versaSRS HelpDesk is a flexible Help Desk and Customer Support solution that will enable your business to quickly and effectively support, manage and improve the quality of your interactions with your employees, end users and customers.
Improve Service Levels & Customer Satisfaction by utilizing a system which enables organisations to fully manage customers - to increase productivity, reduce service desk workload and subsequently reduce operational costs.
What makes FirstCall unique? How do we INCREASE YOUR PROFITS?Dennis Sands
We have a dedicated team approach. When you work with FirstCall Consulting, even with an engagement requiring only a single consultant...you are assigned a Dedicated TEAM.
Diverse perspectives & expertise from the TEAM Approach allows a more thorough assessment of your business processes & requirements. This ensures a more Comprehensive Solution... without YOU having to get consultants up to speed each time, saving you time and money.
Score Solutions Co., Ltd. was established in 2004 with its objectives to provide IT consultancy services which involve consulting, presenting and installing appropriate Information Technology System (IT) for commercialize business management.
Introducing Microsoft StaffHub, a rostering system for customers of Office 365.
Includes a case study and interview with Intrepid Travel as well as useful information about integration with Office 365 Groups and other products.
The document describes Cloud CARE Support Services which include an assigned Cloud CARE team to support a customer's 3E environment 24/7. The Cloud CARE team provides always-on services like proactive monitoring, security, backups, upgrades and disaster recovery. Additional benefits include eLearning access, support queue priority, optimization consultations, and user group meetings. The Cloud CARE subscription ensures sustainability and optimization of the customer's customized solution through an assigned team of experts.
The document describes an 8 step process called the "Five-Minute Rule" that was used to successfully transition users and internal IT groups to a new service desk. The rule allowed users and IT staff to discuss issues for up to 5 minutes before opening a service desk ticket. This eased concerns about the new system while still ensuring all issues were tracked. Following the 8 steps helped increase comfort with the new procedures and led to better relationships and support.
The document discusses after-sales services and support provided by businesses to their customers. It covers key elements of after-sales services like installation, training, maintenance, repair, warranty and support. It also discusses strategies for effective after-sales service and the advantages it provides like customer satisfaction, retention and loyalty.
Key Steps to Transitioning to a Global Learning Environment Human Capital Media
The document outlines key steps for transitioning to a global learning management system. It recommends gaining executive buy-in, appointing a strong project owner, gathering requirements from a global team, documenting configurations, piloting the system, and implementing with ongoing communication. The summary focuses on high-level recommendations around executive support, requirements gathering, piloting, and communication throughout the multi-year transition process.
versaSRS HelpDesk is a flexible Help Desk and Customer Support solution that will enable your business to quickly and effectively support, manage and improve the quality of your interactions with your employees, end users and customers.
Improve Service Levels & Customer Satisfaction by utilizing a system which enables organisations to fully manage customers - to increase productivity, reduce service desk workload and subsequently reduce operational costs.
What makes FirstCall unique? How do we INCREASE YOUR PROFITS?Dennis Sands
We have a dedicated team approach. When you work with FirstCall Consulting, even with an engagement requiring only a single consultant...you are assigned a Dedicated TEAM.
Diverse perspectives & expertise from the TEAM Approach allows a more thorough assessment of your business processes & requirements. This ensures a more Comprehensive Solution... without YOU having to get consultants up to speed each time, saving you time and money.
Score Solutions Co., Ltd. was established in 2004 with its objectives to provide IT consultancy services which involve consulting, presenting and installing appropriate Information Technology System (IT) for commercialize business management.
Introducing Microsoft StaffHub, a rostering system for customers of Office 365.
Includes a case study and interview with Intrepid Travel as well as useful information about integration with Office 365 Groups and other products.
The document describes Cloud CARE Support Services which include an assigned Cloud CARE team to support a customer's 3E environment 24/7. The Cloud CARE team provides always-on services like proactive monitoring, security, backups, upgrades and disaster recovery. Additional benefits include eLearning access, support queue priority, optimization consultations, and user group meetings. The Cloud CARE subscription ensures sustainability and optimization of the customer's customized solution through an assigned team of experts.
