WISP Network Deployment Scenario - iBill.io

iBill.io – Wireless ISP Service Deployment 1
WISP Deployment Scenario
Designing and Building and a Wireless Internet
Service Provider, from start to finish. In this guide we
will cover the lifecycle of a Wireless Internet Service
Provider from Network Deployment to the full
Customer Lifecycle.
Every concept described in this guide is flexible and
can be adjusted to suit your specific scenario.

iBill.io – Wireless ISP Service Deployment2
Network design and
configuration
Network Configuration
01
Configure products and radius
authentication
iBill Configuration
02
Follow the life cycle of a
customer from start to finish
Customer Life-Cycle
03
Day to day management of
services
Service Management
04

NETWORK LAYOUT
Internet Breakout
A TYPICAL WISP NETWORK
LAYOUT
Core Router
Backhaul
Access Point
Mikrotik
Client A
Mikrotik
Client B
Mikrotik
Wireless Connection
iBill.io

ConfiguretheAccessPointforMacAuthentication
AP ConfigurationMikrotik Access Point Configuration
The first element we will configure is the Mikrotik access point.
Customers will connect to this device. Their CPE’s will receive a
Private DHCP IP address for management purposes.
Radius authentication will be used on the wireless interface to
Ensure only authorized clients may connect to the access point.
Once connected on wireless customers will dial up an internet
Session using PPPOE.

Radius SettingsRadius Configuration
In the winbox interface on the Access Point Mikrotik
Head to the “Radius” sub-section. Click the (+) Add
Button to add a new server.
The first thing to configure is the list of services
Which are allowed to use this server. Enable the ppp
And wireless options.
The Address can be set to aaa1.ibill.io which is our
Primary radius server and secret and ports can be set your
Personalized secret and ports (Available in iBill.io under
“Setup” > “General Settings” > “Radius”.)

Wireless AuthenticationConfigure wireless for MAC Authentication
After configuring the Radius server on the Mikrotik we can now
Enable wireless authentication for all wireless connections.
This is done under “Wireless” > “Security Profiles”.
Edit your security profile and navigate to the RADIUS tab.
Turn on MAC Authentication and MAC Accounting.
MAC Authentication requires a valid Access-Accept from
Radius before a wireless client may connect. MAC Accounting
Perform periodic updates to the radius server every 5 minutes.
Ensure your MAC Mode is set to “as username and password”
And save your settings.
REMEMBER! This will disconnect all active wireless users.

IP PoolsConfigure IP’s for both management and internet service
Here we will configure some IP pools for both
CPE Management and Internet Service.
For management we will use the 10.30.1.0/24 subnet.
And for our internet services we will use 192.168.100.0/24.
To create pool’s, navigate to “IP” > “Pool” and click the (+) Add
Button. Create one pool for the management IP’s and one to be
handed out to internet users which can be called pppoe.

DHCP ConfigurationConfigure DHCP to assign management IP’s.
Navigate to “IP” > “DHCP Server” and click the “DHCP Setup”
Button. This will guide you through the configuration of the DHCP
Server.
These IP’s are going to be used for management only. This means
We will need to firewall 10.30.1.0/24 off from the internet.
This can be done on the Core Router.
This firewall rule should be added for all traffic from 10.30.1.0/24
Which is destined for IP’s off your network. Further firewalling can
Also be done to ensure the IP’s are only accessible from certain
Management subnets. For example, you could have 10.40.1.0/24
In your NOC and drop all traffic to 10.30.1.0/24 which does not
Come from 10.40.1.0/24

PPPOE ConfigurationConfigure PPPOE to provide internet service
To configure the PPPOE server, head to "PPP” >
“PPPOE Servers” and click (+) add.
First we give the service a friendly name and we
specify the interface the PPPOE server will listen on.
We also set the “Default Profile” which determines
which PPP profile will be used for client
connections. Choose the included “default-
encryption” profile.
Next, we need to specify which IP addresses will be
used for client connections. This is controlled under
“Profiles”. In our case we selected the “default-
encryption” profile. Edit that profile and add a local
address to use for all PPPOE connections and select
The pppoe pool for remote addresses.

iBill.io – Wireless ISP Service Deployment
Configure a bolt-on product
for public IP addresses.
Static IP Product
We will define public IP’s to be
sold as customer addon’s.
IP Pool
Create data products for our
wireless device and pppoe service.
Data Product
10
iBill ConfigurationData Service and IP Product Setup
What is covered?

