Fixed operations such as parts and repair services generate 13.6% of dealership revenue in 2017 and keeping customers satisfied with their service experience makes them 2.3 times more likely to return. Process improvements can help retain more of each F&I dollar through cost control and reducing reconditioning times for unused vehicles on the lot can save $1,600 for every 50 days saved. Implementing new technologies can streamline processes, improve employee efficiency, and increase profits.

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FIGHTMARGINCOMPRESSIONWITH:
FIXED
OPERATIONS
Parts and repair services will generate
Ontheotherhand,CoxAutomotivenotesthat
conductingawell-structuredsales-to-service
turnoverresultsincustomersbeing2.3timesmore
likelytousethatdealership’sservicedepartment.
of dealership revenue in 2017.
13.6%

3. For every
F&ISALES
$1
70-80¢
through F&I, dealerships retain
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4. PROCESS
IMPROVEMENTS
Make process improvements to retain through cost and
expense control.
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- Dale Pollak Like I See It: Obstacles and Opportunities Shaping the Future of Retail Automotive,
Senior Executive Vice President of Cox Automotive

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Beyer Auto Group used technology to the overall growth of the company which includes five locations and nine
different franchises. By understanding that technology must be embraced, Beyer Auto has become more
productive and profitable.
Processes to Move Online/Digital:
• Retail
• Financing & Insurance
• Data Management Systems
• Customer Interaction
PROCESS
IMPROVEMENTS

6. HOLDING
COSTS
Reduce
reconditioning a vehicle to
get it frontline ready in
Dealerships incur a holding cost of
for every 50 days an unsold vehicle remains on the lot.
3-5 DAYS
$1,600
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7. EMPLOYEE
TRAINING
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Proper employee training can
ensure that salespeople implement
correct practices when it comes to
customer communication.
By training employees to
understand the bigger profit picture
through catering to the customer on
the customer’s terms, dealerships
can enjoy a high level of customer
loyalty and satisfaction.

8. Dealers would benefit from improved productivity
and profitability from their people (e.g. sales
associates, managers, service advisors, even
technicians), which yields a more positive financial
outcome for the dealership.
- Tony Troussov
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9. DIGITAL
RETAILING
Save by moving some shopping processes online.$
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10. Streamline processes, improve employee efficiency, and
increase profit with modern technologies.
IMPLEMENT
NEWTECHNOLOGIES
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