The document describes an 8 step process called the "Five-Minute Rule" that was used to successfully transition users and internal IT groups to a new service desk. The rule allowed users and IT staff to discuss issues for up to 5 minutes before opening a service desk ticket. This eased concerns about the new system while still ensuring all issues were tracked. Following the 8 steps helped increase comfort with the new procedures and led to better relationships and support.
The document discusses after-sales services and support provided by businesses to their customers. It covers key elements of after-sales services like installation, training, maintenance, repair, warranty and support. It also discusses strategies for effective after-sales service and the advantages it provides like customer satisfaction, retention and loyalty.
Key Steps to Transitioning to a Global Learning Environment Human Capital Media
The document outlines key steps for transitioning to a global learning management system. It recommends gaining executive buy-in, appointing a strong project owner, gathering requirements from a global team, documenting configurations, piloting the system, and implementing with ongoing communication. The summary focuses on high-level recommendations around executive support, requirements gathering, piloting, and communication throughout the multi-year transition process.
Microsoft StaffHub is a tool designed to help staff workers manage their workday. It allows them to view and manage schedules, share information, and connect to other apps. Specifically, it enables schedule management by allowing staff to create, publish, and request changes to shifts. It facilitates information sharing by allowing messages, documents, and media to be sent to workgroups. It also connects to other workforce management systems and internal apps. The tool aims to address issues like being disconnected from teams and outdated tools by providing a centralized hub for scheduling and communication accessible via web and mobile.
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=308
Former HDI/SDI Head of Consulting, Barclay Rae speaks about the key factors organizations should consider when planning an ITSM tool upgrade. This video is essential viewing for an organization that is considering or will have to go through an upgrade with their current ITSM tool. Upgrade for some is a necessary evil but in reality it presents some serious opportunity for rapid change.
Teczo provides an integrated online collaboration platform to help businesses manage documents and information sharing more efficiently. Their platform includes modules for knowledge management, customer relationship management, and project management that allow information to flow more easily across departments. This helps improve productivity by reducing the time workers spend seeking information and enables better customer service.
Teczo provides an integrated online collaboration platform for small and medium businesses to improve information sharing and reduce costs. The platform includes modules for knowledge management, customer relationship management, and project management. It allows users to securely access and share documents, discuss topics in forums, and track various business processes from a single online interface.
iCarol: 2015 february new feature review and future plansiCarol1
This document provides a summary of new and upcoming features for Q1 2015. Recent enhancements include a call report form editor, internal chat, skills and achievements tagging, sorting staff by shift preferences, exporting support cases, and responsive web design. Upcoming enhancements are streamlining the messaging workflow and enhancing the public resource directory. The document emphasizes getting user feedback in the development process and providing various resources like help articles and videos.
Beyond a TM1 Project - Building a sustainable solution and competency for you...Ambrus Vancso
There is a point in every project where the organisation has to take over the built solution. Challenging times can lie ahead however this is the opportunity to reap the benefits, to materialize the ROI envisioned. In this presentation Ambrus gives you practical guidelines on how to prepare for this phase, how to deal with the pitfalls and how to build and maintain relevant competency and knowledge in your organisation on the long run.
This document provides an overview of resources and support available through the Premier Success Plan from Salesforce. It outlines the three pillars of the plan - Resources, Training, and Support. Resources include access to communities for sharing best practices and success stories. Training includes an online catalog for various roles with courses, learning paths, and customizable templates. Support includes 24/7 phone and online support with response time guarantees based on case severity and access to designated success managers.
Flowace Vs. Hubstaff: Which tool meets your requirements?Flowace.ai
The modern workplace thrives on efficiency. But with remote teams and ever-evolving workflows, keeping track of time and optimizing productivity can be a challenge. Two popular options on the market are Flowace and Hubstaff. Let's delve into their strengths and weaknesses to see which one best suits your team's needs.
Flowace: Effortless Flow, Actionable Insights
Flowace positions itself as a user-friendly alternative to Hubstaff. It boasts a sleek interface that makes time tracking a breeze, minimizing onboarding time for your team. But Flowace goes beyond simple timekeeping. It provides insightful reports that delve into project performance, helping you identify bottlenecks and areas for improvement before they hinder progress.
