SlideShare a Scribd company logo

YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN

•
•
Support Driven
Support Driven

YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN

Leadership & Management
1 of 21
Download to read offline
Kelly O’Brien Kayako You have been eaten by a grue: Self-service lessons from a 36- year-old text-based adventure game SUPCONF NYC 2016
YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN
YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN
YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN
YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN
YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN
YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN
YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN
YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN
YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN
YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN
YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN
YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN
YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN
YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN
YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN
YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN
YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN
YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN
YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN
YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN

Recommended

Oral proyect ingles
Oral proyect inglesOral proyect ingles
Oral proyect inglescristianchicaizak
 
9911282929
99112829299911282929
9911282929nishantsirohi2
 
CompTIA A+ ce certificate
CompTIA A+ ce certificateCompTIA A+ ce certificate
CompTIA A+ ce certificateAsaad Morman
 
Les symboles populaires
Les symboles populairesLes symboles populaires
Les symboles populairesvesnagrbic
 
Andrew-Hancock-vExpert-certificate-2016
Andrew-Hancock-vExpert-certificate-2016Andrew-Hancock-vExpert-certificate-2016
Andrew-Hancock-vExpert-certificate-2016Andrew Hancock
 
Bancha_Jenpiyapong
Bancha_JenpiyapongBancha_Jenpiyapong
Bancha_JenpiyapongBancha Jenpiyapong
 
PAD Imtiaz CV
PAD Imtiaz CVPAD Imtiaz CV
PAD Imtiaz CVImtiaz Ahmad
 
In The Mix (final version)
In The Mix (final version)In The Mix (final version)
In The Mix (final version)Ellie Boyle
 

Recommended

Oral proyect ingles
Oral proyect inglesOral proyect ingles
Oral proyect inglescristianchicaizak
 
9911282929
99112829299911282929
9911282929nishantsirohi2
 
CompTIA A+ ce certificate
CompTIA A+ ce certificateCompTIA A+ ce certificate
CompTIA A+ ce certificateAsaad Morman
 
Les symboles populaires
Les symboles populairesLes symboles populaires
Les symboles populairesvesnagrbic
 
Andrew-Hancock-vExpert-certificate-2016
Andrew-Hancock-vExpert-certificate-2016Andrew-Hancock-vExpert-certificate-2016
Andrew-Hancock-vExpert-certificate-2016Andrew Hancock
 
Bancha_Jenpiyapong
Bancha_JenpiyapongBancha_Jenpiyapong
Bancha_JenpiyapongBancha Jenpiyapong
 
PAD Imtiaz CV
PAD Imtiaz CVPAD Imtiaz CV
PAD Imtiaz CVImtiaz Ahmad
 
In The Mix (final version)
In The Mix (final version)In The Mix (final version)
In The Mix (final version)Ellie Boyle
 
Vaccines
VaccinesVaccines
VaccinesEnvicon Medical Srl
 
Gauss’s Law
Gauss’s LawGauss’s Law
Gauss’s Lawguest5fb8e95
 
Social Determinants of Health: Why Should We Bother?
Social Determinants of Health: Why Should We Bother?Social Determinants of Health: Why Should We Bother?
Social Determinants of Health: Why Should We Bother?Renzo Guinto
 
Presentacion SEK Lab Awards en Google Campus
Presentacion SEK Lab Awards en Google CampusPresentacion SEK Lab Awards en Google Campus
Presentacion SEK Lab Awards en Google CampusFelix Lopez Capel
 
Recurso didact. tarea ii de victoria
Recurso didact. tarea ii de victoriaRecurso didact. tarea ii de victoria
Recurso didact. tarea ii de victoriaVictoria Celedonio Madrigal
 
малик
маликмалик
маликmalik1011
 
Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...
Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...
Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...Support Driven
 
Grace Antonio: Why You Shouldn't Always Hire For Culture Fit
Grace Antonio: Why You Shouldn't Always Hire For Culture FitGrace Antonio: Why You Shouldn't Always Hire For Culture Fit
Grace Antonio: Why You Shouldn't Always Hire For Culture FitSupport Driven
 
