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Technical support
Make Zoho work like a Swiss watch
CRmOZ
Technical
support from
CRMOZ We created four ready-made tech
support bundles, so you can choose
one according to your business
needs
Bundles
SERVICE BUNDLES
Rare bundle
1-10 employees
Medium Rare Medium Well Well Done
up to 30 employees 100+ employees
support+
improvement
fast growing
companies
Rare bundle
1-10 employees
Rare
bundle:
Customer Success Portal
(service desk)
Advisory support for Zoho
APPS functionality
Rare
bundle:
On-Demand Training Library
On-Demand General
training services
Rare
bundle:
Support Response Times
 24h
authorized contact eligible
to submit support cases
1
Rare
bundle:
Set-Up for system (just for
subscribed clients)
Solving technical issues
 System Optimisation and license
support
  Product Releases
Configuration for the system (via UI)
10h included per month*
*unused hours are not carried over to the next period
Rare
bundle:
Hour rate for based hours
Hour rate for additional hours
450$
45 $
50 $
Monthly based
Medium Rare bundle
up to 30 employees
Medium
Rare bundle:
Customer Success Portal
(service desk)
Advisory support for Zoho
APPS functionality
 Remote access to the
clients site
Medium
Rare bundle:
On-Demand Personnal
training services
On-Demand Training Library
On-Demand General
training services
Medium
Rare bundle:
Support Response Times
 12h
authorized contact eligible
to submit support cases
3
Medium
Rare bundle:
Set-Up for system (just for
subscribed clients)
Solving technical issues
 System Optimisation and license
support
  Product Releases
Configuration for the system (via UI)
20h included per month*
*unused hours are not carried over to the next period
Medium
Rare:
Hour rate for based hours
Hour rate for additional hours
40 $
45 $
3 or 6 month order
quantity
800$
Medium Well bundle
fast growing companies
Medium Well
bundle
Customer Success Portal
(service desk)
Advisory support for Zoho
APPS functionality
 Remote access to the
clients site
Support via email
Live Cliq-Chat Support
 Online meeting
Live screen sharing / co-
browsing
Medium Well
bundle
Direct Act-On Support
(how to do things)
On-Demand Personnal
training services
On-Demand Training Library
On-Demand General
training services
Medium Well
bundle:
Support Response Times
 6h
authorized contact eligible to
submit support cases
5
Medium Well
bundle:
Set-Up for system
Solving technical issues
 System Optimisation and license support
  Product Releases
Configuration for the system (via UI)
35h+ included per month*
 *Unused hours are carried over to the following period up to
to 3 months
 Personal Project Manager
  Developing for system (creation, and
implementation of new functionalities at the
client's request)
Medium Well:
Hour rate for based hours
Hour rate for additional hours
35 $
40 $
3 or 6 month order
quantity*
*Agreed number of Monthly Hours that you can flex to suit
from 1050$
Well Done bundle
100+ employees
support+ improvement
Well Done
bundle:
Customer Success Portal
(service desk)
Advisory support for Zoho
APPS functionality
 Remote access to the
clients site
Support via email
Live Cliq-Chat Support
 Online meeting
Live screen sharing / co-
browsing
Well Done
bundle:
Direct Act-On Support
(how to do things)
On-Demand Personnal
training services
On-Demand Training Library
On-Demand General
training services
Set-Up for system
Solving technical issues
 System Optimisation and license support
  Product Releases
Configuration for the system (via UI)
Unlimited hours per month
 Personal Project Manager
  Developing for system (creation, and
implementation of new functionalities at
the client's request)
Well Done
bundle:
Well Done
bundle:
Support Response Times
 2h
authorized contact eligible to
submit support cases
10
Well Done
bundle:
negotiable
prices
How to buy a
bundle?
Type of payment
Purchased upfront
How is it delivered?
Remote access to the system through UI
*Pricing does not include taxes and fees (such as Sales
Taxes and VAT) prescribed by law
*Requests to the tech support team can be submitted
only by authorized contacts defined in the Customer
Agreement
Rare
For 1-10 employees
Medium rare
For up to 30 employees
For a fast growing business
Medium Well
Well Done
For 100 + employees (support+improvement)
THANK YOU
www.crmoz.com
crm@crmoz.com
CRm
OZ

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