This focus on actionable data sets Flowace apart. It fosters a culture of transparency and empowers your team to collaborate effectively, eliminating the need for micromanagement. Flowace integrates seamlessly with popular project management tools, streamlining workflows and boosting overall efficiency.
Hubstaff: Tried-and-Tested Efficiency
Hubstaff is a well-established player in the time tracking arena. It offers a comprehensive suite of features, including employee monitoring, task management, and payroll integration. This allows for centralized oversight of projects and simplifies task delegation, ensuring everyone stays on track.
Hubstaff's strength lies in its ability to streamline workflows. Project managers can easily delegate tasks and track progress, keeping the team accountable and focused. However, the emphasis on monitoring might not suit all workplaces, potentially creating a sense of micromanagement.
Choosing Your Champion
The ideal choice between Flowace and Hubstaff depends on your specific needs. Here's a quick breakdown:
For a user-friendly experience with actionable data and a focus on team collaboration, Flowace could be the winner.
If you prioritize robust features, employee monitoring, and streamlined workflows, Hubstaff might be a better fit.
Considering Flowace?
Flowace positions itself as a future-oriented solution for the modern workplace. If you're looking for a user-friendly platform that goes beyond basic time tracking and fosters a collaborative environment, Flowace is definitely worth considering. Its focus on actionable insights can empower your team to optimize their workflow and achieve peak productivity.
Remember, the best tool is the one that aligns with your company culture and goals. Consider taking advantage of free trials offered by both platforms to see which one resonates best with your team.
The document discusses key considerations for implementing an IT service management (ITSM) tool set. It covers determining requirements and processes before selecting a tool, ensuring management commitment and dedicating resources, focusing initially on high priority processes like the service desk, developing effective communication plans, addressing technology and data integration needs, and providing customized training before going live.
includes the followingBusiness Case InvestigationIdenti.docxannettsparrow
includes the following:
Business Case Investigation
Identify 4 employees to interview to support business analysis. For each employee, state the topic(s) used for questioning. The interview topics and responses will be used to influence future design.
A possible use case diagram for making an appointment and verifying parts availability
Identify the users of the system and requests into and out of the system.
Implementation resources needed for the project
Identify people and hardware. Human resources may include internal or external resources.
I am delighted to announce that Emily Johns will be starting at Appliance Warehouse today! Emily will be undertaking the role of Service Manager and will be the force behind creating our new service department.
Emily comes to us with 25 years of experience in the service repair industry. Emily began her career as a service technician and quickly moved through the ranks to the first female service manager in ABC Appliance Service Company's history. After 17 years, she went to work for Acme Appliance Repair. Over the last 8 years, the revenue for Acme increased by 200% after being stagnant for the preceding 5 years
Our new service manager starts work today! This is great news! As our business starts to expand, we must move our software project along.
need to talk to some of our employees to better understand the functionality and requirements for the proposed system. This is important because they are the key stakeholders of the system. list of employees who will want to interview. learn the process for scheduling an appliance repair appointment and how the parts are obtained for those repair visits. Also, it is important to understand what reports that managers are hoping to extract from the new system. I find it is helpful to write down questions prior to your meetings as to not forget the topics that you want to cover.
My suggestion is at least 10 questions per person prior to the meeting. Make sure to use open-ended questions (at least 7 questions) to get the employees talking. Also use closed response and range of response questions. I find that each type of question can provide valuable information and are quite useful in requirements gathering.
Please send the questions to me for at least two of the interviews.
We have previously used both the Joint Application Development technique and the Rapid Application Development technique. However, many colleagues of mine swear by the agile technique. Each of these methodologies offer up some great advantages. Since we need to get this project done as quickly as possible, which of these techniques should be used? I want to ensure that we've created software that will handle all of our users' requirements and that it is a robust system
I almost forgot to mention to also send a questionnaire out to the users of the proposed system.Should it be sent out to all employees or as a stratified or systematic sample?
18 hours ago
department in or.
