Reducing Unnecessary Hospital Follow-Ups
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Malcolm is heading to the hospital again today for his appointment. He had to miss his last meeting due to a hospital appointment and does not want to inconvenience people by missing another. However, he has been feeling better lately and found the doctor's previous advice helpful. He considered just calling the doctor but decided an in-person appointment was necessary.
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Reducing Unnecessary Hospital Follow-Ups
- 2. Malcolm is heading to the hospital again today. He’s taken the day off as he ended up missing his meeting last time and hates to mess people around. Still, he has been feeling much better and appreciated the advice he got. He thought he might just call and tell the doctor but that didn’t seem possible. How might we prevent unnecessary follow-up appointments?
- 4. Patient: text messages are better…email is good Patient: my referral got lost from Lewisham…they told me it would be a three month wait…after six months I called up’ ‘it becomes normality living with it and it gets passed to the back of your mind Patient Access Team: What we should look at is the real time it takes to see patients GP: If you allow patients to provide information for their own referral you would have to be careful Patient Access Team: We try to ring all of the patients GP: my struggles is not whether to refer somebody, but where to send them GP: If you make the referral process too easy GPs may start referring patients that don’t need to be seen Patient: I felt it was a really long time, I simple had to wait...if the symptoms had got worse, I would have done nothing…taken more Ibuprofen Patient: the internet says a lot of things and it gets me even more worried Patient: Skype would be great, that would be really helpful’ ‘my first choice will be face-to-face Patient Access Team: Patients ask us...What is the consultant like? Are they Male or Female? Patient: a text or an email would be great for me…there is no need for a letter Patient Access Team: What we should look at is the real time it takes to see patients
- 6. Faster confirmed diagnosis & treatment Diagnosis at 1st appointment Fewer unnecessary Follow-up appointments Fewer hospital visits Increased capacity within existing services Less admin time See more patients Reduced cost per patient (Up to diagnosis) Online Information, FAQs & support Fewer calls for information clarification Happier, healthier patients Less paper, printing, postage Online booking system (With sms for patients) Remote consultation: Online, Phone Email Released real estate Increased revenue
- 8. Faster confirmed diagnosis & treatment Diagnosis at 1st appointment Fewer unnecessary Follow-up appointments Fewer hospital visits Increased capacity within existing services Less admin time See more patients Reduced cost per patient (Up to diagnosis) Online Information, FAQs & support Fewer calls for information clarification Happier, healthier patients Less paper, printing, postage Online booking system (With sms for patients) Remote consultation: Online, Phone Email Released real estate Increased revenue
- 9. Faster confirmed diagnosis & treatment Diagnosis at 1st appointment Fewer unnecessary Follow-up appointments Fewer hosp visits Increased capacity wit existing serv Less admin t
- 10. Faster confirmed diagnosis & treatment Diagnosis at 1st appointment Fewer unnecessary Follow-up appointments Fewer hosp visits Increased capacity wit existing serv Less admin t
- 11. Faster confirmed diagnosis & treatment Diagnosis at 1st appointment Fewer unnecessary Follow-up appointments Fewer hosp visits Increased capacity wit existing serv Less admin t
- 12. Faster confirmed diagnosis & treatment Diagnosis at 1st appointment Fewer unnecessary Follow-up appointments Fewer hosp visits Increased capacity wit existing serv Less admin t
- 13. Faster confirmed diagnosis & treatment Diagnosis at 1st appointment Fewer unnecessary Follow-up appointments Fewer hosp visits Increased capacity wit existing serv Less admin t
- 14. Faster confirmed diagnosis & treatment Diagnosis at 1st appointment Fewer unnecessary Follow-up appointments Fewer hosp visits Increased capacity wit existing serv Less admin t