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?Support Driven
 
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...Support Driven
 
Nykki Yeager: Motivate Your Team With Individual Performance Metrics
Nykki Yeager: Motivate Your Team With Individual Performance MetricsNykki Yeager: Motivate Your Team With Individual Performance Metrics
Nykki Yeager: Motivate Your Team With Individual Performance MetricsSupport Driven
 
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...Support Driven
 
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...Support Driven
 
Louise Draper: Measure the Success of Your Self-Service Offerings
Louise Draper: Measure the Success of Your Self-Service OfferingsLouise Draper: Measure the Success of Your Self-Service Offerings
Louise Draper: Measure the Success of Your Self-Service OfferingsSupport Driven
 
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!Support Driven
 
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...Support Driven
 
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...Support Driven
 
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...Support Driven
 
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).Support Driven
 
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...Support Driven
 
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea SilasForecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea SilasSupport Driven
 
Growth Rubrics and How To Make 'Em worksheets
Growth Rubrics and How To Make 'Em worksheetsGrowth Rubrics and How To Make 'Em worksheets
Growth Rubrics and How To Make 'Em worksheetsSupport Driven
 

More Related Content

Viewers also liked

Social Determinants of Health: Why Should We Bother?
Social Determinants of Health: Why Should We Bother?Social Determinants of Health: Why Should We Bother?
Social Determinants of Health: Why Should We Bother?Renzo Guinto
 
Presentacion SEK Lab Awards en Google Campus
Presentacion SEK Lab Awards en Google CampusPresentacion SEK Lab Awards en Google Campus
Presentacion SEK Lab Awards en Google CampusFelix Lopez Capel
 

Viewers also liked (6)

Vaccines
VaccinesVaccines
Vaccines
 
Gauss’s Law
Gauss’s LawGauss’s Law
Gauss’s Law
 
Social Determinants of Health: Why Should We Bother?
Social Determinants of Health: Why Should We Bother?Social Determinants of Health: Why Should We Bother?
Social Determinants of Health: Why Should We Bother?
 
Presentacion SEK Lab Awards en Google Campus
Presentacion SEK Lab Awards en Google CampusPresentacion SEK Lab Awards en Google Campus
Presentacion SEK Lab Awards en Google Campus
 
Recurso didact. tarea ii de victoria
Recurso didact. tarea ii de victoriaRecurso didact. tarea ii de victoria
Recurso didact. tarea ii de victoria
 
малик
маликмалик
малик
 

More from Support Driven

Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...
Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...
Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...Support Driven
 
Grace Antonio: Why You Shouldn't Always Hire For Culture Fit
Grace Antonio: Why You Shouldn't Always Hire For Culture FitGrace Antonio: Why You Shouldn't Always Hire For Culture Fit
Grace Antonio: Why You Shouldn't Always Hire For Culture FitSupport Driven
 
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?Support Driven
 
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...Support Driven
 
Nykki Yeager: Motivate Your Team With Individual Performance Metrics
Nykki Yeager: Motivate Your Team With Individual Performance MetricsNykki Yeager: Motivate Your Team With Individual Performance Metrics
Nykki Yeager: Motivate Your Team With Individual Performance MetricsSupport Driven
 
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...Support Driven
 
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...Support Driven
 
Louise Draper: Measure the Success of Your Self-Service Offerings
Louise Draper: Measure the Success of Your Self-Service OfferingsLouise Draper: Measure the Success of Your Self-Service Offerings
Louise Draper: Measure the Success of Your Self-Service OfferingsSupport Driven
 
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!Support Driven
 
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...Support Driven
 
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...Support Driven
 
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...Support Driven
 
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).Support Driven
 
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...Support Driven
 
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea SilasForecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea SilasSupport Driven
 
Growth Rubrics and How To Make 'Em worksheets
Growth Rubrics and How To Make 'Em worksheetsGrowth Rubrics and How To Make 'Em worksheets
Growth Rubrics and How To Make 'Em worksheetsSupport Driven
 
Growth Rubrics and How To Make 'Em by Danna Sampson
Growth Rubrics and How To Make 'Em by Danna SampsonGrowth Rubrics and How To Make 'Em by Danna Sampson
Growth Rubrics and How To Make 'Em by Danna SampsonSupport Driven
 
