Zoya Zakir is seeking a career opportunity in a reputable organization where she can utilize her skills and pursue long-term career goals. She has 1+ years of experience as an Operations Analyst at Swiggy Food Delivery App in Bangalore, where she maintained customer databases, issued refunds, and advised on appropriate courses of action. Zoya has a B.Com degree and is proficient in English, Hindi, Urdu, and Kannada. She has strong computer skills including programming languages and MS Office. Zoya believes she can excel in any given field through her client-oriented, organized, and quick-learning approach.

1. To whomsoever it may concern,
Please find my attached detailed resume for your review.
I believe I have the necessary skills and capabilities. I am client-oriented, organized,
resourceful, personable and a quick learner.
Your company requires someone who excels at any given field. I would like to pursue my
career in your esteemed organization. I am also very eager to become a part of a successful
team like yours. Joining your organization would give me a chance to utilize and develop
useful skills that will help in pursuing my long-term goals.
I look forward to the privilege of an interview. You may contact me on +97150 439 6063.
Thanks & Regards,
Zoya Zakir.

2. Curriculum Vitae
Zoya Zakir
PH: (+971)-504396063
Bur Dubai, Dubai, UAE.
Email ID: zoyazakir49@gmail.com
Career Objective
Believe in taking responsibilities as means of developing a successful career. Aiming to
pursue a challenging, high caliber career in a reputed organization where my abilities are
utilized to the maximum extent and have ample scope for enhancing my skills.
Employment History
Company Name : Swiggy Food Delivery App.
Location : Bangalore, India
Duration: November 2014 to December 2015.
Position : Operation Analyst
Job Responsibility:
 Maintaining customer database and track of orders.
 Issuing refunds of customers and Bank transactions.
 Advising decision makers on appropriate course of action.
 Arranging meets with the stake holders of the food company to identify company
needs.
 Creating and verifying client performance files.
 Coordinating with clients to ensure prompt resolution of issues.
 Setting up quality standards for various operational areas aimed at high quality
customer services in compliance to SLA and procedures.
 Responsible to train new joiners in the team.
Total Work Experience: 1 Year and 1Month.

3. Academic Summary
SL Education Institute (Duration of Course)
1 B.com CV Raman College affiliated to University of
Chhattisgarh (July 2012 - June2015)
2 12th (PUC) Govt PU College, Montepadavu affiliated to
Mangalore University( 2009-2010)
3 10th (SSLC) Sarojini Madhusudan Kushe School (2008)
Key Skills and Competencies Achieved.
 Best in Internet and E-commerce Management.
 Thorough knowledge of Accounting.
 Excellent interpersonal and applicant assessment skills.
 Ability to develop, propose and implement strategies and plans.
 Ability to deal with people diplomatically.
 Excellent customer relationship management.
 Excellent management and counseling skills.
 Strong presentation and negotiation skills.
 Strong analytical, problem solving and organizational ability.
 Contacting and communicating with high end decision makers.
 Strong decision making and problem solving skills.
Proficiency in Computers
 Programming languages known C, C++, Java, and Visual Basic.
 Excellent in Ms Office.
 Good proficiency in using online tools and Applications.
 Operating system specialist.

4. Personal Traits
 Proficient in written and oral communication.
 Perfection is my attitude, bearing in mind of organizations preferences.
 Efficient in handling variety of tasks simultaneously.
 Efficient leadership and administration skills.
 Willingness to learn – flexible and adaptable.
 Believe in getting work done on time.
Personal Details
Father Name : Zakir Hussain
DOB : 11-2-1992
Marital Status : Unmarried
Nationality : Indian
Languages Known : English / Hindi /Urdu /Kannada
Passport Number : J7972809
Present Address : Bur Dubai, Dubai, UAE.
Permanent Address: Pandeshwar, Mangalore, India.
Visa Status : Visit Visa
Visa Valid Until : 24th May 2016
Declaration:
I hereby declare that the information given above is true to the best of my knowledge and
belief.
Yours Truly
(Zoya Zakir)