arneil, Goodlife Software Ltd
                              rory.arneil@goodlifesoftware.co.uk
Introduction


The MoodMapping software application helps people self manage their:



•      Mental and Physical Wellbeing
•      Lifestyle, diet, exercise, relationships
•      Performance through energy, wellbeing and positive choices
•      Medical disorders such as obesity and bipolar




          based on the best selling book (MoodMapping Macmillan 2009)
MoodMapping and Safety Critical Occupations


•   Depressed People are a danger to themselves
    and others e.g. oil rigs

•   Managing people in safety critical occupations requires knowing
    how people feel

•   Not easy as cannot tell from outside

•   Words, ability for humans to describe requires thick (very long)
    explanations
Management Team




     Rory Arneil                        Jon Lambert                         Dr Liz Miller

-Business Development                  -CFO and Advisory                    -R&D
-Product Lead                          -Business Strategist                 -Education Lead

                                                                      •Qualified in Neuroscience,
•BA Hons in Economics ,               •BSC with 20 years experience    Psychology, General
 Business and French                   in software market              Practice and Occupational
                                                                       Health
•13 years in Enterprise IT sales      •Led Tibco Finance to IPO
                                                                      •Voted MIND Champion 2008 and
•Worked at Wombat / NYSE              •CFO at Wombat Financial         founded Doctors Support Network
 Technologies. Served algorithmic      Software (now NYSE
 trading community with market data    Technologies) and was          Wide experience working with
 products and managed services.        responsible for a $200M exit   safety critical occupations e.g.
                                                                      fire service and railways
•Based in London, UK                  •Good knowledge of US medical
                                      insurance market                •Worked at Aviva, Rood Lane,
                                                                      JP Morgan and Accenture
                                      •Based in San Francisco, USA
                                                                      •Based in London, UK
Market by Sector

Personal Health                                      Corporate Health and Performance
                         Self-help = $10.5 billion     Supporting....
 Delivering....                                                                             £26 billion UK
                         mHealth = $2.1billion
                                                                                             $10.5 billion
                                                       >Individuals and teams
 >Self management toolset
 >Mental and physical health education                 >Safety critical occupations
                                                       >Occupational health
 >Recovery
                                                       >Employee Assistance Programs
 >Lifestyle
                                                       >Performance insights for HR




                                                     Charity            Remote monitoring market
Research for Incumbent Health                                           $7.1 billion 2010 > $22 billion 2015

 Evaluating....                                        Supporting....

 >Diet mentoring                                       >Tele-counselling
 >Drug and alcohol support and recovery                >Rehabilitation support
 >Behavioural support for pharma industry              >Remote monitoring for relapse prevention
Personal Management   What is it?
Personal Management
                       MoodMapping with…

        Single Click         Words         Slider Bars




 Page
Personal Management                         Change
                                            Take control




Delivered initially using mobile and web.
Personal Management
                                            Mood History
                                            Build Awareness




Delivered initially using mobile and web.
Strategies
   Get physical
    Avoid alcohol

   Meditate

   Choose the right friend

   Stroke an animal
Personal Management
                      What is mood ?

                      5 Keys to Mood
                      Physical Health

                      Surroundings

                      Relationships

                      Knowledge

                      Nature
Personal Management

                 Identify Mood Problems: Diagnosis Tool



                                                     What needs to happen
                                            Score      to make it a 10?
        Nature       Physical Health
                                             5      Improve running / diet

                                             6      Keep on top of cleaning

                                             2      Learn not speak my mind
  Knowledge              Surroundings
                                             7      Brush up on interview skills

                                             3      Live true to values
              Relationships




P. 79
Personal Management

           Identify Mood Problems: Diagnosis Tool



                                               What needs to happen
                                      Score      to make it a 10?
                                       5      Improve running / diet

                                       6      Keep on top of cleaning

                                       2      Learn not speak my mind
                                       7      Brush up on interview skills

                                       3      Live true to values




P. 79
Personal
Corporate                       Education

                             Understand Principles




            Delivered via:            -Instructor Led Training Courses
                                      -E-learning for each affliction type (chicken soup)
                                      -Workshops to user groups
Personal
Corporate                        Education
                    Avoid breaking point     Understand Limitations




            Delivered via:            -Instructor Led Training Courses
                                      -E-learning bespoke according to each affliction type
                                      -Workshops to user groups
Personal Management        Remote Support
Corporate Health
                           Call for Help......if necessary
Charity




                 Best practice strategy content uploaded to an individual’s mobile
                       Personalized recommendations by mental health affliction

  Delivered via screen pops as a
  remote monitoring tool (via API) to:                   -Occupational Health Teams
                                                         -Employee Assistance Programmes
                                                         -Charity Counsellors
                                                         -Tele-health and Online Counsellors
Personal Management
                               Data Privacy


  Personal data storage options:

  1) Handset-only storage option

  2) Share with carers or friends and family

  4) Share with occupational health / EAP

  Note: employee data not held by each
  employer. Data anonymized if used for
  HR Performance insights and stored externally
Additional Features
Lifestyle
                        Music and Mood