You don't pwn me by Sarah Betts
You don't pwn me by Sarah BettsYou don't pwn me by Sarah Betts
You don't pwn me by Sarah BettsSupport Driven
 
Tech Stacks In A Successful Contact Center by Ramon Icasiano
Tech Stacks In A Successful Contact Center by Ramon IcasianoTech Stacks In A Successful Contact Center by Ramon Icasiano
Tech Stacks In A Successful Contact Center by Ramon IcasianoSupport Driven
 
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian LevineTurn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian LevineSupport Driven
 

More from Support Driven (20)

Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...
Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...
Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...
 
Grace Antonio: Why You Shouldn't Always Hire For Culture Fit
Grace Antonio: Why You Shouldn't Always Hire For Culture FitGrace Antonio: Why You Shouldn't Always Hire For Culture Fit
Grace Antonio: Why You Shouldn't Always Hire For Culture Fit
 
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?
 
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...
 
Nykki Yeager: Motivate Your Team With Individual Performance Metrics
Nykki Yeager: Motivate Your Team With Individual Performance MetricsNykki Yeager: Motivate Your Team With Individual Performance Metrics
Nykki Yeager: Motivate Your Team With Individual Performance Metrics
 
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
 
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
 
Louise Draper: Measure the Success of Your Self-Service Offerings
Louise Draper: Measure the Success of Your Self-Service OfferingsLouise Draper: Measure the Success of Your Self-Service Offerings
Louise Draper: Measure the Success of Your Self-Service Offerings
 
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
 
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
 
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
 
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
 
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
 
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
 
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea SilasForecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
 
Growth Rubrics and How To Make 'Em worksheets
Growth Rubrics and How To Make 'Em worksheetsGrowth Rubrics and How To Make 'Em worksheets
Growth Rubrics and How To Make 'Em worksheets
 
Growth Rubrics and How To Make 'Em by Danna Sampson
Growth Rubrics and How To Make 'Em by Danna SampsonGrowth Rubrics and How To Make 'Em by Danna Sampson
Growth Rubrics and How To Make 'Em by Danna Sampson
 
You don't pwn me by Sarah Betts
You don't pwn me by Sarah BettsYou don't pwn me by Sarah Betts
You don't pwn me by Sarah Betts
 
Tech Stacks In A Successful Contact Center by Ramon Icasiano
Tech Stacks In A Successful Contact Center by Ramon IcasianoTech Stacks In A Successful Contact Center by Ramon Icasiano
Tech Stacks In A Successful Contact Center by Ramon Icasiano
 
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian LevineTurn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
 

Recently uploaded

原版1:1复刻密西西比大学毕业证Mississippi毕业证留信学历认证
原版1:1复刻密西西比大学毕业证Mississippi毕业证留信学历认证原版1:1复刻密西西比大学毕业证Mississippi毕业证留信学历认证
原版1:1复刻密西西比大学毕业证Mississippi毕业证留信学历认证jdkhjh
 
Unlocking Productivity and Personal Growth through the Importance-Urgency Matrix
Unlocking Productivity and Personal Growth through the Importance-Urgency MatrixUnlocking Productivity and Personal Growth through the Importance-Urgency Matrix
Unlocking Productivity and Personal Growth through the Importance-Urgency MatrixCIToolkit
 
Reflecting, turning experience into insight
Reflecting, turning experience into insightReflecting, turning experience into insight
Reflecting, turning experience into insightWayne Abrahams
 
LPC Operations Review PowerPoint | Operations Review
LPC Operations Review PowerPoint | Operations ReviewLPC Operations Review PowerPoint | Operations Review
LPC Operations Review PowerPoint | Operations Reviewthomas851723
 
Call Us🔝⇛+91-97111🔝47426 Call In girls Munirka (DELHI)
Call Us🔝⇛+91-97111🔝47426 Call In girls Munirka (DELHI)Call Us🔝⇛+91-97111🔝47426 Call In girls Munirka (DELHI)
Call Us🔝⇛+91-97111🔝47426 Call In girls Munirka (DELHI)jennyeacort
 
