SlideShare a Scribd company logo
Key Audiences   Word of mouth marketing “ The idea of word of mouth is very Zen. You put the idea out there, let go, and if people like you and trust you, they'll spread the word” Variety Magazine 21 July 2005
Traditional Marketing Advertising clutter Media fragmentation Consumers tuned out Less effective More expensive Less trusted What do you think of traditional marketing?  So, is there anybody out there listening?  watching?  reading?
People passing honest information to others What is word of mouth?
What are the advantages of  word of mouth marketing?
40 000 years Intimate … our natural desire to share information and feelings  Credible … people believe other people Free …    costs nothing Speed …  can be remarkably quick  Why word of mouth is different?
Pre-conditions for word of mouth marketing  the issue your group You must be credible You must provide a worthwhile benefit, product or service  Your touch points must reflect your value You give people opportunities to talk about you
The touch points of a product
[object Object],[object Object],[object Object],[object Object],[object Object],Types of word of mouth marketing
Word of mouth thru networks  Network B Network A key influencer or hub
Key influencers Advocates Champions Sneezers Alphas Opinion leaders Shapers Early adopters Hubs Key Influencers  Personality Experience Skills Longevity Rank, title, position
Locating key influencers   Self identify Key professions/organisations Prominent individuals Observation
What can key influencers do? Pass your information through their networks using their … language credibility communications
CONNECTORS ALPHAS OPINION LEADERS SNEEZERS PEERS WHO ARE NETWORK HUBS Face to face Stories Pass-on tools Continuous contact Face to face works best Explain who you are … why you are worth listening to Tell stories Ask for specific help Provide pass-on tools Thank you’s and rewards Keep continuous contact Recruiting key influencers
Keep information… Personal Simple Illustrate with stories   The power of stories
Pass on tools  business cards forward-able email brochures leaflets details of events ready to go text for newsletters, websites video, audio, images samples, coupons, discounts  stories
Opportunities  Opportunity Opportunity Opportunity
events as opportunities
Types of event launches award ceremonies  trade shows site and open days conferences, seminars, meetings and workshops commemorative occasions festivals, fairs, carnivals, shows, balls, cake stalls  sporting events cultural performances, concerts, exhibitions media events on-line events
Speaking as word of mouth marketing ,[object Object],[object Object],[object Object],[object Object]
Essentials of a good talk Prepare … prepare… prepare Make compelling content with facts, figures and stories Keep it short  A speech is never a commercial Follow-up with handouts, cards, ezines
E-mail Video sharing Blogs Social media sites  SMS Twitter Digital word of mouth marketing
Advantages of on-line communications   Can be quickly produced and distributed  Permanent Can reach many people Disadvantages On-line commitment People can comment  Scary for some Digital word of mouth marketing
Track …. How many key influencers do you have ? What are key influencers doing for you? How are people finding out about you? What referrals are you getting? How many people visit your video, blog, Facebook etc? Staff/Volunteer/Board feedback Tracking word of mouth
Summary Identify, recruit and maintain relationships with key influencers  Provide simple messages and pass on tools to encourage conversations  Use many channels to keep the conversation going  Track your conversations and see what works  Ensure your issue is sound  Identify who you need to reach
Three things I will do to start word of mouth marketing

More Related Content

What's hot

5 ways to keep customers engaged before they slip away
5 ways to keep customers engaged before they slip away5 ways to keep customers engaged before they slip away
5 ways to keep customers engaged before they slip away
cynicalfreeway935
 
Negative wom and power of rumors
Negative wom and power of rumorsNegative wom and power of rumors
Negative wom and power of rumorsZeynep Çıkın
 
The Importance Of Networking
The Importance Of NetworkingThe Importance Of Networking
The Importance Of Networkinglysander236
 
The Importance of Networking
The Importance of NetworkingThe Importance of Networking
The Importance of Networking
Abby Cranston Dalzell
 
Social media for event promotion, marketing
Social media for event promotion, marketing  Social media for event promotion, marketing
Social media for event promotion, marketing
Brian Pereira
 
Let's Plan An Event
Let's Plan An EventLet's Plan An Event
Let's Plan An Event
LCpublicrelations
 
Social media for small NGOs
Social media for small NGOsSocial media for small NGOs
Social media for small NGOs
Amy Coulterman
 
How to Build and Maintain Your Professional Network
How to Build and Maintain Your Professional NetworkHow to Build and Maintain Your Professional Network
How to Build and Maintain Your Professional Network
Angel L. Ramos, MBA
 
Networking Skills Workshop
Networking Skills WorkshopNetworking Skills Workshop
Networking Skills Workshop
Improvement Skills Consulting Ltd.
 
