Multi-channel customer support allows customer conversation in one place through email, phone, live chat, social media channels like Facebook & Twitter.

1. Business Growth With Multi-Channel Customer Support
In today’s world, multi-channel customer support implies that a business carries
out their service operations on a combination of service platforms and channels like
phone, email, or live chat support, along with social media and even self-service.
A multi-channel customer support ensures that your customers can obtain a consistent
experience across the board, irrespective of their choice of a communication channel.
It also helps you understand which channel is the best medium to engage with your
customers. Take a look at this infographic to know more.