ISO Training Presentations

1. What is ISO?
The International Organization for Standardization (Organisation internationale de
normalisation), widely known as ISO, is an international standard-setting body
composed of representatives from various national standards organizations.
Founded on 23 February 1947, the organization promulgates world-wide industrial
and commercial standards. It is headquartered in Geneva, Switzerland.
While ISO defines itself as a non-governmental organization, its ability to set
standards that often become law, either through treaties or national standards,
makes it more powerful than most non-governmental organizations. In practice,
ISO acts as a consortium with strong links to governments.

2. Why Independent Company
should become ISO Certified?

3. Sparks is already ISO Certified

4. What are the benefits we can get
in ISO?
• Provides a documented systems, which controls the activity, service
and product
• Produces written procedures that define authority, responsibility,
interfaces
• Ensures activity/ service/ product meets all specified requirements
• Promotes reputation in the market place through customer
satisfaction

5. • Provides a system, which ensures that all non-compliance, errors,
deficiencies, complaints and quality problems are immediately identified,
controlled and dealt with through feedback loops
•Provides efficiency and cost effectiveness
•Motivates staff towards a pride in carrying out job
•Promotes improved industrial relations through interfaces and
Interdepartmental co-operation and input
•Controls all activity/ service/ product changes
•Provides activity/ service/ product performance data through feedback
analysis

6. •Identifies and controls training needs
•Improves communications
•Produces historical records to confirm levels of quality/ system
effectiveness and activity/ service/ product achievement and assist with
product liability claims
•Provides information for employee induction

7. QUALITY CONCEPTS
The need to achieve quality in processes, services and products
and ‘getting it right first time’ is a goal of any business, which
needs to maintain and sustain profitability
Therefore, the prime concern of any organization must offer
services and/ or products which:
•Meet a well defined purpose or need
•Satisfy its users’/ customers’ expectations and contractual
requirements (I.e. Health and Safety, Environmental, etc.
•Can be offered at a competitive price or within budget
•Provide value for money
•Will yield a profit on the resources invested
•Are supplied within delivery timescales agreed/ required by the
user/ customer

8. Organizational Goals
In order to meet its objectives, the Company should organize
itself in such a way that the technical, administrative and
human factors affecting the quality of its products and services
will be under control. All such control should be oriented
towards the reduction, elimination and, most importantly,
prevention of quality non-compliances.
A quality management system should be developed and
implemented for the purpose of accomplishing the objectives
set out in a company’s quality policies.
In order to achieve maximum effectiveness and to satisfy
customer expectations, it is essential that the quality
management system be appropriate to the type of activity and
to the product or service being offered.

9. QUALITY MANAGEMENT SYSTEM’S
REQUIREMENTS:
THE GENERAL REQUIREMENTS
The organization shall establish, document, implement and maintain
a quality management system and continually improve its
effectiveness in accordance with the requirements of this
International Standard

10. The organization shall:
1. Identify the processes needed for the quality management system and
their application throughout the organization
2. Determine the sequence and interaction of these processes
3. Determine criteria and methods needed to ensure that both the
operation and control of these processes are effective
4. Ensure the availability of resources and information necessary to
support the operation and monitoring of these processes
5. Monitor, measure and analyze these processes, and
6. Implement actions necessary to achieve planned results and continual
improvement of these processes