Why Teams call analytics are critical to your entire businesspanagenda
Webinar Recording: https://www.panagenda.com/webinars/why-teams-call-analytics-is-critical-to-your-entire-business
Nothing is as frustrating and noticeable as being in an important call and being unable to see or hear the other person. Not surprising then, that issues with Teams calls are among the most common problems users call their helpdesk for. Having in depth insight into everything relevant going on at the user’s device, local network, ISP and Microsoft itself during the call is crucial for good Microsoft Teams Call quality support. To ensure a quick and adequate solution and to ensure your users get the most out of their Microsoft 365.
But did you know that ‘bad calls’ are also an excellent indicator of other problems arising? Precisely because it is so noticeable!? Like the canary in the mine, bad calls can be early indicators of problems. Problems that might otherwise not have been noticed for a while but can have a big impact on productivity and satisfaction.
Join this session by Christoph Adler to learn how true Microsoft Teams call quality analytics helped other organizations troubleshoot bad calls and identify and fix problems that impacted Teams calls or the use of Microsoft365 in general.
See what it can do to keep your users happy and productive!
In this session we will cover
- Why CQD data alone is not enough to troubleshoot call problems
- The importance of attributing call problems to the right call participant
- What call quality analytics can do to help you quickly find, fix-, and prevent problems
- Why having retrospective detailed insights matters
- Real life examples of how others have used Microsoft Teams call quality monitoring to problem shoot problems with their ISP, network, device health and more.
Microsoft donates a broad range of software to nonprofits and libraries through TechSoup, and we want to help you take advantage of these donations. But who has the time to be an expert?
We do! TechSoup Talks has organized this special webinar to sort through what types of software are available, as well as additional nonprofit resources offered through Microsoft’s donation program. We will also go over some benefits automatically included with all Microsoft software donations, including the ability to download donated software, the opportunity to upgrade for free to new versions of software as they come out, and access to free e-learning courses for Microsoft products.
Kami Griffiths will interview Sarah Hiller from Microsoft Community Affairs, who will help us understand the benefits available through their donation program and show us around the resources available in their Volume Licensing Service Center (VLSC). We will also hear from TechSoup’s Cameron Jones and Gregory Seeley, who will outline what Microsoft products are available through TechSoup and how to best find what you’re looking for.
Partner Tech Talk Q3: Q&A with PS - Migration and Upgradeconfluent
An informative webinar on migrating and upgrading your data platform with Confluent Professional Services.
Our experts share their experience and best practices to help you successfully navigate the process.
Helpdesk 2.0, A unified support dashboard for providing support management to Internal or External Customers. Customizable to be used with any support function like IT Support, Operations, HR, Finance etc.
The document summarizes a quality improvement process used to reengineer an information management help desk. Key steps included gathering information through observations, interviews, and analysis; defining problems around staffing, processes, and customer satisfaction; making a tentative plan to address issues; and implementing solutions such as consolidating contact methods, automating problem tracking, adding staff, and improving training. The results were faster resolution times, improved customer satisfaction, and more efficient operations.
The number of US households experiencing problems with Internet Security, PC Hardware/Software and Home Networking are 41.3M, 21.7M and 10.8M respectively. The opportunity for enhancing your customers’ experience through services that personally protect their systems and data, also serves to protect and enhance their perception of your ISP network’s value and quality.
ISP partners find that the SecureIT Services not only increase their revenue, but decrease their expenses by reducing the number of virus and spyware related technical support calls.
Products Included in Overview:
* Internet Security
* Parental Controls
* Technical Support
* Virtual Advanced Computer Repair
* Remote Support and Communication Platform
* Online Backup
* Community Portal
If you think that clinics don't need CRM system, you are very wrong. Today we will show how can you benefit from using Zoho CRM if you provide madical services
Zendesk is a powerful costumer service software, but do you really need to pay more if you can use the best alternative of Zendesk - Zoho Desk, that is cheaper but has the same features and even some additional ones that Zendesk doesn't provide?
Microsoft StaffHub is a tool designed to help staff workers manage their workday. It allows them to view and manage schedules, share information, and connect to other apps. Specifically, it enables schedule management by allowing staff to create, publish, and request changes to shifts. It facilitates information sharing by allowing messages, documents, and media to be sent to workgroups. It also connects to other workforce management systems and internal apps. The tool aims to address issues like being disconnected from teams and outdated tools by providing a centralized hub for scheduling and communication accessible via web and mobile.
