How does Watson Workspace compare to other team collaboration tools like Microsoft Teams, Slack, Spark, and others? Come learn from the experts as we explore how Watson Workspace compares. What makes Watson Workspace different from the crowded market space? Where do other products shine? How are customers using these products? Are other markets affected? So many questions to be answered in 30 minutes. We’ll get into the details of what really makes Watson Workspace potentially very valuable for users and how organizations are determining their team collaboration priorities.

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13
Watson Workspace vs Other
Team Collaboration Tools
Daniel Lieber, IIUI (dlieber@iiui.com)
Marlon Machado, IBM (mmachado@us.ibm.com)

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3. Social Connections 13 Philadelphia, April 26-27 2018
Acknowledgments and disclaimers
Short version: This is our opinion based upon currently available information. Details below.
© Copyright Innovative Ideas Unlimited, Inc. and IBM Corporation 2017. All rights reserved.
U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule
Contract with IBM Corp.
IBM, the IBM logo, ibm.com, and IBM Watson Workspace are trademarks or registered trademarks of
International Business Machines Corporation in the United States, other countries, or both. If these and other
IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or
™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this
information was published. Such trademarks may also be registered or common law trademarks in other
countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at
ibm.com/legal/copytrade.shtml
Microsoft, Windows, and Internet Explorer are trademarks or registered trademarks of Microsoft Corporation
in the United States, other countries, or both.
IIUI, the IIUI logo, and the LEARN Methodology are trademarks or registered trademarks of Innovative Ideas
Unlimited, Inc. in the United States, other countries, or both.
Other company, product, or service names may be trademarks or service marks of others.
Forward-looking statements may change without notice.

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More acknowledgments and disclaimers
Availability. References in this presentation to IBM products, programs, or services do not
imply that they will be available in all countries in which IBM operates.
The workshops, sessions and materials have been prepared by IBM or the session speakers
and reflect their own views. They are provided for informational purposes only, and are neither
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Agenda
• What IBM thinks
• The competitors
• The needs
• The key differentiators
• Industry outlook

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What IBM thinks

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According to IBM…
Watson Workspace Other team collaboration tools

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You’re thinking this

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When the reality is probably more like this

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It’s a matter of generations!
1st Generation 2nd Generation 3rd Generation
UNIX chat (various)
BBS
Commodore Q-Link
CompuServe CB Simulator
Mirabilis ICQ
AOL AIM
Yahoo! Messenger
Pidgin
MSN Messenger
IBM Sametime
QQ
Jabber
Skype
Google Talk
Microsoft OCS/Lync
WeChat
Facebook Messenger
Lane
Viber
…
Slack
HipChat
Moxtra
Rocket.Chat
Ryver
Facebook Workplace
Microsoft Teams
…
4th Generation
1910 Ford Model T 1954 Goggomobil T250 1994 Toyota Camry 2017 Tesla Model S
IBM Watson Workspace

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A platform for workstream collaboration
AI-powered outcome-centric collaboration
• Special-purpose, structured spaces
• Customized to the unique needs of
teams and processes
• Built on Watson and the ICS portfolio
• Exploiting IBM’s strength and depth in
vertical industry solutions and services
• Leveraging strategic partnerships
• Sold as solutions designed to solve
specific business problems

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The goal
To be the standard platform for
cognitive conversational solutions
designed to solve business problems
companies have despite having
collaboration tools in place.
IBMWatson Workspace

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Our focus is on industry and domain solutions

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Powered by
Watson
Workspace

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It’s a solution sale, not a widget sale

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The competition

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Slack
• Extremely well known
• Freemium model
• Many integrations with UX
• Solid apps for all common
platforms
• Proprietary data store
• Teamspace/channel sprawl
• Binary presence
Warning: Enterprise Grid pricing

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Slack Overload!

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Microsoft Teams
• Product confusion
within Office365
• Consistent UX
across devices
• Limited integration
• FAST development
iterations
• Guest access is
complicated

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Jury is Out: Positive and Negative reviews

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Skype
• Globally known
• Free
• Consumer use model
• History changes with
versions
• Requires two way
acceptance

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Skype for Business
• Familiar UX to Skype users
• Rebranded Lync
client/service with updated
logos and features
• Integration with Consumer
Skype is not consistently
stable
• Major product confusion
• Requires Skype for
Business account

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Google G Suite Hangouts
• Requires Google+ or G
Suite account for full
access
• Content types are limited
(text, video centric)
• Mobile First design
• More common for video
chat/direct consumer
Skype competitor
• Free and paid plans

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Cisco Webex Spark
• Team centric
• Has optional Cisco
Spark Board
integration
• Consistent UX across
many hardware
platforms (desktop,
mobile, wall monitors,
telephony devices)
• Limited integrations

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Discord
• Chat based
• Channels
• Designed for gamers
• Large install base
• Core functionality is
free

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Atlassian Stride (pka HipChat)
• Team oriented
• Gets expensive, fast
beyond Basic service
• Licensing is term based,
including for on-premises
• Integrates with other
Atlassian products, e.g.
Confluence, JIRA
• Product confusion is
common

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How to Analyze…

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The Needs
• Communication
• Context
• Files
• Meetings
• Notifications
• Presence Awareness
• External Users/Access
• Integration
• Data Exchange
• Bots
• Programmability Services
• Templating

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The Key Differentiators
• Network reach
• Capabilities
• Desktop
• Mobile
• Integration
• Summarization
• Presence Awareness
• Intelligent Actions
• Federated Search
• Cost

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Industry Outlook
• Timing
• Integration
• Multi-Sensory/”Unified” Communications
• text, video, voice, screen sharing

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So what is the right solution for you?
• Based on organizational priorities
• Short-term efficiencies
• Long-term efficiency
• Consistent process
• Integration with other systems
• Intentional separation or assimilation with consumer product
• Direct Costs/Total Cost of Ownership (Licensing,
Implementation, Support, etc.)
• Data ownership
• Data/transaction retention requirements
• User experiences and expectations across devices

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