Wingspan Portfolio Advisors is an award-winning mortgage services company founded in 2008 that provides strategic services to banks, investors, and other mortgage industry clients. It has over 2,000 mortgage professionals in offices across 5 states. Wingspan offers a wide range of customized solutions like loan modifications, collections, and foreclosure services to assist clients in addressing the demands of the mortgage industry.

1. Corporate Overview

2. 2
Wingspan Portfolio
Advisors, LLC, was
founded in 2008 to
address an emerging
demand for special
and component
servicing in order
to meet the capacity
needs of an industry.
Meet Wingspan
Wingspan is an award-winning, diversified mortgage services
company, partnering with banks, investors, mortgage insurers,
and attorneys throughout the U.S. With multiple offices in Texas,
California, Louisiana, Colorado, and Florida, Wingspan’s team
of experienced professionals provides a wide range of strategic
services to assist the mortgage industry.

3. 3
A Few Highlights
Approximately 370,000
square feet of office space
in five locations
Locations include:
Dallas, TX
Melbourne, FL
Monroe, LA
Denver, CO
San Diego, CA
Nearly 2,000 mortgage
professionals on staff
or available
Executive team experience
at Fannie Mae, Freddie Mac,
Wells Fargo, JPMorgan
Chase, Bank of America,
Castle Peak, First Franklin,
Morgan Stanley, Saxon,
Washington Mutual,
First American, LPS
and others

4. 4
Wingspan Provides Solutions
Wingspan is a mortgage services enterprise that provides
a broad range of strategic services to our clients, which
include several of the top 5 financial institutions in the U.S.
From loan modifications and foreclosure alternatives to special
servicing and enhanced borrower outreach, Wingspan offers
a full suite of customized solutions.“The New Normal”
Today’s “New Normal” environment
requires unprecedented
focus on compliance,
third-party oversight,
and true subject
matter expertise.

5. 5
• Inbound Customer
Service Call Center
• Inbound Bank Branch
Mortgage Inquiries
• Customer Email
Mortgage Inquiries
• Outbound Escalation
Support
CUSTOMER SERVICE CUSTOMER COMPLAINT
ESCALATION AND
RESOLUTION
COLLECTIONS/
RECOVERIES
BORROWER
OUTREACH
LOAN MODIFICATION
UNDERWRITING
Centers of Excellence
• Single Call Complaint
Resolutions
• Researched-Based
Escalation Resolutions
• Analytics-Based
Resolution Support
• Outbound Escalation
Support
• Early Stage Collections
• Parallel SPOC Support
• 90+ Loss Mitigation
• 120+ Extended Effort
• Compliance
• Investor Types
• Single Point of Contact
• Inbound Borrower
Support
• Imminent Default
Support
• Overflow Inbound
Borrower Support
• Triage
• Underwriting
• Income Quality
Review
• Non-Income Review
• Compliance
• Investor Types

6. 6
CLAIMS MANAGEMENT FINANCE FORENSICS
AND REMEDIATION
LOAN REVIEW/
DUE DILIGENCE
LOSS MITIGATION –
SHORT SALE AND DIL
FORECLOSURE AND
BANKRUPTCYs
Centers of Excellence
• Preparation and Filing
• Monitoring
• Claim Reconciliation
• Denied Claims
• Reporting
• Define Population and
Sample Size
• Develop “What If?”
Scenarios and Outcomes
• Review Sample and
Qualify/Quantify
• Perform QA of Findings
and Summarize
• Credit
• Collateral File Review
• Title/HOA
• Valuations
• Compliance/Fraud
• Investor Types
• Education-Focused
Solicitation and Outreach
• Quality Controlled
Document Fulfillment
• Skilled Negotiations
• Streamlined Title
Facilitation
• Portfolio Surveillance
• Collateral Analysis
• Foreclosure and
Bankruptcy
• Component REO

7. 7
“I just want to thank you
for all of your help with
our loan modification.
It has been a pleasure
working with one person
instead of 100 people
who you have to explain
your situation to. I have
told so many people
about your help, and
hopefully you can help
many more people stay
in their homes.”
~ Loraine S., Homeowner,
Sept. 2011
• Customer-centric approach
• Single point of contact
• Innovative, proprietary technology
• Leadership team with more than 300 years of
combined mortgage servicing experience
• Scalable operation supported by experienced
mortgage professionals
• Accountability and transparency
• High impact, low cost solution
• Pay for performance model
• Rapid ramp up/ramp down capability
• Quality management department
utilizes Lean Six Sigma and
ISO 9001 methodologies
The Wingspan Advantage

8. 8
• Named #23 on the Inc. 500 list of fastest-growing
private companies; second year in a row on Inc. 500 list
• Awarded the 2009 and 2012 Mortgage Technology
Servicer of theYear by SourceMedia
• Named #2 on the Dallas 100 list as one of North Texas’
fastest-growing companies for two years in a row
• Named one of the Top Tech-Savvy Lenders and Servicers
by Mortgage Technology in 2012 and 2013
• Recognized by Inc. Magazine with a
Hire Power Award as one of the top job
creators in the U.S. two years in a row
• Frisco Chamber of Commerce’s
Entrepreneur of theYear
• Ernst &Young Entrepreneur
of theYear Finalist
Awards and Honors