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=308
Former HDI/SDI Head of Consulting, Barclay Rae speaks about the key factors organizations should consider when planning an ITSM tool upgrade. This video is essential viewing for an organization that is considering or will have to go through an upgrade with their current ITSM tool. Upgrade for some is a necessary evil but in reality it presents some serious opportunity for rapid change.
Teczo provides an integrated online collaboration platform to help businesses manage documents and information sharing more efficiently. Their platform includes modules for knowledge management, customer relationship management, and project management that allow information to flow more easily across departments. This helps improve productivity by reducing the time workers spend seeking information and enables better customer service.
Teczo provides an integrated online collaboration platform for small and medium businesses to improve information sharing and reduce costs. The platform includes modules for knowledge management, customer relationship management, and project management. It allows users to securely access and share documents, discuss topics in forums, and track various business processes from a single online interface.
iCarol: 2015 february new feature review and future plansiCarol1
This document provides a summary of new and upcoming features for Q1 2015. Recent enhancements include a call report form editor, internal chat, skills and achievements tagging, sorting staff by shift preferences, exporting support cases, and responsive web design. Upcoming enhancements are streamlining the messaging workflow and enhancing the public resource directory. The document emphasizes getting user feedback in the development process and providing various resources like help articles and videos.
Beyond a TM1 Project - Building a sustainable solution and competency for you...Ambrus Vancso
There is a point in every project where the organisation has to take over the built solution. Challenging times can lie ahead however this is the opportunity to reap the benefits, to materialize the ROI envisioned. In this presentation Ambrus gives you practical guidelines on how to prepare for this phase, how to deal with the pitfalls and how to build and maintain relevant competency and knowledge in your organisation on the long run.
This document provides an overview of resources and support available through the Premier Success Plan from Salesforce. It outlines the three pillars of the plan - Resources, Training, and Support. Resources include access to communities for sharing best practices and success stories. Training includes an online catalog for various roles with courses, learning paths, and customizable templates. Support includes 24/7 phone and online support with response time guarantees based on case severity and access to designated success managers.
Flowace Vs. Hubstaff: Which tool meets your requirements?Flowace.ai
The modern workplace thrives on efficiency. But with remote teams and ever-evolving workflows, keeping track of time and optimizing productivity can be a challenge. Two popular options on the market are Flowace and Hubstaff. Let's delve into their strengths and weaknesses to see which one best suits your team's needs.
Flowace: Effortless Flow, Actionable Insights
Flowace positions itself as a user-friendly alternative to Hubstaff. It boasts a sleek interface that makes time tracking a breeze, minimizing onboarding time for your team. But Flowace goes beyond simple timekeeping. It provides insightful reports that delve into project performance, helping you identify bottlenecks and areas for improvement before they hinder progress.
This focus on actionable data sets Flowace apart. It fosters a culture of transparency and empowers your team to collaborate effectively, eliminating the need for micromanagement. Flowace integrates seamlessly with popular project management tools, streamlining workflows and boosting overall efficiency.
Hubstaff: Tried-and-Tested Efficiency
Hubstaff is a well-established player in the time tracking arena. It offers a comprehensive suite of features, including employee monitoring, task management, and payroll integration. This allows for centralized oversight of projects and simplifies task delegation, ensuring everyone stays on track.
Hubstaff's strength lies in its ability to streamline workflows. Project managers can easily delegate tasks and track progress, keeping the team accountable and focused. However, the emphasis on monitoring might not suit all workplaces, potentially creating a sense of micromanagement.
Choosing Your Champion
The ideal choice between Flowace and Hubstaff depends on your specific needs. Here's a quick breakdown:
For a user-friendly experience with actionable data and a focus on team collaboration, Flowace could be the winner.
If you prioritize robust features, employee monitoring, and streamlined workflows, Hubstaff might be a better fit.
Considering Flowace?
