Wiring your consumer’s brain
Steve Mann
CEO, AbleBrains
@stevemann
2
©	
  2015 Creative Commons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
3
©	
  2015 Creative Commons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
ME	
  
Father	
  of	
  triplets	
  +	
  3	
  	
  
Help	
  companies	
  build	
  
and	
  scale	
  their	
  
marke6ng	
  
Partner	
  with	
  CxO’s	
  to	
  
drive	
  digital	
  
transforma6ons	
  
	
  
Passionate	
  about	
  
mashing	
  up	
  
neuroscience	
  and	
  digital	
  
marke6ng	
  
4
©	
  2015 Creative Commons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
The	
  Ra6onal	
  
Marke6ng	
  	
  
Cul-­‐de-­‐Sac	
  
source: Yahoo News, 2013
5
©	
  2015 Creative Commons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
Do	
  we	
  ask	
  the	
  
right	
  ques6ons?	
  
source: craps-tips.co.uk
6
©	
  2015 Creative Commons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
5%
95%
Conscious	
  v.	
  	
  
Unconscious	
  
source: Pegasus Vertex
7
©	
  2015 Creative Commons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
	
  
	
  
	
  
	
  
Three	
  
interconnected	
  
thought	
  
processes	
  
source: Steve Mann & Jon Georgopulos
8
©	
  2015 Creative Commons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
	
  
	
  
	
  
Would	
  you	
  
buy	
  anything	
  
from	
  this	
  
man?	
  
source: CalTech
9
©	
  2015 Creative Commons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
source: Mattel
	
  
	
  
	
  
France	
  
v.	
  
Germany	
  
10
©	
  2015 Creative Commons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
	
  
	
  
What	
  drove	
  
purchase	
  
decisions?	
  	
  
The	
  conscious	
  
or	
  non-­‐
conscious	
  
mind?	
  
11
©	
  2015 Creative Commons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
Stockings	
  rated	
  
on	
  texture,	
  
weave,	
  feel,	
  
sheen	
  &	
  weight,	
  
NOT	
  
scent	
  
12
©	
  2015 Creative Commons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
Source: Semel Institute, UCLA
13
©	
  2015 Creative Commons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
Digital	
  	
  
Marke6ng	
  
reinforces	
  
posi6ve	
  brand	
  
aItudes	
  
14
©	
  2015 Creative Commons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
	
  
	
  
	
  
	
  
Neuro-­‐Digital	
  
Marke6ng	
  
source: Green Book
15
©	
  2015 Creative Commons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
	
  
	
  
	
  
	
  
Neuro-­‐Digital	
  
marke6ng	
  in	
  
ac6on	
  
source: HD Wallpapers
16
©	
  2015 Creative Commons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
17
©	
  2015 Creative Commons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
Dopamine	
  =	
  
Want	
  
	
  
Endorphins	
  =	
  
Like	
  
18
©	
  2015 Creative Commons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
Dear	
  Steve,	
  
	
  	
  
So	
  this	
  all	
  sounds	
  good	
  in	
  theory	
  but	
  how	
  do	
  I	
  
actually	
  get	
  these	
  emo9onal	
  and	
  ins9nctual	
  
brains	
  engaged.	
  How	
  do	
  I	
  speak	
  to	
  them?	
  
	
  	
  
Signed,	
  
Emo9onally	
  Numb	
  
	
  	
  
source: Burgess Art
19
©	
  2015 Creative Commons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
Gamifica6on	
  
s6mulates	
  the	
  	
  
Happiness	
  
Machine	
  
source: Ogilvy & Mather
20
©	
  2015 Creative Commons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
	
  
	
  
	
  
It’s	
  about	
  
geMng	
  to	
  the	
  
next	
  level	
  
source: gameruniversity.com
21
©	
  2015 Creative Commons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
	
  
Successful	
  digital	
  
gamifica6on	
  
creates	
  
expecta6ons	
  of	
  
something	
  that	
  is	
  
not	
  just	
  
rewarding	
  but…	
  
source: ratefux.de
22
©	
  2015 Creative Commons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
The	
  go	
  to	
  Social	
  
Network	
  for	
  the	
  
SAP	
  eco-­‐system	
  
23
©	
  2015 Creative Commons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
Engagement	
  
indicators	
  were	
  
in	
  decline	
  
source: wikia.com
24
©	
  2015 Creative Commons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
Mul6-­‐level	
  
achievement	
  
missions	
  
source: Cinema Blend
25
©	
  2015 Creative Commons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
source: Public Domain
It	
  takes	
  many	
  
good	
  deeds	
  to	
  
build	
  a	
  good	
  
reputa8on,	
  and	
  
only	
  one	
  bad	
  
deed	
  to	
  lose	
  it.	
  