9. 9
Wingspan in the Industry
WINGSPAN SPONSORSHIPS INCLUDE:
Mortgage Bankers Association
The Five Star Institute
AmeriCatalyst
Texas Mortgage Bankers Association
California Mortgage Bankers Association
Women in Default Services
American Securitization Forum
WINGSPAN IS PROUD TO BE A SILVER SPONSOR OF
MBA’s National Secondary Market Conference & Expo 2014
~ PLAYBOOK ~
MAY 18 - 21 • NEW YORK CITY

10. 10
Wingspan Gives Back
• Music Is Medicine
• Susan G. Komen Race for the Cure
• North Texas Food Bank
• Project HOPE Foundation
• National Kidney Foundation
• PFAMILY ARTS
• Military Warriors Support
Foundation
• 9-1-1 For Kids
• American Red Cross
• No Paws Left Behind
• Denton State Supported
Living Center
Wingspan Gives BackWingspan Gives Back
Wingspan Presents
‘Heroes & Hope,” a Charity
Golf Tournament, VIP Movie
Screening and Private
Concert with
Wynonna Judd.

11. 11
Wingspan in the News
“Wingspan did not invent
the concept of special
servicing but it may
have come close
to perfecting it.”
~ Mortgage Banking Magazine
MEDIA RESULTS INCLUDE:
CNBC
Yahoo
The Wall Street Journal
The NewYork Times
Inc. Magazine
Mortgage News
Housing Wire
The Dallas Morning News
M Report
Mortgage Servicing News
Dallas Business Journal
Mortgage Banking
American Bankers
Mortgage Technology

12. 12
In 2013, Wingspan acquired Dimont & Associates, the leader
in the hazard claims industry. Founded by attorney Bernie
Dimont in 1996, the wholly-owned Wingspan subsidiary
has offices in Dallas, Texas, and San Diego, California.
Dimont & Associates carries the SSAE 16 Type II Certification
and channels hazard claims for many of the nation’s leading
mortgage servicers and GSEs, achieving high recovery results
for their clients.
Dimont & Associates
Bernie Dimont
Founder, Dimont & Associates

13. 13
Executive Bio
Steven Horne
Entrepreneur of the Year,
Frisco, Texas,
Chamber of Commerce
~
Ernst & Young
Entrepreneur of the Year
Finalist
Steven Horne
Founder, CEO and President
As Founder, CEO and President of Wingspan Portfolio Advisors, Steven Horne brings a
wealth of mortgage servicing experience to clients. He is a career-long expert in creating
and executing strategies to mitigate losses in real estate portfolios of all types, with a
specialized concentration in managing the most challenging assets.
Horne has an impressive track record in his unique and highly specialized area, having
pioneered a number of the concepts and strategies used in the Wingspan methodology for
converting defaulted loans into re-performing loans, saving borrowers and lenders alike
from the lengthy and painful process of foreclosure.
Previously, Horne was director of servicing risk strategy with Fannie Mae where he restruc-
tured the National Servicing Organization and redesigned servicer performance reporting
and legal services management. Prior to Fannie, he spent nine years as a partner with
Sherman Financial Group and was executive vice president of Sherman’s servicing affiliate,
Resurgent Capital Services. At Sherman, he built three of the firm’s most successful business
lines, including a unit that purchased and resolved portfolios of delinquent mortgage loans.
Before Sherman, Horne founded and was president of MSV, as well as director of default
servicing for Ocwen Financial, RTC supervising attorney for numerous asset management
contractors, and an attorney with the Washington, DC law firm of Frank, Bernstein, Conaway
& Goldman.
Horne holds a JD from George Washington University and Bachelor degrees in English and
Economics from Emory University. He is admitted to the bar in Virginia, Maryland, and the
District of Columbia. Horne was recently named an Ernst &Young Entrepreneur of theYear
finalist and named Entrepreneur of theYear by the Frisco Chamber of Commerce.

14. 14
Wingspan Senior Executives
Vik Jain
Executive Vice President
Strategic Alliances
Bill Rivers
General Counsel
Terry Mitchell
Executive Vice President
Human Resources
Jason Spooner
Executive Vice President
National Operations
Arleen Scavone
Chief Operations Officer
Matthew R. Cassell
Chief Financial Officer
Binni Skariah
Chief Information Officer
Steven Horne
CEO and President
Susan Pettem
Executive Vice President
Business Development

15. 15
Wingspan Sales and Marketing Executives
Eshna Ghosh
Senior Vice President
Business Development
Steve Kuhn
Executive Vice President
Strategic Account Management
Stephanie Martyn
Vice President
Marketing and Communications
John Guy
Senior Vice President
Business Development
Guy Davis
Senior Vice President
Marketing, Communications and
Industry Relations
Robert Shiller
Senior Vice President
Enhanced Servicing
Linda Simmons
Executive Vice President
Business Development
Ryan Lilly
Senior Vice President
Business Development
Steve Shiller
Senior Vice President
Strategic Alliances

16. For more information, please visit www.WingspanPortfolioAdvisors.com.
Contact Susan Pettem, Executive Vice President, Business Development.
Susan.Pettem@WingspanAdvisors.com
214.254.2112