1

1. LEADING WITH
HEART
Engaging your team
Ellyn Ludden, CVO Team Summit

2. SESSION TAKE AWAYS:
■ Create awareness around your leadership style
■ Gain clarity on what your team needs from you!
■ Is your team engaged? Engagement stats
■ Develop insights around building a healthy team
■ Grow your Heart!
■ Learn, Share and GROW!!!!

3. LEADERSHIP

4. LEADERSHIP – WHAT MATTERS?
■ What do all great leaders have in common?
Activity:
■ Think of a leader in your life…
– What was his or her special quality?
– Pick a partner and share

5. LEADERSHIP IS ABOUT CARING..
“People will not follow you until they know you care”
Wall Street Journal report on 16m executives
– 13% were high achievers who tended to care about people AND profit

6. LEADERSHIP and Emotional Intelligence
■ Intelligence is your ability to learn and it’s the same when you’re 15 and 50.
your Emotional Intelligence can be developed.
– Studies show that the EI/EQ is critical to success-- accounts for 58
percent of performance in all types of jobs.
■ Leadership is shifting…trade in your hammer
– “Relational skills are the most important abilities in leadership.”
IQ
EQ
Personality

7. LEVELS OF LEADERSHIP
PERSONHOOD
PEOPLE DEV.
PRODUCTION
PERMISSION
POSITION

8. LEADERSHIP
Distinctions in Each Level:
Rights, Relationships, Results
Reproduction, Respect
■ Where are you?
■ Where do you get stuck?
■ Where do you aspire to be?

9. LEADERSHIP GETTING REAL
1. Is my heart invisible?
2. Do I experience some type of conflict almost every day?
3. Do people often rub me the wrong way?
4. Do I have few friends and wish I had more?
5. Do I say the wrong thing often?
■ Rank yourself on the above

10. LEADERSHIP TURN AROUND
BE APPROACHABLE!
■ Would your friends say you’re easy to approach about difficult issues?

11. 7 CHARACTERS OF APPROACHABLE LEADERS
1. Put people at EASE – create and generate personal warmth
2. Appreciate the difference in people- strengths and weaknesses of your team
3. Mood consistency!
4. Sensitivity towards others feelings
5. Understanding human weakness and own yours
6. Ability to forgive easily and quickly ask for forgiveness
7. Authenticity- real, words and music match

12. 7 CHARACTERISTICS
Activity and inventory
■ Take a moment and rank yourself- 1-5, 5 being AMAZING!!!
■ Pick 2 areas for focus for improvement
■ Share with a partner

13. TEAM STYLE
■ Is your team style a reflection of the larger culture?
DEPARTMENT
CULTURE
TEAM
CULTURE
CORPORATE
CULTURE

14. ARE YOU ENGAGING?
As a leader, you have a huge impact on whether or not your team is engaged
If you focus on your team’s strengths ,,,,
■ 6x more likely to be engaged
■ 3x more likely to have excellent quality of life

15. ENGAGEMENT STATS:
The Sad Stats:
■ 70% of people are not engaged at work.
■ 76% of people report mental or physical sickness the day before their workweek
begins.
■ Belief in senior leadership is the strongest engagement driver
– Followed by growth and development
■ 80% of employees felt more engaged when their work was consistent with the core
values and mission of their organization.
■ 70% of employees say that motivation and morale would improve massively with
managers saying thank you more.

16. ENGAGEMENT STATS:
■ Employees who use their strengths every day are 6 times more likely
to be engaged at work, 8% more productive, and 15 % less likely to
leave their jobs. (Gallup)
■ Organizations with high employee engagement outperform those with
low employee engagement by 202%. (Business2Community)
■ 37% of engaged employees are looking for jobs or are open to new
opportunities, as are 56% of not engaged employees and 73% of
actively disengaged employees. (Gallup)

17. TIPS TO KEEP YOUR TEAM ENGAGED
■ Align their goals to organizational goals
– People want to be connected to something larger
■ Connect with your team, be a leader who is competent and caring!
– Learn how they want to be valued, words, email, public appreciation
– Identify your stars!
■ Appreciate their hard work!

18. MANAGEMENT MATTERS
■ If your manager primarily :
– Ignores you 40%
– Focuses on your weaknesses 22%
– Focuses on your strengths 1%
CHANCE OF
YOU BEING
DISENGAGED

19. MANAGEMENT MATTERS
■ You matter! Biggest causes for employee unrest are due to the manager:
– Failure to give credit for suggestions
– Failure to correct grievances
– Failure to encourage
– Criticizing in public
– Failure to ask for opinions
– Failure to inform employees about progress
– Favoritism

20. WHY HEART MATTERS
■ Gallup: 75% of the reasons for loss of talent or voluntary turnover comes down to
things that managers can influence.

21. LEADERSHIP HEART
■ Do others see you care?
■ Do they see your heart?
■ Draw your current leadership behaviors inside
Your Heart

22. INCREASE YOUR HEART TIPS:
■ When communicating with your team,
T
H
I
N
K
-
-
-
-
-
IS IT TRUE?
IS IT HELPFUL?
IS IT INSPIRING?
IS IT NECESSARY?
IS IT KIND?

23. HEALTHY TEAMS
5 Components of Healthy teams
1. Construct: build a solid foundation together so the vision is shared.
2. Challenge: challenge each other when there is a need, in an effort to hold one
another accountable, and keep the team healthy.
3. Cooperate: learn to get along, even when there are disagreements, for the
good of the vision and the team.

24. HEALTHY TEAMS
4. Evaluate: Be willing to think critically, without getting their feelings hurt, in
order to continue to improve things.
5. Encourage: Make a concerted effort to encourage others on the team.

25. PUTTING IT TOGETHER:
■ Successful people developers give the right assistance to people
– Work out their strengths
– Work on their weaknesses
■ Set your team up to win- give them every chance of success
■ Be a model others can follow
■ Lead others by looking through their eyes
■ Look for opportunities to build up people

26. NOW WHAT?
Your action plan!
■ Identify any gaps
■ Determine your action
■ Commit to timing
– My new commitment is….
■ The people and support that I need…
■ Go do it!!

27. THANK YOU… LET US HELP!
■ Sign up for tips from the Master Coach, Ellyn Ludden
– eludden@team-summit.com
■ Contact TEAM SUMMIT to bring new levels of performance to your corporate and
organizational teams!
– 800-313-4116
– www.team-summit.com