WSO2Con ASIA 2016: Friendly Enterprise IT: How to Get More Love From Your Team!

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This document discusses how to improve relationships with IT teams by better integrating and automating enterprise systems. It provides examples of common pain points like having multiple passwords, missed invoices, and manual data crunching. These issues can be fixed by implementing single sign-on, automating workflows between CRM and billing systems, and integrating different data sources into centralized dashboards. The document also discusses how the company WSO2 addressed their own "password problem" internally by using their open source platform to provision users, implement single sign-on, and build connectors between applications to streamline processes and provide insights through dashboards. This improves productivity and reduces frustration for both internal IT teams and external users.

Technology

Friendly Enterprise IT: How to
Get More Love From Your Team!
Shevan Goone?lleke
Vice President - Opera0ons
WSO2

IT within the Enterprise
Time
IT within
the Enterprise
CRM
SCM
BI
MDM
ECM
HRIS
Expense
Billing
AppsDocs
ERP

Example 1: passwords passwords passwords!
email:
user: paul
pass:paul123
HR:
user:paul.silva
pass:silva1!!
Sales:
user:psilva
pass:342345!
expenses:
user: paul2l
pass:b4n4n4
support:
user: p@ab.co
pass:argh!
HRISEmail Sales/CRM
SupportExpenses

Example 2: We forgot to invoice!!
CRM/Sales Billing/Invoicing
Backoffice

Example 3: Hours of number crunching!
Finance/Accounting Web analytics
Marketing Website

Where’s the Love?! Manual
effort!
Errors!
Rework!
Complaints!
Frustration!
Could be
adding more
value!
Too many
passwords!
Blame!

Example 1: Fixed - Single Sign On!
HRISEmail Sales/CRM
SupportExpenses
Enterprise User Store
mycompanyID
mycompanyPASS
Identity Manager

Example 1: Fixed - Single Sign On!
HRISEmail Sales/CRM
SupportExpenses
Enterprise User Store
mycompanyID
mycompanyPASS

Example 2: Fixed - Automa?on!
CRM/Sales Billing/Invoicing
Backoffice
Automate

Example 2: Fixed - Automa?on!
CRM/Sales Billing/Invoicing
Backoffice
ESBConnector
ESBConnector

Example 3: Fixed - Dashboards
Finance/Accounting Web analytics
Marketing Website
Integrate Data Sources
Correlated Dashboard

Example 3: Fixed - Dashboards
Finance/Accounting Web analytics
Marketing Website
ESBConnector
ESB Connector

So do we eat our own dog food??
http://barkpost.com/wp-content/uploads/2015/11/
maxresdefault11.jpg

Our own password problem...
Internal Apps Internal Apps
Internal Apps
Internal Facing Public Facing
Provisioning . SSO . Federation

WSO2 Operation Dashboards
WSO2 ESB Connectors
Sales
Marketing
Finance
Engineering
Delivery
HR
Admin
Lobby
1st ﬂoor - Engineering
7th ﬂoor - Finance
4th ﬂoor - Sales
2nd ﬂoor - Support
PMT
External
systems
Display
Devices
Dashboards
Metrics and Dashboards

Automa?on
ESBConnector
ESB Connector
ESB ConnectorCloud Billing
Revenue Record
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2. IT within the Enterprise Time IT within the Enterprise CRM SCM BI MDM ECM HRIS Expense Billing AppsDocs ERP

3. Not always well planned...

4. Issues down the road... Expenses

5. Example 1: passwords passwords passwords! email: user: paul pass:paul123 HR: user:paul.silva pass:silva1!! Sales: user:psilva pass:342345! expenses: user: paul2l pass:b4n4n4 support: user: p@ab.co pass:argh! HRISEmail Sales/CRM SupportExpenses

6. Example 2: We forgot to invoice!! CRM/Sales Billing/Invoicing Backoffice

7. Example 3: Hours of number crunching! Finance/Accounting Web analytics Marketing Website

8. Where’s the Love?! Manual effort! Errors! Rework! Complaints! Frustration! Could be adding more value! Too many passwords! Blame!

9. Fix it! Integrate Automate

10. Example 1: passwords passwords passwords! email: user: paul pass:paul123 HR: user:paul.silva pass:silva1!! Sales: user:psilva pass:342345! expenses: user: paul2l pass:b4n4n4 support: user: p@ab.co pass:argh! HRISEmail Sales/CRM SupportExpenses

11. Example 1: Fixed - Single Sign On! HRISEmail Sales/CRM SupportExpenses Enterprise User Store mycompanyID mycompanyPASS Identity Manager

12. Example 1: Fixed - Single Sign On! HRISEmail Sales/CRM SupportExpenses Enterprise User Store mycompanyID mycompanyPASS

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15. Example 2: Fixed - Automa?on! CRM/Sales Billing/Invoicing Backoffice ESBConnector ESBConnector

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19. Comprehensive open source plaSorm

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23. WSO2 Operation Dashboards WSO2 ESB Connectors Sales Marketing Finance Engineering Delivery HR Admin Lobby 1st floor - Engineering 7th floor - Finance 4th floor - Sales 2nd floor - Support PMT External systems Display Devices Dashboards Metrics and Dashboards

24. Stores

25. Automa?on ESBConnector ESB Connector ESB ConnectorCloud Billing Revenue Record Sales Booking

26. Summary

27. Thank You