Marketingand Public Relations Guide 000
Marketingand Public Relations Guide 000Marketingand Public Relations Guide 000
Marketingand Public Relations Guide 000Lakesia Wright
 
Social Media & BTL marketing as part of the mix
Social Media & BTL marketing as part of the mixSocial Media & BTL marketing as part of the mix
Social Media & BTL marketing as part of the mix
Pepovski Darko
 
Guide - Content For Social Media
Guide - Content For Social MediaGuide - Content For Social Media
Guide - Content For Social Media
Pepovski Darko
 
Professional Networking Power Point
Professional Networking Power PointProfessional Networking Power Point
Professional Networking Power PointPhillip0582
 
The advantages of_networking
The advantages of_networkingThe advantages of_networking
The advantages of_networking
Deepika Saini
 
Social Media for Fundraising Professionals
Social Media for Fundraising ProfessionalsSocial Media for Fundraising Professionals
Social Media for Fundraising Professionals
finndigital
 
Developing Powerful Audience Personas For Successful Online Engagement - Laur...
Developing Powerful Audience Personas For Successful Online Engagement - Laur...Developing Powerful Audience Personas For Successful Online Engagement - Laur...
Developing Powerful Audience Personas For Successful Online Engagement - Laur...
FeverBee Limited
 
Marketing in Ministry
Marketing in MinistryMarketing in Ministry
Marketing in Ministry
Rodeena Stephens
 
Marketing Your Ministry
Marketing Your MinistryMarketing Your Ministry
Marketing Your Ministry
MEPR Agency
 
Viral Experiment
Viral ExperimentViral Experiment
Viral Experiment
Andres Eduardo Hurtado
 
Advanced Community Engagement - Nonprofit Social Media
Advanced Community Engagement - Nonprofit Social MediaAdvanced Community Engagement - Nonprofit Social Media
Advanced Community Engagement - Nonprofit Social Medialgdeaton
 

What's hot (20)

5 ways to keep customers engaged before they slip away
5 ways to keep customers engaged before they slip away5 ways to keep customers engaged before they slip away
5 ways to keep customers engaged before they slip away
 
Negative wom and power of rumors
Negative wom and power of rumorsNegative wom and power of rumors
Negative wom and power of rumors
 
The Importance Of Networking
The Importance Of NetworkingThe Importance Of Networking
The Importance Of Networking
 
The Importance of Networking
The Importance of NetworkingThe Importance of Networking
The Importance of Networking
 
Social media for event promotion, marketing
Social media for event promotion, marketing  Social media for event promotion, marketing
Social media for event promotion, marketing
 
Let's Plan An Event
Let's Plan An EventLet's Plan An Event
Let's Plan An Event
 
Social media for small NGOs
Social media for small NGOsSocial media for small NGOs
Social media for small NGOs
 
How to Build and Maintain Your Professional Network
How to Build and Maintain Your Professional NetworkHow to Build and Maintain Your Professional Network
How to Build and Maintain Your Professional Network
 
Networking Skills Workshop
Networking Skills WorkshopNetworking Skills Workshop
Networking Skills Workshop
 
Marketingand Public Relations Guide 000
Marketingand Public Relations Guide 000Marketingand Public Relations Guide 000
Marketingand Public Relations Guide 000
 
Social Media & BTL marketing as part of the mix
Social Media & BTL marketing as part of the mixSocial Media & BTL marketing as part of the mix
Social Media & BTL marketing as part of the mix
 
Guide - Content For Social Media
Guide - Content For Social MediaGuide - Content For Social Media
Guide - Content For Social Media
 
Professional Networking Power Point
Professional Networking Power PointProfessional Networking Power Point
Professional Networking Power Point
 
The advantages of_networking
The advantages of_networkingThe advantages of_networking
The advantages of_networking
 
Social Media for Fundraising Professionals
Social Media for Fundraising ProfessionalsSocial Media for Fundraising Professionals
Social Media for Fundraising Professionals
 
Developing Powerful Audience Personas For Successful Online Engagement - Laur...
Developing Powerful Audience Personas For Successful Online Engagement - Laur...Developing Powerful Audience Personas For Successful Online Engagement - Laur...
Developing Powerful Audience Personas For Successful Online Engagement - Laur...
 