26
©	
  2015 Creative Commons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
	
  
	
  
	
  
Significant	
  
Results	
  
27
©	
  2015 Creative Commons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
	
  
	
  
	
  
	
  
	
  
	
  
Common	
  
Mechanics	
  for	
  
Success	
  
100	
  
POINTS – measures
user achievement
MISSIONS – tasks
that are challenging yet
achievable
BADGES – reward
achievements visually
LEVELS/LEADERS –
progress thru levels & post
leaders
FEEDBACK – methods
for accelerated feedback
CLEAR GOALS – to
achieve and move on
28
©	
  2015 Creative Commons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
29
©	
  2015 Creative Commons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
(t) @stevemann
(e) steve@ablebrains.com
or contact Deborah Harlow

Wiring Your Consumer's Brain

  • 1.
    Wiring your consumer’sbrain Steve Mann CEO, AbleBrains @stevemann
  • 2.
    2 ©  2015 CreativeCommons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
  • 3.
    3 ©  2015 CreativeCommons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon ME   Father  of  triplets  +  3     Help  companies  build   and  scale  their   marke6ng   Partner  with  CxO’s  to   drive  digital   transforma6ons     Passionate  about   mashing  up   neuroscience  and  digital   marke6ng  
  • 4.
    4 ©  2015 CreativeCommons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon The  Ra6onal   Marke6ng     Cul-­‐de-­‐Sac   source: Yahoo News, 2013
  • 5.
    5 ©  2015 CreativeCommons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon Do  we  ask  the   right  ques6ons?   source: craps-tips.co.uk
  • 6.
    6 ©  2015 CreativeCommons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon 5% 95% Conscious  v.     Unconscious   source: Pegasus Vertex
  • 7.
    7 ©  2015 CreativeCommons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon         Three   interconnected   thought   processes   source: Steve Mann & Jon Georgopulos
  • 8.
    8 ©  2015 CreativeCommons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon       Would  you   buy  anything   from  this   man?   source: CalTech
  • 9.
    9 ©  2015 CreativeCommons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon source: Mattel       France   v.   Germany  
  • 10.
    10 ©  2015 CreativeCommons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon     What  drove   purchase   decisions?     The  conscious   or  non-­‐ conscious   mind?  
  • 11.
    11 ©  2015 CreativeCommons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon Stockings  rated   on  texture,   weave,  feel,   sheen  &  weight,   NOT   scent  
  • 12.
    12 ©  2015 CreativeCommons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon Source: Semel Institute, UCLA
  • 13.
    13 ©  2015 CreativeCommons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon Digital     Marke6ng   reinforces   posi6ve  brand   aItudes  
  • 14.
    14 ©  2015 CreativeCommons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon         Neuro-­‐Digital   Marke6ng   source: Green Book
  • 15.
    15 ©  2015 CreativeCommons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon         Neuro-­‐Digital   marke6ng  in   ac6on   source: HD Wallpapers
  • 16.
    16 ©  2015 CreativeCommons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
  • 17.
    17 ©  2015 CreativeCommons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon Dopamine  =   Want     Endorphins  =   Like  
  • 18.
    18 ©  2015 CreativeCommons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon Dear  Steve,       So  this  all  sounds  good  in  theory  but  how  do  I   actually  get  these  emo9onal  and  ins9nctual   brains  engaged.  How  do  I  speak  to  them?       Signed,   Emo9onally  Numb       source: Burgess Art
  • 19.
    19 ©  2015 CreativeCommons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon Gamifica6on   s6mulates  the     Happiness   Machine   source: Ogilvy & Mather
  • 20.
    20 ©  2015 CreativeCommons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon       It’s  about   geMng  to  the   next  level   source: gameruniversity.com
  • 21.
    21 ©  2015 CreativeCommons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon   Successful  digital   gamifica6on   creates   expecta6ons  of   something  that  is   not  just   rewarding  but…   source: ratefux.de
  • 22.
    22 ©  2015 CreativeCommons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon The  go  to  Social   Network  for  the   SAP  eco-­‐system  
  • 23.
    23 ©  2015 CreativeCommons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon Engagement   indicators  were   in  decline   source: wikia.com
  • 24.
    24 ©  2015 CreativeCommons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon Mul6-­‐level   achievement   missions   source: Cinema Blend
  • 25.
    25 ©  2015 CreativeCommons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon source: Public Domain It  takes  many   good  deeds  to   build  a  good   reputa8on,  and   only  one  bad   deed  to  lose  it.  
  • 26.
    26 ©  2015 CreativeCommons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon       Significant   Results  
  • 27.
    27 ©  2015 CreativeCommons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon             Common   Mechanics  for   Success   100   POINTS – measures user achievement MISSIONS – tasks that are challenging yet achievable BADGES – reward achievements visually LEVELS/LEADERS – progress thru levels & post leaders FEEDBACK – methods for accelerated feedback CLEAR GOALS – to achieve and move on
  • 28.
    28 ©  2015 CreativeCommons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon
  • 29.
    29 ©  2015 CreativeCommons. Some Rights Reserved. AbleBrains, LLC @stevemann #ConfluenceCon (t) @stevemann (e) steve@ablebrains.com or contact Deborah Harlow