Pooja Mehta 9167673311, Trusted Call Girls In NAVI MUMBAI Cash On Payment , V...
Pooja Mehta 9167673311, Trusted Call Girls In NAVI MUMBAI Cash On Payment , V...Pooja Mehta 9167673311, Trusted Call Girls In NAVI MUMBAI Cash On Payment , V...
Pooja Mehta 9167673311, Trusted Call Girls In NAVI MUMBAI Cash On Payment , V...Pooja Nehwal
 
Board Diversity Initiaive Launch Presentation
Board Diversity Initiaive Launch PresentationBoard Diversity Initiaive Launch Presentation
Board Diversity Initiaive Launch Presentationcraig524401
 
Simplifying Complexity: How the Four-Field Matrix Reshapes Thinking
Simplifying Complexity: How the Four-Field Matrix Reshapes ThinkingSimplifying Complexity: How the Four-Field Matrix Reshapes Thinking
Simplifying Complexity: How the Four-Field Matrix Reshapes ThinkingCIToolkit
 
Fifteenth Finance Commission Presentation
Fifteenth Finance Commission PresentationFifteenth Finance Commission Presentation
Fifteenth Finance Commission Presentationmintusiprd
 
LPC Warehouse Management System For Clients In The Business Sector
LPC Warehouse Management System For Clients In The Business SectorLPC Warehouse Management System For Clients In The Business Sector
LPC Warehouse Management System For Clients In The Business Sectorthomas851723
 
Measuring True Process Yield using Robust Yield Metrics
Measuring True Process Yield using Robust Yield MetricsMeasuring True Process Yield using Robust Yield Metrics
Measuring True Process Yield using Robust Yield MetricsCIToolkit
 
Farmer Representative Organization in Lucknow | Rashtriya Kisan Manch
Farmer Representative Organization in Lucknow | Rashtriya Kisan ManchFarmer Representative Organization in Lucknow | Rashtriya Kisan Manch
Farmer Representative Organization in Lucknow | Rashtriya Kisan ManchRashtriya Kisan Manch
 
self respect is very important in this crual word where everyone in just thin...
self respect is very important in this crual word where everyone in just thin...self respect is very important in this crual word where everyone in just thin...
self respect is very important in this crual word where everyone in just thin...afaqsaeed463
 
Introduction to LPC - Facility Design And Re-Engineering
Introduction to LPC - Facility Design And Re-EngineeringIntroduction to LPC - Facility Design And Re-Engineering
Introduction to LPC - Facility Design And Re-Engineeringthomas851723
 
ANIn Gurugram April 2024 |Can Agile and AI work together? by Pramodkumar Shri...
ANIn Gurugram April 2024 |Can Agile and AI work together? by Pramodkumar Shri...ANIn Gurugram April 2024 |Can Agile and AI work together? by Pramodkumar Shri...
ANIn Gurugram April 2024 |Can Agile and AI work together? by Pramodkumar Shri...AgileNetwork
 
VIP Kolkata Call Girl Rajarhat 👉 8250192130 Available With Room
VIP Kolkata Call Girl Rajarhat 👉 8250192130 Available With RoomVIP Kolkata Call Girl Rajarhat 👉 8250192130 Available With Room
VIP Kolkata Call Girl Rajarhat 👉 8250192130 Available With Roomdivyansh0kumar0
 

Recently uploaded (17)

原版1:1复刻密西西比大学毕业证Mississippi毕业证留信学历认证
原版1:1复刻密西西比大学毕业证Mississippi毕业证留信学历认证原版1:1复刻密西西比大学毕业证Mississippi毕业证留信学历认证
原版1:1复刻密西西比大学毕业证Mississippi毕业证留信学历认证
 
Unlocking Productivity and Personal Growth through the Importance-Urgency Matrix
Unlocking Productivity and Personal Growth through the Importance-Urgency MatrixUnlocking Productivity and Personal Growth through the Importance-Urgency Matrix
Unlocking Productivity and Personal Growth through the Importance-Urgency Matrix
 