Marketing in Ministry
Marketing in MinistryMarketing in Ministry
Marketing in Ministry
 
Marketing Your Ministry
Marketing Your MinistryMarketing Your Ministry
Marketing Your Ministry
 
Viral Experiment
Viral ExperimentViral Experiment
Viral Experiment
 
Advanced Community Engagement - Nonprofit Social Media
Advanced Community Engagement - Nonprofit Social MediaAdvanced Community Engagement - Nonprofit Social Media
Advanced Community Engagement - Nonprofit Social Media
 

Viewers also liked

WORD OF MOUTH
WORD OF MOUTHWORD OF MOUTH
WORD OF MOUTHPonnyrose
 
Social media integration
Social media integrationSocial media integration
Social media integration
Steven Van Belleghem
 
Demystifying Word of Mouth (Part 2) – Who Customers Listen To
Demystifying Word of Mouth (Part 2) – Who Customers Listen To Demystifying Word of Mouth (Part 2) – Who Customers Listen To
Demystifying Word of Mouth (Part 2) – Who Customers Listen To
ReferralCandy
 
Word of Mouth Marketing from scratch
Word of Mouth Marketing from scratchWord of Mouth Marketing from scratch
Word of Mouth Marketing from scratch
Ryan La Rosa
 
People who change the world: Conversation Managers
People who change the world: Conversation ManagersPeople who change the world: Conversation Managers
People who change the world: Conversation Managers
Steven Van Belleghem
 
Demystifying Word of Mouth (Part 1) - Why Customers Talk
Demystifying Word of Mouth (Part 1) - Why Customers TalkDemystifying Word of Mouth (Part 1) - Why Customers Talk
Demystifying Word of Mouth (Part 1) - Why Customers Talk
ReferralCandy
 
Word-of-Mouth Marketing - Aung Chit Khin (MMktA)
Word-of-Mouth Marketing - Aung Chit Khin (MMktA)Word-of-Mouth Marketing - Aung Chit Khin (MMktA)
Word-of-Mouth Marketing - Aung Chit Khin (MMktA)
Strategy First Institute
 
Word of Mouth (WOM)
Word of Mouth (WOM)Word of Mouth (WOM)
Word of Mouth (WOM)Nirushan
 
What word of mouth marketing
What word of mouth marketingWhat word of mouth marketing
What word of mouth marketingsanket394
 
Word of Mouth - A Prescription for a Bad Economy
Word of Mouth - A Prescription for a Bad EconomyWord of Mouth - A Prescription for a Bad Economy
Word of Mouth - A Prescription for a Bad Economy
Sean Moffitt
 
Word of Mouth Marketing
Word of Mouth MarketingWord of Mouth Marketing
Word of Mouth Marketing
Chelsea Fitch
 
Word of mouth ppt
Word of mouth pptWord of mouth ppt
Word of mouth ppt
Rajalaxmi Prakash
 
Word Of Mouth Marketing Techniques WOMM
Word Of Mouth Marketing Techniques WOMMWord Of Mouth Marketing Techniques WOMM
Word Of Mouth Marketing Techniques WOMM
kameran
 

Viewers also liked (15)

WORD OF MOUTH
WORD OF MOUTHWORD OF MOUTH
WORD OF MOUTH
 
Social media integration
Social media integrationSocial media integration
Social media integration
 
Demystifying Word of Mouth (Part 2) – Who Customers Listen To
Demystifying Word of Mouth (Part 2) – Who Customers Listen To Demystifying Word of Mouth (Part 2) – Who Customers Listen To
Demystifying Word of Mouth (Part 2) – Who Customers Listen To
 
Word of Mouth Marketing from scratch
Word of Mouth Marketing from scratchWord of Mouth Marketing from scratch
Word of Mouth Marketing from scratch
 
