1. Passenger Seryice Delivery
PASSENGER SERVICES
Customer Liaison Unit
Concourse
Central Railway $tation
Brisbane 4000
GFO Box 13266
Brisbane4(D3
Telephone: (07) 3235 3580
Facsimile: (04 3235 3074
To whom it may concern
I have worked with Kym Camilleri for 4 years. During this time we have worked closely together and I
have observed her develop both prohsgionally and personally.
On a proiessionallevel, Kym commenced with QR Onboard Services as a catering attendant. Kym
ahrvays demonstrated exceptionalty high customer service skills, which allowed her to progress quickly
within her preferred field of catering and customer service.
Wthin a few short months Kym became a senior catering attendant and was highly respected by her
$taff. Additionally management alao acknowledged her broad skillbase, enthusiasm and dedication to
customer $ervice, as her letters of testimonialwilladvocate.
To broaden her horizons, Kym was seconded to work for a time behind the scenes at the
Rockhampton and Brisbane Catering depots. Kym's time in the offrce allowed her to further develop
and broaden her managerial skills encompassing areas such as rostering, ordering and strcck control,
function planning, and service improvement projects br Onboard Traveltrain Services, as well as
completing computer and communications training.
Kym is a 'people person' and once her office commitments were fulfilled she was appointed train
Maitre'd for Traveltrain's premier service, Queenslander Class on the Sunlander.
This truly ig an area where Kym excelled, as her love forworking with the public and the provision of
quality customer service could be fulfilled to its full potential. Kym received countless accolades ficr her
service onboard and sadly fior QR, chose to leave to fulfil her own desire to travel.
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