The document discusses the transformation of neglected urban rail infrastructure in London into an orbital network known as London Overground. Key points include: - London Overground provides an orbital rail service for London, utilizing existing infrastructure to better connect different lines and zones. - It has experienced tremendous growth in passengers since its inception, now carrying over 100 million passengers annually and exceeding initial expectations. - Factors contributing to its popularity include improved service quality, increased frequency, branding, connectivity between lines, and integration with the wider London transport system.

2. London’s new orbital service
London Overground – The transformation of neglected urban rail infrastructure into an orbital network

3. Orbital Interchange Concept
London Mayor’s
Transport Strategy
Interchange
National Rail (mainline)
Orbital Rail
Metro/Bus route
London Overground – The transformation of neglected urban rail infrastructure into an orbital network

4. London Orbitals
ZONE 1
ZONE 1
London Underground
Circle Line
ZONE 2
London Overground
ZONE 3
London Overground – The transformation of neglected urban rail infrastructure into an orbital network

5. London Overground Network
London Overground – The transformation of neglected urban rail infrastructure into an orbital network

6. London Overground Composition
London Overground – The transformation of neglected urban rail infrastructure into an orbital network

7. Growth in Passenger Numbers
London Overground compared to other Transport for London services
London Overground – The transformation of neglected urban rail infrastructure into an orbital network

8. Growth in Passenger Numbers
Passenger numbers in millions per 4 week period
London Overground – The transformation of neglected urban rail infrastructure into an orbital network

9. Former Mode of Transport
London Overground users formerly used the following modes to complete their journey
Other
5%
3%
12%
45%
35%
London Overground – The transformation of neglected urban rail infrastructure into an orbital network

10. Popularity exceeded expectations
Crowding Levels on London Overground during the peak
Standing Passengers
>6 passenger/m2
5-6 passenger/m2
4-5 passenger/m2
3-4 passenger/m2
2-3 passenger/m2
1-2 passenger/m2
0-1 passenger/m2
London Overground – The transformation of neglected urban rail infrastructure into an orbital network

11. Overall satisfaction
Overall station s
Passenger Satisfaction
(1099)
Percentage of passengers satisfied 2008 to 2012
London Overground
(1084)
Percentage of passenger
London and South East
London Overg
Passenger Focus Survey Overall Satisfaction with London Overground
100
Spring Autumn Spring Autumn Spring Autumn Spring Autumn Spring Autumn
2008
2008
2009
2009
2010
2010
2011
2011
2012
2012
100
95
95
90
90
85
85
80
80
75
75
70
70
65
65
60
60
55
55
50
50
45
45
40
40
35
35
30
30
25
25
20
Spring Autumn Spring A
2008
2008
2009
20
London Overground – The transformation of neglected urban rail infrastructure into an orbital network
15
15

12. Drivers of popularity
Service Quality &
Performance
Service Frequency
Branding/Marketing
Connectivity
London Overground – The transformation of neglected urban rail infrastructure into an orbital network

13. Fleet Upgrade
Old Fleet
New Fleet
London Overground – The transformation of neglected urban rail infrastructure into an orbital network

14. Stations
New Stations
Refurbished Stations
London Overground – The transformation of neglected urban rail infrastructure into an orbital network

15. Design Guide
London Overground station colour standard for the built environment
New Stations
Refurbished Stations
London Overground – The transformation of neglected urban rail infrastructure into an orbital network

16. Secure Station Status
Increased
Policing
Increased Staff
Presence
Alcohol &
Smoking Ban
1
2
3
More CCTV
More Help
Points
CRYSTAL PALACE
WEST CROYDON
NEW CROSS
Increased Maintenance
& Cleaning
2 min
6 min
12 min
Better Customer Information
Better Lighting
London Overground – The transformation of neglected urban rail infrastructure into an orbital network

17. Branding
A new roundel version for the new member of the Transport for London member
London Overground – The transformation of neglected urban rail infrastructure into an orbital network

18. Integration into Transport for London
TfL Brand
Network Integration
Integrated Ticketing and
Fare Structure
Service frequency and
reliability
London Overground – The transformation of neglected urban rail infrastructure into an orbital network

19. Integration into the TfL network
London Overground – The transformation of neglected urban rail infrastructure into an orbital network

20. London Overground Frequency
Service frequency along the routes in off peak. Additional boaster service in peak.
3 train/hour
4 train/hour
London Overground – The transformation of neglected urban rail infrastructure into an orbital network

21. Transport for London to extend remit
London Overground – The transformation of neglected urban rail infrastructure into an orbital network