People who change the world: Conversation Managers
People who change the world: Conversation ManagersPeople who change the world: Conversation Managers
People who change the world: Conversation Managers
 
Word of mouth
Word of mouthWord of mouth
Word of mouth
 
Demystifying Word of Mouth (Part 1) - Why Customers Talk
Demystifying Word of Mouth (Part 1) - Why Customers TalkDemystifying Word of Mouth (Part 1) - Why Customers Talk
Demystifying Word of Mouth (Part 1) - Why Customers Talk
 
Word-of-Mouth Marketing - Aung Chit Khin (MMktA)
Word-of-Mouth Marketing - Aung Chit Khin (MMktA)Word-of-Mouth Marketing - Aung Chit Khin (MMktA)
Word-of-Mouth Marketing - Aung Chit Khin (MMktA)
 
Word of Mouth (WOM)
Word of Mouth (WOM)Word of Mouth (WOM)
Word of Mouth (WOM)
 
What word of mouth marketing
What word of mouth marketingWhat word of mouth marketing
What word of mouth marketing
 
Word of Mouth - A Prescription for a Bad Economy
Word of Mouth - A Prescription for a Bad EconomyWord of Mouth - A Prescription for a Bad Economy
Word of Mouth - A Prescription for a Bad Economy
 
Word of Mouth Marketing
Word of Mouth MarketingWord of Mouth Marketing
Word of Mouth Marketing
 
Word of mouth ppt
Word of mouth pptWord of mouth ppt
Word of mouth ppt
 
Introducing Word of Mouth Marketing
Introducing Word of Mouth MarketingIntroducing Word of Mouth Marketing
Introducing Word of Mouth Marketing
 
Word Of Mouth Marketing Techniques WOMM
Word Of Mouth Marketing Techniques WOMMWord Of Mouth Marketing Techniques WOMM
Word Of Mouth Marketing Techniques WOMM
 

Similar to Word of Mouth Marketing & Not for Profits

25 Feb 2010 Ll Presentation (24 Feb)
25 Feb 2010 Ll Presentation (24 Feb)25 Feb 2010 Ll Presentation (24 Feb)
25 Feb 2010 Ll Presentation (24 Feb)guestff32e1e4
 
25 Feb 2010 Liquid Learning Presentation (25 Feb)
25 Feb 2010 Liquid Learning Presentation (25 Feb)25 Feb 2010 Liquid Learning Presentation (25 Feb)
25 Feb 2010 Liquid Learning Presentation (25 Feb)
guestff32e1e4
 
Final social-media-day
Final social-media-dayFinal social-media-day
Final social-media-day
LCM
 
Albury Workshop 9 Apr 2010
Albury Workshop 9 Apr 2010Albury Workshop 9 Apr 2010
Albury Workshop 9 Apr 2010
guestd1e587c7
 
Social Media Strategies for Professionals by Jay Palter
Social Media Strategies for Professionals by Jay PalterSocial Media Strategies for Professionals by Jay Palter
Social Media Strategies for Professionals by Jay Palter
Jay Palter Social Advisory
 
Marin Mompreneurs Presentation: April 2010
Marin Mompreneurs Presentation: April 2010Marin Mompreneurs Presentation: April 2010
Marin Mompreneurs Presentation: April 2010
Social Media and Digital Strategy Consulting
 
Social Conversations
Social ConversationsSocial Conversations
Social Conversations
David Duncan
 
Better Marketing for the Third Sector
Better Marketing for the Third SectorBetter Marketing for the Third Sector
Better Marketing for the Third Sector
Paul Weinstein
 
Digital And Social Media Introduction for NAMA
Digital And Social Media Introduction for NAMADigital And Social Media Introduction for NAMA
Digital And Social Media Introduction for NAMA
Petra Neiger
 
Who to reach, what to say and how to say it
Who to reach, what to say and how to say itWho to reach, what to say and how to say it
Who to reach, what to say and how to say it
Derek Rice
 
Building and growing your online community
Building and growing your online communityBuilding and growing your online community
Building and growing your online communityDerek Rice
 
Griffith Workshop 13 November 2009
Griffith Workshop 13 November 2009Griffith Workshop 13 November 2009
Griffith Workshop 13 November 2009Bob Crawshaw
 
