1. seminar invitation
Achieving A
Customer First Culture
In challenging economic times, survival and success is largely governed by the ability to
win, secure and build strong relationships with clients.
Embedding a ‘customer first culture’ consistently across all employees can be challenging,
yet create sustainable competitive advantage.
Head of People Services at Skipton Building Society - Chris Worts,
will share with us how he has championed this agenda since 2006
when Skipton became the first financial institution to be awarded
the Customer First accreditation, and go on to be the only UK
building Society to receive official recognition for its commitment
to outstanding customer service for a third, consecutive time.
In their report, the Customer First assessors said: -
"Skipton Building Society's passion for, enthusiasm and loyalty to its customers – and its
desire to offer excellent service – are apparent across all its operations."
Romance in the office - black and white or ’50 shades of ….?!’
Joanna Dodd, Associate, Clarion Employment Team
Do you have a formal policy to guide you through any issues?
The management of many awkward situations often relies on common
sense. Joanna will take you through some solutions that may help you to
arrive at diplomatic solutions that lessen the chance of explosive issues.
When? Thursday 14 February 2013
Where? Clarion
Elizabeth House
13-19 Queen Street
Leeds
LS1 2TW
Cost £15 for Yorkshire HR Network
To reserve your place please complete the attached booking form and return to
Abbie Granger at Yorkshire HR Network—contact number 0113 237 3026

2. Achieving A Customer First Culture
Our interactive seminar will allow plenty of time for questions to the speakers
and networking with your peers.
Agenda
When? Thursday 14 February 2013
Where? Clarion, Elizabeth House, 13-19 Queen Street, Leeds LS1 2TW
Schedule
2.30pm Registration and refreshments
2.45pm—4.00pm Welcome and Introduction
Chris Worts, Head of People Services, Skipton Building Society
including questions
4.00pm - 4.20pm Break and afternoon tea
4.20pm - 4.50pm Romance in the office - black and white or ’50 shades of ….?!’
Joanna Dodd, Associate, Clarion Employment Lawyer
4.50pm Please join us for a glass of ‘fizz’ to start your Valentines
evening!
To reserve your place please complete the attached booking form
and return to Abbie Granger at Yorkshire HR Network
contact number 0113 237 3026

3. seminar booking
Achieving A Customer First Culture
When? Thursday 14 February 2013
Where? Elizabeth House, 13-19 Queen Street, Leeds LS1 2TW
Please book me a place at this seminar on the 14 February.
I enclose a cheque for £15 made payable to Harrington Norman.
Please note that all funds will go to the development of the Yorkshire HR
Network and its future events programme.
I am unable to attend but please do keep me posted of future events.
Name
Position
Company
Address
Telephone
Email
Please return to:
Abbie Grange, Yorkshire HR Network
Harrington Norman - Westgate House,100 Wellington Street,
Leeds, LS1 4LT