This letter provides a reference for Neena Aggarwal recommending her for future employment. It details that Neena joined the YWCA Domestic Violence Services Program as an intern and later accepted a job offer. The letter describes that Neena was eager to learn and assist with various shelter duties including crisis counseling, maintaining resources, documentation, and household tasks for seven families residing at the shelter. Neena received training on domestic violence, trauma-informed care, and crisis call techniques. The letter concludes by stating that Neena exceeded expectations as a valued member of the team and would be successful in pursuing future career goals.

1. YWCA Central Massachusetts
www.ywcacentralmass.org
Administrative Offices
1 Salem Square, Worcester, MA 01608
T: 508.791.3181 TTY F: 508.754.0496
89 Parker Street, Leicester, MA 01524
T: 508.892.9814
14 Monument Square, Leominster, MA 01453
T: 978.537.2306 TTY F:978.537.3502
15 Grove Street, Westborough, MA 01581
T: 508.366.8005 F:508.389.1815January 12, 2015
To Whom It May Concern:
Please accept the following letter as reference for Neena Aggarwal.
I had the pleasure of working with Neena within the YWCA Domestic Violence Services Program, at one of
the residential shelters. Neena joined our team as an intern, and concluded her internship by accepting an offer
of employment.
From her first day if internship, Neena expressed an eagerness to learn, and never hesitated to assist with any
assignment. Shelter duties include a broad scope of work, including crisis counseling, knowledge of local area
resources, documentation, and household tasks associated with a residence for 7 families.
Neena received training about the effects of cyclical domestic violence in the home, trauma informed care, and
crisis call techniques. Neena assisted with projects to better assist the participants living in the home, and had
frequent interaction with program participants.
Neena shows great attention to detail, and completion of assigned duties. Neena works well within a team, as
well as independently. Neena is able to communicate clearly through written or verbal communication
protocols. Neena has consistently expressed a desire to learn, and a sincere interest in working to the best of
her ability. Neena has steadily exceeded expectations, and is a valued member of our team.
I would recommend Neena without hesitation, and feel that she will be successful in her future career goals.
If you have any questions, please do not hesitate to contact me.
Sincerely,
Gabrielle Alan
Supervisor of Residential Services
YWCA Central Massachusetts – Daybreak