A career in sales 1.2
A career in sales 1.2A career in sales 1.2
A career in sales 1.2
Advertising and Marketing
 
HR Communication 2.0.: Spotting talent through brand ambassadorship
HR Communication 2.0.: Spotting talent through brand ambassadorshipHR Communication 2.0.: Spotting talent through brand ambassadorship
HR Communication 2.0.: Spotting talent through brand ambassadorship
SjoerdBarel
 
Recruitment in a digital world
Recruitment in a digital worldRecruitment in a digital world
Recruitment in a digital world
DuvalGuillaume
 
Social Networking Sswbn
Social Networking SswbnSocial Networking Sswbn
Social Networking Sswbnangelarutzick
 
Social Media 101 for Social Nonprofits
Social Media 101 for Social NonprofitsSocial Media 101 for Social Nonprofits
Social Media 101 for Social Nonprofits
J. Gorzka
 
Building a Successful Online Community - Social Media FTW
Building a Successful Online Community - Social Media FTWBuilding a Successful Online Community - Social Media FTW
Building a Successful Online Community - Social Media FTW
Derek Rice
 
Social media marketing fundamentals
Social media marketing fundamentalsSocial media marketing fundamentals
Social media marketing fundamentals
Soumen Chatterjee
 

Similar to Word of Mouth Marketing & Not for Profits (20)

WOM 28 May 2010
WOM  28 May 2010WOM  28 May 2010
WOM 28 May 2010
 
25 Feb 2010 Ll Presentation (24 Feb)
25 Feb 2010 Ll Presentation (24 Feb)25 Feb 2010 Ll Presentation (24 Feb)
25 Feb 2010 Ll Presentation (24 Feb)
 
25 Feb 2010 Liquid Learning Presentation (25 Feb)
25 Feb 2010 Liquid Learning Presentation (25 Feb)25 Feb 2010 Liquid Learning Presentation (25 Feb)
25 Feb 2010 Liquid Learning Presentation (25 Feb)
 
Final social-media-day
Final social-media-dayFinal social-media-day
Final social-media-day
 
Albury Workshop 9 Apr 2010
Albury Workshop 9 Apr 2010Albury Workshop 9 Apr 2010
Albury Workshop 9 Apr 2010
 
Social Media Strategies for Professionals by Jay Palter
Social Media Strategies for Professionals by Jay PalterSocial Media Strategies for Professionals by Jay Palter
Social Media Strategies for Professionals by Jay Palter
 
Marin Mompreneurs Presentation: April 2010
Marin Mompreneurs Presentation: April 2010Marin Mompreneurs Presentation: April 2010
Marin Mompreneurs Presentation: April 2010
 
Social Conversations
Social ConversationsSocial Conversations
Social Conversations
 
Better Marketing for the Third Sector
Better Marketing for the Third SectorBetter Marketing for the Third Sector
Better Marketing for the Third Sector
 
Digital And Social Media Introduction for NAMA
Digital And Social Media Introduction for NAMADigital And Social Media Introduction for NAMA
Digital And Social Media Introduction for NAMA
 
Who to reach, what to say and how to say it
Who to reach, what to say and how to say itWho to reach, what to say and how to say it
Who to reach, what to say and how to say it
 
Building and growing your online community
Building and growing your online communityBuilding and growing your online community
Building and growing your online community
 
Griffith Workshop 13 November 2009
Griffith Workshop 13 November 2009Griffith Workshop 13 November 2009
Griffith Workshop 13 November 2009
 
A career in sales 1.2
A career in sales 1.2A career in sales 1.2
A career in sales 1.2
 
HR Communication 2.0.: Spotting talent through brand ambassadorship
HR Communication 2.0.: Spotting talent through brand ambassadorshipHR Communication 2.0.: Spotting talent through brand ambassadorship
HR Communication 2.0.: Spotting talent through brand ambassadorship
 
Recruitment in a digital world
Recruitment in a digital worldRecruitment in a digital world
Recruitment in a digital world
 
Social Networking Sswbn
Social Networking SswbnSocial Networking Sswbn
Social Networking Sswbn
 
Social Media 101 for Social Nonprofits
Social Media 101 for Social NonprofitsSocial Media 101 for Social Nonprofits
Social Media 101 for Social Nonprofits
 
