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Soccnx13 Integrate Salesforce and IBM Connections

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Salesforce is opportunity and product structed, IBM Connection is Knowhow and Person centric. How do we connect the system to get the best from both world? See how generic and easy to use the final solution is. Get the facts about the Building blocks and our lesson learned.

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Soccnx13 Integrate Salesforce and IBM Connections

  1. 1. Philadelphia, April 26-27 2018 Learn how Sika integrates IBM Connections into Salesforce Andreas Rosen, QKom GmbH ar@qkom.de
  2. 2. Social Connections 13 Philadelphia, April 26-27 2018
  3. 3. Social Connections 13 Philadelphia, April 26-27 2018 About Me I'm the co-founder of soapgateQ!, an open source Webservice API for IBM Domino. Working for many years with IBM Software I'm now also actively designing solutions for the Salesforce platform. So it became natural for me to connect my favourite systems. I'm active at German communities DNUG and Salesforce User Group Frankfurt. I was honoured to speak at Dreamforce 2014, Social Connect 7 &10 and the Salesforce World Tour 2016. I like to share my passion for clever connected systems. We love to integrate and it shows.
  4. 4. Social Connections 13 Philadelphia, April 26-27 2018 About Now Salesforce is structured around Opportunities and Products, whereas IBM Connections is know-how and person centric. How do we connect the systems to get the best from both worlds? See how generic and easy to use the final solution is. Get the facts about the building blocks and our lessons learned. Our work can be used as a blue print for other integrations.
  5. 5. Social Connections 13 Philadelphia, April 26-27 2018 About Sika Sika is a specialty chemicals company with a leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing and protecting in the building sector and the motor vehicle industry. Sika has subsidiaries in 100 countries around the world and manufactures in over 190 factories. It's more than 18,000 employees generated annual sales of CHF 6.25 billion in 2017 (= USD 6.6 billion)
  6. 6. Social Connections 13 Philadelphia, April 26-27 2018 Knowledge Base 13’500SIKA EMPLOYEES HAVE ACCESS TO ONE GLOBAL SIKACONNECT 4’700 USERS IN FIVE ORGS ACCESS SALESFORCE
  7. 7. Social Connections 13 Philadelphia, April 26-27 2018 Integration
  8. 8. Social Connections 13 Philadelphia, April 26-27 2018 Ingredients for a successful Integration • Identity & Security • Functionality & API • Smart & Seamlessly
  9. 9. Social Connections 13 Philadelphia, April 26-27 2018 Identity & Security
  10. 10. Social Connections 13 Philadelphia, April 26-27 2018 Welcome to Authorization • Single point of trust • Ask for access • Login to IBM Connections • Grant access • Return to Salesforce • Technical user is no option
  11. 11. Social Connections 13 Philadelphia, April 26-27 2018 OAuth 2.0 Identity Provider (IBM Connections Internal Application) IBM Connections APISalesforce Handshake / Token Token / Webservice Requests
  12. 12. Social Connections 13 Philadelphia, April 26-27 2018 Lessons learned • IBM Connections OAuth 2.0 • Special flavoured • Renamed variable • No scope allowed here • Own implementation is needed
  13. 13. Social Connections 13 Philadelphia, April 26-27 2018 Think functional
  14. 14. Social Connections 13 Philadelphia, April 26-27 2018 Welcome to Connections • Community component • Live data • Updates • Files • Forum/Wiki • etc. • Based on OpenSearch API
  15. 15. Social Connections 13 Philadelphia, April 26-27 2018 Smarten your relations • Share knowledge by linking • Remember the who • Enrich with the why • Respect the security
  16. 16. Social Connections 13 Philadelphia, April 26-27 2018 Smart Inheritance
  17. 17. Social Connections 13 Philadelphia, April 26-27 2018 Smart linking for products • Connect your products • Select • Communities • Documentation • Specialists • Add Products to Opportunity • Inherit the knowledge
  18. 18. Social Connections 13 Philadelphia, April 26-27 2018 Let's show it live
  19. 19. Social Connections 13 Philadelphia, April 26-27 2018 Lessons learned
  20. 20. Social Connections 13 Philadelphia, April 26-27 2018 Sika communities • Product/Region • Highly professional organized • Clear usage of features • Cloud based social Intranet • Free organized • Public or Restricted ... Good job, Sika!
  21. 21. Social Connections 13 Philadelphia, April 26-27 2018 Sealing and Bonding Wiki • Product Home • Where to order • Specialists • Certificates, Approvals • Further Materials • References ... Great value, Sika!
  22. 22. Social Connections 13 Philadelphia, April 26-27 2018 Lessons learned • Let complex ideas lead to simple solutions • ...and make it mobile available in both worlds • Do less, but do it right • ...extend search by filter on communities
  23. 23. Social Connections 13 Philadelphia, April 26-27 2018 Thanks! Questions? • Andreas Rosen, CEO QKom GmbH, Germany • Email: andreas.rosen@qkom.de • Mobile: +49 (0) 172 65 66 515 • LinkedIn: linkedin.com/in/andreasrosen
  24. 24. Social Connections 13 Philadelphia, April 26-27 2018 Well, Sika doesn't end here... • Connections Customizer • Manage external users • Hide invite dialogue if your'e not part of the cool kids community • ...let's get a beer (later?)
  25. 25. Social Connections 13 Philadelphia, April 26-27 2018 Resources • Q!Connections - Connector between Salesforce and IBM Connections • Homepage: tr.im/qconnect • AppExchange: tr.im/get-qconnect • Salesforce Developer Organization • Signup: tr.im/sfdc • IBM Connections Search • API Documentation: tr.im/con-search-api • OpenSearch • Begin your journey: tr.im/opensearch
  26. 26. Social Connections 13 Philadelphia, April 26-27 2018
  • thierry.batut

    Jun. 14, 2018

Salesforce is opportunity and product structed, IBM Connection is Knowhow and Person centric. How do we connect the system to get the best from both world? See how generic and easy to use the final solution is. Get the facts about the Building blocks and our lesson learned.

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