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VIRTUAL TOURS<br />LAN CHI TRAN<br />
DESCRIPTION<br />Provide a view tour of hotels (or any services) : people can see what the hotels look like, what is going...
THE IMPACT ON CUSTOMER SERVICE EXPECTATIONS OF THE CAPABILITIES PRESENTED<br />Easy to use when they just have smart phone...
TYPES OF HOSPITALITY OPERATIONS WILL BENEFIT<br />Luxury hotels are the ones who benefits the most.<br /><ul><li>People ar...
 Boutique hotels with cool decoration.</li></li></ul><li>TYPES OF SERVICES OR BENEFITS CURRENTLY OUTSIDE<br />Restaurants:...
Real video of food.
Travel agencies</li></ul>- Show clients the general view of museums.<br />
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Virtual tour

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Virtual tour

  1. 1. VIRTUAL TOURS<br />LAN CHI TRAN<br />
  2. 2. DESCRIPTION<br />Provide a view tour of hotels (or any services) : people can see what the hotels look like, what is going on, how it is decorated, etc. <br />Just download the apps on mobile phones, people can discover the services that they want to book.<br />
  3. 3. THE IMPACT ON CUSTOMER SERVICE EXPECTATIONS OF THE CAPABILITIES PRESENTED<br />Easy to use when they just have smart phones.<br />People can figure out the services that they desire to book  they feel assured.<br />Reduce complaints of the customers because they already know what the services look like.<br />Speed<br />Mobile and tablet support<br />
  4. 4. TYPES OF HOSPITALITY OPERATIONS WILL BENEFIT<br />Luxury hotels are the ones who benefits the most.<br /><ul><li>People are eager to see how the hotels is when they book, what changes of the hotels recently
  5. 5. Boutique hotels with cool decoration.</li></li></ul><li>TYPES OF SERVICES OR BENEFITS CURRENTLY OUTSIDE<br />Restaurants:<br /><ul><li>Virtual tours of the restaurants: tables, decoration, flowers, etc.
  6. 6. Real video of food.
  7. 7. Travel agencies</li></ul>- Show clients the general view of museums.<br />
  8. 8. HOW CAN A HOTEL USE THE CAPABILITIES TO CREATE DIGITAL DIFFERENTIATION<br />Now, there are not many hotels which used this application. So be the first hotels using this apps is very good. People are excited.<br />Always put more video, pictures.<br />Always changes decoration, etc.<br />Ensure that the apps is good i.e easy to follow, look around, etc.<br />
  9. 9. IMPRESSION<br />The tools used by Virtual tours are combined well: collecting image from satellite, google map, google place. <br />Just click on the site of a hotel, people can see what their service looks like<br />

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