Building a Successful Online Community - Social Media FTW
Building a Successful Online Community - Social Media FTWBuilding a Successful Online Community - Social Media FTW
Building a Successful Online Community - Social Media FTW
 
Social media marketing fundamentals
Social media marketing fundamentalsSocial media marketing fundamentals
Social media marketing fundamentals
 

Recently uploaded

FINAL PRESENTATION.pptx12143241324134134
FINAL PRESENTATION.pptx12143241324134134FINAL PRESENTATION.pptx12143241324134134
FINAL PRESENTATION.pptx12143241324134134
LR1709MUSIC
 
What are the main advantages of using HR recruiter services.pdf
What are the main advantages of using HR recruiter services.pdfWhat are the main advantages of using HR recruiter services.pdf
What are the main advantages of using HR recruiter services.pdf
HumanResourceDimensi1
 
The effects of customers service quality and online reviews on customer loyal...
The effects of customers service quality and online reviews on customer loyal...The effects of customers service quality and online reviews on customer loyal...
The effects of customers service quality and online reviews on customer loyal...
balatucanapplelovely
 
VAT Registration Outlined In UAE: Benefits and Requirements
VAT Registration Outlined In UAE: Benefits and RequirementsVAT Registration Outlined In UAE: Benefits and Requirements
VAT Registration Outlined In UAE: Benefits and Requirements
uae taxgpt
 
20240425_ TJ Communications Credentials_compressed.pdf
20240425_ TJ Communications Credentials_compressed.pdf20240425_ TJ Communications Credentials_compressed.pdf
20240425_ TJ Communications Credentials_compressed.pdf
tjcomstrang
 
BeMetals Presentation_May_22_2024 .pdf
BeMetals Presentation_May_22_2024   .pdfBeMetals Presentation_May_22_2024   .pdf
BeMetals Presentation_May_22_2024 .pdf
DerekIwanaka1
 
Attending a job Interview for B1 and B2 Englsih learners
Attending a job Interview for B1 and B2 Englsih learnersAttending a job Interview for B1 and B2 Englsih learners
Attending a job Interview for B1 and B2 Englsih learners
Erika906060
 
The Parable of the Pipeline a book every new businessman or business student ...
The Parable of the Pipeline a book every new businessman or business student ...The Parable of the Pipeline a book every new businessman or business student ...
The Parable of the Pipeline a book every new businessman or business student ...
awaisafdar
 
Search Disrupted Google’s Leaked Documents Rock the SEO World.pdf
Search Disrupted Google’s Leaked Documents Rock the SEO World.pdfSearch Disrupted Google’s Leaked Documents Rock the SEO World.pdf
Search Disrupted Google’s Leaked Documents Rock the SEO World.pdf
Arihant Webtech Pvt. Ltd
 
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
BBPMedia1
 
What is the TDS Return Filing Due Date for FY 2024-25.pdf
What is the TDS Return Filing Due Date for FY 2024-25.pdfWhat is the TDS Return Filing Due Date for FY 2024-25.pdf
What is the TDS Return Filing Due Date for FY 2024-25.pdf
seoforlegalpillers
 
falcon-invoice-discounting-a-premier-platform-for-investors-in-india
falcon-invoice-discounting-a-premier-platform-for-investors-in-indiafalcon-invoice-discounting-a-premier-platform-for-investors-in-india
falcon-invoice-discounting-a-premier-platform-for-investors-in-india
Falcon Invoice Discounting
 
CADAVER AS OUR FIRST TEACHER anatomt in your.pptx
CADAVER AS OUR FIRST TEACHER anatomt in your.pptxCADAVER AS OUR FIRST TEACHER anatomt in your.pptx
CADAVER AS OUR FIRST TEACHER anatomt in your.pptx
fakeloginn69
 
anas about venice for grade 6f about venice
anas about venice for grade 6f about veniceanas about venice for grade 6f about venice
anas about venice for grade 6f about venice
anasabutalha2013
 
ikea_woodgreen_petscharity_dog-alogue_digital.pdf
ikea_woodgreen_petscharity_dog-alogue_digital.pdfikea_woodgreen_petscharity_dog-alogue_digital.pdf
ikea_woodgreen_petscharity_dog-alogue_digital.pdf
agatadrynko
 
Exploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social DreamingExploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social Dreaming
Nicola Wreford-Howard
 
Digital Transformation and IT Strategy Toolkit and Templates
Digital Transformation and IT Strategy Toolkit and TemplatesDigital Transformation and IT Strategy Toolkit and Templates
Digital Transformation and IT Strategy Toolkit and Templates
Aurelien Domont, MBA
 
The-McKinsey-7S-Framework. strategic management
The-McKinsey-7S-Framework. strategic managementThe-McKinsey-7S-Framework. strategic management
The-McKinsey-7S-Framework. strategic management
Bojamma2
 
April 2024 Nostalgia Products Newsletter
April 2024 Nostalgia Products NewsletterApril 2024 Nostalgia Products Newsletter
April 2024 Nostalgia Products Newsletter
NathanBaughman3
 
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdfModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
fisherameliaisabella
 

Recently uploaded (20)

FINAL PRESENTATION.pptx12143241324134134
FINAL PRESENTATION.pptx12143241324134134FINAL PRESENTATION.pptx12143241324134134
FINAL PRESENTATION.pptx12143241324134134
 
What are the main advantages of using HR recruiter services.pdf
What are the main advantages of using HR recruiter services.pdfWhat are the main advantages of using HR recruiter services.pdf
What are the main advantages of using HR recruiter services.pdf
 
The effects of customers service quality and online reviews on customer loyal...
The effects of customers service quality and online reviews on customer loyal...The effects of customers service quality and online reviews on customer loyal...
The effects of customers service quality and online reviews on customer loyal...
 
VAT Registration Outlined In UAE: Benefits and Requirements
VAT Registration Outlined In UAE: Benefits and RequirementsVAT Registration Outlined In UAE: Benefits and Requirements
VAT Registration Outlined In UAE: Benefits and Requirements
 
20240425_ TJ Communications Credentials_compressed.pdf
20240425_ TJ Communications Credentials_compressed.pdf20240425_ TJ Communications Credentials_compressed.pdf
20240425_ TJ Communications Credentials_compressed.pdf
 
BeMetals Presentation_May_22_2024 .pdf
BeMetals Presentation_May_22_2024   .pdfBeMetals Presentation_May_22_2024   .pdf
BeMetals Presentation_May_22_2024 .pdf
 
Attending a job Interview for B1 and B2 Englsih learners
Attending a job Interview for B1 and B2 Englsih learnersAttending a job Interview for B1 and B2 Englsih learners
Attending a job Interview for B1 and B2 Englsih learners
 
The Parable of the Pipeline a book every new businessman or business student ...
The Parable of the Pipeline a book every new businessman or business student ...The Parable of the Pipeline a book every new businessman or business student ...
The Parable of the Pipeline a book every new businessman or business student ...
 
Search Disrupted Google’s Leaked Documents Rock the SEO World.pdf
Search Disrupted Google’s Leaked Documents Rock the SEO World.pdfSearch Disrupted Google’s Leaked Documents Rock the SEO World.pdf
Search Disrupted Google’s Leaked Documents Rock the SEO World.pdf
 
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
 
What is the TDS Return Filing Due Date for FY 2024-25.pdf
What is the TDS Return Filing Due Date for FY 2024-25.pdfWhat is the TDS Return Filing Due Date for FY 2024-25.pdf
What is the TDS Return Filing Due Date for FY 2024-25.pdf
 
falcon-invoice-discounting-a-premier-platform-for-investors-in-india
falcon-invoice-discounting-a-premier-platform-for-investors-in-indiafalcon-invoice-discounting-a-premier-platform-for-investors-in-india
falcon-invoice-discounting-a-premier-platform-for-investors-in-india
 
CADAVER AS OUR FIRST TEACHER anatomt in your.pptx
CADAVER AS OUR FIRST TEACHER anatomt in your.pptxCADAVER AS OUR FIRST TEACHER anatomt in your.pptx
CADAVER AS OUR FIRST TEACHER anatomt in your.pptx
 
anas about venice for grade 6f about venice
anas about venice for grade 6f about veniceanas about venice for grade 6f about venice
anas about venice for grade 6f about venice
 
ikea_woodgreen_petscharity_dog-alogue_digital.pdf
ikea_woodgreen_petscharity_dog-alogue_digital.pdfikea_woodgreen_petscharity_dog-alogue_digital.pdf
ikea_woodgreen_petscharity_dog-alogue_digital.pdf
 
Exploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social DreamingExploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social Dreaming
 
Digital Transformation and IT Strategy Toolkit and Templates
Digital Transformation and IT Strategy Toolkit and TemplatesDigital Transformation and IT Strategy Toolkit and Templates
Digital Transformation and IT Strategy Toolkit and Templates
 
The-McKinsey-7S-Framework. strategic management
The-McKinsey-7S-Framework. strategic managementThe-McKinsey-7S-Framework. strategic management
The-McKinsey-7S-Framework. strategic management
 
April 2024 Nostalgia Products Newsletter
April 2024 Nostalgia Products NewsletterApril 2024 Nostalgia Products Newsletter
April 2024 Nostalgia Products Newsletter
 
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdfModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
 

Word of Mouth Marketing & Not for Profits

  • 1. Key Audiences Word of mouth marketing “ The idea of word of mouth is very Zen. You put the idea out there, let go, and if people like you and trust you, they'll spread the word” Variety Magazine 21 July 2005
  • 2. Traditional Marketing Advertising clutter Media fragmentation Consumers tuned out Less effective More expensive Less trusted What do you think of traditional marketing? So, is there anybody out there listening? watching? reading?
  • 3. People passing honest information to others What is word of mouth?
  • 4. What are the advantages of word of mouth marketing?
  • 5. 40 000 years Intimate … our natural desire to share information and feelings Credible … people believe other people Free … costs nothing Speed … can be remarkably quick Why word of mouth is different?
  • 6. Pre-conditions for word of mouth marketing the issue your group You must be credible You must provide a worthwhile benefit, product or service Your touch points must reflect your value You give people opportunities to talk about you
  • 7. The touch points of a product
  • 8.
  • 9. Word of mouth thru networks Network B Network A key influencer or hub
  • 10. Key influencers Advocates Champions Sneezers Alphas Opinion leaders Shapers Early adopters Hubs Key Influencers Personality Experience Skills Longevity Rank, title, position
  • 11. Locating key influencers Self identify Key professions/organisations Prominent individuals Observation
  • 12. What can key influencers do? Pass your information through their networks using their … language credibility communications
  • 13. CONNECTORS ALPHAS OPINION LEADERS SNEEZERS PEERS WHO ARE NETWORK HUBS Face to face Stories Pass-on tools Continuous contact Face to face works best Explain who you are … why you are worth listening to Tell stories Ask for specific help Provide pass-on tools Thank you’s and rewards Keep continuous contact Recruiting key influencers
  • 14. Keep information… Personal Simple Illustrate with stories The power of stories
  • 15. Pass on tools business cards forward-able email brochures leaflets details of events ready to go text for newsletters, websites video, audio, images samples, coupons, discounts stories
  • 16. Opportunities Opportunity Opportunity Opportunity
  • 18. Types of event launches award ceremonies trade shows site and open days conferences, seminars, meetings and workshops commemorative occasions festivals, fairs, carnivals, shows, balls, cake stalls sporting events cultural performances, concerts, exhibitions media events on-line events
  • 19.
  • 20. Essentials of a good talk Prepare … prepare… prepare Make compelling content with facts, figures and stories Keep it short A speech is never a commercial Follow-up with handouts, cards, ezines
  • 21. E-mail Video sharing Blogs Social media sites SMS Twitter Digital word of mouth marketing
  • 22. Advantages of on-line communications Can be quickly produced and distributed Permanent Can reach many people Disadvantages On-line commitment People can comment Scary for some Digital word of mouth marketing
  • 23. Track …. How many key influencers do you have ? What are key influencers doing for you? How are people finding out about you? What referrals are you getting? How many people visit your video, blog, Facebook etc? Staff/Volunteer/Board feedback Tracking word of mouth
  • 24. Summary Identify, recruit and maintain relationships with key influencers Provide simple messages and pass on tools to encourage conversations Use many channels to keep the conversation going Track your conversations and see what works Ensure your issue is sound Identify who you need to reach
  • 25. Three things I will do to start word of mouth marketing