Data ServiceConfigure a bandwidth product for sale to customers.
On your iBill.io instance, click the “Products” > “Add New
Product” option.
Choose the “Data Service” option and follow the
onscreen wizard to create a new product.
The wizard is broken into several steps.
Step 1: Define whether the service will be a recurring
service which is billed on a regular basis, or if the service
will be a once off purchase that works forever without
being billed.
Step 2: Give your product a name and description.
Step 3: Configure pricing and whether the product is
taxable.
Step 4: Configure basic service options. Service realm can be
specified if you use a standard @companyname.com realm
for all services, or it can be left blank and you can enter your
own realm at service creation time. Session limit will limit the
amount of concurrent connections the resulting service can
make and IP configuration options can be specified here.
Step 5: Service type. Different data service types can be
created based on common usage scenarios.
Step 6: Cap Configuration. This is required when the type of
service contains a data transfer limit.
Step 7: Radius Attributes. Control speed, quality of service,
firewall permissions via the use of radius AVP’s.
Step 8: Confirm all the entered information.

Data ServiceConfigure a bandwidth product for sale to customers.

CPE ServiceConfigure a CPE product for client provisioning
After creating an internet service
product we can create a product
with the sole purpose of
authenticating a client CPE.
This product contains no special
attributes and is only used to
authenticate the client’s mac
address on the wireless network.
We configure it as a once off
service with no charge as it will
receive no monthly bill.

IP PoolsDefine IP’s we can sell as customer add-ons
On your iBill.io instance, choose the
“Radius” > “Manage IP Pools” option
and click the “+ NEW IP/POOL” button.
Give the pool a name and then enter
the first and last IP address.
If the name is unique, a new pool will
be created, if the name is the name of
an existing pool, then that pool will be
expanded.
These public IP’s should be routed to
your NAS device, or ideally served by
using OSPF from the NAS.

Static IP ProductConfigure a static IP add-on product
On your iBill.io instance, click the “Products” > “Add New
Product” option.
Choose the “Static IP Product” option under ”Bolt on
Products” and follow the onscreen wizard to create a
new product.
The wizard is broken into five steps.
Step 1: Define whether the service will be a recurring
service which is billed on a regular basis, or if the service
will be a once off purchase that works forever without
being billed.
Step 2: Give your product a name and description.
Step 3: Configure pricing and whether the product is
taxable.
Step 4: Select the IP Pool to be used for assignments. We can
select the pool we created in the previous step.
Step 5: Confirm all the entered information is correct and
create the product.

Static IP ProductConfigure a static IP add-on product

CPE Configuration
CPE
Configuration
04
Invoice payment
and service
provisioning
Payment and
Service
Creation
03
Initial quotes and
invoicing
Quotes and
Invoices
02
Initial customer
creation
Create
Customer
01
CUSTOMER LIFECYCLECreating and installing a new customer

Create CustomerAdding a new customer
Before any actions can be taken or
services delivered a customer record
needs to be created.
To create a customer, click “Customers”
> “Add New Customer”.
When creating a customer the Email
Address and Password can be used to
log in to the customer portal.

Customer Service QuoteQuoting a customer for a new service
Customers can be quoted on new services
by navigating to “Quotes” > “Create New
Quote”
First, select the customer to be quoted and
click the “Create Quote” button. This will
direct you to the quote interface. From here
we can add products for the end user.
Click “+ New Item” and select the newly
created “2Mbit Internet” product.
After selecting the product you will be
prompted to enter a username and
password. This should be a unique
username which will later be added to the
customer router. The password can be left
blank to automatically generate one when
the service is created.
Pricing information can also be adjusted here, if there will be an install or setup
fee this can be entered in the setup section.
For customers with alternative pricing structures the product price can be
adjusted as well.
After adding the service to the quote you may email the quote to the customer,
or download a PDF for presentation to the customer.