 Drag and drop songs
Corporate




            Organisational Performance
Corporate   Desktop: Single Click Plotting
                   Doesn’t disrupt your day!
Corporate

            Performance: Temperature of Organisation
Corporate

       Performance Audit: Engagement by Department




 Drag & Drop. Prioritized messaging. Delivered using BI analytics for Consumer Edition and Professional Edition.
Corporate

         Performance: Employee Engagement by Subject




 Drag & Drop. Prioritized messaging. Delivered using BI analytics for Consumer Edition and Professional Edition.
Personal
Corporate         Education: Stopping Smoking

                “What mood swings to expect during your quit attempt”




            Delivered via:           -Instructor Led Training Courses
                                     -E-learning bespoke according to each affliction type
                                     -Workshops to user groups
Personal
Corporate               Education: Food and Mood
Charity




            “How Food Tastes?” versus “How Food Makes You Feel?”



            Delivered via:         -Instructor Led Training Courses
                                   -E-learning bespoke according to each affliction type
                                   -Workshops to user groups
Personal    What to expect
Corporate
Charity
Food Strategies
   Glass of water
   Avoid alcohol

   Eat with other people

   Don’t eat on the run

   Eat at regular intervals through out the day
Mind and Body
Research
            HRV measures physical fatigue. iThlete
Lifestyle
            http://www.myithlete.com/ithlete-lowdown/ tells you when you should
            rest and recover (red), take gentle exercise (amber) or train hard
            (green).

            Goodlife is correlating mental and physical fatigue
Link brain activity with mood via MoodMapping
                      Future Research study

•Selecting subjects (either healthy controls or patients or both)

•Perform tasks in the MRI scanner using the MoodMapping web
UI to characterize a "behavioral phenotype" and record "brain
activation".

•Link brain activity with behavioural data or mood via
MoodMapping.

•How brain activity differs between distinct MoodMapping use
cases

•Different subject groups from safety critical occupations and
other groups e.g. soccer players and management consultants
Research
Lifestyle   Personal Sensors: Self Tracking
Quickstart Program and Transfer of Knowledge
MoodMapping to support a resilience programme for critical roles and
executives

Personal Management Tool and Training Support to enable staff to
improve their wellbeing and performance


Dr Liz Miller deliver training workshops and support groups online

Copies of the MoodMapping method available for mobile use delivered to
all participants


Software incorporates features and algorithms of moodmapping method
(see Macmillan book 2009)

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Resilience Program Development for Safety Critical Occupations

