8. The commonality between the classic wicked problems and
our SharePoint challenges is the social challenge of driving
an unending series of changes across population groups
without any guidepost or verification that our measures
are taking hold.
- Paul Culmsee
12. “…depending on the conditions,
something that works for one
organisation may completely suck for
another (thereby invalidating the
notion of an arbitrary “best” practice).”
- Paul Culmsee
https://www.linkedin.com/pulse/what-does-project-
management-mean-me-managers-sermon-paul-culmsee
14. Who owns the strategy?
Do you have the right skill set in place?
Do you have tummlers in place?
Community organizers are key to driving
adoption success.
Make sure you’re starting out with the right
mix of personalities & talents.
Implementation team
15. Do your executives understand user adoption
is a service and not a project?
Executive support is vital.
Without executive support, your passion
project can never become an enterprise
strategy.
Leadership
16. Your users
Are they overwhelmed by technical jargon?
Are they disenfranchised due to previous bad
experiences?
Have they been “voluntold” and resent the
imposition?
Your user adoption strategy needs to be
inspired by and designed for your users.
17. What 3 words would your employees use to
describe your company?
Is it toxic?
Is it innovative?
Is it truly a ‘best place to work’?
A study in company personality, cultural
norms, and company nomenclature will help
you position your user adoption strategy.
Company “feel”
18. Outcome
What’s your user adoption vision?
What problem are you trying to solve?
Don’t get ahead of yourself. Focus on the
100-level outcomes before the 400-level
ones.
Take the time to build an adoption strategy
that reflects where you are today and where
you’re going.
21. Formation Adoption Maturation
• SP2013 deployment
• Formalized
governance
• Help desk support
• 1:1 coaching
• ROI case studies
• Internal SPUG
• Lightning Rounds
• SP2013 training
program
• SharePoint Ninjas
• Hack-a-thon
Company A
23. ROI Case Study
• Need
– Teams used multiple versions of a single Excel spreadsheet to submit, track & assign issues
• Solution
– Moved data online to SharePoint
– Built an automated work queue. When team members log in, they see issues assigned to them
• Benefits
– No more work compiling & sharing multiple spreadsheets
– Everyone can add/view issues simultaneously
– No more duplicate reporting of issues
– Employees have a dashboard that queues up key deliverables
– Total savings = $11,267/month and $135,200/year
30. Annual review
input
Invite to monthly
event
Cool Active
Directory name
Desk swag
Extra MySite
space
Prioritized
SharePoint help
tickets
Seat on enterprise
SharePoint
advisory board
Special sandbox
access
Gift vouchers
Days off work
Peer recognition
Free coaching /
mentoring
Free training
certificates
Serious brag
rights
Special parking
spot
Conference
passes
33. Formation Adoption Maturation
• Hold innovation game
sessions
• Host coffee chats
• Seed ‘starter’ projects
• Build ROI case studies
• Simplify governance
processes
• Launch SharePoint
training
• Build an internal SPUG
• Launch a Collab Hub
• Deploy a SharePoint
Showcase
• Solution Days event
• Recognition program
Company B
42. Formation Adoption Maturation
• SP2013 deployment
• Formalized
governance
• Help desk support
• 1:1 coaching
• ROI case studies
• Internal SPUG
• Lightning Rounds
• SP2013 training
program
• SharePoint Ninjas
• Hack-a-thon
Company A
43. Formation Adoption Maturation
• Hold innovation game
sessions
• Host coffee chats
• Seed ‘starter’ projects
• Build ROI case studies
• Simplify governance
processes
• Launch SharePoint
training
• Build an internal SPUG
• Launch a Collab Hub
• Deploy a SharePoint
Showcase
• Solution Days event
• Recognition program
Company B
44. “Adoption is not something that can be mandated. Adoption
occurs when users decide for themselves that the solution
provides them with a net benefit.”
- Socialtext white paper
http://www.socialtext.com/solutions/wp_implementation.php
