This two-day training course aims to teach IT professionals how to troubleshoot a variety of issues relating to Windows 7. The course covers how to troubleshoot startup problems, Group Policy failures, hardware/driver issues, performance problems, network/remote connectivity issues, logon/resource access problems, security system problems like EFS and BitLocker, and operating system/application issues. Students will learn troubleshooting tools and techniques through modules covering these topics. The trainer is a Microsoft Certified Trainer with over a decade of experience in teaching Windows, server, and other IT courses.

1. After completing this course, students will be able to:
Troubleshoot startup issues on a Windows 7 computer
Troubleshoot client-configuration failures and Group
Policy Object (GPO) application issues
Troubleshoot hardware device, device driver, and
performance issues
Troubleshoot network connectivity issues
Troubleshoot remote connectivity issues
Troubleshoot logon and resource access issues
Troubleshoot security system issues, such as Encrypting
File Systems (EFS) BitLocker Drive Encryption, and file
permissions
Troubleshoot operating system and applications issues
Relaxation
with Paul
ORGANISED BY COMPEX SYSTEM SOLUTIONS
2 Days Hands-On Based
OUR TRAINING METHODOLGY WILL ENSURE YOUR SATISFACTION
Trained by
Mohd Hamizi bin Jamaludin
Microsoft Certified Trainer
After Course Completion
26-27th August 2013
24-25th October 2013
Vistana Hotel, Kuala Lumpur
Introduction
This course is designed for Information Technology (IT)
professionals who have experience with Windows XP
and Windows Vista who work as Windows 7 Enterprise
Desktop Support Technicians . The goal of this training is
to enable delegates to support the Windows 7 operating
system and solve technical troubleshooting problems in
a Windows 7 and Windows Server 2008 R2 networking
environment.
Delegates will be exposed to various troubleshooting
tools and techniques that enable them to address the
following Windows 7 issues in an enterprise network
environment:
Startup
Group Policy
Hardware and device driver
Performance
Network connectivity
Remote connectivity
User profile and logon
Security
Applications
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2. training that gives you more than your investment…
TRAINING MODULES
Windows 7 Enterprise :
Certified Desktop Support TechnicianModule 1
Module 2
Module 3
Module 4
Module 5
Module 6
Module 7
Module 8
Module 9
Implementing a
Troubleshooting
Methodology
Troubleshooting Startup
Issues
Using Group Policy to
Centralize Configuration
Troubleshooting
Hardware Device, Device
Driver, and Performance
Issues
Troubleshooting Network
Connectivity Issues
Troubleshooting Remote
Connectivity Issues
Troubleshooting Logon
and Resource Access
Issues
Troubleshooting Security
Issues
Troubleshooting
Operating System and
Application Issues
TRAINER”S PROFILE
Mohd Hamizi bin Jamaludin, 35 years old is a recognized Microsoft
Certified Trainer (MCT) and PSMB Certified Trainer, graduated with
an Microsoft Certified Solution Associate (MCSA), Microsoft MCITP
Server Administrator (Server 2008 R2), MCTS Server 2008 R2, A +
Certification, Professional Certificate in Microsoft Windows NT
Workstation 4.0, NT Server 4.0, Microsoft Press Certificate in
Microsoft Windows 2000 Server, and he also had attended Kursus
Induksi Pegawai Pengesah Dalaman – PPD (MLVK / SKM) and Training
of Trainer course in UTM, KL.
He started his career actively as an IT Trainer cum IT Administrator
since 1999 until today. He had many experiences in Computer
Training where as he started his first training and consultation at
Sekolah Rendah / Menengah Islam (SRI) Seremban as a IT Trainer
cum IT Administrator when he was only 21 years old.
He was teaching Advance PC Maintenance (specializing in Hardware,
Software & Data Recovery), Computer Networking, Office
Application such as Word, Excel, Power Point, Access, Visio and the
latest technology course for Microsoft Certification such Windows
Vista, Windows 7, Windows Server 2008 R2, Active Directory,
Microsoft Exchange 2010, Wireless Networking, Wireless Security,
Computer Security and he also capable of teaching Redhat Enterprise
Linux 5 Certification and now he intensively involve in Windows 8,
Windows Server 2012, Server Virtualization, Cloud computing &
Microsoft System Centre 2008 R2 training for corporate
environment.
Apart from that, he also had 3 years experiences in areas of Sijil
Kemahiran Malaysia (SKM) level 2 and 3 for IT Subjects, which is at
the same time, he was Pegawai Penilai (PP) cum Pegawai Pengesah
Dalaman (PPD) for a few major institutes and colleges around Kuala
Lumpur that provide SKM/MLVK courses.
He also had involved in many project based on the Mobile
Technology such as Windows Mobile & Palm OS sponsored by
Multilink Mobile (M) Sdn. Bhd and Pocket PC Phone & Mobile
Technology sponsored by Mercurii Communications Pty. Ltd,
Australia.

3. THE TRAINING PROGRAM
The fee includes course materials,
use of workstation during the
workshop session,hardware &
software, lunch & coffee breaks for
the whole training program.
RESERVATIONS
Reservations can be made by
telephone of fax. Registration is
confirmed on receipt of registration
form & payment must be cleared
three working days before the
program date. If unable to do so,
please advise late payment in
writing.
CANCELLATIONS & TRANSFERS
If the registered delegate is unable
to attend, a substitute is welcome at
no additional charges. Please
provide the name & the position of
the substituted delegate 2 days prior
to the training program. Cancellation
& full refund will only be accepted
up to 5 working days before the
training program. If COMPEX System
Solutions must cancel a course for
any reason, liability is limited to the
registration fee only.
INCORRECT INFORMATION
It is possible that you may receive
multiple mailings or faxes of this
event or incorrect company details,
for which we apologise. If this
happens, please let us know so that
we can update our database
immediately. If you do not wish to
have your name in our database,
please let us know & we will remove
it.
SBL SCHEME : Please apply for your
rebate of the training programme
fee under SBL scheme through your
Human Resource Department.
COMPEX System Solutions
No 77, Leboh Seraya,
Petaling Garden,
41200 Klang.
Selangor Darul Ehsan
Tel : 603.5162 8254 Fax : 603.5162 8654
E-mail : compex@compextrg.com
All payments must be crossed & made payable to :
COMPEX SYSTEM SOLUTIONS
*NAME (Please include salutation eg. Mr/Ms/Mrs/Dr.)
COMPANY
TEL.
CHEQUE NO.
PERSON TO CONTACT
DELEGATES DETAILS
NAME 1
NAME 2
NAME 3
NAME 4
POSITION
POSITION
POSITION
POSITION
NAME POSITION
FAXEXT.
ADDRESS
AMOUNT
Delegate(s)
1
2 or more
Fee shown above is for per delegate
FEES
RM1,600.00
RM1,475.00
RM1,475.00
RM1,350.00
Before/On
As Above
After
As Above
Date shown above is the registration date & NOT the payment date
REGISTRATION FORM
Windows 7 Enterprise :Certified Desktop Support Technician
EMAIL
Date Venue Early Bird Choice
26-27th August 2013 Vistana Hotel, KL 20th August 2013
24-25th October 2013 Vistana Hotel, KL 17th October 2013