  • 1. Resilience Program Development for Senior Management and Safety Critical Occupations Presented to: Glen Barber, Queensland Rail Contact: Rory Arneil, Goodlife Software Ltd rory.arneil@goodlifesoftware.co.uk
  • 2. Introduction The MoodMapping software application helps people self manage their: • Mental and Physical Wellbeing • Lifestyle, diet, exercise, relationships • Performance through energy, wellbeing and positive choices • Medical disorders such as obesity and bipolar based on the best selling book (MoodMapping Macmillan 2009)
  • 3. MoodMapping and Safety Critical Occupations • Depressed People are a danger to themselves and others e.g. oil rigs • Managing people in safety critical occupations requires knowing how people feel • Not easy as cannot tell from outside • Words, ability for humans to describe requires thick (very long) explanations
  • 4. Management Team Rory Arneil Jon Lambert Dr Liz Miller -Business Development -CFO and Advisory -R&D -Product Lead -Business Strategist -Education Lead •Qualified in Neuroscience, •BA Hons in Economics , •BSC with 20 years experience Psychology, General Business and French in software market Practice and Occupational Health •13 years in Enterprise IT sales •Led Tibco Finance to IPO •Voted MIND Champion 2008 and •Worked at Wombat / NYSE •CFO at Wombat Financial founded Doctors Support Network Technologies. Served algorithmic Software (now NYSE trading community with market data Technologies) and was Wide experience working with products and managed services. responsible for a $200M exit safety critical occupations e.g. fire service and railways •Based in London, UK •Good knowledge of US medical insurance market •Worked at Aviva, Rood Lane, JP Morgan and Accenture •Based in San Francisco, USA •Based in London, UK
  • 5. Market by Sector Personal Health Corporate Health and Performance Self-help = $10.5 billion Supporting.... Delivering.... £26 billion UK mHealth = $2.1billion $10.5 billion >Individuals and teams >Self management toolset >Mental and physical health education >Safety critical occupations >Occupational health >Recovery >Employee Assistance Programs >Lifestyle >Performance insights for HR Charity Remote monitoring market Research for Incumbent Health $7.1 billion 2010 > $22 billion 2015 Evaluating.... Supporting.... >Diet mentoring >Tele-counselling >Drug and alcohol support and recovery >Rehabilitation support >Behavioural support for pharma industry >Remote monitoring for relapse prevention
  • 6. Personal Management What is it?
  • 7. Personal Management MoodMapping with… Single Click Words Slider Bars Page
  • 8. Personal Management Change Take control Delivered initially using mobile and web.
  • 9. Personal Management Mood History Build Awareness Delivered initially using mobile and web.
  • 10. Strategies Get physical Avoid alcohol Meditate Choose the right friend Stroke an animal
  • 11. Personal Management What is mood ? 5 Keys to Mood Physical Health Surroundings Relationships Knowledge Nature
  • 12. Personal Management Identify Mood Problems: Diagnosis Tool What needs to happen Score to make it a 10? Nature Physical Health 5 Improve running / diet 6 Keep on top of cleaning 2 Learn not speak my mind Knowledge Surroundings 7 Brush up on interview skills 3 Live true to values Relationships P. 79
  • 13. Personal Management Identify Mood Problems: Diagnosis Tool What needs to happen Score to make it a 10? 5 Improve running / diet 6 Keep on top of cleaning 2 Learn not speak my mind 7 Brush up on interview skills 3 Live true to values P. 79
  • 14. Personal Corporate Education Understand Principles Delivered via: -Instructor Led Training Courses -E-learning for each affliction type (chicken soup) -Workshops to user groups
  • 15. Personal Corporate Education Avoid breaking point Understand Limitations Delivered via: -Instructor Led Training Courses -E-learning bespoke according to each affliction type -Workshops to user groups
  • 16. Personal Management Remote Support Corporate Health Call for Help......if necessary Charity Best practice strategy content uploaded to an individual’s mobile Personalized recommendations by mental health affliction Delivered via screen pops as a remote monitoring tool (via API) to: -Occupational Health Teams -Employee Assistance Programmes -Charity Counsellors -Tele-health and Online Counsellors
  • 17. Personal Management Data Privacy Personal data storage options: 1) Handset-only storage option 2) Share with carers or friends and family 4) Share with occupational health / EAP Note: employee data not held by each employer. Data anonymized if used for HR Performance insights and stored externally
  • 18.
  • 19. Additional Features Lifestyle Music and Mood Drag and drop songs
  • 20. Corporate Organisational Performance
  • 21. Corporate Desktop: Single Click Plotting Doesn’t disrupt your day!
  • 22. Corporate Performance: Temperature of Organisation
  • 23. Corporate Performance Audit: Engagement by Department Drag & Drop. Prioritized messaging. Delivered using BI analytics for Consumer Edition and Professional Edition.
  • 24. Corporate Performance: Employee Engagement by Subject Drag & Drop. Prioritized messaging. Delivered using BI analytics for Consumer Edition and Professional Edition.
  • 25. Personal Corporate Education: Stopping Smoking “What mood swings to expect during your quit attempt” Delivered via: -Instructor Led Training Courses -E-learning bespoke according to each affliction type -Workshops to user groups
  • 26. Personal Corporate Education: Food and Mood Charity “How Food Tastes?” versus “How Food Makes You Feel?” Delivered via: -Instructor Led Training Courses -E-learning bespoke according to each affliction type -Workshops to user groups
  • 27. Personal What to expect Corporate Charity
  • 28. Food Strategies Glass of water Avoid alcohol Eat with other people Don’t eat on the run Eat at regular intervals through out the day
  • 29. Mind and Body Research HRV measures physical fatigue. iThlete Lifestyle http://www.myithlete.com/ithlete-lowdown/ tells you when you should rest and recover (red), take gentle exercise (amber) or train hard (green). Goodlife is correlating mental and physical fatigue
  • 30. Link brain activity with mood via MoodMapping Future Research study •Selecting subjects (either healthy controls or patients or both) •Perform tasks in the MRI scanner using the MoodMapping web UI to characterize a "behavioral phenotype" and record "brain activation". •Link brain activity with behavioural data or mood via MoodMapping. •How brain activity differs between distinct MoodMapping use cases •Different subject groups from safety critical occupations and other groups e.g. soccer players and management consultants
  • 31. Research Lifestyle Personal Sensors: Self Tracking
  • 32. Quickstart Program and Transfer of Knowledge MoodMapping to support a resilience programme for critical roles and executives Personal Management Tool and Training Support to enable staff to improve their wellbeing and performance Dr Liz Miller deliver training workshops and support groups online Copies of the MoodMapping method available for mobile use delivered to all participants Software incorporates features and algorithms of moodmapping method (see Macmillan book 2009)

Editor's Notes

  1. Comfort food. Carbohydrate based is slow release energy. Porridge. If you skip breakfast regularly, the body starts to think its going into starvation mode so starts storing. Mind / body overlap. Concentration in school – not eating the right foods (most common parent complaints) Socialise.
  2. schools
  3. Comfort food. Carbohydrate based is slow release energy. Porridge. If you skip breakfast regularly, the body starts to think its going into starvation mode so starts storing. Mind / body overlap. Concentration in school – not eating the right foods (most common parent complaints) Socialise.