The document discusses concepts related to DevOps including ChatOps, change agents, onboarding, and friction. It provides definitions for these terms and lists examples of how ChatOps can help with onboarding by reducing friction from issues like permissions, dependencies, training, context, timezones, organization structure, transparency, and guardrails. A quote indicates that Guido P. was very excited about the idea of ChatOps.

1. @scottnasello | @DevOpsDaysRox1
“I’m more excited about
ChatOps than any other
idea in the last 10 years”
– Guido P.

2. @scottnasello | @DevOpsDaysRox2
change a·gent
/CHānjˈājənt/
noun
A person who helps an organization
transform itself by focusing on such
matters as organizational
effectiveness, improvement, and
development..

3. @scottnasello | @DevOpsDaysRox3
chat·ops
/Chat äps/
noun
A collaboration model that connects
people, tools, process, and automation
into a transparent workflow.

4. @scottnasello | @DevOpsDaysRox4
chat·ops

5. @scottnasello | @DevOpsDaysRox5
on·board·ing
/änˈbôrdiNG/
noun
the action or process of integrating a
new employee into an organization or
familiarizing a new customer or client
with one's products or services.

6. @scottnasello | @DevOpsDaysRox6
… New hire day 1
on·board·ing

7. @scottnasello | @DevOpsDaysRox7
… Immediate gratification
on·board·ing

8. @scottnasello | @DevOpsDaysRox8
… Autobuild Coffee Scripts
on·board·ing

9. @scottnasello | @DevOpsDaysRox9
… git, CI pipeline, Hubot
on·board·ing

10. @scottnasello | @DevOpsDaysRox10
fric·tion
/frikSH(ə)n/
noun
conflict or animosity caused by a clash
of wills, temperaments, or opinions.

11. @scottnasello | @DevOpsDaysRox11
… permissions
fric·tion

12. @scottnasello | @DevOpsDaysRox12
… dependencies
fric·tion

13. @scottnasello | @DevOpsDaysRox13
… training & experience
fric·tion

14. @scottnasello | @DevOpsDaysRox14
… context
fric·tion

15. @scottnasello | @DevOpsDaysRox15
… timezone & language
fric·tion

16. @scottnasello | @DevOpsDaysRox16
… organization structure
fric·tion

17. @scottnasello | @DevOpsDaysRox17
… tribal knowledge
fric·tion

18. @scottnasello | @DevOpsDaysRox18
… transparency
fric·tion

19. @scottnasello | @DevOpsDaysRox19
… guardrails
fric·tion

20. @scottnasello | @DevOpsDaysRox20
… CALMS
fric·tion