Information pack regarding VoIP.co.uk\'s services for Contact Centres

1. VoIP.co.uk
Telford Road
Bicester
OX26 4LD
Tel: (01869) 222500
@: sales@voip.co.uk

2. VoIP.co.uk is a business grade VoIP telephony provider founded in
2004. Since then the company has enjoyed strong support and
investment from our founding Directors to develop a stable and
high grade service that we offer to our customers. We are a
company that understands that telephony is at the centre of what a
contact centre does and as such has to be reliable. Below are some
brief points about VoIP.co.uk;
 Managing Director Adam Crisp a qualified Cisco Engineer with
15 years working in the IT and telecommunications sectors.
 The company is supported by a strong board of directors with an
average of more than 20 years of experience at the Chief
Executive and Managing Director level of telecoms companies in
Europe and Russia, with revenues up to $10 bn per year
 VoIP.co.uk has no external debt
 The current focus of the company is to replace existing ISDN (PRI
& BRI) to PBXs with reliable, secure, resilient and cost effective
VoIP links
 Full interoperability tested with most major PBX vendors and
auto dialler platforms
 One point of contact, no further charges from or involvement
with BT

3. VoIP is a game changer in a contact centre environment. Our
technology can give you a commercial advantage over using ISDN.
We have developed some unique features such as our Trunk
Selector which is great for load balancing one phone number of
multiple worldwide contact centres for example. The points below
are some of the main benefits of using VoIP.co.uk;
 Flexibility, VoIP.co.uk can up and down scale voice channels to
match requirements. If you have a new campaign running we can
instantly provision more voice channels.
 CLI presentation and out of area number purchase, VoIp.co.uk
can present any CLI (subject to proof of ownership) required. We
can also provide telephone numbers in any UK dialling code as
well as world wide numbers.
 Cost effective over ISDN. We can lower monthly charges as VoIP
connections tend to be far cheaper than ISDN 30. We also have
no connection changes and bill all calls per second.
 Superior Technology. VoIP.co.uk can offer per extension billing
for your reporting needs, load balancing off calls over multiple
sites. We call this Trunk Selector and will be cover later in this
document.

4. VoIP.co.uk can provide a fully Direct Access
managed ISDN 30 replacement PSTN
from £190 per 30 channels.
Delivered down out own high
IP PBX VoIP.co.uk
grade connections. This is a PCI
compliant solution as it is a private Network
IP circuit.
Indirect Access
Use your existing leased line
connections and pay £4 per
month per voice channel. SRTP
and TLS encryption available
for PCI compliance at
additional cost
Internet
ISDN PBX connects
via gateway device or
H323 or SIP PBX
requiring on-site
Border controller
fully managed by
VoIP.co.uk IP PBX

5. Direct SIP Access on a VoIP.co.uk Direct IP Access Product
(PRI Replacement)
BRI Chls ISDN VoIP Customer Customer %
Monthly Customer Savings Savings Customer
Rental Price Per Per Savings
Per Month Annum
Month
2 4 68 60 8 96 12%
4 8 136 80 56 672 41%
PRI 12 204 120 84 1,008 41%
PRI 16 272 144 128 1,536 47%
PRI 24 408 204 204 2,448 50%
PRI 30 510 240 270 3,240 53%
All Figures in GBP, prices quoted are a comparison between standard BT ISDN pricing
and VoIP.co.uk Direct IP Access Circuits.
Further cost reductions from price
of minutes, per second billing and
no connection charges

6. VoIP.co.uk can route incoming calls for Contact Centres to
multiple world wide end points. We can do this on a
percentage weighting, time of day and is real-time
changeable by the end user.

7. Ready to take the next step?
Need some more information to see how all this fits in your
business?
Give the VoIP.co.uk team a call to discuss, we can provide full pre
sales advice and even onsite consultancy to help with any needs.
VoIP.co.uk look forward to hearing from you and helping you and
your contact centre move into the world of IP communications
Kind Regards
Simon Wright
Sales Director
VoIP.co.uk
Tel: (01868) 222500
@: simon.wright@voip.co.uk
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