Customer Service QuoteQuoting a customer for a new service

iBill.io – Wireless ISP Service Deployment
Once a customer accepts the final quote you can
click the “Finalize Quote” button to generate an
invoice from the quote. If desired the final invoice
can be emailed to the client. Services on the invoice
will be created once the invoice is paid or
provisioned.
Customer Service Quote…
Finalizing quotes
21

iBill.io – Wireless ISP Service Deployment22
INVOICE
PAYMENTReceipting payments for invoices
Once a customer has accepted a quote and wishes to
pay their invoice you can receipt the payment in the
invoice management section. To do this head to
“Invoices” > “Manage Invoices” and select the
invoice, then click the “View/Pay” button. At the
bottom of the invoice screen is the ”Invoice
Payments” section.

Invoice PaymentReceipt a customer invoice payment

Service CreationAutomatic service creation after payment
After receipting payment and marking the
invoice fully paid, the customers service is
now ready for use. If you chose to
automatically generate a password, this
password can be viewed in the service
management pane.
To view the customers service you can
either look under the customer’s page,
“Customers” > “Manage Customers” or by
going to “Services” > “Manage Services”.
Since the customer will be connecting
over the wireless network we will also
need to add the MAC address for radius
authentication.

Wireless Service CreationCreate a service to authenticate the customers MAC Address
After determining the MAC address the
customer will be using to the wireless
network we can use the ”Service” > “Add
New Service” function to quickly add the
service under the customers account.
First we select the customer, then select
the CPE product we created for wireless
authentication. Under username and
password we add the MAC address of the
wireless device.
After entering the details we can click the
”Create Service” button to create the
service.

Client Device SetupCreate a PPPOE Client to connect to the NAS
We can now configure our Mikrotik Client
Device to connect to our PPPOE Server.
On the client device head to “PPP” >
“Interface” and click the “+” Add button.
Select ”PPPOE Client” from the dropdown
list. On the first tab (General) select the
device which will be used for the
connection. In the case of a wireless
connection this will be the wireless
device. If you are connecting over
Ethernet to another radio then you can
select the Ethernet interface.
On the second tab (Dial Out) you can
enter the Username and Password which
were created for the service.

SERVICE
MANAGEMENT
Day to day service management
When customers contact you it’s important to have a
fast and efficient service management procedure.
The information exposed in the system will allow you
to quickly debug customer problems and take care of
their unique situations quickly and effectively.

Viewing Active ConnectionsView which devices are currently connected to the network and their usage patterns
By navigating to “Radius” > “Active Sessions” you can get a full view of all users currently connected and their traffic
throughput. If you are doing wireless authentication along with PPPOE you will be able to see both the network connection
(by MAC) and the user’s data session (by username).

View Service UsageView service traffic and data usage
Service data usage can be view by navigating to the ”Services” > “Manage Services” section. Each service contains usage
information based on traffic volumes and average transfer rate.

Service Session HistoryView which devices are currently connected to the network and their usage patterns
Active and past sessions depict the traffic volumes transmitted and the period of connection, along with session
termination reasons supplied by the NAS. This can be helpful in debugging intermittent problems.

Suspending A ServiceView which devices are currently connected to the network and their usage patterns
Should the need arise to terminate a
service it can be done immediately, or
on the next billing cycle. If disabled for
the next billing cycle the service will
continue to operate normally until the
current period is over, at which point no
more invoicing will take place and the
service will automatically disable itself.

Migrating A ServiceMigrate a service to another product
If a customer changes their service plan
it’s possible to migrate their service to
the new product, either immediately or
on the next billing date.
When migrating a service you can select
the new product and the date the
migration should take place. This can
either be immediately, or during the
next billing cycle.
If required the price may be updated to
the new service price, or an alternate
service price.

WISP Network Deployment Scenario - iBill.io

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