Flowace positions itself as a future-oriented solution for the modern workplace. If you're looking for a user-friendly platform that goes beyond basic time tracking and fosters a collaborative environment, Flowace is definitely worth considering. Its focus on actionable insights can empower your team to optimize their workflow and achieve peak productivity.
Remember, the best tool is the one that aligns with your company culture and goals. Consider taking advantage of free trials offered by both platforms to see which one resonates best with your team.
The document discusses key considerations for implementing an IT service management (ITSM) tool set. It covers determining requirements and processes before selecting a tool, ensuring management commitment and dedicating resources, focusing initially on high priority processes like the service desk, developing effective communication plans, addressing technology and data integration needs, and providing customized training before going live.
includes the followingBusiness Case InvestigationIdenti.docxannettsparrow
includes the following:
Business Case Investigation
Identify 4 employees to interview to support business analysis. For each employee, state the topic(s) used for questioning. The interview topics and responses will be used to influence future design.
A possible use case diagram for making an appointment and verifying parts availability
Identify the users of the system and requests into and out of the system.
Implementation resources needed for the project
Identify people and hardware. Human resources may include internal or external resources.
I am delighted to announce that Emily Johns will be starting at Appliance Warehouse today! Emily will be undertaking the role of Service Manager and will be the force behind creating our new service department.
Emily comes to us with 25 years of experience in the service repair industry. Emily began her career as a service technician and quickly moved through the ranks to the first female service manager in ABC Appliance Service Company's history. After 17 years, she went to work for Acme Appliance Repair. Over the last 8 years, the revenue for Acme increased by 200% after being stagnant for the preceding 5 years
Our new service manager starts work today! This is great news! As our business starts to expand, we must move our software project along.
need to talk to some of our employees to better understand the functionality and requirements for the proposed system. This is important because they are the key stakeholders of the system. list of employees who will want to interview. learn the process for scheduling an appliance repair appointment and how the parts are obtained for those repair visits. Also, it is important to understand what reports that managers are hoping to extract from the new system. I find it is helpful to write down questions prior to your meetings as to not forget the topics that you want to cover.
My suggestion is at least 10 questions per person prior to the meeting. Make sure to use open-ended questions (at least 7 questions) to get the employees talking. Also use closed response and range of response questions. I find that each type of question can provide valuable information and are quite useful in requirements gathering.
Please send the questions to me for at least two of the interviews.
We have previously used both the Joint Application Development technique and the Rapid Application Development technique. However, many colleagues of mine swear by the agile technique. Each of these methodologies offer up some great advantages. Since we need to get this project done as quickly as possible, which of these techniques should be used? I want to ensure that we've created software that will handle all of our users' requirements and that it is a robust system
I almost forgot to mention to also send a questionnaire out to the users of the proposed system.Should it be sent out to all employees or as a stratified or systematic sample?
18 hours ago
department in or.
Why Teams call analytics are critical to your entire businesspanagenda
Webinar Recording: https://www.panagenda.com/webinars/why-teams-call-analytics-is-critical-to-your-entire-business
Nothing is as frustrating and noticeable as being in an important call and being unable to see or hear the other person. Not surprising then, that issues with Teams calls are among the most common problems users call their helpdesk for. Having in depth insight into everything relevant going on at the user’s device, local network, ISP and Microsoft itself during the call is crucial for good Microsoft Teams Call quality support. To ensure a quick and adequate solution and to ensure your users get the most out of their Microsoft 365.
But did you know that ‘bad calls’ are also an excellent indicator of other problems arising? Precisely because it is so noticeable!? Like the canary in the mine, bad calls can be early indicators of problems. Problems that might otherwise not have been noticed for a while but can have a big impact on productivity and satisfaction.
Join this session by Christoph Adler to learn how true Microsoft Teams call quality analytics helped other organizations troubleshoot bad calls and identify and fix problems that impacted Teams calls or the use of Microsoft365 in general.
See what it can do to keep your users happy and productive!
In this session we will cover
- Why CQD data alone is not enough to troubleshoot call problems
- The importance of attributing call problems to the right call participant
- What call quality analytics can do to help you quickly find, fix-, and prevent problems
- Why having retrospective detailed insights matters
- Real life examples of how others have used Microsoft Teams call quality monitoring to problem shoot problems with their ISP, network, device health and more.