Reflecting, turning experience into insight
Reflecting, turning experience into insightReflecting, turning experience into insight
Reflecting, turning experience into insight
 
LPC Operations Review PowerPoint | Operations Review
LPC Operations Review PowerPoint | Operations ReviewLPC Operations Review PowerPoint | Operations Review
LPC Operations Review PowerPoint | Operations Review
 
Call Us🔝⇛+91-97111🔝47426 Call In girls Munirka (DELHI)
Call Us🔝⇛+91-97111🔝47426 Call In girls Munirka (DELHI)Call Us🔝⇛+91-97111🔝47426 Call In girls Munirka (DELHI)
Call Us🔝⇛+91-97111🔝47426 Call In girls Munirka (DELHI)
 
Pooja Mehta 9167673311, Trusted Call Girls In NAVI MUMBAI Cash On Payment , V...
Pooja Mehta 9167673311, Trusted Call Girls In NAVI MUMBAI Cash On Payment , V...Pooja Mehta 9167673311, Trusted Call Girls In NAVI MUMBAI Cash On Payment , V...
Pooja Mehta 9167673311, Trusted Call Girls In NAVI MUMBAI Cash On Payment , V...
 
Board Diversity Initiaive Launch Presentation
Board Diversity Initiaive Launch PresentationBoard Diversity Initiaive Launch Presentation
Board Diversity Initiaive Launch Presentation
 
sauth delhi call girls in Defence Colony🔝 9953056974 🔝 escort Service
sauth delhi call girls in Defence Colony🔝 9953056974 🔝 escort Servicesauth delhi call girls in Defence Colony🔝 9953056974 🔝 escort Service
sauth delhi call girls in Defence Colony🔝 9953056974 🔝 escort Service
 
Simplifying Complexity: How the Four-Field Matrix Reshapes Thinking
Simplifying Complexity: How the Four-Field Matrix Reshapes ThinkingSimplifying Complexity: How the Four-Field Matrix Reshapes Thinking
Simplifying Complexity: How the Four-Field Matrix Reshapes Thinking
 
Fifteenth Finance Commission Presentation
Fifteenth Finance Commission PresentationFifteenth Finance Commission Presentation
Fifteenth Finance Commission Presentation
 
LPC Warehouse Management System For Clients In The Business Sector
LPC Warehouse Management System For Clients In The Business SectorLPC Warehouse Management System For Clients In The Business Sector
LPC Warehouse Management System For Clients In The Business Sector
 
Measuring True Process Yield using Robust Yield Metrics
Measuring True Process Yield using Robust Yield MetricsMeasuring True Process Yield using Robust Yield Metrics
Measuring True Process Yield using Robust Yield Metrics
 
Farmer Representative Organization in Lucknow | Rashtriya Kisan Manch
Farmer Representative Organization in Lucknow | Rashtriya Kisan ManchFarmer Representative Organization in Lucknow | Rashtriya Kisan Manch
Farmer Representative Organization in Lucknow | Rashtriya Kisan Manch
 
self respect is very important in this crual word where everyone in just thin...
self respect is very important in this crual word where everyone in just thin...self respect is very important in this crual word where everyone in just thin...
self respect is very important in this crual word where everyone in just thin...
 
Introduction to LPC - Facility Design And Re-Engineering
Introduction to LPC - Facility Design And Re-EngineeringIntroduction to LPC - Facility Design And Re-Engineering
Introduction to LPC - Facility Design And Re-Engineering
 
ANIn Gurugram April 2024 |Can Agile and AI work together? by Pramodkumar Shri...
ANIn Gurugram April 2024 |Can Agile and AI work together? by Pramodkumar Shri...ANIn Gurugram April 2024 |Can Agile and AI work together? by Pramodkumar Shri...
ANIn Gurugram April 2024 |Can Agile and AI work together? by Pramodkumar Shri...
 
VIP Kolkata Call Girl Rajarhat 👉 8250192130 Available With Room
VIP Kolkata Call Girl Rajarhat 👉 8250192130 Available With RoomVIP Kolkata Call Girl Rajarhat 👉 8250192130 Available With Room
VIP Kolkata Call Girl Rajarhat 👉 8250192130 Available With Room
 

YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN