Kacee received a letter of commendation from a customer, Mr. Greenwood, praising her for the assistance she provided and highlighting her dedication to providing high-level customer service. Kacee's manager was also proud of her professionalism, consideration for passenger comfort, and friendly demeanor, which sets a high standard of customer service for the rail company and makes passengers' journeys more enjoyable. The manager assured Kacee that her ongoing service and dedication to passengers is appreciated.