Microsoft donates a broad range of software to nonprofits and libraries through TechSoup, and we want to help you take advantage of these donations. But who has the time to be an expert?
We do! TechSoup Talks has organized this special webinar to sort through what types of software are available, as well as additional nonprofit resources offered through Microsoft’s donation program. We will also go over some benefits automatically included with all Microsoft software donations, including the ability to download donated software, the opportunity to upgrade for free to new versions of software as they come out, and access to free e-learning courses for Microsoft products.
Kami Griffiths will interview Sarah Hiller from Microsoft Community Affairs, who will help us understand the benefits available through their donation program and show us around the resources available in their Volume Licensing Service Center (VLSC). We will also hear from TechSoup’s Cameron Jones and Gregory Seeley, who will outline what Microsoft products are available through TechSoup and how to best find what you’re looking for.
Partner Tech Talk Q3: Q&A with PS - Migration and Upgradeconfluent
An informative webinar on migrating and upgrading your data platform with Confluent Professional Services.
Our experts share their experience and best practices to help you successfully navigate the process.
Helpdesk 2.0, A unified support dashboard for providing support management to Internal or External Customers. Customizable to be used with any support function like IT Support, Operations, HR, Finance etc.
The document summarizes a quality improvement process used to reengineer an information management help desk. Key steps included gathering information through observations, interviews, and analysis; defining problems around staffing, processes, and customer satisfaction; making a tentative plan to address issues; and implementing solutions such as consolidating contact methods, automating problem tracking, adding staff, and improving training. The results were faster resolution times, improved customer satisfaction, and more efficient operations.
The number of US households experiencing problems with Internet Security, PC Hardware/Software and Home Networking are 41.3M, 21.7M and 10.8M respectively. The opportunity for enhancing your customers’ experience through services that personally protect their systems and data, also serves to protect and enhance their perception of your ISP network’s value and quality.
ISP partners find that the SecureIT Services not only increase their revenue, but decrease their expenses by reducing the number of virus and spyware related technical support calls.
Products Included in Overview:
* Internet Security
* Parental Controls
* Technical Support
* Virtual Advanced Computer Repair
* Remote Support and Communication Platform
* Online Backup
* Community Portal
If you think that clinics don't need CRM system, you are very wrong. Today we will show how can you benefit from using Zoho CRM if you provide madical services
Zendesk is a powerful costumer service software, but do you really need to pay more if you can use the best alternative of Zendesk - Zoho Desk, that is cheaper but has the same features and even some additional ones that Zendesk doesn't provide?
If you are choosing between Zoho and HubSpot CRM, the first thing to do is figure out what CRM really is. All leading analytics sites, including Gartner and Forrester, state that CRM software includes sales, marketing, service, and digital commerce features.
Best alternative for MS Projects - Zoho Projects CRMOZ
Microsoft Project is one of the most widely used project management platforms in the world. but it lacks flexibility, a user-friendly interface, and is pricy. Today we'll tell you why Zoho Projects is one of the best alternatives to Microsoft Project management software.
Modern business can't live without process automation software, but the tools that you use to make our life easier, in reality, can often negatively impact your company. How does it happen and what is the solution?
Solution is Zoho One - single ecosystem of apps for business automation
Understanding your loyal consumers requires efficient information management, activity monitoring, interaction, and help when required. Your CRM software ought to be able to handle all of this. If you're looking for a CRM, this comparison of Zoho CRM vs Odoo CRM could help you make a decision!
Zoho apps free trial: https://en.crmoz.com/zoho-one
Book a free consultation with one of our experts: http://crmoz.link/consultationYT
🔵Let's keep in touch🟡
Youtube: https://www.youtube.com/c/CRMOZ
LinkedIn: https://ua.linkedin.com/company/crmoz
Facebook: https://www.facebook.com/crmozcom/
Blog: https://en.crmoz.com/blogs/
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...my Pandit
Dive into the steadfast world of the Taurus Zodiac Sign. Discover the grounded, stable, and logical nature of Taurus individuals, and explore their key personality traits, important dates, and horoscope insights. Learn how the determination and patience of the Taurus sign make them the rock-steady achievers and anchors of the zodiac.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
Discover timeless style with the 2022 Vintage Roman Numerals Men's Ring. Crafted from premium stainless steel, this 6mm wide ring embodies elegance and durability. Perfect as a gift, it seamlessly blends classic Roman numeral detailing with modern sophistication, making it an ideal accessory for any occasion.
https://rb.gy/usj1a2
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
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LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
How MJ Global Leads the Packaging Industry.pdfMJ Global
MJ Global's success in staying ahead of the curve in the packaging industry is a testament to its dedication to innovation, sustainability, and customer-centricity. By embracing technological advancements, leading in eco-friendly solutions, collaborating with industry leaders, and adapting to evolving consumer preferences, MJ Global continues to set new standards in the packaging sector.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
buy old yahoo accounts buy yahoo accountsSusan Laney
As a business owner, I understand the importance of having a strong online presence and leveraging various digital platforms to reach and engage with your target audience. One often overlooked yet highly valuable asset in this regard is the humble Yahoo account. While many may perceive Yahoo as a relic of the past, the truth is that these accounts still hold immense potential for businesses of all sizes.
2. Technical
support from
CRMOZ We created four ready-made tech
support bundles, so you can choose
one according to your business
needs
Bundles
3. SERVICE BUNDLES
Rare bundle
1-10 employees
Medium Rare Medium Well Well Done
up to 30 employees 100+ employees
support+
improvement
fast growing
companies
8. Rare
bundle:
Set-Up for system (just for
subscribed clients)
Solving technical issues
System Optimisation and license
support
Product Releases
Configuration for the system (via UI)
10h included per month*
*unused hours are not carried over to the next period
14. Medium
Rare bundle:
Set-Up for system (just for
subscribed clients)
Solving technical issues
System Optimisation and license
support
Product Releases
Configuration for the system (via UI)
20h included per month*
*unused hours are not carried over to the next period
15. Medium
Rare:
Hour rate for based hours
Hour rate for additional hours
40 $
45 $
3 or 6 month order
quantity
800$
17. Medium Well
bundle
Customer Success Portal
(service desk)
Advisory support for Zoho
APPS functionality
Remote access to the
clients site
Support via email
Live Cliq-Chat Support
Online meeting
Live screen sharing / co-
browsing
18. Medium Well
bundle
Direct Act-On Support
(how to do things)
On-Demand Personnal
training services
On-Demand Training Library
On-Demand General
training services
20. Medium Well
bundle:
Set-Up for system
Solving technical issues
System Optimisation and license support
Product Releases
Configuration for the system (via UI)
35h+ included per month*
*Unused hours are carried over to the following period up to
to 3 months
Personal Project Manager
Developing for system (creation, and
implementation of new functionalities at the
client's request)
21. Medium Well:
Hour rate for based hours
Hour rate for additional hours
35 $
40 $
3 or 6 month order
quantity*
*Agreed number of Monthly Hours that you can flex to suit
from 1050$
23. Well Done
bundle:
Customer Success Portal
(service desk)
Advisory support for Zoho
APPS functionality
Remote access to the
clients site
Support via email
Live Cliq-Chat Support
Online meeting
Live screen sharing / co-
browsing
24. Well Done
bundle:
Direct Act-On Support
(how to do things)
On-Demand Personnal
training services
On-Demand Training Library
On-Demand General
training services
25. Set-Up for system
Solving technical issues
System Optimisation and license support
Product Releases
Configuration for the system (via UI)
Unlimited hours per month
Personal Project Manager
Developing for system (creation, and
implementation of new functionalities at
the client's request)
Well Done
bundle:
29. Type of payment
Purchased upfront
How is it delivered?
Remote access to the system through UI
*Pricing does not include taxes and fees (such as Sales
Taxes and VAT) prescribed by law
*Requests to the tech support team can be submitted
only by authorized contacts defined in the Customer
Agreement
30. Rare
For 1-10 employees
Medium rare
For up to 30 employees
For a fast growing business
Medium Well
Well Done
For 100 + employees (support+improvement)